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    Rustler Hat

    4.5 (89 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 1 month ago

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    Reviews With Photos

    Megan B.

    I probably should've left this review two weeks ago when I first bought this hat, but honestly, I'm glad I waited. I've received nonstop compliments every time I wear it. People love the design, the quality, and even the small details; it's truly well made. I waited about a year before finally purchasing one, and it was absolutely worth it. I already can't wait to go back for another. I was originally thinking pink, but now I'm leaning toward brown so I can wear it more often. This hat is 100% worth the price; you truly get what you pay for. I genuinely look for reasons to wear it. That said, what really stood out to me, beyond the hats themselves, was the customer service. Rustler has clearly made a name for themselves, and if you're a "hat person," you know the value of one of their hats. It's definitely a keepsake. But the service was phenomenal. I've honestly never experienced customer service like this before. They don't push you to buy anything; they simply make thoughtful suggestions and emphasize that it's your hat and you should love it. That approach was refreshing and made the experience feel personal and genuine. Shoutout to Lauren for making my hat feel so special and magical. She stepped in when I was completely stuck, helped me narrow things down, and hyped me up when an idea finally clicked. Her energy and eye for detail made the whole experience even better. I'll definitely be coming back to her when I build my next one. I'll be honest...the website can be a little misleading, as there are many more charms and customization options available in person. However, those additions are reasonably priced, and the cost truly reflects the quality of the materials. Overall, it's an investment I would happily make again.

    This store is incredible! Arlyn etched the NYC skyline into my black hat. She is a TALENTED ARTIST! The energy and vibes are amazing. It is a MUST GO for a unique beauty hat!!!!! So happy.

    Rustler Custom Cattle Cowboy Hat

    Creating a personalized hat was a memorable experience. The team was very patient, kind and gave guidance without pressure. They would ask me questions that helped me make decisions so that I would be happy with the final product. Lo was my stylist and she was amazing, highly experienced and very good at her job. I wanted a classic cattleman cowboy hat that fit me. Lo made adjustments so that the crown was not too tall, reduced the brim to achieve a good scale for my size and sloped the brim to compliment my face shape. This experience was amazing. Highly recommend

    Lynn G.

    My daughter and I had a fantastic experience at Rustler this weekend. Bryan was our hat designer and she really knew her stuff! She brought out creativity in me that I didn't know I had and I'm in love with my new hat!! Such a fun experience!

    Getting hat made
    Philip W.

    Great customer service! Complimentary beer and really friendly staff. Process was quick and easy

    Jessica K.

    Such a cute spot! Staff was really friendly and store was bustling with people getting hats made - would have loved to get one but couldn't get it home in my small luggage, but picked up a cute shirt instead! Beautiful hand crafted items - the perfect spot for a Nashville experience!

    Thank you Julielle for giving us a great cowgirl hat making journey! It was an amazing experience with you!

    Brooke M.

    What a great Nashville experience of great service and customized personalized hats! The Southern hospitality and charm exudes here. Very nice and efficient store with friendly vibe and service!

    Custome made Rustler Hat.
    Jason S.

    We were in Nashville visiting and wanted and an authentic souvenir. Ran across the wrestler hat company. They had a great selection of hats. Two based style hats, and multiple of the higher end hats. I think as far as hats go it was a good price. The most fun of the whole experience was customizing your hat. Our guide to customization was Tre. He was awesome, funny and helpful and had lots of ideas in not only the band, the hat, the sizing, the color and all of the options. If you're ever in town, you should definitely give the wrestler hat company a call. There are lots of fun and ask for Tre

    10/21/24 Cool. Custom hats
    Lee D.

    What a cool find. Quality/Quantity - See pictures. Custom designed hats. Reasonably priced. $200 a hat plus custom upgrades can run you approximately $150 more. If you want the beaver skin, it starts at $900; see pictures of menus. Atmosphere - Small local business, but crazy busy, congrats. Open 7 days a week from 9am or 10am to 6pm. Service - Friendly, greets you as you walk in. There to answer any questions. I'm impressed by how busy you are, especially on a Monday. But I get it, with a high quality product and good service... well deserved. Complimentary beverage with fitting appointment, $75 deposit required. Price - See menu. Owner Comment - Congrats on your success since 2022...? So glad to see a small business be so successful!

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    5 months ago

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    Stormi L.

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    22 days ago

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    2 days ago

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    2 days ago

    Carlie Rocks! Walked me through the custom hat process and I walked out with a fantastic hat!

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    22 days ago

    Trey was friendly, helpful and gave great suggestions. What a fun experience I would definitely recommend- he deserves a raise!!

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    Stormi L.

    Thanks for sharing Michelle! Come back soon!

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    8 months ago

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    25 days ago

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    11 months ago

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    9 days ago

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    5 months ago

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    11 days ago

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    2 years ago

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    2 months ago

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    18 days ago

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    2 months ago

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    29 days ago

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    6 months ago

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    25 days ago

    Regan and Lo were amazing! love my hat and whole experience so much fun!!!! suchhhhh an experience

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    Stormi L.

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    26 days ago

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    2 years ago

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    4 months ago

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    1 year ago

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    Stormi L.

    Thanks for the kind words Karley! We hope to see you again!

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    1 month ago

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    1 month ago

    Wonderful experience. Paula made my hat design and purchase an exceptional experience.

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    2 months ago

    Stormi was AMAZING! We cant wait to come back!!! Service was so fast and customer service was incredible!!

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    Stormi L.

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    1 month ago

    I had the best time designing a hat here. Bren is literally the most patient, attentive, and lovely employee! give her a raise

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    1 year ago

    Fun experience! If you want a busboy hat this is the place to go. They aren't cheap but they look great. Highly recommend

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    2 months ago

    Paula was great, super talented shaper and super good customer service would definitely recommend coming here.

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    Stormi L.

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    2 months ago

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    Stormi L.

    We love Gracie too! Thanks for sharing your experience Mara!

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    Page 1 of 3

    Ask the Community - Rustler Hat

    Review Highlights - Rustler Hat

    . Trey also made some great suggestions on the hat shape and took the time to make sure the fit was perfect

    Mentioned in 6 reviews

    Read more highlights

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    Rustler Hat - hats - Updated May 2026

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