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    Ry's Towing & Hauling

    Open 8:00 am - 11:30 pm
    Updated 2 months ago

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    Response time

    30 minutes

    Response rate

    100%

    Services - Ry's Towing & Hauling

    Car towing

    Fuel delivery

    Junk vehicle removal

    4 More Services

    Jump-start service

    Truck or SUV towing

    Vehicle lockout services

    Vehicle towing

    Ry's Towing & Hauling Photos

    Ask the Community - Ry's Towing & Hauling

    Empire Towing & Roadside

    Empire Towing & Roadside

    (227 reviews)

    I'm writing this as my service from Empire has just been done (even before the stated time)…read more. I called AAA for our vehicle being left on the roadside as it gave out on me while driving it. I had to leave it parked over night and decided I would have it towed back to our residence since our mechanic is closed til Tuesday. Denton called me as he located my vehicle (not by an address but only by landmark). I was home and ready to go down to meet him but he suggested since the vehicle is being towed back to our residence, he'll just tow it and meet me at home. Perfect. He came so quickly (roughly 10 minutes), unloaded the vehicle and wished us a nice day. Of course he's a local dude and we take care of our local people so he got a bottle of cold water and a treat from our bakery (special cinnamon treat made only during the holidays- our Mauna Kea bread). He even knows our bakery!! Everything was done so effortlessly and efficiently that I hope when we need service from AAA again, that Denton will be the one to help us. Denton, mahalo for your awesome service. I hope you come to pick up our vehicle when I need it towed to our mechanic on Tuesday.

    Through the years, Kamuela, Kaena, Elijah, and the dispatch ladies at Empire Towing have been…read moreincredibly kind, helpful, and courteous. As a longtime customer with two old cars, they've come through during vehicle troubles like battery issues, towing, and gas woes which really eased my soul when I needed them most. So grateful for the entire Empire 'Ohana! Mahalo nui loa

    X5 towing and services

    X5 towing and services

    (12 reviews)

    I flew in from out of town to see family in the military. The first night caught a flat the owner…read morewas so nice he did everything he could to get the tire off and change it .we didn't have the tire lock to get the tire off he allowed us to ride in tow truck and went above and beyond. Great guy. Btw it was on my birthday it started out rough but he was so helpful he spoke to tire shop to try and get us in and out and they did just that. (They told us that it wasn't any available appointments)

    We were rear-ended in an accident where the other driver allegedly blacked out, which caused us to…read morehit the car in front of us. Our vehicle was left undriveable, it wouldn't even start, so our insurance company assigned X5 Towing and told us to call them for updates. Their estimate via the app said it could take up to 65 minutes. We had already been waiting nearly 30 minutes with no word from them, so we called. And called. And called. Eight separate times, to be exact. Each time, no one answered, it just went to voicemail. Meanwhile, their Yelp page claims they're open 24 hours. Yet in the middle of an emergency, we couldn't get through to anyone (not even a call back). Out of need, we called two other towing companies. Both answered right away, both were polite, and both gave us realistic times (one in 25 minutes, the other in 15 minutes). We went with the one who could come in 15 minutes, and they showed up just like they said. That's the difference between being there when people need you and just being "available" in name only. X5 Towing failed us when it mattered most. One star. Update to their response: Hi Kristi, Thanks for your response, but I want to be clear; my frustration wasn't just about the insurance notes or your reception issues. It was about being stranded after an accident, calling your company eight separate times, and never getting a single answer or call back. As a customer, I don't know (and shouldn't have to know) the details of how the job is dispatched or what notes the insurance did or didn't include. All I know is that we needed help, your company was assigned, and when I reached out, I received silence. That's what created such a disappointing experience. Other towing companies answered right away and were able to assist promptly, which shows it is possible to handle situations like this with better communication. Even if you couldn't get to me quickly, a simple answered call, callback, follow-up, text, voicemail, or update would have gone a long way. I understand things happen in your business, but placing the blame entirely on insurance and cell service instead of acknowledging the impact on the customer feels dismissive. A more empathetic and accountable approach would make a huge difference.

    Ry's Towing & Hauling - towing - Updated May 2026

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