Awful experience. They sold me a car that had received…read more"State Safety Inspection" sticker. They passed the car with a number of items that should have caused it to fail the inspection. I told them I was going to contact the State and they started back peddling right away. The car was leaking gas and I had to fight with "Jimmy" for over two weeks to get them to pay for the repair.

Update - January 2026: I am forced to update my original positive review. While the sales…read moreexperience itself was commendable, the post-sale documentation process has been completely nightmare. I purchased my new Volvo S60 on December 6, 2025, as of January 19, 2026, I have not received my registration and license plates that were to be handled by the dealership as part of their documentation services. I am now making payments on a new vehicle that I cannot legally drive. I have called, emailed, and texted multiple people at the dealership numerous times and have received no resolution, clear timeline, or meaningful follow-up. At this point, the lack of communication and ownership has completely overshadowed what was initially a good buying experience. While Dan Carlen and Ben Carter were professionals to work with during the purchase itself, the breakdown in post-sale process and the Lovering Auto Groups accountability is disappointing and beyond acceptable. Pleasant sales interactions mean very little when basic, legally required paperwork is not delivered and customers are left without answers. If this matter is not resolved immediately, my next step will be to escalate the issue through the BBB.

We purchased a 2017 V60 from Concord Volvo, and they even kindly offered to pick my girlfriend up…read moreto bring her to the dealership to finalize the transaction. The problems ensued when nobody contacted her about the pickup time and they showed up nearly three hours late, after telling us they'd be there around 9 am. After child care arrangements were made and a half day of work was missed, the car was purchased, with a cashier's check, no financing necessary. Upon our mechanic inspecting the vehicle, it was clear that it had been in an accident due to the right fender being painted and replaced, as well as the hood being repainted. Also, both sway bar links were deemed unable to pass inspection, the brake rotors were rusty and noisy, and the right front door was coding and not working properly. Now all of this is fixable, however, when we spoke to the salesman he went out of his way to avoid responsibility, did nothing to attempt to remedy the situation other than saying they'd take the car back and refund us. Did they offer to work with us on another car? No. The salesman even went so far as to complain about being a 74 year old man who was "low on the totem pole" and referred me to the sales manager. The sales manager Jon(sp?) refused to initially acknowledge that our mechanics' concerns were valid, and when I pointed out that the salesman had boasted that the car had been serviced by Volvo for the last few years, he didn't want to acknowledge that the accident should have been reported to us. He also refused to have anything fixed, saying his service department passed the vehicle for NH inspection. Ironically, he then stated that due to the issues we brought up through our mechanic, he would probably be wholesaling the vehicle. An incredibly confusing scenario: refusing to fix or agree with another mechanic, but trusting him enough to wholesale the vehicle upon return? We then contacted Carrie, who also did not offer to help and simply responded "yeah" several times when hearing our concerns. Obviously this car wasn't a priority to them, or our purchase wasn't. I'm not sure which, but it was every single stereotype about a used car-buying experience wrapped up into a few lousy days. Long story semi-short, Lovering never offered to help us find another vehicle, not once. We cut a 22k check and for them, simply giving us our money back and saying "oh well" after a 5 hour round trip was their definition of customer service. Extraordinarily disappointing, considering their reputation. Perhaps we're the exception, but I know I'll never purchase a vehicle from them nor recommend anyone else do so. Avoid Lovering, find another dealership that works to find solutions, not throw their hands up in defeat.

Customer Service apparently is not required to work at this dealership. On 2/24/26 I called this…read moredealership for a quote of a Jeep that I had in mind with specifics. Got the run around that salemen were shoveling snow??? This asked for the managers email. Again asked for a Jeep with certain specs, add ons, and like I had with this dealership 2 times before asked for a quote with a plan to purchase by this Saturday 2/28/26. The initial response from Ben Guthrie was course. I explained that life has been crazy lately and wanted to save time in a dealership doing the whole hot box ritual. His response to this? I am quoting, "We are not interested unless you come in , sit down and work a deal like real customers do. Otherwise take us off of your scam list". I have never have met a dealership that wasn't interested in a sale! Obviously not going there, but after looking into other reviews, this is not an irregular experience. My advice, stay out of Concord, NH if you are care shopping, esp if their name is Ben Guthrie!

Worse service department ever! I bought 2019 jeep Cherokee there. Used next morning after I took…read moredelivery. The screen on radio that controls everything started screwing up. I called the service department. When they got in they confirmed it was messed up. They give me a call when radio they ordered came in. Set time get fixed 3 months later I called them. They made wait few more weeks. And said warranty said old one had be fixed. So sent local shop fixed the screen. Wich they could done 3 months before. Few months go by my four wheel drive stops working. I again bring in be checked out. They say im going need a new transfer case. And I'll have drop off so Allstate can inspect it for the warranty. 3 weeks later I call them after not hearing from them. They get me in. It sits for 2 weeks just be told yup. It needs transfer case come get it. We will call you when part comes in. Now month later I call them. And get "well the parts still on back order" I ask what should I do... he says that between you and Chrysler... they suck

By far the best experience I have ever had buying a vehicle! Dana was great to deal with. Holly was…read morewonderful. We were treated with respect and sincerity. I would recommend them to anyone. I will be servicing my vehicles here in the future!

Carlson's has been taking care of me via regular service for over two years…read more They've even given me a discount when I did all my scheduled maintenance with them at once. I recently was saved from unnecessary "repairs" estimated by a Firestone in Troy, NY who tried to squeeze me after seeing a woman in business attire on a deadline for inspection. Knowing I can count on them to be honest and keep me safe driving all over the northeast every week is a blessing. And the complimentary peppermint patties are a nice touch too.

I AM WRITING THIS REVIEW FOR CAPITAL CITY KIA new name of…read moreold Dan o'Brien This was a walk in car buying mission with a trade in that we knew we wouldn't have much equity in We were met by Brandon who was friendly enough for a sales man professional and well dressed We sat down went over our wants and needs which to my husband and I was a new lower priced basic no extras kinda car knowing that our car payment was going to be a bit on the higher end due to still owing on our other car We figured out a plan that worked for us with some rebates that were given for 2024 Kia forte LX As well as a buyout of our other vehicle and in-house financing We were told that we would be using Kia financing (which we had a bank that we had been financed through previous to this, but the interest rate was at 12% and they told us they could beat that 12% so we chose not to go with our bank and to go with their in-house financing) maybe a little naïve on our part but in actuality, they never really know until they run the figures everything's just an estimate So we get walked over to waiting area waiting for the manager, who's busy between there and the Subaru dealership for the next two hours we are told by Brandon oh they're just trying to get you a better finance rate oh they're just trying to get you a better finance rate and then about 20 minutes after coming over to me and telling me that about five times I get a credit alert They had done nine hard pull's on my credit. I approached the manager when I finally met with him about this and he was just telling me oh that standard procedure. We were just trying to get you a better interest rate, which is very excessive. Usually it's like a three or four pull's and you realize what the interest rate is if especially if they're not changing that much he said that they are gonna look at it all just the same, but it's my credit. I was never told that they were doing credit checks that much and I did authorize the first one. I knew that that was gonna happen maybe even two but to do nine credit pulls they stay on my report for three years and he's trying to explain to me it's not that big of a deal. Let me see how he liked it on his credit report nine times. That was my only issue with the dealership otherwise the manager himself was very nice very presentable. They got me what I needed. They got me what I wanted. They helped me dissolve my other vehicle which I didn't have much equity in so I appreciate them for all of that I'm just really disappointed in the credit report would I recommend And refer them? Yes I still would. It was just something I would be aware of walking in that they may run your report nine times.

7/9 visited and test drove a new 2024 Kia Carnival minivan. I liked it and with encouragement from…read morethe sales staff, put a $500 deposit "REFUNDABLE" deposit on the vehicle. Having recently lost my husband, this was my first vehicle purchase on my own and I wanted a little time to think about it. On 7/11, I spoke to the sales manager because I had decided against the purchase. I requested a refund of my deposit. On 7/15, I called and requested they check on the status of my refund. On 7/16, I called again. Spoke to my sales person, Ellen, and again requested a refund of my deposit. On 7/17, Ellen called and said they needed my credit card info to process the refund. It's been 8 hours since I provided my card info to her and I STILL DO NOT HAVE MY REFUND!

I've bought two cadillac's from Court; a CTS4 and an ATS4. He was friendly and professional. After…read moreshopping around he also provided the best price. I will be buying my next Cadillac from Court because good service should be rewarded. I'm on the road for work and cover a large terrify so am in for service every six weeks. Lou and Marc are wonderful. I moved recently and tried another dealer. Not the same efficient, friendly service. I make the hour trip to see "my guys" at Banks. They're worth the trip!

Still waiting for a call back from our sales person. Wanted to order accessories for our new…read moreTraverse. When logging into the Chevy app it says discount taken in shopping cart. She said she would call us the next day. Here it is Wed. and no contact. Good thing there are other places to purchase things. Sales people do what you say!! Think her name was Hannah. Boy she asked for a good review. Really you have to ask?

My dad needed a new car as his 2013 Buick didn't have the safety features that newer cars do (blind…read morespot monitor, front/rear cross traffic, etc). After talking with him over the last few weeks about the deal I got on my used EV6 here in NY, he decided to look at EVs himself. He's 300 miles away, so we were doing all this remotely. He ended up at Hyundai (Ioniq 5) and Toyota (bZ), but the folks at Capital City Subaru ended up giving him the most competitive deal of all of them on a 2026 Solterra, and it wasn't even close. In fact, the deal was as good as the very best lease deals I've seen on the forum sites where people brag about the out-the-door prices they're paying on vehicles. He texted me the contract, and there were no "gotchas," the fees were reasonable, and he told me the salesman he was dealing with, Josh, wasn't pushing him into anything. I spoke briefly with Josh, and he assured me they'd take care of my dad. I was a little apprehensive, as that's what we're always told, right? Well, it's been a couple of weeks. My dad loves his EV (this is the big thing), was super happy with the buying and delivery experience at Capital City, and today he received a check in the mail from them with the note, "we discovered you overpaid by $300." Honestly, I don't have enough good things to say about the people at Capital City. They honored the OTD price they quoted, didn't pressure him into any extras, and eliminated all the typical car-shopping/buying anxiety that one usually has when negotiating. It was a tremendous relief to have this transaction settled for him since I'm so far away and I know he needed to make this change. So I'm writing this on his and my behalf to just say thank you - he and I will be recommending anyone in the area to this dealership with zero hesitation. Thanks for making it so easy for both of us!

This year my vehicle was totaled in an accident so ended up at Concord Subaru looking for a used…read morevehicle. When they sell a used vehicle, they do nothing to it period. The 1st car I looked at was a 2018 Subaru Forester with 102,449 miles on it for $14,400.00. Took it for a test drive, the car veered to the right so alignment had to be off. Next the car had a ¾" hole in the front right panel and the passenger door had deep long scratches all over it. Looks like it was from a large dog. Mirrors were also scuffed up. The manager agreed to take care of everything I found wrong. That's the good part but why would they have me take it for a test drive without bringing any of this to my attention? The next day I told them I did not want the car and checked out a Honda they had. The Honda was a 2014 CR-V with 59,000 miles on it for $14,000. Called up about the car and was told they had to check it out to see if it needed anything. Salesperson Josh called back 2 hours later and said the car needed nothing, so we took a trip up to Concord. Took it for a test drive with no problems, paid cash and said we would pick it up the following week. We took the car home and after a couple of days looking out the window noticed that the top of the roof had something going on. The paint was lifting; standing next to it you could not see it unless you were on a step stool. Called Josh and explained what was going on and he told me the 30-day warrantee was on mechanical problems only and paint was not covered. I then sent a message to the President Mr. Dennis Wilson and he never responded. They have a mission statement that is complete BS. How could they miss the paint problem if they checked the car out before I took it for a test drive? They don't check anything; they hope you will miss it and once you drive it off the lot you own it. Buy from someone else before you get taken!

i was going to give 3 stars, because their are a few people there that need to check the attitudes…read more Customers with great credit and not so great credit, unfortunately need to drive and where they go get the vehicle is based on what they want to drive. Trading a frontier for newer model frontier. Saleman i dealt with was a decent guy, appreciate some of the ones that tried to get us a good deal, Thanks to scott for the nice welcome letter, and Adam for getting us the tunnel cover and asap much appreciated. Sales dept have been good no issues.

Had such a great experience at Concord Nissan that I had to write a review. I was helped by…read moreBraden, who was awesome. I was kind of nervous going into a dealership on own (especially as a woman of "a certain age"), but wanted some info. Braden answered all my many questions, and never made me feel foolish for asking. Made me feel comfortable with the process! I would definitely recommend this dealership, and Braden particularly.

I was ripped of but these assholes years ago and I will never stop trying to make sure this scum…read morenever rips someone else off again. Don't buy anything here unless you was a broken car that drives fine until it's too late. Don't even drive by this evil place. Mike I hope you burn in hell for what you did to me and others. I'll meet you there okay mike? I lost over 5000 dollars and credit destroyed. My car drove only 100 or less before the transmission went. They said it was a great truck. Evil people here stay away

( copied from my Facebook post )Please share this! Mike's Affordable Auto deleted my first post and…read moremy reviews so I must take this route. These folks sold me a used car which Mike himself guaranteed would pass inspection and that it was 100%. By the time I got home the check engine light was on. I called the next day came in and they checked the Subaru out. He said it was just an O2 sensor which he said they could that day and charged me 80, there is three O2 sensors in the car and they only replaced one which was a waste of my time but it gets better (worse). Less than 12 days after buying the car my rear wheel falls off on 202 west which is a highway and without exaggeration wasn't the closest I've ever come to dying. People on 202 west had to swerve to avoid hitting me and went off the road. Grateful I didn't smash the Subaru and just got lucky in the way in spun out. I get it towed back to the great folks at Henniker Motors where they eventually let me know the plethora of things wrong with it. Cracked head gasket. Cracked oil pan and a bunch of other things. Which costed 1700 but this isn't about the money. This is about the fact these folks sold a car that almost killed someone. I then post on their wall explaining what happened and all they said asked me was "did I get a warranty"? They are such scumbags and I simply just want to inform people of this horrible business so no one else has to deal with this. Whether it's for you or your loved ones do not buy a vehicle from Mikes Affordable Auto on 124 Manchester St Concord NH or any of their shops for that matter because I dealt with Mike and he was simply a scumbag. I truly appreciate you taking the time to read this, be careful where you buy used cars from..