I inquired about a couple cars online. I got an email back from Louisa saying she couldn't help me because I was already working with someone else. I wasn't. Meanwhile I followed their website link to again inquire about the vehicles. I received a text setting up an appointment for 530 today. I drove 1 hr and 45 minutes and the place is closed. Needless to say, they have lost my 25k. read more

Right on time, no pressure, check in was a breeze. The personnel were professional and courteous. I will be back

I want to thank Irwin Hyundai so very much for taking a horrible amount of stress I've had for weeks over my car. Being alone and worried how I would do this leaving my car and unable to walk. disabled and with an injury that is horribly painful they went out of there way to help me and make me feel comfortable and assured. They drove me and even brought my car to me. I tried several mechanics closer to me because I'm alone and the whole time Irwin Hyundai I was surprised at how much they helped me to get my car fixed and too me. While others gave me a car back not running correctly ​ Thank you very much for your kindness. So appreciated. Bless you read more

One year old Tucson was brought in for an oil change per the warranty requirements. Service tried to push a $507 "brake cleaning" service for a car with 14000 miles on it. I have contacted the manufacturer and they tell me this is NOT a service they promote. Clearly this was a money grab and an attempt to upsell an owner not familiar with car service. Reminds me of the 60 Minute expose' when the service tech squirts oil under the engine and claims dire consequences if not serviced. I contacted Hyundai and asked that if this cleaning is needed is it a design flaw in the brakes that warrants a recall. Watch out with this dealer. read more

Rick and Crystal in the Services department were both incredibly kind and helpful. Both services I had done at this dealership were fast and very reasonably priced. They worked hard to get me in within the week that I called them to schedule. They even follow up via text and told me to give them a call if I had any questions or need further service! Overall best experience I've had at a Hyundai dealership! read more

Although we all know that this is a terrible time to buy a new car some unexpected circumstances made it necessary for me to do so. Since Joe Collie had treated me well in my last purchase I contacted him in my search for a new Elantra. As with almost all dealerships inventory was extremely low, and because I needed a car immediately I was forced to purchase one that I perhaps would not otherwise have done. And of course I had to pay quite a bit more than I was planning to due to the general automotive climate. I realize that this is not the fault of Irwins and I feel that I got as good - or better - a deal from them as I would have from anyone else. As previously, Joe was friendly, low key, knowledgeable and upfront, as well as quite funny. As I said, perhaps this vehicle would not ordinarily have been my first choice but I am very happy with it and am growing to really love it! So yes, happy to recommend both Irwin Hyundai and Joe Collie. read more

Sold a car with a rusted, leaky brake line to my kid brother; when confronted on how they could let that car pass inspection and sell it like that, they said that it must have happened in the few weeks he had the car. Rust, in a few weeks. Nice. After the repair, he had to dig his car out of the snow that had fallen in the single day it was on the lot--but don't worry, all the for-sale cars on the lot were totally cleaned off and sparkly, ready to take advantage of the next first-time buyer they see! read more

I can't believe they strung me along like a sucker waiting to buy a specific car that was supposedly waiting three weeks on a recall fix and then told me it was sold it to someone else and tried to sell me a different car. Clearly the car was already sold. Lesson learned. Not trustworthy. read more

My wife and I came up to Laconia for a few days R&R and on our second day, had a low tire pressure warning light come on as we started our trek. It stayed on after adding air. Googled and found Irwin nearby and when I arrived, talked with a few guys who were welcoming and understanding. Their tech found a tiny leak, repaired it and we were on our way in about forty-five minutes. They went out of their way for some vacationers and we couldn't be more grateful. read more

This review describes my experience purchasing a factory CPO Wrap extended warranty plan for my Hyundai Genesis. Really enjoyed working with Jess Asbury, the Hyundai Finance Manager. I had talked to more than 15 Hyundai dealership all over the country to make sure I did not get ripped off. Jess was extremely helpful, responsive, and easy to work with. She described the options, quoted me the lowest price I had seen right off the bat and got all the paperwork done very quickly (I needed the charge split between two credit cards and timed in a particular way - Jess accommodated that too). Very pleased. read more

wow....where do we start.....let's just say that nothing can get done unless a dealer wants to do right by the customer and by the service manager actually doing their job....I have been in business for 35 years and have never ignored a problem that i caused. it's all about accountability or lack there off i suppose. read more

I was in the market to update my older Sonata and went back to Irwin (where had purchased the original car) to test drive various options. Tom Whitney was extremely helpful in the process. Let us test drive - with no pressure - multiple models and model options. As the specific car model/color was not in stock - they worked with other dealers in the area to find the one that fit my request. read more

I purchased a car this August from Irwin Hyundai. Upon first interest in the vehicle, I was told it needed work done by the service department. Even though it was put for sale already on the website and on the sales lot. I waited about a week before I could test drive it. Then when I was told the work was done and I could come in to test drive the car, the vehicle was still making the same rear noises and needed to be looked at once again, prolonging the wait time even longer. Days later, it was communicated with me that it was all ready to go and I could come in to finally purchase the car. At this point, I had been driving back and forth from Boston to Irwin's multiple times. As I sat down to finalize paperwork, I was then told that Irwin's still owed money on the payout of the car. Picture this, they put a car out for sale that they legally did not even own. Hence, Irwin's did not have the title because of it. This went on for weeks, I was told the title was being sent overnight and it never came. I made multiple phone calls to sales and to the title department myself. I was treated very poorly by the initial title clerk. This extremely unprofessional woman literally told me that she was "leaving early" that day, so she didn't really know what I wanted her to do. It wasn't her problem. She acted as if she could care less. She went on to lie that she called the bank to overnight the title, it came two weeks later... Finally, the payout was sent and the title arrived. Then, I noticed a piece on the rear wiper blade was missing and the bolt underneath was corroded. My sales associate assured me that he would send it to me via mail, which he never did. I even reached out several times through email and sent him my mail address again. Every, single, interaction was like getting your teeth pulled out. It was as if you had to beg them to sell you a car. I finally purchased the car and thought that all I would need to wait for in the mail was the wiper blade piece. I figured wrong. I never realized my experience could get even more frustrating and waste more of my time, more of my money and mean more trips back to NH (a 2 hour drive each way). My check engine light came on and it was not able to get inspected in the state of MA. This was only FIVE DAYS AFTER I BOUGHT IT. So, I brought it to Irwin's service and after several hours they determined it was an emissions leak. They needed to order a part. You would have thought they would have caught this 5 days earlier when they said my car was good-to-go...this meant going back to Boston for work just to come back up a few days later when the part came in. (I was also told by the inspection station in MA that my tires needed to be replaced by November. They were almost not passable for inspection. Irwin's denied this claim, of course.) I thought this would be the final thing I needed to come in for. As it was getting worked on, I was called by the service department about an hour in and told that the technician accidentally knocked over my gas tank and as he went to catch it, he broke my fuel pump. As you can imagine, this meant they needed to order a new part and I would not have my car back for days. I was given a loaner car, but this did not help me when I needed to park in Boston with a city parking permit and MA license plates that was assigned to my specific car. I couldn't even park at my job with this car because my workplace also requires my cars permit to park. The disappointments are unfortunately not done. I called the bank that I got my loan from for the car to set up payments. They told me that Irwin's never sent in my financial paperwork after my purchase. At this point, I've had the car for weeks. They have absolutely no record of me in their system. Oh and at this point, this hadn't heard back about the wiper piece yet either... I was very excited to buy this vehicle and was also happy to be supporting a local business in the Lakes Region, as I grew up in Meredith. But unfortunately, this has been made the worst experience of my life on any purchase I have ever made. You thought that was it? Oh no... Wait for it... I go to pick up my car thinking I'm finally done with these people. The service manager says something along the lines of, " this car is absolutely all fixed and now safe to drive. I even had a master technician check over it again." About an hour down 93 south I had all these people flying by my waving and flagging me down erratically. I start smelling gas as I quickly stop my car off in the breakdown lane. The man flagging me down risks his safety to stop and tell me to get out of my car because my gas tank blew and was spraying gas for about 100 yards. DOT stayed with me for 2.5 hours so we didn't get struck by distracted drivers as it grew dark out. Irwin's was not willing to give me a loaner car on the first call. As for Chris Irwin, he hasn't returned my call. read more

I have purchased more than one vehicle from Irwin Hyundai and they have been awesome. We forgot to take some floor mats that we had purchased out of the car that we traded in before they took the car away and they said they had already thrown the floor mats away. To make up for it they gave us brand new WeatherTech floor mats to match the new vehicle that we had just purchased from them. Also, the vehicles that I purchase from Irwin Hyundai, I have serviced through them. Their service team has always been great! They are fair and honest, and they even took a video of my car to show me what the issues were and what I might need to have done before next year's inspection. I definitely recommend Irwin Hyundai! read more

Bought a new Hyundai Dec. 18 from these people. Cash Sale!!! This is my 3rd vehicle purchased from Irwin. All CASH sales. I was NOT told that they needed a Certified bank check by the Sales Mgr. or the salesman, till we were doing the paperwork. My bank is not local (Bedford), so I was told they would have to hold on to the title app for 10 business days. My 20 days temp plates expired the day the paperwork arrived. Because of this Corona Crap, the town clerks are booked out till Jan 26th...appointment only. I am S00000 glad I bought this vehicle to look at!!!! These people are brain dead!!! Bye Irwin....You people made a wonderful experience turn to shit!!!! Dick read more

We bought a 2013 used dodge grand caravan on February 7th 2023. The Next morning the belt was squealing so I sent Joe a text. He said give it a few weeks because it was new. Well it never corrected itself and after a month we had to bring it in for work $1300 we had to pay for. After a week and a half we got it back and the next morning it was making another loud squealing noise. Took it to another garage and was told we need an ac pump $700 more. I reached out to Chris Irwin and they refused to help us. Update as of today not even having the van for 3 months yet we had no choice but to surrender it which means it will affect our credit as a voluntary repo for 7 years. Thank you so very much Chris Irwin. I will post every where I can about this dealership because they do not care about the customer they care about the money. Anyone reading this please do not purchase from them. I bought only because of the reviews which seemed all good and now I know why. They delete the bad reviews. I'm do sorry we bought from them. My husband is a Vietnam vet and thought the van would be good for many reasons. He is disabled and we have grandchildren but instead our credit it taking a big hit because Chris Irwin does not care about people. Please stay away from them or you could be in the same boat we are in. read more

The best car buying experience in my 25+ years of owning a car. I live on Cape Cod and the 150+ mile trip was well worth it! Chris Kelley was my salesman and was incredibly honest, forthright, and extremely accommodating. I knew the final, out-the-door price for my new truck within two short emails to the dealership. I also knew a very good ballpark price for my trade-in. When I got to the dealership, they didn't play foolish games or "adjusted" the sale price of the new Ford F-250 nor did the final price of my trade take more than two simple back-forth (no pressure) negotiation. This is how car buying should be! I couldn't be happier with the business culture at Irwin and will be sure to recommend all my friends and family. read more

Just returned home from buying 2 Hyundais in 2 weeks from Irwins- I drove 3.5 hours to get each of these cars for my daughter and son in law- one a week- they live in Maine so a little complicated. HOWEVER!! I dont ask for much- i just want questions answered as for what they have, what they offer etc etc- sounds easy? Joe Collie came through everytime while i still have other dealers telling me- just come to the lot and see what we have!!(BTW- i am knowledgeable enough to know that most dealers have one or 2 cars that might be what we wanted-- Both transactions were very smooth and the second one even better- Dennis the finance manager must know how i operate as he got me back on the road asap and i really really appreciated that!! Thanks again to all-- read more

I bought a car here back in 2014 went couple days ago to trade it in and they made it seem like it was going to happen. I test drove the vehicle. Filled all the paperwork out. Mind you this process took close to 4 hours. For them to tell me it's not going to happen. It was complete chaos in there. That same night I went to another dealership got into a brand new 2019 Kia all within an hour and a half. I def don't recommend this place! read more

I'm still amazed at how easy my car buying experience was yesterday! My product specialist Shawn made the whole process easy and stress free. It was well worth the hour drive to get there and I was so happy driving home my new car!! read more

This is a follow-up to my previous review. Today I took my Elantra in for its first oil change and a state inspection. To say that I was impressed would be an understatement. I found Bob, the service advisor, to be friendly, courteous, and knowledgeable... and he did not try to pressure me into any additional service. Best of all, my appointment was at 4:00 and Bob had me in and out in less than half an hour! read more

I called Irwin hyundai over a week ago to make an appointment for my car, Due to a recall. The man who made my appointment wasn't the most friendliness man and told me my appointment to my car would take 1/2 hour. At that time, I needed an earlier appointment. I called Somersworth immediately after. The man who I talked with was super friendly and asked me the time I wanted. I said 4pm on Wednesday. The gentleman said I am sorry that won't work, we need 1 hour and a 1/2 to conduct this test. That was very interesting that one place said 1/2 and the other said 1 1/2. Two totally different times. WHAT IS ONE TO BELIEVE? I called back on the same day, within the hour of the first initial call and talked with a female. I gave her the rundown. (She obviously knew who I was, cause she rattled off the make of my car) After I spewed off my issue, she then says to me...I will transfer your call. I said no, I will not be Transfered pass the message on. I am canceling the appointment. Well low in behold. This am I woke up to a text message and I still have this appointment. This is what is wrong with this world today. Nobody knows the proper way to communicate. Why does one have to repeat the same story over and over, it's frustrating. What happened to true customer service? If your girl is answering for Irwin Toyota or Irwin hyundai, this message should have been passed regardless. read more

I am very disappointed with the service department and they have probably turned me off from Toyota's and I will never purchase anything from an Irwin establishment. Gave me a quote for $15000 to repair a 10 year old pickup. I had it into 2 other shops for oil and an alignment respectively and neither mentioned any of the suspension or brake issues, or my transmission pan and "ATF warmer" leaking or damp. I feel this was a tactic to get me to trade in on a new truck, I had it towed to a reputable shop that will perform the work on what they find wrong. But No Irwin shop or dealer will ever get my business again. read more

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Emailed the person and made an appointment to come in to view a car. Drove 2 hours to realize they had just sold the vehicle. I brought everything I needed to buy it on the spot. Thanks a lot Hyundai read more

This is our second vehicle at Irwin Hyundai. We love the atmosphere and the attention we get when we arrive. Would like to give a Huge shout out to Bob Cote in the service department as well as the employees in the Dept. I sent my wife with the vehicle to get the work done and you guys treated her like gold!! Fast efficient and very friendly. She had such a great experience I feel comfortable sending her alone again. We usually make the trek over there together but I had to work. Thank you Bob and Irwin's for taking care of my lady and making her feel comfortable. Highly recommend Irwins from Top to bottom!!! Merry Christmas and a Happy New Year to all of you!! Sincerely, Bruce Cochrane read more

Great buying experience. Scott Cote was very straightforward and professional. Everything went seamlessly. Great referral program ($100/per referral). read more

I had been shopping for a car for a while and had absolutely horrible experiences at other dealers. Drove an hour to this place on the advice of a co-worker and I can't say enough good things. No Pressure, told them what I wanted and what I wanted to pay monthly. Easy peasy and I drove off in my new (used) Elantra. Rudy, my salesman, was awesome and Jessica in the finance dept made everything quick and easy. Hands down the best car buying experience I have ever had. They definitely have my business. read more

Put money down on a used car after looking at their website specs saying it came with full transferable warranty and sales person confirmed. After calling Kia and finding out that was not the case. Went back to dealer to have them pay for the additional warranty seeing they told me it had and they would not do it. The sales people either don't know about the cars they are selling or they were just trying to pull a fast one I'm going with pulling a fast one. They wanted me to buy the extra $2300 warranty even though it was on the website and I got confirmation from sales person. So I guess one can not trust the website or the staff. I'm so glad I called Kia to confirm otherwise I would have purchased it thinking I had the warranty and if I needed it I would have been up the creek which they didn't seem to care anyway read more

This place is the worst! The most unethical dealer I have ever used! I bought a used Hyundai and 3 weeks later the rear quarter started to rot. every time I bring it in it is never fixed it is something not covered by the $2500 extended warranty. The bodyshop is even worse,I was quoted $2400 for a rear quarter replacement or a $1200 cut out the section and replace a area above the wheel well. I freaked out due to working in auto body in the past. Due to the age of the car and the slight surface rust all I wanted was a sandblasting and a repair that would last a while. I called Chris Irwin and he returned my call and I reviewed the estimates and talked to him about my thoughts he said he would call the body shop manager. He returned my call and could do it for $400 the way i wanted to do it. What pissed me off is how many older people go there and get screwed do to not knowing things such a bodywork or mechanics. Then I bring it to the union ave dealer ship to look into a few transmission problems once again it was maintenance a tranny flush $250 I went up the street and it was over a $100 cheaper. They push price matching but why would i give them the work when the honest guy is being fair! 4 years ago we had our 2009 RAV-4 inspected they stated the water pump needed to be replaced.Well I ended up totaling the Toyota 3 weeks ago and it had 90K more miles since we were told to replaced the water pump and it still had the original water pump! BEWARE! read more

My recent purchase of a used automobile at Irwin Hyundai on Union Ave Laconia, NH was great. My salesperson made all the difference, Scott Cote is the best. With an arsenal of know how and people skills, Scott is a true sales professional. Along with Tim Snow they put together my transaction and made the entire sales process seamless. Great experience and I will certainly be returning for future auto purchases. Thank you and Kudos to Irwin Hyundai for having such professionals on hand! read more

Went in to find an affordable car and walked away with exactly what I was looking for. Our salesman, Mike D. knew exactly what we were looking for and made the transition much easier than I had expected! Definitely top-notch! read more

Purchased a 2014 Hyundai Sonata Hybrid, very happy with the car and salesman was very nice and informative.

Very pleasant and no hassle service. Got me the deal we needed without any struggle. I highly recommend.

Just had the absolute worst experience with "manager" Collin Grinnell. He told my husband and I multiple different prices on the same vehicle over a 24 hour period. He also never asked if he could help us find something else in our price range. Said rude things to us about our mechanic (of whom we are related to and he didn't know that). He acted so unprofessional towards us. We will not be coming back to Irwin Hyundai again. Next time we will be sure to only deal with the Irwin dealership on Bisson Ave which offers friendly service. read more

Had a great time being involved buying two cars one for my sister and one for me a week later Kevin mull was a great salesman to work with he was polite well versed in the autos on his lot he is the reason I went back to irwins a week later to buy a 2014 Azera . read more

Why do I drive to Laconia instead of using my local Hyundai store? Nothing against my local store, but they're nothing special. Bought 4 new cars there. When we had problems with 2 of them, they basically did the minimum, which I expected. I bought a used Hyundai from Adham Darwish at Irwin Hyundai a couple of years ago and had a problem. Again, I expected the minimum. Instead, I was completely blown away. Not only do you get a great deal, a pleasant experience, and friendly environment ,but I learned that they will go the extra mile if they can to satisfy you AFTER the sale, and that means a lot to me. When I wanted a new Hyundai, it was easy - call Adham! The car was waiting for me, the experience was painless, and I know if I have a problem, if Irwin's can't help me, nobody can! Worth the drive. read more

I was very pleased with my experience at Irwin Hyundai. My wife and myself are from New York City and we were visiting my parents in New Hampshire for the week. We were telling them about our interest in possibly buying a car when we got back home to NY and they suggested instead to take a look in NH. I did some research online and then I came across Irwin Hyundai and decided to go and possibly test drive a car. When we got there we were helped by Joe Collie. I cannot say enough good things about the service we received from him. He was very polite and answered all of our questions and when we test drove the Hyundai Sonata and liked it, he gave us a very good price for the car. We decided to buy it right there and then. We then had him take a look at our 2007 Toyota Yaris to value it for a trade in and he gave us a very fair price for that. The whole process was very smooth and hassle free. After the deal was done and we were given the keys, Joe spent another 15-20 minutes with us to make sure we understood how to use all of the cars features and everything. Being from NYC I know sometimes the car dealers around here tend to be very pushy, manipulative and always try to rip you off. It was the exact opposite at Irwin as they are the kind of business that wants to do the right thing for their customers and not just squeeze every possible dollar out of them. It good business practice for them because now I feel motivated to write a review and share my positive experience for the benefit of others who are in the market for a new car. read more