I am a novice regarding trailering a boat. Anthony was very knowledgeable and gave me great…read moreadvice on what I needed to purchase. They attached my trailer hitch on time and made sure I had everything. All done in a friendly, no stress atmosphere. The prices are reasonable, not cheap, but you get what you pay for. I will definitely recommend this over U-Haul.

My motorhome was there for service since November 26, 2024 and was completed January 17, when I…read moreneeded to take it directly to the dealership to replace the catalytic converter which was stolen while in the care of Restless Wheels. They winterized it and then never looked at it again until January 3, 2025 when they discovered the catalytic converter was gone. I had to claim the theft on my insurance, pay my deductible. No apology, when asked to deduct a portion of my bill to help set off the $ 1,000 deductible, it was a NO. No apology, no offer or reparation, nothing. They should be responsible while is was in their care in a "secured" facility.

ad says they do auto repair, but the rude man on the phone informed me they don't. i was surprised…read moreof such a rude person doing mechanic work.

great service! Our dogs were locked in the car, and he…read moreliterally interrupted a tow to come to our aid. Thanks so very much!

The trailer hitch on my Subaru Forester was done with great professionalism. After my new trailer…read morehitch was installed, the installers showed me how to properly take off and put Back on the hidden hitch on my vehicle and to lock it in place. Great Customer Service at this facility. I highly recommend American Truck and Trailer to anyone needing a trailer hitch installed. .

We have taken our trailer here multiple times for inspection and repair. They are always friendly…read moreand helpful. We usually have questions about the trailer and they are very patient in explaining our options. We've taken our truck there a couple times as well and again they were super helpful.

Finding a good auto shop can be frustrating, exasperating, and hands down difficult. I recently…read moremoved to the area and this place is nearby and had good reviews so I figured I would give them a shot. They have been wonderful!! First, I called and scheduled an oil change and emissions on one of our cars. It was scheduled for two days later. Dropped it off, waited about 30-40 min and then done! Best of all they did not try to make me do a bunch of unnecessary things. Paid and I was out. $99 for an all synthetic oil change was very reasonable. Second, I had two flat tires. I had my insurance roadside tow my car down the street here. They called to let me know one could just be repaired but the other one should be replaced. We replaced both tires and got an oil change. Everything was done by the next morning. Prices were reasonable and service impeccable. They picked me up to get the car. Timmy always provides above and beyond customer service and really makes you feel like a valued customer. I have been to so many auto shops in Loudoun County and none were as honest and convenient! I'm so glad we found a reliable place nearby with such excellent service!

I've been here numerous times now, probably 3-5 times total. Including right this moment . Even…read morethough they're a few mins past closing time, they gladly took me . Most people have an attitude and are rude when you come in a business while closing . Not these guys. 11 out of 10 stars. Always find and fix the issue fast and with great care . Zero complaints . Friendly smiling staff as well! Definitely recommend .

When I bought an old used 2011 Tundra, I asked them for basic maintenance and alignment. I also…read moreasked them what they think of the truck and what they recommend. Very honest, kept it simple, and didn't try to upsell. Bought another used Tundra that had some issues. Brought it to them and they figured out all my issues like new alternator, wheel bearing with all the fixings, and fixed the air vents not changing with the controls. They also gave me things to look out for when I asked what they think of the truck or if it's junk. They gave me price quotes for things I want to do in the future when I asked too. They may be a little pricey but they like using OEM parts for things that affect the engine or performance plus they warranty their work and are honest about it all. I like the invoice they send with pictures of things that concern them with their recommendations. And to the mechanic that worked on my truck. Sorry I didn't realize it was soo muddy underneath. You are awesome!

I took my vehicle to Gainesville Garage for a radiator and thermostat replacement, as well as an…read moreoil change. The day after picking it up, I found a puddle of oil in my driveway and active drips on every single oil pan bolt. I took it to a different garage, which performed a thorough degreasing and engine oil UV dye test. They found absolutely NO oil leaks (this is important later)--proving Gainesville Garage had simply spilled oil everywhere during the service. During that same visit, the second shop topped off my coolant, noting it might just be a lingering air pocket ("burp") from the radiator and thermostat job, but told me to keep an eye on it. Over the next two weeks, I had to refill my coolant reservoir 3 more times. After discussing with the second shop, they suggested I take it back to see if Gainesville garage would honor their work since this was likely still under warranty. They recommended I request a pressure test and/or a block test. I made an appointment to bring the vehicle back to Gainesville Garage on a Friday morning, specifically requesting a simple, non-invasive cooling system pressure test or block test. At drop-off, the manager, Ed, immediately became defensive and stated in an accusatory way that I had taken my vehicle somewhere else since my last visit. Despite his hostile attitude, I left it there when promised they would get it taken care of. By late Friday afternoon, I had heard nothing. I called to check in, and they claimed they had to "drive it for a while" to recreate the issue. When I asked why the requested pressure test hadn't been done, they claimed they were "planning to do that next" but would now need to hold my vehicle over the entire weekend. I left my vehicle all weekend, and Monday came. They were completely radio silent until nearly the close of business Monday evening. When they finally called, it wasn't with pressure test results, it was to tell me they had taken the intake manifold apart and that I was leaking both oil and coolant into the engine valley (remember the other shop did a UV dye test and found no leaks). Along with this was a $3,000 repair pitch stating I needed a brand-new oil cooler assembly, valve cover gaskets, a PCV valve, and spark plugs. I immediately stopped him. I stated that I never authorized my engine's intake manifold to be torn apart. I reiterated that this was explicitly supposed to be a standard pressure test or block test so I could get an estimate if it wasn't related to the previous work, and that they had now held my vehicle for four days with nearly zero communication and no loaner vehicle. I told him flat out that I did not have $3,000 and instructed him to put my vehicle back together. When I asked what they thought I owed for this unauthorized work, they replied: "Nothing." On Monday morning I was notified my vehicle had been put back together and was ready for pickup. I knew they slapped it back together since I refused the repairs so I called and Ed answered. I asked him if the truck was good to go and he said yes. I asked if they had reused the old gaskets or put on new ones and he tried to say they hadn't taken the manifold off. I said "Oh, really?" (I had the estimate with pictures of it off. those are attached to this review for you to see too.) Ed played coy and said he would go check. When he came back he said "No sir, we didn't" I asked him to clarify as his answer was unclear as to whether they had used new or old gaskets. Ed said they did not use new parts because I refused all work. I told him I had not authorized any of the work they chose to do. He said "Come on man, we were trying to help you out!". I said by forcing me into work I can't afford to do right now. I then said "You and I both know you aren't supposed to use the old gaskets". The moment I called Ed out on this, he completely snapped. Ed started yelling at me over the phone, told me he was "done with me," (No Ed, you aren't) and screamed at me to come get my truck. They blatantly violated the Virginia Automobile Repair Facilities Act [59.1-207.3]. Reusing those gaskets isn't just severe mechanical negligence that would almost certainly introduce vacuum leaks if I had driven it. It is actively sabotaging the vehicle because I refused the unauthorized work. I refused to drive it and instead had flatbed tow it directly to a trusted shop to have the issue addressed. Which it was, for substantially less money. Gainesville Garage stalls you, holds your vehicle hostage, performs unauthorized work, breaks the law and uses predatory practices to scare people into authorizing repairs. Ed is by far the most unprofessional mechanic/shop manager I have ever had the displeasure of dealing with and when they have your vehicle held hostage, there isn't much you can do. But now, I have my vehicle back...and there is quite a lot I can do.

After I attempted and failed to replace the halogen headlight bulbs with LEDs on my 2020 Hyundai…read moreElantra with tight spaces (and I couldn't even get the dust covers unscrewed ), I enlisted the professional assistance of Chris. He arrived promptly as scheduled and had these bulbs replaced in less than an hour. Chris is extremely knowledgeable and even kindly shared some tips. He is refreshingly honest offering fair pricing. He is a gem, I'd recommend him to anyone and everyone.

From the owner: Get Unmatched Service For All Your Commercial Truck And Trailer, Roadside, Mobile Or Reefer Repair…read moreNeeds. With Our Mechanics With Years Of Dealership Experience. 24/7

This is the best hitch installer in No VA. The tech who installs hitches has years of experience…read moreand did it perfectly. Melva the manager runs a great shop and brought me water, and a power cord for my computer. This is the best UHaul shop I have been to, and have been to many. Update: I went back to get a 2nd hitch installed on my other vehicle. Once again, fast and great work. The manager brought me coffee. I cant say enough good things about this hitch installation center.

This review is specific to the hitch installation. I scheduled a hitch install on the web. When I…read moretook it in, the guys called 3 hours later and said the HITCH was BENT so they couldn't install the hitch. I picked up my car and made a follow up visit. Luckily I called before taking my car in the second time because they didn't even have the part. I quickly got my refund and will not dare go back. I mean one mistake is fine but a second issue is a deal breaker, especially when the hitch install is supposed to be a main service. Also there were no follow-up communications or anything. You just have to go and pray they have something.

Very nice people. Inspected our camper quickly. We will be back with our horse trailer and plan to…read moreuse Jimmy's for any repairs in the future.

This is the second time I had my dump-bed trailer in the shop for work at Jimmy's over the last…read moreyear. Both times the work was top-notch, done quickly and priced fairly. I would recommend this shop and will continue to take my trailer to them.

***** Just a quick update as promised***** I am sticking…read morewith the 4 stars. Brian answered all our questions. The service went well. Just little things like not removing the sales stickers (still gotta scrap that off - it is on there but good) are why this is not a 5 star. Very happy with the service to this point. ************************************** So far so good, We bought a new Thor Scope and the process went pretty well - I will explain the pretty well later ;) First off our sales person Brian Hersey was great. We had great online communication and the great communication continued when we were at the location. No pressure in the sales and he gave us a lot of good info. We took care of most of the paperwork online. Still spent a few hours at pickup :( Right now I think they did very well - which could go up or down. It seems we got the wrong keys. The remotes work but a day later when I tried the actual key it wasn't even close to working, so I think we have some mixed keys floating around. I know I should have checked at the dealer, but I haven't used an actual key in a vehicle for a bit. I am in the process of scheduling the protective coat process, so we will see how that goes. And I need to return a few things since the adapter and surge strip don't fit our Scope. Got a bit of bad advice in the store I guess. No biggy. We will see how this goes and I will update the review.

My wife and I were in the showroom for approximately 45 minutes and not one sales associate even so…read moremuch as said hello. Towards the end, we were standing on the floor chatting with another couple right in front of two associates who were yucking it up in an office but didn't have the time to address us. They must not work on commissions. I'll take my business elsewhere. (So will the couple we were chatting with)