Extremely Disappointed - Warranty Ignored Despite Multiple Follow-Ups…read more I'm genuinely disappointed that I have to leave this review just to try and get a response. In 2023, I purchased a large custom awning for my backyard, paying over $13,000. I was told it came with a warranty, which was one of the main reasons I chose this company. In April 2024, I noticed one of the corners had started tearing. I called the company immediately. The receptionist, Pam, mentioned she was retiring and gave me John's direct number. When I spoke with John, he said he needed to verify my warranty. A few days later, he confirmed it and told me that Brian would be contacting me to take care of the issue. I spoke with Brian on May 6 and even included a screenshot of our conversation. Since then, I've followed up multiple times via phone and text. He promised to schedule a tarp pickup--but never showed up. No updates, no calls back. Completely unreliable. As a repeat customer--having purchased not one but two awnings from this company--I expected better. The quality of their work is good, but that means nothing if they disappear the moment you need warranty support. If you're considering working with this company, be warned: they may deliver a great product, but if something goes wrong, you're on your own. The lack of communication and accountability is incredibly frustrating and unprofessional. I truly hope this review gets their attention, because I'd still like to see this handled the right way. If the company makes this right, I will gladly remove this review. But as of now, I cannot recommend them.

Excellent quality and workmanship. Priced well and the installers were professional and neat.read more

Update: Daniel arrived early and got right to work! They…read moreanticipated a three hour install but it was only an hour and a half or so. They did a great job with install and clean up and I'm really excited to be able to use my retractable screen! So far, yes! Today's install day. I will post after pictures when they're done and update my review.

I actually shopped around quite a bit before choosing them, and I'm really glad I did. Their…read morepricing was fair, but more importantly they were the most responsive and easy to work with from the start. I reached out about an awning for our patio and they got back to me quickly, answered all my questions, and didn't try to upsell me at all. Really nice selection to choose from too. The install was smooth, they showed up on time, and cleaned everything up after. Totally recommend these guys!

Installers were on time and completed replacement of fabric on older awning and installed new…read moremotorized awning in three hours. Wiring was routed cleanly.

Hello Accent Awings. Our household was pleased with the…read moreentirety of your service to us, beginning with the sale rep, Shaun Moore. He was professional and committed to the price quote he gave us for awning fabric replacement. Also, the replacement date given was honest & then, gratefully, earlier than projected. Three weeks was the approximate time to receive the quality fabric ordered. The installation crew arrived close to the time of day promised, and the job was done quickly and professionally. The two-man's lead person was courteous and undisturbed by any questions posed to him by us. Please thank your staff from us. Our final statement would be that, in this time of high costs, your price quote was fair and what we could afford. If we wish to purchase another awning, your company will be our first call for a quote. We were highly satisfied.

I had seen ads for The Awning Company for many years but didn't think too much about them until I…read morerealized that my custom front door, was taking the full heat and sun in the afternoon causing the wood on the door to fade and the hardware to get so hot you couldn't touch it. My sister recommended an awning, and I immediately thought of The Awning Company. I called them and Tony came out, introduced me to some great fabric choices. I couldn't resist! I chose a gorgeous Terra Cotta color and after 6 weeks I had a shade for my front and back patio doors. What a difference! I wish I had thought about an awning a few years ago. I was satisfied all of the way through the process. From my representative to the installation of my awnings, I am so pleased. Such an easy company to work with, and the awnings deserve awards for quality and beauty! (My front door thanks you). It keeps the area cooler and the awning on my patio door keeps the morning sun from heating up the family room. I recommend this company to anyone who wants to add beauty, color, and shade to any window at a great price! So easy and rewarding, I would do it again in a heartbeat!!

So far so good! The Awning Company was a referral from a…read morevery trusted friend and neighbor. Received an instant quote today and placed my order. Very professional company. Top-notch sales rep, Preston. 4-6 week delivery/installment projected. Looking forward to the great upgrade their product & service will bring to my home/home life. Don

Jarod, Marlon, and team did a great job with my patio build. They were fantastic to work with ,…read morehandling every detail of the design including complex permitting requirement. Working on a golf simulator underneath, and they were able to put wiring for HDMI port in the ceiling to make the wiring clean. Really happy with collaboration around this. Great group to work with and great value for the price. Highly recommend!

Small project BIG results. A request for a small patio cover for the Town Home. From start to…read morefinish, wonderful coordination and great communication. Jeff, Karra, Chris the installer with Crew and the entire team are a pleasure to do business with. Cannot say enough good things about the quick efficient transaction.

We recently had an amazing experience with Where Shade Is Made in Anaheim and I wanted to share…read more A couple of years ago we had awnings installed by another company. During the recent windstorm we forgot to retract the awning and it was damaged. I first called the original installer, and unfortunately the experience was very disappointing. The first thing they told us was that the damage wouldn't be covered because we didn't retract it during the wind storm, and the customer service was extremely rude. It also reminded me how difficult it was working with them in the first place, they gave us the runaround for almost 6 months before the original installation. After that, I reached out to Where Shade Is Made, and the difference was night and day. I spoke directly with the owner, who assured me I would get a call Monday morning to schedule the repair. Sure enough, Monday morning I received a call from Jimmy their GM, and from that point on everything was smooth and professional. By the very next day our shade was repaired and working perfectly again. Even better, Jimmy let us know that the repair didn't require as much work as originally expected, which actually made the final cost lower than the quote. That kind of honesty and customer service is rare these days. Thank you Where Shade Is Made for the amazing service. I truly appreciate the professionalism and quick turnaround. I would absolutely recommend them to all my friends and family.

It's no accident this company has such wonderful reviews. We had an excellent experience from start…read moreto finish. John initially came out to show us our options for a large retractable awning. He was extremely knowledgeable, not pushy, and prices were lower than any other company that bid the project. Promised timeline was kept. Installation was seamless. Jose, Javier, and Sam did the install. They were very professional, tidy, and had great craftsmanship. Will definitely use this company again for any future projects.

I purchased my patio cover from Southern California Patios in late 2024, and it has already proven…read moreto be a fantastic investment. We just had some intense winds, and while our neighbor's pergola actually blew over and hit our patio post, our structure stayed rock solid. I reached out to the company, and they sent out Benito and Luis, who replaced the damaged post for free. They were professional, efficient, and did a great job. It's also worth noting the patio held up perfectly through the heavy rains we had a few weeks back. Truly a high-quality product and a company that stands by their work! I would give 5/5 stars for the customer support, quality and craftsman ship. Keep up the good work Team Southern California Patios!

Thank you for the quick response yesterday Kyle. Luis was out here within the hour making repairs…read more We truly appreciate it.

This is an amazing company to partner with. They take the time to truly understand your needs and…read morecome up with creative solutions to deliver patio solutions that are truly, above and beyond. I appreciate how they also have the latest cutting edge technology and are passionate about getting you a luxury feel. I'm in the customer service industry and this team is the best I've ever worked with. I highly recommend them.

Mike was great to work with. As is the case with any project, there were some minor hiccups along…read morethe way. What is not the case with every project was the incredible care and attention to detail the entire team had. They were doing checks I didn't even ask for, making sure everything was "just right" before they would leave, and in fact came back to fix something up to their exacting standards, all included in the original estimate. Simply the best - highly recommend!