The pharmacists at Bay Pharmacy went above and beyond when refilling my prescription. (I needed a…read morecertain brand name) They are knowledgeable and helpful, going above and beyond. I cannot recommend them enough.

I've only just started using this pharmacy for an unusual type of med. My first dealings were…read moreexcellent and even though they could not fill the exact med, they disc an option and followed up with my Dr for a new script, this was done by Gordon. Yest I returned as I was having some issues with the delivery of the med. I met with Gordon again, and he was kinder than the first time, explained the problem and took care of it while sitting and chatting with me. If I could I'd transfer all my scripts from CVS to Bay I would because I know I'll get great results when needed. Thanks Gordon and Bay Pharmacy! Kathy Dobert

I had placed orders for over 2 years with this Pharmacy. The last order they sent me was delivered…read morelate by UPS and because it was a refridgerated product, the ice packs it was packed in had all melted and the product was spoiled. I reported it to them, and they said I would have to report it to UPS. Unfortunately,UPS refered me to the shipper to make the claim. As far as I know they have not made that claim. I sent them the pop up from UPS that told me to refer to the shipper. The reason being is that it wasn't a damaged package,and I didn't realize until a couple of tries with the product, that the delivery,and temperture issue, was the problem. I had originally asked for a reship or refund, and they told me no. They stand by the product, and that maybe a worsening medical condition, was the issue. I have since ordered the product from another pharmacy, and the product works as it should. Also the new pharmacy was able to send it to me next day,m and they are in Jacksonville,Fl which is further from where I live that Eustis,Fl is.

The pharmacist here is super rude and talks down to clients. The location is also in a bad area…read more I'm not the type to do reviews but I recommend anyone take their business elsewhere.

I would give Benzer Pharmacy 10 stars if I could!!…read more Before I tried Benzer Pharmacy I filled my prescriptions at Walmart because I assumed Walmart always offered the lowest prices; I was so wrong. While Walmart is indeed cheaper than Publix, filling my medication with Benzer is literally 1/3 the price of Walmart... and FAST! No more waiting 2-5 hours before the prescription is filled. Benzer has never taken more than 15 minutes to have it filled from the time I call it in, to the time it's ready for pick up. I'm not even exaggerating. Price(s) for same exact medication/prescription I've been filling monthly for two years now: Publix: over $50 (Full disclosure, I haven't filled my prescription at Publix in over 18 months. That was the cost at that time.) Walmart: $32.73 Benzer: $11.24 (for the exact same medication) My only regret is that it took me 2 years to try Benzer. And, get this: I only did so because I was willing to pay more if it meant I didn't have to wait 2-5 hours for Walmart to fill the prescription; it was always 2 trips; drop off, and back again to pick it up. Benzer Pharmacy, thank you for not price-gouging your medications!! I'll recommend you every chance I get.

from day 1, this pharmacy has been right on. i used to goto walmart and there was a particular med…read morei ran out of had the new script and i am dependant on this for severe pain. they told me after going there atleast 2 years that that partcular med, they were out of i said "ok, when you going to have it in??" he said not till next thursday, they knew they should have had it....... i was a longtime patient of theirs. anyways, i began calling aroud, a lot of them wouldn't fill it being what it is, i called benzer no questions asked. from day one they were there to help me, and that they did!! also they are fast!!! your not waiting 1/2 hr-45 mins!!!maybe 10-15 mins you have your scripts filled!!!! best pharmacy in lake or marion county!!! love you guys cj, dr. peter, and i forget her name so embarassing..... sorry... dalton (if he is still there) ----- a patient of benzer pharmacy, and thank god i found this little diamond in the rough!!!

Beast pharmacy I've ever had. They have taken such good care of me, even if I have missed an…read moreorder, it's in my bag. Always a big smile from everyone. always a question answered or advice given.

Great small non corporate owned pharmacy. I need a medication that no other pharmacy had in stock…read moreand they were able to order it for me and get it overnight. The only problem is that they are very expensive. The medication cost $120 but if I was able to get it at a CVS or Walgreens it would have been $54. I probably will not use this pharmacy again solely based on their prices. Otherwise the staff were very friendly and helpful. I would give them more then 3 stars but the price is a huge turnoff.

The online process of ordering Subs is the worst! We ordered 5 subs online and the order said it…read morewill be ready in 45 minutes. It's been over an hour and only 1 sub has been completed at the time of this review. I was in the deli watching people place sub orders and literally the lady made about 7 subs in 10 minutes. She was fast! So my question is why does Publix offer ordering on line when you can just walk in and place your order in the store and receive it faster? It defeats the purpose of online ordering! Come on Publix. You can do better! This is the 2 nd time in a week this has happened.

Bought the largest fresh hen with innards I could find. Baked at 375° for 2hrs., the skin was like…read moreleather, the meat was tough, ruined a meal for everyone. The bird should have cooked up fine, the only answer was the bird was old. It was a big, plump hen, looked great, the only answer was an unscrupulous farm that sold the bird. Caution!

We had used CVS Pharmacy in general for many years, and this particular branch for several of those…read moreyears after we moved to this area. Our health insurance company has contracted with Walgreens and we are forced to use them now, so I am leaving this review as a farewell present for CVS. The CVS rewards program is pretty good, more rewarding than the current one we have at Walgreens. We also like that CVS stopped selling cigarettes, a bold move, here in the heavy smoking south, at least. I always tried to arrange to make right turns in and out of the parking lot at the busiest times of day at this branch, because it got so busy at rush hour, plus there always seemed to be just one cashier, even though there was a second register there. If a second person was helping, they only waited on the drive through customers, which I suppose is a good thing to help reduce the idling air pollution out there. They could have been open a little bit later, but I guess their hours were standard pharmacy hours.

If i could give this pharmacy zero stars, that would still be generous. My husband was involved in…read morea terrible accident back in February. Shattered and compressed his T12 vertebrae. He's lost complete height in it. In unimaginable pain. He was finally able to get into see pain management this week. The doctor ordered a prescription for him and the pharmacist deleted it. When my husband called to inquire about it he was incredibly rude. Said he needed to speak with the doctor regarding a reason. Why? Even if that's the case, there is absolutely no reason to be rude to your customers who, if they are being prescribed pain medication are already struggling in life. If you hate your job this much, QUIT! I would greatly appreciate someone making contact with us so we can discuss this further. I am heartbroken that my husband has to endure this condition for the rest of his life and I am absolutely appalled at how he has been treated through this whole process. Edit.....I have done as requested and called "customer care" with my complaint. I felt, unheard. Definitely didn't hear any typing of notes. Said she would "pass" it along. And "I may or may not hear back further". What is the whole point of taking time out of our days to make a complaint when clearly no one cares? I would be ashamed to represent this company. Maybe that's the problem...But this pharmacist has years of complaints. And still you allow him to demean your customers. I have never said this before about anyone, but this man should have been fired a long time ago.

Tried to get needed prescription with two refills. Called again three days later, on hold for 24…read moreminutes, answered finally, gave DOB and name He immediately said there is nothing I can do for you and went to hang up. I yelled wait, I need this and told him what it was. He replied we were probably out, try again tomorrow. I'm going to try CVS across the street. I've had enough of that attitude.

Unfortunately, after 13 years with Walgreens, I feel that it is best to transfer my families…read moreprescriptions to a different community pharmacy. Sadly, I am willing to give up a convenient drive-thru option as well as pay out of pocket JUST to be valued and respected. Treating others with kindness should not be difficult. Customers want to be seen, heard and understood. I realize the call volume is high but it is extremely difficult to contact this pharmacy for assistance so I choose to physically drive the half hour to the location rather than wait on hold. When it was FINALLY my turn to do business, I was rushed and dismissed. The LAST straw is hearing numerous excuses for poor customer service. The pharmacy manager offered a remorseless apology that seemed like a rehearsed strategic statement but the genuine damage had already done with every negative encounter leading up to this. Regrettably, there are certain employees that are unnecessarily argumentative and confrontational creating an unfavorable experience. I urge corporate to review this locations calls, video footage and online reviews to see first-hand exactly why you are losing long-term customers. My case number is #26020171.

Outstanding service from this pharmacy! Pharmacist even called to follow up! Will definitely…read morereturn when in the area!

I'm giving this pharmacy 5 Stars due to their friendliness, accuracy, and quick service. They…read moreusually remember not only your face, but your name. ALL the Leesburg, Fl area Walgrn's pharmacist/ (most of) techs need to visit this store and take notes how to treat their customers and improve their countless errors. I've driven an hour, out of my way, to use this store, to avoid hassles/frustration. I only wish the store had later hours. Most of the store personnel are friendly as well.

The experience I have had mostly eveytime I've phoned and picked up my prescription has been very…read moregood! What I see is smart hard working professional pharmacist working as a team to manage the multitude-population, prescription, and staff. Yes it is their professional training is what we the population should expect a service.....And yet anything -beyond meaning behavior of this populous-is mercy and belongs to a different type of service that medicine cannot sustain the endurance needed-. That being counseling. Think about the amount of energy that is put into lashing out on the staff and shift it to problem solving. Instead of looking around, yes you populous ,looking around for someone behind you to gripe to or justify your anger with -think of thinking better Instead of bitter. problem solvers shift -pivot-look, move, their focus in a different direction and try to see beyond or forward to the greater good. Look at the endurance it takes on a daily Walmart pharmacy shift. Keep going you are rock stars!!! I challenge You -population-society- to be problem Solvers!

First of all getting through on the phone is nearly impossible. Waiting a half hour or more is…read more"normal". You would think that if they tell you a drug has to be ordered (I actually had to go to the store to find that out after I heard nothing about my script) and will be in the next day but yet does not show up they would give the customer a call to let them know that the prescription has been delayed another day. Rotten customer service...