The Grappone family is one of the greatest families in the area. They have great service and are always willing to help out people with anything they need They give to the local charities and truly love the State. Great people in service too. read more

IF I COULD LEAVE A ZERO (0) 0 STAR REVIEW I WOULD. THINK TWICE ABOUT TAKING YOUR CAR THERE FOR SERVICE - READ BELOW. Took my Toyota Tundra (that was in excellent cosmetic and running condition with only 50K miles on it) to Grappone Toyota 2 days after my air conditioner was making an odd noise. They asked me to leave my car for them to work on later. This was the last time I saw my car in 1 piece. They sent a video a few hours later that shows mice had gotten into the fuse box and through the air vent filter (a known problem with Toyota trucks). There was no obvious damage that could have been seen before i took it in, but they pointed out what they called "a few problems". The service person I was dealing with Tanya, said I should file an insurance claim to get the truck repaired with the damage the mice did, supposedly. Long story short, Grappone service did what they call a "mouse house teardown" which is gut the inside of the vehicle completely. The insurance company inspector went to see the car, and declared it totaled with over $22,000 in damage. WTF? After much back and forth with the insurance company, Tanya, and the assistant manager that was like a robot programmed to contradict everything I asked or said ... I was literally FORCED into taking an insurance settlement payout because they said that was my only option and that the car would now never be able to pass inspection or even get insurance again. As sad as it was, I after all that,I had to go retrieve my personal items that has been in the truck, in the visors, glove box, center console, etc. When I was brought to the car in the back lot, it looked like a bomb had gone off inside, everything was ripped out and dumped in the back seat. All the interior plastic, all the trim, everything, all beat up and scratched to hell which is NOT how I brought the car into the Grappone Service Center 3 weeks before. There were multiple parts and pieces that were in perfect condition that were now damaged, scratched and beat up. No care was taken at all by Grappone, they basically destroyed almost everything they could then charge to replace. They had dumped my personal items in the back as well, UNDER the wreckage and derbis. Medical paperwork, my insurance and registration paperwork, my phone chargers, my spare set of glasses... all damaged, scratched, and discarded. It took my 20 minutes to dig through the "rubble" that was my car interior to find about 1/2 of my personal and important items. I mean- REALLY? THIS IS OK? Grappone employees did MORE damage than what was originally there in order to jack up the money they would get paid, and the insurance company folded and paid me instead, but not even close. Someone is profiting here - probably from the salvage, but it sure isn't me, the owner. The assistant manager had no explanation and blew me off. So I took my perfectly running Toyota Tundra to Grappone Toyota in Bow, NH, with strange noise coming from the AC, and now I have lost my only vehicle. Forced to take a low payout with threat of getting $0, much of my personal belongings in the vehicle discarded as trash, and basically told ... oh well. This is unacceptable from Grappone that they would treat a loyal customer like this, not to mention his car, and his personal items in the car. I can't even buy a similar vehicle in the condition mine was from what I received as a "payout". All reviews on here that are positive seem to focus on $ale of new and used cars ... But when it comes to service and repair, go elsewhere, or you might suffer the same fate I did. I have photos taken with my cell phone to back all of my statements, plus the original video they sent. Today I am filing complaints against Grappone Toyota of Bow N.H. with the BBB and the NH AG. read more

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Amazing! Always taken care of-thank you. Sales and service are both amazing!!! If you ever have any questions they are there to help.

I have been getting my car serviced here for the last 12 years after receiving free inspections for purchasing my car from them. I have never had any issues with them and am more than willing to drive over an hour to go to a place I trust. They are also great about giving you paperwork on everything that you have done there without making you jump through hoops to get it or giving you the run around. Unfortunately my new car isn't a Toyota so I will probably have to find some where else to get my car serviced now. read more

Went in for a service on my truck, wasn't having any issues until they did the service. Im now without my truck and they are blaming me for the damages. read more

Walkins welcome your told when you buy the car is not correct was told they are on lunch. So asked about scheduling was told Friday but website says Tuesday when checking Monday. Guess if it wasn't Toyota care it might be different but since it's free with the car I must wait. read more

Grappone Toyota - Grappone empty service drive - Auto Repair Near Me - Bow, New Hampshire

My husband needed a car. We were waiting for a pre-approval for a loan. We went up there and told them the situation. They wanted to take over the paperwork and not wait until we had an answer. We had to tell them a few times we will take care of the loan. We ended up going through Toyota for the loan. We set up an appointment. They try to convince us to get the extras. I said no more than once. Then the manager came over and explained it would be best to get the Gap insurance. I told him no more than once. Then they asked for an insurance binder. They never told us we needed one. I had to call the insurance company. We were there for 2 hours. It could have been shorter if they told us about the binder in advance. They don't negotiate. The price is the price no matter what. I particularly didn't like that. They tried to hurry things along for their convenience. Bryce and the manager were nice but personally I wouldn't go back. read more

Dropped my 16 yr old Mercedes R320 off for detailing. I was amazed how great it looks! They did an amazing job! read more

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We've bought several cars here over the last 5 years or so and they're the best car dealer (for purchase/lease) we've ever experienced. A definite 5 stars for Joe Hardy-he's top notch on the sales side! The downside to this dealership is the service center. They're friendly but extremely slow getting you checked in (15 minutes this visit). We've had several things go wrong following our car's service: missing wheel cover on brand new car (but we'll sell you a new one) broken glove box, tire pressure light staying on after rotation. It's always something. On top of that they don't offer a complimentary vacuum/carwash following a service. It's a wonderful experience day 1 but you'll have to find a better auto center. They do offer free inspections which is a nice bonus-you just have to wait read more

I used to love it here but my experience yesterday was not good and will have me think twice before returning. The service phone person was clearly not in a good mood. I explained I had a dead battery and could jump start and bring it over. First available appt. was 6 days away. She said I could bring it, sit and wait all day and there was a small chance they could fit me in. Just Wow. I went to Goodyear and was in and out in an hour. You'd think they'd keep emergency slots open for loyal customers and have a little empathy. Prior to this, I've gone here for decades and never had a bad experience. I know like everyone else, they're overworked and trying to do more with less. One of the great benefits is that you get an free annual inspection. The staff is typically very nice. read more

I bought a car from Grappone in May. It was a decent experience, I gave them high praise. Much of my research was done online; Amy D's review is correct 'do your research' I didn't get the best deal but I wanted that exact car. Dealing with the salesman (in person) was decent but with same old up-sell baloney. Why doesn't Toyota use the Tesla business model? It gets rid of the dealership. I didn't drive it much for the first few months but as Covid eased I traveled more. I did notice the car tended to drift to the left. 7AM arrived at Service. The first words out of the female service advisor was "We checked your front end alignment on-line and it looks fine." What ever happened to Good Morning? What ever happened to greeting a new customer with a smile? No customer service just a lousy 'you're dumb' attitude. And how the heck do you check car alignment on-line? Do you think people are stupid? Good thing I'm calm otherwise I would have given this woman a piece of my mind. Two hours later a second female service advisor came over and said the tech made an adjustment (gee, I guess I was right) to the front end. She went on to say Toyota's tend to drift on the crown of the road. I wasn't impressed & I know when a car needs a front end alignment. As I was explaining she interrupted, "Sir, I said we fixed your car!" Another snarky attitude. As I left she said "have a wonderful day sir" she wasn't being polite she was being a wise guy. Bye Felicia.... When you encounter one person with a poor attitude you assume they are having bad day. When you encounter a second with the same poor attitude this is indicative of the way they operate. When this place was run by the older generation Grappone they had a sterling reputation. I guess those days are long gone. The granddaughter should instill the same advice in her employees as she extols in her YouTube video. Needless to say the car has been fixed and future repairs will be done elsewhere. read more

To say that they didn't take me seriously and tried to take advantage of me would be understatements. I'm in the market for a CPO 4Runner and was working with Mike for about a week when he called me one day letting me know that they were taking in a 4Runner SR5 Premium with really low miles. The next day I test drove and realized that the vehicle was a SR5 with added heated seats- NOT a SR5 Premium. After discussing pricing, pointing out comps in the area that were listed at lower prices and being repeatedly "educated" that the low-ball offer on my trade and high-ball price of the car were non-negotiable, I left on respectful terms. THE NEXT DAY ... the SR5 that we were unable to come to an agreement on was listed on their website and on CARGURUS for $1k less than they tried to sell it to me for. Had they quoted me the updated price to begin with or even pretended to work with me on my trade they would have had a deal! Instead they let me walk and sold the car to someone else. If you choose Grappone Toyota just do your research before hand and don't settle if you don't feel that they're giving you a fair offer- odds are they aren't. Another dealership with gladly take your business and I'm excited to work with other dealers that are less shady and more eager to sell me a car. read more

Would leave 0 stars if in option. There are several levels to this poor experience, both with this company's service and sales department. This applies to my experience at the service department at their Toyota dealership and the sales department at their Ford dealership. Quickly with the experience at the sales office. They offered pennies on the dollar for perfectly good trade, but since that is arguable and opinion, let's focus on the facts. We bought a 2021 Ford Explorer XLT from from Irvine Ford After they offered us a purchase price almost $5000 less for the same exact model vehicle with the same exact options. The sales department at grappone stated that these prices were not negotiable because the factory sets them.. I'm in my forties, have purchased at least 15 new vehicles in my lifetime, and know exactly how the process works. I did not appreciate being lied to by your young, ignorant sales person. Now let's get on to the service department. I brought my 2007 Toyota Tacoma in for service. It was shaking hard while driving and breaking. $2800 later they gave me back my vehicle, also a week late, and to this day my truck still shakes. It's been 95 days since this work. One of the items they they did was replace my driver's side headlight. At this time my headlight was working fine but there was some residual moisture inside. The headlight they replaced it with failed after 3000 miles. Upon reaching out to the service department and letting them know that I do not have any time and needed this swapped out before I got pulled over. Instead of accommodating me for a simple headlight swap, which I will probably get done today in 30 minutes on my own, Scott the service representative told me I could come and wait and hope that they get to me. It's a one hour drive to the service department. It's very obvious after speaking to several of the employees there that there that they know they have you by the throat because there is nowhere else to go within a 1 hour driving radius. I do not recommend this company to anyone. read more

Amanda, I have met you in the past and hope you will understand my disappointment in a recent experience at your Toyota dealership. I had an appointment today to trade in my 2017 Highlander and purchase a red 2019 Tacoma. The trade in offer was insulting and as a result I departed. There was no attempt to counter or placate me which I didn't expect having been through this before. I have purchased 7 Toyota's from your dealership over the last 8 years for myself and family members. We have always had all service performed at your dealership as well. I tell you all of this because I am shocked that there is no recognition of past business and loyalty to your business. I know Grappone is a big business but your branding and messaging is all about family and community. In practice I see no evidence that loyalty and past business is rewarded. Frankly, if even a small concession was made today, I would have gladly closed the deal. Instead I left as a disappointed customer who will not do any future business with Grappone. It is a shame. read more

Excellent service, great staff and enjoyable experience all the way around. Next time I need a vehicle I will definitely go see Mo Elmasary, great personality and so easy to work with. He totally went the extra mile. read more

Grappone Toyota - My hubbys new truck that's to the great folks at Grappone Toyota. Mo Elmasary top notch salesmen!!!! Highly recommend. - Auto Repair Near Me - Bow, New Hampshire

Quoted me a fair price over the phone for a new Tacoma, took deposit and emailed me every week with status updates re delivery dates. When the truck arrived and I went to sort out the paperwork, the original agreed phone price was the price I paid. No funny upsell/bait&switch nonsense! After trying three other dealer and being dissatisfied with the level of 'customer care' I ended up here, and am very happy I did! Great job all (esp Crystal) read more

What a horrible experience trying to get a car. I'm starting to learn that these places that do "sticker pricing" don't care about the people. It's either "buy to car or get out". The follow through is sadly done. These people need a lesson on calling people back. Go somewhere where you'll be respected and appreciated. I ended up going to another place and having a better experience and getting a better deal. read more

This is the 2nd time we've come here for a vehicle. Never, ever going anywhere else. These people treat you like family. What more can you ask for? They went above and beyond to save us $50 a month on what we are paying now for a brand new truck when we would have been spending $50 more a month for a 3 year old truck. It's a no brainer!!! Thank you Tom & Adam SO much!!! read more

Took my highlander in for a 10k Complimentary Service and my annual inspection. They wrote on the slips that they did a series of services, one of which was vacuuming entire car. When I got my car back I noticed that they did not vacuum at all. I called and asked why it said they did it if they did not. The womans answer was....does it have a green inspection sticker on it? if yes then that means that everything was definitley done. if not then it may not have been done. I asked how and why the sticker color could guarantee that and she stated that if the sticker was green then it was the new sticker and the state requires all those things. I replied that just because the state requires them does not guarantee they were done. She said yes it does. I said well my car has the same dirt in the floor as it did when I dropped it off. She said no it doesn't if it has a green sticker. CRAZY!!!! read more

Called Grappone Toyota for the Scion FR-S valve spring recall in January. Was told 6 weeks for parts to come in to fix a recall. Called back this week and was told the parts were never ordered and it would be another 6 weeks for the parts to come in. 48 hours later the parts magically come in. Please figure out what is going on in your service department. It would have saved me head aches and the cash I spent on a oil change after you told me another 6 weeks. Also last time I had my car in to be fixed here it was returned with oil spots all over the hood and roof. I assumed it was from being parked under a leaking car. read more

My husband and I leased a 2015 RAV4 and were told any mileage under the 36,000 we would receive credit for as an "asset" in the vehicle. I am 3,500 miles under and now they wont honor it. Then we were told (in 2015) that we had maintenance for the "life of our lease". So, imagine my surprise the last time I brought it for routine service and it cost almost $180.00. Then, I was STILL willing to give them another shot. I was going to lease a 2018 and my mother was going to pay CASH to purchase my 2015 lease. The dealership quotes me approximately $313/mo. That was until they kept changing the price of my lease buyout for my mother and she pulled out of the deal. Then the payment became $540/mo. That's right, a price difference of $233/mo. Not impressed Toyota. The dealership told me it was "Toyota Financial" that decided that and to call them. So I did, only to have Toyota Financial tell me they "Only discuss new deals with dealerships, not individuals." WTF Grappone?? Too many lies. read more

I just bought a new car-I was intrigued by the business model here. They actually tell you the price of the car(!), and you don't have to go back and forth about how much it really costs or the fees that were in the fine print. They give you the presentation on what makes them different than other dealerships (with a little power point presentation). Which is nice, but I'd already read about it on their website. I test drove 2 cars. The salesman George, took me on a route that allowed me to really test the features (and potential issues) of each car. This definitely helped my decision process. Then I was able to go on a test ride with one of the guys from the service department to evaluate my car. That was easy enough. He outlined how they evaluated the value of my car. I got 2 offers for my trade in-one from the dealership and one from auto trader. I went with the higher one. I had my own financing, so after I decided to buy, I just had to work out the actual paperwork. Nancy was very nice to work with. After that, I met with Chris, who gave me all of my manuals and went over some features of the car. He also gave his card if I had any follow up questions once I drove away. Overall, this was a good experience. It did take most of the day, so plan accordingly. read more

Absolutely what a car buying experience should be! There's no guess work -- prices are upfront and fair. No haggling! Buying is stress free -- no pressure from anyone because they don't work on commission. Paperwork is clear and as pain-free as possible. Given the experiences we've had at other local dealers, Grappone is the only place we're willing to buy a car. We've purchased two cars in two years from Grappone and we'll be back. They have earned our business for many years to come. read more

Wonderful experience! We were raked over the coals at a Toyota dealership in Manchester so we tried Grappone. Carol and Mike were terrific. Not only did they offer me top dollar for my trade-in vehicle, the one I bought was listed thousands of dollars below what it should've been listed as. I get free inspection stickers for life and it's a hasslefree no negotiation way of doing Business. You do not bargain back-and-forth on your trading in or the price of the car. Just like buying a loaf of bread the price on the sticker is what you'll pay if you don't like it go somewhere else. Not only would I recommend this location I would buy a car here in the future Excellent experience at this dealership read more

Best experience I've ever had purchasing a vehicle at a dealership. Knowledgable and helpful without being pushy or aggressive.

After hearing countless advertisements about the hassle free no negotiation philosophy my husband and I decided to visit with hopes to have a positive buying experience in purchasing a new highlander. We were greeted with a smiley Middle Aged woman who sat us down at her desk to inquire about our vehicle needs. When I asked about ground clearance on the highlander since we live on a dirt road she had no idea. She said she would have to research that question. Once we told her what we were looking for she insisted we see a used "gorgeous burgundy" colored highlander. I stated that I'd prefer the 2014 redesigned highlander. She said the 2013 and 2014 look exactly the same. My husband and I both knew this wasn't the case. Both the interior and exterior are completely different looking. She made us go outside to compare the 2013 and 2014 years side by side since we were apprehensive about the older design. It was VERY evident she didn't know what she was speaking about. I told her that the vehicles look incredibly different. She wasn't pleased with my response and pressured us into taking the 2013 for a test drive. We ended up going to Lovering Volvo, which also uses the negotiation free, best price first philosophy. Their professionalism and knowledge about their vehicles was impressive. We purchased a XC60 and are very happy with the decision. Amanda a Grappone Osmer's advertisements are everywhere... I even see her on the xfinity app commercials through my iPad at the gym. Each time I hear her voice I cringe. Perhaps the company should invest more in training their staff to be competent and informed about their vehicles rather than putting their resources into the overload of marketing. The business practices need significant improvement for her to be "proud to represent her family business as a fourth generation owner." read more

The best service for my Scion! Had water pump replaced in reasonable time and at reasonable cost! Will go there again... Suzan read more

Love the dealership and people but takes far too long to complete paperwork and transactions. Purchased 5 cars over the years but process to buy takes hours. read more

Having both been in the industry and with 15 years in technical sales, I have to say that the Grappone team exceeded my expectations across the board. To some, this may sound a bit over the top, but having sold cars and bought a lot of them over the years, I have seen the good and not so good. Grappone stands alone. First, Joe and Mark at Toyota were respectful with no pressure. I came in on multiple occasions and was helped promptly; they were knowledgeable, which helped me narrow down between the Prius and Camry hybrid. Next, in follow-up there was absolutely no pressure. In fact, they only called if I wanted them too. And when they did, it was helpful information such as on rebate renewals or pertinent information. And when it came to making the deal, the Grappone Toyota team helped me in all aspects from being fare with my trade (a Prius with 260k) to making financing and the whole process effortless. They even went to bat with Toyota to secure a preferred interest rate that I may not have gotten elsewhere. Locating the exact vehicle I wanted? Again, they found my exact car, and within the week things were done. No haggling, no stressing, no games, just professionalism--Joe, Mark, Adam and anyone I have left out, you are all class act. Thank you, Guys! Greg Phillips read more

I bought a 2019 Highlander XLE at Grappone. At 16k the front end started vibrating right after a 15k maintenance appointment. I scheduled an appointment to fix the issue. Got scheduled for 1:30pm on Saturday, after waiting two hours I was told that they didn't have time to do a test drive but that the wheels were aligned and the tires were fine? if they didn't have time to fix the issue why did they scheduled the appointment? Wasted a Saturday and my Highlander ($40k plus suv mind you) runs worst than my 2010 Honda Fit. I would buy somewhere else... read more

We've been doing business for the past thirty years with three dealerships owned by the Grappone family, (Toyota, Mazda, Honda) for Sales and Service. Our experience in all cases has been the very best, fair, professional, courteous, and an honest pleasure. Most recently we sold back a Toyota SUV for more than we owed on it. How good is that! We would highly recommend them for all aspects of the auto buying and service experience. They are constantly striving to make it easier and more enjoyable for the "buyer", and this shows whenever you walk in the door. Try them. We went in for an oil change one morning and came out with a brand new vehicle that afternoon. That's called great Sales and Service! read more

I did not purchase my vehicle here (no particular reason for that) but have always brought it here for service. I am never dissatisfied. This last time they also permitted me the use of a vehicle while mine was held overnight for repairs. Not every repair facility does that or makes it so easy. Some that do give you the biggest piece of junk on the road but not here. They are nice and the cost of their work is generally very competitive. I have never had to return my vehicle for work not performed well either and what more could one ask for. read more

Moe and Jeff were, collectively, very welcoming the moment I walked in the door, and quite thorough about how Grappone does business. Moe knew the vehicle I was interested in very well and demonstrated that while we looked in and around the vehicle at various features. Jeff put a lot of effort into trying to secure better financing for me than my credit union, and though he was unsuccessful in beating my rate (I was confident he would not be able to - I scored an incredible rate), they handled it courteously. It was also great to add a human element to the experience so it was wonderful to see the photos on Moe's desk of he and his grandkids, and to allow some dialogue about family and children. The table of food and snacks the day of pick up was a nice surprise bonus for my family while they patiently waited for me! read more

This dealership is unbelievable. I am an out of state buyer that called about purchasing a car to have it shipped to the West Coast. The salesperson I dealt with was precise, and if they did not know the answer to a question, they said so, and then got me an answer within 2-3 hours. They also did extensive checking on the car for me. I am most impressed with the honesty of the sales staff. The used car I was looking at was very competitively priced, had maintenance records, and looked great. On the morning I was going to ask for the papers to be drafted up, I asked the sales person to go sit in the car personally and let me know if there was any strange smells. I am very sensitive to smoke smells and let them know that it would make or break the sale. The sales person had two different people sit in the car and honestly reported back a faint smell: Hardly noticeable, but there. They also took photos of some minor damage on the interior of the vehicle, voluntarily had the vehicle ionized to remove the smell and repaired the interior damage. I cannot say enough how impressed I am about the honesty of the sales staff, especially Samantha, and the VIP customer treatment. I think the policy of non-commissioned sales associates helps encourage integrity like this and I am grateful for the 5star customer service. As a side note, I noticed that the sales prices are $1-2K cheaper than most other dealers and I appreciate the up-front, no negotiation pricing. It makes for a much less stressful purchasing experience. Bottom line: When given the chance to rip me off, they were honest and even while knowing that it could cost them the sale. read more

Wish I could assign negative star rating ... Negotiation free, but not hassle free !! Put a deposit on a new RAV4 XLE last Saturday and scheduled to pick it up yesterday (following Saturday after having our previous vehicle totaled by our insurance company). Called and confirmed with our salesperson to be at the dealership at 8:00am to sign the paperwork and according to her ... we'll have you out of here within the hour - more likely less than an hour". Failed to tell us that the person doing the paperwork won't be there until 9:30am. Waited for the paperwork to be completed, but they "forgot" to put the inspection sticker or the 20-day plates on the vehicle. Waited again for the vehicle to go thru service. We would have been better off going to another dealership and "haggle" over the price - we probably would have been done a lot sooner. Do yourself a favor - shop somewhere else. read more

As professional as this company almost always is, it certainly is taking them a very long time to complete some simple work on my truck. Two hours and still waiting!! read more

I recently bought a car here, and because it was certified pre-owned they needed to do work to bring a squeaky window up to factory standards. They made an appointment and took care of what they thought was causing the problem. I hadn't been using it, but when I rolled down the window later I found it still sounded terrible! I called and made an appointment to have it fixed (again). When I arrived for this appointment, I learned that they had scheduled the appointment for the wrong day! Now I need to take another 1/2 vacation day to have work re-done. In the first month owning the car, I've had to visit their service department 4 times. The other two were because when they cleaned the car for the sale, they forgot to include the floor mats. They then lost them, and then ordered new ones for me. They called to say the mats arrived, so I drove over, and they only had half the mats! They ordered the rest and I had to go back again the next day. (Updated: Scott was very helpful through this process - admittedly someone made a mistake, and it wasn't the only mistake made with this car, but Scott put a lot of effort into making sure I left satisfied.) Updated: Scott from Grappone Toyota has been really helpful with the window issue, as well. He called me after reading this review and is going to give me a car to borrow for the day, fix everything up, and clean the car for me. I think that there are folks there who care a lot about their job, but it seems like maybe there are some lower-level employees who do not pay much attention to detail. I'd also like to update the review to include my sales experience - I really like that they don't negotiate price. I felt the price my car was listed for was fair, and it made the whole car-buying experience very low-stress. read more

It was nice going into a dealership and not be pressured into buying something. I went into Grappone Toyota and am thankful to be helped by JR. JR was very friendly, helpful and respectful. He did his best to find me a great deal on a Toyota Corolla. Unfortunately after driving my girlfriends Corolla that she regrettably purchased else where, I realized that I was to tall for the car on longer rides. I unfortunately was not financially able to upgrade to the Camery at this time. I will definitely be going back to Grappone Toyota for any future car purchases first. Again very helpful, respectful and kind associates there. read more

I enjoy the service here, people are always amicable and approachable. However, I do not appreciate the wait times. I feel that when you get there the attendants should let you know about how long the whole process will take. I do not see how an inspection takes 3 hours. Especially given the fact that I was one pf the first appointments. read more

Very happy with my new car purchase at Grappone. Moe is fantastic and the whole team made it efficient and easy.