My friend and I stopped in on an icy day and were the only customers. It was our first time shopping for boots. There were fewer fun colors than some other stores but had what we needed since neither of us were looking for our first boots to be too wild. Randy was very knowledgeable about brands and caring for the boots. He answered all our questions patiently and was attentive without being overbearing. This was the third boot shop we visited and the pricing for the same brands seemed to be consistent. It was an excellent experience and we would recommend this store based on service provided. And because we both walked out with a pair of boots! read more

The worst customer service in this city. They need some manners; insulting, rude & unacceptable this kind of behavior in any retail store, in any part of the world. An insult to society. Their loss, customers will run with their money and they will keep their products read more

Rotten boot nasty attitude. Unbelievably terrible customer service. Tall skinny man with the dead sewer rat growing out of his head needs to learn some manners and how to treat customers. A friend asked if they had another sizes of a specific shoe and instead of redirecting her to the correct rack, this terrible salesperson very rudely said "well it would be in the 7 rack". This man continued to intimidate my friend into buying something. Another friend tried on a pair of shoes and asked where the mirror was so he could look at how the boots look on him, the same salesperson said "the price tag is listed on the right side of the boot, did you make sure these are in your wheelhouse? Would you actually buy them?" my friend said "I would like to look at them before I buy them" but the salesperson kept reiterating that he should make sure those boots are in my friend's "wheelhouse." We felt like it was on purpose and that we were racially profiled/discriminated against because we were a group of young POC. Truly off put by the experience in there that we rather step outside in the muggy weather instead of being in the energy of that awful store. read more

There are many places to look for boots in Nashville We thought Nashville boot in the gulch was a good spot. The staff is helpful enough and not overbearing they will give you as much attention as you want. We didn't think the prices were excessive Good selection read more

Workers were extremely rude. Just wanted to try on a hat but the one with the greasy hair told me that I was too small and feminine of a man to wear a cowboy hat. read more

The workers weren't too nice, made the whole experience rather difficult. Not much more to stay tbh.

Genuinely one of the rudest managers of a store I've ever seen. Nasty attitude, horrible customer service. Literally go anywhere else in the city for boots or hats. read more

Absolutely terrible terrible people working there with the worst attitudes, rude, and overall nasty to all of us. I walked in this shop with a group of 10 people ready to spend money and excited to get some boots. All of us were. They profiled us and assumed we wouldn't be able to afford items in their shop. They dismissed us, ignored us, and were extremely condescending with any question asked. We decided to leave and not give our money to them because we would never give business to people like this. Just know whatever money you're spending here is going towards some nasty humans working there. Gave us all reason enough to not spend there. And it's their lost, we were all ready and excited at first to get some new boots and hats. Screw them. read more

Customer service was excellent, will go back I ended up purchasing 2 pairs of the cutest boots

This is one of the most overpriced stores in Nashville which is surprising with how much of a dive it is. Looks cheap from the outside and the whole place smelled like a poorly maintained bathroom. There are so many great options in Nashville for boot stores, just avoid this one read more

the workers were so rude they laughed at me when I said I wear size 6 men's never coming back again

Had such an amazing experience at this store!! Definitely the best place to buy quality boots at a very fair price. Had a much better experience at this store than the stores along broadway where the boots felt very poor quality. The staff at this store were extremely helpful and knew so much about boots and helped me and my friend find the perfect pair! read more

Great selection, friendly service. Found some great boots for a good price! I needed the wider calf boots and they have them.

Walked in with my 2 daughters and son and wife to buy boots Planned to buy boots and hats for the kids. My 11 yr old daughter put a hat on to try. The man with the curly hair was as rude as anyone I have ever had an experience with. Said in an imposing voice to her,"put the hat down this is not a costume store read the sign no pictures!" My son was taking a picture of her, kids having fun.Did you not read the sign this is not a costume party. Granted there was a tiny sign in the store that we didn't see because we were actively shopping. His demeanor was at an all time low and the way he speaks to children is gross! I wanted to throw him around the store a bit but cooler heads prevailed and I took this route to warn folks there are plenty of boot stores in the area and it boggles my mind that anyone would shop here! I have only done 2 reviews my whole life on Yelp for disgusting costumer service and this is one. For anyone reading this-stay away! read more

Alright, once you've feel you've become a 'local', and you still want a pair of cowboy boots, this joint in Belle Meade is a place worth stopping in. You won't feel as hokey as you will downtown with people buying boots just to buy boots because they want to feel southern for a whole night. They sell work boots and hiking boots as well, so it's not limited to those concrete cowboys in town. The shop owners are super friendly, but don't hover over you like you're the next big thief in their lives. The selection is small but nice, and it doesn't run you any more than any other outfitter store in the city. read more

Nashville Boot - Shoe Stores Near Me - Nashville, Tennessee

Boots are far overpriced & there are way better options around town. Owner (I believe it to be the owner, older gentleman) is very rude and unwelcoming. Would not recommend. read more

I also went to Boot Barn and didn't like the selection or prices that much. I try to only write reviews when I have a really good experience, and I loved the guy at the counter that helped me pick my boots. This places is smaller, with a more hand-picked selection, with VERY fair pricing. I was kind of aggressive and tried to haggle when I shouldn't have haha. I "look fantastic" in these boots apparently, so thank you very much for your help!! Highly highly recommend this place read more

Best experience!! Randy is great! Buy all my boots here. I buy my boots from Randy because of the positive customer experience. He is very knowledgeable about the products and helps make recommendations given my needs. My friends from out town also come in to visit The boot shop. read more

Nashville Boot - Shoe Stores Near Me - Nashville, Tennessee

This place is the real deal! I've purchased a few boots in the past but was never really educated on boots. I guess you could say I was a rookie. The experience I had at Nashville Boot Company was first class. The customer service I received was top notch, as they took the time to educated me on the boot brands they offered, styles, comfort levels, fitting and how to properly take care of your boots to make sure they last! I left very happy! I would definitely recommend Nashville Boot Company to anyone. read more

Bought 2 pairs of boots here. Great deals on good quality boots. Employees very nice and helpful. Much better quality then those found down on Broadway. read more

When I walked into the Nashville Boot Co, I realized this is the hidden gem of the city for cowboy boots and related products. I was greeted with a warm welcome and was given the best customer service. I had very many questions regarding different boots/styles, and they were able to answer each one. Last time I bought cowboy boots at a bigger retail store, it was a completely different experience...and not one I'd like to repeat! I would recommend anyone and everyone to give their business to this company. In love with my new boots!! Thank you again! read more

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My boots are amazing! You can't go to Nashville and not buy Western boots!!! The selection is small but the prices are much better than the overcrowded shops on the tourist attractions on Broadway street. They are closed on Sunday read more

I've shopped around for cowboy boots, and I couldn't believe how nice the owner was and how helpful. Prices were the best, so much better than going into town or 2nd Ave I saved about $75 dollars read more

My wife and I recently visited the Nashville Boot Company in search of a good pair of boots. With the help of their friendly and knowledgeable staff, we ended up leaving with 2 pair. The store was very clean with a very nice selection of great boots. The gentleman that helped us was very patient and we never felt any pressure even after trying on 6 different pair. There are many places here in Nashville that sell boots but after our experience with Nashville Boot Company, there is only one that I will recommend. read more

The man at the store was super helpful and nice! Fell in love with the boots he found me, and would recommend stopping by!

Best selection of boots in nashville! Great prices. Awesome customer service. Their online store is also great! A company you can trust. Thanks nashville boot co! read more

I would never give this place my service! Rarely am I offended as a customer, but I came in with intentions to make a $400 purchase on a pair of Luchese's and left with insults. The service was awful! I don't like to be hovered over, but this was the opposite. He never left from behind the desk, just staring at us and we asked several questions with one word answers. After a few minutes, he asked me to take off the boot if I wasn't going to purchase, accusing me of "show rooming" . When I admitted to being unfamiliar with the term, he told me to google it. Probably the most rude experience I have ever had shopping! Will definitely go back to visit the Luchese store in the gulch as the service was a world of difference and pleasant compared to Nashvillee Boot Co. read more

As has been documented by others, if you write anything negative about them they will attempt to bribe you via Paypal or trying to reimburse you for your troubles. They should put more effort into training their employees in customer service and business practices. read more

TL;DR: Pro tip: try in store, buy online. I was a little hesitant of a visit due to some of the reviews, but bit the bullet and visit the shop front anyhow. Long story short, it was a good browsing experience (no hard sales here thank god), the shop keep was super knowledgable and I left very satisfied with a pair of boots. As for my experience in store, I tried on a stack of boots, I asked a few questions (this was my first pair) and was run through all the necessary details in terms of construction, care and maintenance. I ended up buying a pair of Tony Lamas and am quite happy. A bit of a bummer about the store is that you can save about $10 by buying online. I didn't realise this at the time which I do feel a bit butthurt about. Having said that, here's the pro tip: try in store, buy online. read more

I have been to many boot stores and without a doubt have found this store to be the best. The owners who say they are often there and the employee that helped me were patient, nice and knowledgeable, and wanted me to find the perfect boots. There was no pressure and I felt comfortable taking my time to select the right pair of boots. In shopping around, even on-line, their prices were comparable. I had friends highly recommend this store and they were correct about the great customer service. For fun I just read some of the comments below, and the negative ones, some inclusive of vulgar language, make me question their authenticity or their authors' motivation. I suggest that if you want a pair of boots and great customer service you go into the store and see for yourself - I am confident that you will have a positive experience. read more

I had been looking for a good pair of boots for sometime, and a coworker referred me to Nashville Boots. I am so glad I went there! The owners were there at the time and they were extremely kind and helpful. I have never owned a pair of boots, and they were so knowledgeable and helped me find a pair that suited me perfectly! I never dreamed boots could be so comfortable! And their prices were very competitive with what I have seen on-line and downtown Nashville. Thanks Nashville Boot Co. I will be back! read more

Crummy selection and high prices. Not very helpful either. I could get the same boots at Nordstrom. We drove a half an hour out there for nothing. They make it sound like a cool place to go but it's not that cool. read more

Excellent customer care. Worked with a manufacture to solve a problem with a pair of boots. Exceptional service and customer care. Life long customer. read more

My wife and I came into town looking for a place to buy her first pair of boots. Not being from the area we were clueless as to where to go but decided to google boot stores. We chose the Nashville Boot Company by chance. The atmosphere was small and quaint. It was clear upon entering that they had a good selection of both men and women's boots. The sales guy was engaging. He was not overbearing and allowed her to browse and try on at her own pace. No other customers were in the store at the time, so it was perfect. She ended up buying a pair of quality boots. Would definitely recommend stopping by here! read more

Quality boots at affordable prices. The service was fabulous and the selection spectacular.

i had an event to go to and needed cowboy boots. Being from Hawaii, didn't know where to go so searched the internet and found Nashvilleboots.com. I found something I liked and even contacted them to ask questions. They were so helpful and I ended up buying the Durango Western boots. Shipping was great and loved them when the boots arrived. I just had to post something nice because I'm so happy with my purchase. Ordering online doesn't always work out but in this case, it did! read more

Locally owned and operated by the sweetest Nashville couple. Super knowledgeable having been in the boot business for over a decade. My sister went in to the store recently and was worried because her feet are super wide. They worked with her patiently until she found the perfect pair. So if you want to support a local business and not some big box retailer and want the personalised attention that comes with shopping locally, then check out Nashville Boot Company. Knowledgeable staff. Could prices. You will not be disappointed. read more

I recently bought a pair of workboots online and liked the selection since I shop for convenience. Prices are good and service was prompt. I would definitely recommend Nashville Boot Company. read more

Went to Nashville Boot today. I've shopped boots in Nashville on a few prior visits, mostly down on Broadway. I thought their selection was good. Not a huge selection, but good, and good quality makers. The pricing was good, the person working was very polite, and he knew their inventory very well. I had a very good experience there. read more

Really rude customer service!! I was shopping here today (12/31/2012) and was trying on a $349.00 pair of Lucchese boots and was rudely told I needed to be more carefully of handling the boots. The boots were taken from me and placed back on the shelf. I left the store and went to another establishment and purchased the same pair of boots. I have previously purchased. 2 pairs of boots from this store but will never purchase from them again. I am a Nashville resident and will pay more to shop at a local establishment; however I do not recommend this store. read more