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    Phillips Auto Sales Incorporated

    3.4 (5 reviews)
    Open 9:00 am - 5:00 pm

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    7 years ago

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    Michael P.

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    7 years ago

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    8 years ago

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    Capital City Subaru - Paint lifting

    Capital City Subaru

    (5 reviews)

    My dad needed a new car as his 2013 Buick didn't have the safety features that newer cars do (blind…read morespot monitor, front/rear cross traffic, etc). After talking with him over the last few weeks about the deal I got on my used EV6 here in NY, he decided to look at EVs himself. He's 300 miles away, so we were doing all this remotely. He ended up at Hyundai (Ioniq 5) and Toyota (bZ), but the folks at Capital City Subaru ended up giving him the most competitive deal of all of them on a 2026 Solterra, and it wasn't even close. In fact, the deal was as good as the very best lease deals I've seen on the forum sites where people brag about the out-the-door prices they're paying on vehicles. He texted me the contract, and there were no "gotchas," the fees were reasonable, and he told me the salesman he was dealing with, Josh, wasn't pushing him into anything. I spoke briefly with Josh, and he assured me they'd take care of my dad. I was a little apprehensive, as that's what we're always told, right? Well, it's been a couple of weeks. My dad loves his EV (this is the big thing), was super happy with the buying and delivery experience at Capital City, and today he received a check in the mail from them with the note, "we discovered you overpaid by $300." Honestly, I don't have enough good things to say about the people at Capital City. They honored the OTD price they quoted, didn't pressure him into any extras, and eliminated all the typical car-shopping/buying anxiety that one usually has when negotiating. It was a tremendous relief to have this transaction settled for him since I'm so far away and I know he needed to make this change. So I'm writing this on his and my behalf to just say thank you - he and I will be recommending anyone in the area to this dealership with zero hesitation. Thanks for making it so easy for both of us!

    This year my vehicle was totaled in an accident so ended up at Concord Subaru looking for a used…read morevehicle. When they sell a used vehicle, they do nothing to it period. The 1st car I looked at was a 2018 Subaru Forester with 102,449 miles on it for $14,400.00. Took it for a test drive, the car veered to the right so alignment had to be off. Next the car had a ¾" hole in the front right panel and the passenger door had deep long scratches all over it. Looks like it was from a large dog. Mirrors were also scuffed up. The manager agreed to take care of everything I found wrong. That's the good part but why would they have me take it for a test drive without bringing any of this to my attention? The next day I told them I did not want the car and checked out a Honda they had. The Honda was a 2014 CR-V with 59,000 miles on it for $14,000. Called up about the car and was told they had to check it out to see if it needed anything. Salesperson Josh called back 2 hours later and said the car needed nothing, so we took a trip up to Concord. Took it for a test drive with no problems, paid cash and said we would pick it up the following week. We took the car home and after a couple of days looking out the window noticed that the top of the roof had something going on. The paint was lifting; standing next to it you could not see it unless you were on a step stool. Called Josh and explained what was going on and he told me the 30-day warrantee was on mechanical problems only and paint was not covered. I then sent a message to the President Mr. Dennis Wilson and he never responded. They have a mission statement that is complete BS. How could they miss the paint problem if they checked the car out before I took it for a test drive? They don't check anything; they hope you will miss it and once you drive it off the lot you own it. Buy from someone else before you get taken!

    Mike's Affordable Auto 2

    Mike's Affordable Auto 2

    (5 reviews)

    Then don't be a shit bag and scam people. Everyone stay away fro…read more Here or you will lose your money and be crippled from the financial trouble of fixing a lemon vehicle that this evil company. I lost over 5000 dollars and credit destroyed.

    I will never go to this dealership for ANYTHING ever again. The business here is lower than low. I…read moretraded in my car a beautiful well taken care 2012 hyundai veloster + $2500 down for a beautiful laser blue 2013 hyundai veloster turbo. This was quite the upgrade for me. They told me it was in excellent condition .. They gave me a warranty on mechanical for 30 days... Well the day I drove it off the lot, I noticed a crack in the windshield and my rear window washer was leaking, I fixed the window washer leak. I called and visited the dealership and they told me they already fixed. Complete lie because when I went to have it looked at by Portland glass that was determined to be untrue, they just filled it in with some crappy epoxy. Then at day 35 I started having engine misfiring. Turned out I had bad plugs and coil packs which I replaced (150 bucks or so) then things got real bad when at day 45 the turbocharger blew on my way home. The dealer refused to pay to have it fixed. So I paid $2230 to have it fixed. Then 3 weeks later my engine blew. Cylinder 3 threw a rod right through the base of the engine block. Since I can't trade it or sell it in its condition I have no choice but to pay $5k to repair this car yet again. I was screwed big time by them, they refused to help me and be accountable in any way, they even ignored my calls and neglected to return my calls. Even my bank tried to reason and nothing. This business is horrible. Way to drain someone financially and not care at all (By the way they sold it to me with a leaking oil pan and there was practically 2.5 quarts of oil in the motor when they said it was freshly changed and full , (the oil was black and almost sludge when I changed it.) I have pictures of everything.  Feel free to message me and I'll show you :)

    Grappone Toyota

    Grappone Toyota

    (78 reviews)

    The Grappone family is one of the greatest families in the area. They have great service and are…read morealways willing to help out people with anything they need They give to the local charities and truly love the State. Great people in service too.

    IF I COULD LEAVE A ZERO (0) 0 STAR REVIEW I WOULD. THINK TWICE ABOUT TAKING YOUR CAR THERE FOR…read moreSERVICE - READ BELOW. Took my Toyota Tundra (that was in excellent cosmetic and running condition with only 50K miles on it) to Grappone Toyota 2 days after my air conditioner was making an odd noise. They asked me to leave my car for them to work on later. This was the last time I saw my car in 1 piece. They sent a video a few hours later that shows mice had gotten into the fuse box and through the air vent filter (a known problem with Toyota trucks). There was no obvious damage that could have been seen before i took it in, but they pointed out what they called "a few problems". The service person I was dealing with Tanya, said I should file an insurance claim to get the truck repaired with the damage the mice did, supposedly. Long story short, Grappone service did what they call a "mouse house teardown" which is gut the inside of the vehicle completely. The insurance company inspector went to see the car, and declared it totaled with over $22,000 in damage. WTF? After much back and forth with the insurance company, Tanya, and the assistant manager that was like a robot programmed to contradict everything I asked or said ... I was literally FORCED into taking an insurance settlement payout because they said that was my only option and that the car would now never be able to pass inspection or even get insurance again. As sad as it was, I after all that,I had to go retrieve my personal items that has been in the truck, in the visors, glove box, center console, etc. When I was brought to the car in the back lot, it looked like a bomb had gone off inside, everything was ripped out and dumped in the back seat. All the interior plastic, all the trim, everything, all beat up and scratched to hell which is NOT how I brought the car into the Grappone Service Center 3 weeks before. There were multiple parts and pieces that were in perfect condition that were now damaged, scratched and beat up. No care was taken at all by Grappone, they basically destroyed almost everything they could then charge to replace. They had dumped my personal items in the back as well, UNDER the wreckage and derbis. Medical paperwork, my insurance and registration paperwork, my phone chargers, my spare set of glasses... all damaged, scratched, and discarded. It took my 20 minutes to dig through the "rubble" that was my car interior to find about 1/2 of my personal and important items. I mean- REALLY? THIS IS OK? Grappone employees did MORE damage than what was originally there in order to jack up the money they would get paid, and the insurance company folded and paid me instead, but not even close. Someone is profiting here - probably from the salvage, but it sure isn't me, the owner. The assistant manager had no explanation and blew me off. So I took my perfectly running Toyota Tundra to Grappone Toyota in Bow, NH, with strange noise coming from the AC, and now I have lost my only vehicle. Forced to take a low payout with threat of getting $0, much of my personal belongings in the vehicle discarded as trash, and basically told ... oh well. This is unacceptable from Grappone that they would treat a loyal customer like this, not to mention his car, and his personal items in the car. I can't even buy a similar vehicle in the condition mine was from what I received as a "payout". All reviews on here that are positive seem to focus on $ale of new and used cars ... But when it comes to service and repair, go elsewhere, or you might suffer the same fate I did. I have photos taken with my cell phone to back all of my statements, plus the original video they sent. Today I am filing complaints against Grappone Toyota of Bow N.H. with the BBB and the NH AG.

    Phillips Auto Sales Incorporated - car_dealers - Updated May 2026

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