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RV Country

1.6 (40 reviews)
Closed 8:30 am - 6:00 pm

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6 years ago

Doesn't believe in Integrity or following up with their clients! Terrible experience purchasing and servicing! Never again!

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Randy E.

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3 years ago

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8 years ago

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Randy E.

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4 years ago

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8 years ago

This has horrible customer service and the manager is bad, he doesn't come through with his word and isn't loyal to his customers.

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Randy E.

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Ask the Community - RV Country

Review Highlights - RV Country

I talked to Rich on the phone and he encouraged us to stop by if we got there before the end of the day.

Mentioned in 2 reviews

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Marathon Coach - Front to back view of the bedroom inside 2025 Marathon Coach #1402.

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I have been dealing with Marathon Coach for over the past 5 years. To this day I am blown away by…read moretheir superb customer service and superior work. There is nothing that they cannot fix, customize, repair or paint. Their quality and workmanship is truly second to known. It is very apparent that Marathon Coach is a company with great passion and integrity for what they do, which is offer superior unmatched quality work, customer service and customer satisfaction. If you can dream it Marathon can build it and maintain it. From your first visit to Marathon Coach you will experience true world class customer service. You may come in as a customer but you will leave as a part of the Marathon Family. There are so many quality employees at Marathon Coach but if you truly want THE BEST of the BEST, for a true Marathon experience see Chris Welch the Service Director. Sept 2016: I have been a loyal Marathon Coach service department customer for 6 years now. I have been blessed to have had two prior Marathon Coach's that I have purchased via private party. We recently decided to buy a new / preowned bus from Marathon Coach sales department. The overall sales experience was a great one. There where a few things we wanted changed, a few upgrades and a few things that need fixed and repaired. Marathon Coach literally made our new /preowned bus look flawless and in brand new condition when we took delivery. They also made sure that it was in perfect mechanical condition and fully serviced as well. Since taking delivery we did experience a few small issues that Marathon immediately took care of under warranty. I would never buy a bus from anyone else other than Marathon Coach. You can definitely buy with confidence knowing Marathon Coach stands behind their bus's. They will make sure you have a true Marathon Experience. Feb 2017: Another great service experience at Marathon Coach. They continue to keep raising the bar higher than even I can believe. Whether you have a Prevost or a Class A motorhome know one does it better than Marathon Coach. Nov 2017: I have always been able to share my incredible service experiences with Marathon Coach over the years. Today I am able to share my recent experience with the Sales Department. I would like to thank Rick Mount and Steve Irvin for a incredible deal and exceptional customer service that has exceeded my highest expectations. Whether you are shopping for a new or preowned bus Rick Mount can make your dream become a reality. Feb 2018: What can I say but another great service experience at Marathon Coach. A special thanks to Chris Welch and his entire service staff for a top notch service experience. Have a Blessed Day

We purchased our first Marathon Coach (an H3-40) in 2000. We used that coach 14 years and we took…read moreit "in harms way". When we sold that coach, it was better than when we originally purchased it. The Marathon Service department made maintaining our coach easy. The coach was kept working extremely well. And they were timely. We got service when we needed service. On the road with a problem? They will overnight the parts you need. Or help find a service shop near you. The person buying our 20 year old coach got a bargain. It worked perfectly when we sold it. And it still looked like new (They do paint touch ups also.) We sold it because the new coach they offered had compelling new features. Marathon Coach fully deserves their 5 star service rating.

The RV Corral

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(55 reviews)

Disappointing Experience Due to Misrepresentation and Terrible Customer Service…read more After conducting an extensive search across the western United States for our Cougar travel trailer, we selected RV Corral in Eugene, Oregon based on their competitive pricing and assurances regarding specific equipment specifications. Throughout our pre-purchase communications, I made multiple inquiries via phone and email to verify the trailer's features, particularly requesting confirmation of the air conditioning unit's model number. The sales team repeatedly verified these specifications, including a final confirmation before our 14-hour drive to complete the purchase. Upon arrival and inspection, we discovered that the air conditioning unit installed was not the upgraded model we had specifically verified and factored into our purchase decision. Despite having documented email correspondence confirming the correct specifications, we were presented with a different AC unit than what was promised. Initially, the sales representative acknowledged the error and offered an $800 credit toward resolution. However, after researching the actual cost of upgrading to the promised unit ($2,200-$2,500), we returned to request appropriate compensation that would cover the discrepancy. At this point, the manager's response was unprofessional and concerning. Not only did he refuse our reasonable request for compensation equal to the upgrade cost, but he also rescinded the initial $800 offer, claiming the salesperson lacked authorization. The manager's ultimatum was particularly troubling: accept the trailer with the incorrect equipment at full price or forfeit our deposit entirely. Given our significant travel distance and planned family trip, this approach appeared to leverage our circumstances unfavorably--he knew he had us and he could take advantage of us. When I attempted to negotiate a compromise covering material costs only, the manager became increasingly hostile. While we ultimately completed the purchase due to timing constraints (we had a family trip scheduled for the following week), this experience reflects poorly on RV Corral's business practices. The failure to deliver promised specifications, coupled with management's unwillingness to appropriately address their documented error, shows their unethical and unprofessional ways. I would recommend avoiding the RV Corral at all costs--no matter how 'good' the deal. Remember, if it sounds too good to be true--it probably is. RV Corral and specifically their sales manager, are terrible.

I brought my camper in for service. Needed brackets on my happy jacks and was charged 3 times the…read moreamount of the brackets. What's more is I was at a motel waiting for service and it wasn't touched for a week. I did get prompt service after complaining, but it was still way overcharged. I hate to make a complaint like this, but I absolutely would not go to the RV Corral for service. The service technician was great. Absolutely. But, the service was horrible. Sadly.

RV Country - rv_dealers - Updated May 2026

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