Zero stars. Like EVERY ONE of the reviews on here, this pharmacy has been a nightmare since being forced to switch to them when I started working as a nurse for Advent. The pharmacy is difficult to find for our doctors, they take forever to get medications to you. They say they can override and fill at local pharmacies, which is a nightmare in itself. And not true. Not to mention, you have to make several calls to complete this process, if you're luck to have e it completed that is. This is by far the worst. My husband has not had his insulin in 2 months... we have made at least a hundred calls trying to get it resolved and no resolution MONTHS later. I miss my old insurance with the pharmacy and medication availability and cannot wait to go back. Avoid this one if you can. read more

This is the worst pharmacy I have ever dealt with. For the last few years we have had to fight for the insurance to pay for anything, once they are approved the pharmacy does nothing to help their patients. Patient care is absolutely awful, how are you a pharmacist, running a script that identifies needing a prior auth and never calls the patient. Only to find out 10 days later one is required when you're on the last pill. Unacceptable, my doctor was able to get the approval in same day and still haven't received the medication. They make you pay for an over night fee and does not over night anything. This is an absolute mess. I can not believe they work for advent health. Disgraceful! read more

Horrible, disorganized and negligent. Using this pharmacy is like being stuck in a prison. The meds never come on time, the wait hold time is very long. I get one answer from someone and another answer from someone else. When I call to see why Im am not getting my medicine on time I then have to do an emergnecy refill at a local pharmacy which requires a new scrip from a doctor. Over all I would like to be free of this horribly run pharmacy. I think Advent health can do much better than this. read more

Truly awful. Long, drawn out process to get anything filled. I have submitted refill requests online and then they realized the refilled the wrong med. It's always a guessing game as to if and when you will get your medication, and then if it will even be the one you wanted. You'd think Advent Health would want quality healthcare and prescription management for their "healthcare heroes" - but I guess they'd rather save money and cut corners instead. read more

Terrible. It takes a full day just to get them on the phone. If you leave a voicemail for call back it takes them up to two days. They don't tell you if your prescription is out of refills and will just not refill it so you don't realize it's not on the way after requesting it, they always suggest using the website which doesn't work, and it takes 2 full weeks to even process a med that they then have to ship to you. It's such a hassle trying to get meds and this is the third time I've had to pay out of pocket for meds not through insurance because of their incompetence. Cannot wait to switch insurance so I don't have to deal with them. read more

As ALWAYS! Excellent service. Thank you Christina for spearheading resolution of the prescription issue with the insurance co.

0 stars if I could. As a nurse, this is by far the worst pharmacy I have ever had to deal with. No one ever knows what's going on and every time I speak with a rep I get contradicting information. This almost always results in our patients suffering and delaying patient care. If I didn't know any better I would sincerely believe they want to make their patients' lives (and my life) as difficult as possible. Avoid using this pharmacy at all costs (ESPECIALLY for specialty meds!!!!) read more

Something has changed for the worse with RxPlus. You can no longer reach someone on the phone and have to leave a voicemail message which you better answer when they call you back in a day or you will have to start the process over again. They are unable to process prescriptions in a timely manner, but you are forced to use their service thereby missing dosages. As an AH employee, I'm stuck with this subpar healthcare unfortunately. By the looks of recent reviews, I'm not alone in my disappointment in the change in quality. read more

I would give it a 0 if I could! This pharmacy is a shame! Denies every good brand of medication and get you a mediocre one that is in the same type or generic. It's a shame that Adevent Health employees has to get them for their prescription meds refill! Did I mention they are the slowest to process too! The list goes on! As I have said I would have given it a zero, nada, zilch if I could but the star rating has to be filled out! read more

Horrible at filling prescriptions on time, even when you submit requests at least 14 days before running out. I wish I was allowed to use a different pharmacy. read more

There is no rating low enough for this poor excuse of a pharmacy take weeks to get anything refilled. Takes days to have a phone call returned. Will only give me a one month supply of one of my meds so it is always playing the game of I hope, I hope when I order it that maybe I will get my meds on time. If I had other choices I certainly would use them. If you have a choice go elsewhere. read more

I am locked into this pharmacy, because of my employer, and they are absolutely terrible! I've had nothing but issues on EVERY SINGLE PRESCRIPTION that I've processed through RxPlus. I am so over calling this company WEEKLY trying to determine prescription status and delivery eta's of medications that had been ordered weeks prior and then "gone missing". If RxPlus can't handle a large corporation and their multitude of employees, they should signify so or end contract with the aforementioned corporation(s). Do yourself a favor and get your meds from Walgreens or CVS to save yourself from these incredibly frustrating transactions. read more

I have been trying to get a prescription filled since May 6th. They keep giving me the run around with different phone numbers to fax paperwork to and different stories of what the actual process is to file an appeal every time i call. My medication is expensive but there is a generic, they just don't carry it. They outright denied my script and now are making it nearly impossible to appeal. You can't call the appeal department because they will only The average person would have given up fighting by now. This is shameful to deny people badly needed medication. Update: I called on 6/17 to check the status and i was told "it was approved on 6/12, let me get that filled for you." What? It was approved 5 days ago and you didn't fill it even though you have my credit card on file? I've been calling 3x a week begging for this medication that i ran out of a month ago and it gets approved but you don't fill it until i call? Absurd. Oh and my approval is only good for a year so i have to do this all over again in June 2021. Can't wait. read more

This pharmacy is too slow. Takes 10 days just to process an Rx. I paid for overnight shipping and they said that they ship it overnight but does not speed up the 10 days it takes to process. Complete waste. read more

I'd give zero stars if it was possible. They take forever to fill your meds and NOT helpful at all. I hate that I'm forced to use them.

Horrible mail order situation for pharmaceuticals. A person shouldn't have to wait 10 to 14 days for their life-saving drugs. Avoid them if you can. read more

THE WORST. We are stuck with using this ridiculous mail order pharmacy as employees of an Adventist facility. They are awful. If I had a choice I would never use them again. The DOCTORS hate them, the EMPLOYEES hate them. but they force us to patronize them as part of our health coverage. Seems like that should be illegal. read more

They mailed my prescription to the wrong address. When I called them about this, they didn't do anything to fix it and wanted me to pay again to have the prescription sent. This is unacceptable. read more

If you are patient this place is awesome. Employees are helpful and quick to asses any situation.

ONe of the biggest scams Advent Helth has going for forcing you to use their pharmacy via their insurance. Example, I am on a maintence drug. Had the script sent to walgreens. Walgreens filled 30 days for 5 bucks with a coupon. RX Plus / insurance company says that I cant have it filled at walgreens anymore, that it has to be transfered to them (RX Plus) because it is a maintence drug. So transfer the script to them, get a call 8 days later that they need authorization to fill the script from me as the cost is going to be 136.87. I think to myself really??? with the med coupon that was supplied? Yes sir, but walgreens charged me 5 bucks.. what gives?? Sir that is our price with your coupon...Well being only able to use them for 90 day supply I have to go with them or have it transfered back to walgreens and have to go in ever 15 days to get a 15 day supply. What a friggin joke this place is, or I should say the process.. OOOO and on top of that, I will not received the meds via mail order for 10 to 14 days cause they do not have a store front, you cant pick it up from them in sanford even though they list an address... This place is a racket that Advent Health is in charge of... Be very aware of what your getting yourself into... If you able to shop around and have it refilled elsewhere I strongly suggest that route. If you cant, well then we are stuck together in this mess of healthcare that Advent Health has created.. read more

This Pharmacy is very slow, and I mean slow, My script was called in by my Dr. as of Last Friday, and now it is Wednesday and still has not even been processed. And they tell you they have 10-14 buisness days to process requests. And when I told them I was out of script, then they said I could call my Dr and get a nearby pharmacy to fulfil temporary meds, but then have to not only pay them, but also the temporary pharmacy. So that now means, another day without meds...so it's now been too many days since med is out. I tried to stop using them before and my job requires I use them or I cannot fill more than a few days worth of meds at local pharmacy at same cost less pills. What a racket!!!! They have going on here. And worst case scenario, I pay my insurance to use them, and still pay out of pocket for this aggravation! Not acceptable, I would not recommend Rx Plus Pharmacy read more

They charged me for the prescriptions and it's been a week and still have not received the medications. When I called to ask they said they can't give me a date for when it will be shipped or received. I talked to the pharmacy manager and she said that's correct she is unable to tell me when to expect my medications. So they can charge you right away but are so incompetent they can't tell you when to expect what you already paid for. Meanwhile I can't fill the prescription anywhere else because it appears as if I had already filled the meds with them. read more

Absolutely horrible. I called to ask a question, was put on hold and then when the pharmacy tech picked up we were immediately disconnected. She did not call me back. This happened twice in a row. I had to hold at least 20 minutes for each of these calls. This is the worst prescription service I have ever encountered. read more

The staff can be very kind however working for the hospital my condition is very serious like many I'm sure. Besides the long holds when trying to get information for your physician, getting told your medicine is arriving soon and begging to pay overnight shipping, only to find out it was under review and will take another week. My doctor needless to say not happy and I'm sad knowing I will probably have a seizure before I get it. Not the best experience or process. Sorry. read more

Zero stars. Will not put meds on auto refill even though it is a daily medication. No communication slow as can be. I have repeatedly asked for email when my prescriptions are filled and I get nothing despite them confirming my email every time I call. I am forced to use them by my insurance. read more

...and that didn't last long. RxPlus back to their slow and way behind service. And yes, we are submitting our refills way ahead as per their instructions. We follow their instructions to the letter. Only reason I have to continue with them is my benefits won't cover any other place and I don't exactly have the $$$ to pay full price elsewhere. After submitting a refill, my wife literally has to call them every other day to make sure they are processing it... and even then they STILL do not send it out on time and can't explain why. The reps on the phone are very nice though, and you can tell they are equally as frustrated. By far still the worst mail order drug service ever. Even more ridiculous is FH has 4 retail pharmacy locations but we can't use those either because our benefits only cover RxPlus. So let's think about that for a minute: Its ALL AHS owned. Retail Pharmacy or RxPlus. If employees were ever given an actual option and choice, I'm sure RxPlus would lose business in droves. read more

So I have been waiting on a prescription to come in that had to be transferred so when it took a little longer I didn't think too much of it. However, I called to find out it had supposedly already been delivered with another medication. The problem is this medication came in 12 boxes inside another box and there is no possible way a bottle of pills would have fit. I am told they weigh the packages which I am sure they do, but I am not sure how they weighed a bottle of pills in with this box of boxes. Anyway, I was told I could use a once in a lifetime service to have it filled again and remained. However, given the experiences I have had with them in the past I am fearful I may need this service more than once in a lifetime. The medication is for respiratory issues. I have issues with my anticoagulants not being sent out as well in the past so getting my medication in a timely manner had become a source of anxiety. The other part of it all is the nonchalant we don't really care attitude you get when trying to explain what is going on and it only makes things more stressful along with basically being called a liar. read more

Rx Plus Pharmacy - There are 12 boxes here filled to the top. How would a bottle of pills fit? - Pharmacy Near Me - Sanford, Florida

It is very important to receive your medications in a timely manner. I have had some success with rx plus. Oftentimes, though, they just can't seem to get it right. Then I am left feeling frustrated and, well, sick from running out of my daily meds. I'm not sure what is involved in the "processing" part of the transaction. But it takes a week or more sometimes for them to even begin processing. Also, I have had to have my prescriptions faxed multiple times before they receive it. This slows the process greatly. Sometimes if I don't check in with them, they just never bother filling my prescription. read more

Customer Service...is that word in their vocabulary????? Awful prescripción filling service. Made me wait for more than a month for my diabetes supplies. I kept calling about it and every time I received the same answer: "I don't know what is going on but I will speak to my manager so the issue can be solved". Time passed by...at last, a manager called me: "Mr. Rodriguez, I am very sorry for the delay but we had problems finding your prescription"????????? "The problem has been solved and we will ship your order overnight" It happened!!! I received the glucose meter, the lancets, BUT NO TEST STRIPS!!!! It's been a month and a half and as today, I am still waiting!!! I had to go to a local pharmacy to buy test strips so I can manage the diabetes. About other refills, they are extremely slow!!!! read more

If you need you meds in a timely manner better look elsewhere. I have been forced by our insurance to deal with these people for years. The kindest thing I can say is bureaucratic. It is hard to get prescriptions to them unless you own a fax machine. Once there expect to wait 2 weeks for it to be mailed then 3 days to 2 weeks in the mail for local delivery. It works out. If you need a 30 day prescription then expect to wait 30 days To be fair if you ask them to call for script renewal they do take care of it for you but expect that to add another week to your orders By far the most annoying thing is the lack of communication from them. If there is some issue or question about you order you will know when it hasn't shown up. Then you can call and find out the issue that you are expected to fix and start waiting all over again. Their motto seems to be, "When on doubt forget about it until someone calls" I have always managed to pry my meds out of them eventually but it seems to be some issue every month. Given a choice, I would shop elsewhere read more

If you regularly like going without medication - this is the pharmacy for you! This is the most incompetent company I have dealt with in 50 years! Their "suppliers" are regularly changed (they shop for the cheapest they can get) and often times what they send doesn't even contain prescribed medication. They advise to order 2 weeks in advance which apparently isn't enough lead time for them to get their act together so customers more often than not are left either going without their medication or having to purchase out of pocket! You call and ask questions and everyone you speak to has a conflicting answer - nobody there appears to know what company policy or protocol is! If I could give negative review stars, I would because this "company" (I use that term lightly) is playing with people's lives and they could care less. They are an embarrassment to the entire pharmacy industry! Why they have a web site is also puzzling - it's either not accessible or nothing is updated - it's really a joke! read more

I need my heart medications delivered in timely manner. The last time I had them filled, it took 32 days for them to be delivered. By that time I had moved (I did the change of address thing) and the meds were returned. I then had to get in touch with my MD and have them give me a one month subscription to last until RX Plus shipped my meds to my new address. I just received a notice from FedEx saying that my meds have been shipped to my OLD address. The Post Office does not forward meds. I did note that when you receive notices from FedEx, you can track the dates your meds are moved from point to point. Seems that the Post Office is very slow. But RX Plus should mail to the new address!!!! If I could give less than one star, I would. read more