We had a really good experience at American Furniture Warehouse. The service was extremely friendly…read moreand knowledgeable with each product. Nobody was trying to press us, or pressure us into buying something we didn't want. We got an item that was on special clearance so we got a really good deal on it, and we are thankful for the promptness that the crew showed. We'd recommend to anyone looking for furnishings!

Very disappointed with my mattress purchase from American Furniture Warehouse…read more The mattress has caused ongoing back aches and other body pain instead of providing proper support. A mattress should improve sleep, not create health issues. The warranty claim process was extremely difficult and frustrating. Filing a claim took far too much effort, and when an inspector was finally sent out, it felt like the decision had already been made before he arrived. My claim was denied because he said he found a stain on the mattress, which came across as a convenient reason to reject the warranty rather than a fair inspection. I would not recommend American Furniture for mattresses or major purchases. As a social media influencer with millions of followers, I believe in sharing honest experiences, and I will be releasing a full video soon detailing this experience so others can make an informed decision. ----------------- Response to AFW comment: Hello, Thank you for the response, but I respectfully disagree with how this was handled and would like to clarify a few points. While the mattress is over five years old, that is exactly why a long-term warranty matters. Normal use over time should not automatically invalidate a warranty claim, especially when the primary issue is loss of support causing back pain and physical discomfort. Also, to be clear, there was no major stain on the mattress. The claim was denied based on a minor mark that does not affect the structure, support, or performance of the mattress, which was the actual concern being reported. When customers purchase a mattress with a warranty, it is the store's responsibility to clearly explain what can void that warranty at the time of sale. It was never explained that a minor, non-structural mark could result in a complete denial years later, regardless of the defect being claimed. The issue here is not whether mattress covers are recommended. The issue is that the warranty process felt designed to deny claims rather than fairly evaluate them. The inspection appeared predetermined, and the stain was used as a blanket reason to dismiss the complaint without addressing the actual problem of support failure. Saying this is "industry standard" does not make it acceptable. Customers reasonably expect a warranty to protect them from defects, not to be nullified by common, non-structural issues after years of normal use. I am sharing my experience so others can make informed decisions, and I will be releasing a full video soon detailing this process and why it felt unfair and dismissive.

Nick's Furniture exceeded my expectations. They offer high‑quality furniture at genuinely…read morediscounted prices, with a selection that feels curated rather than "clearance." A special shout‑out to Will, who provided exceptional customer service from start to finish. He was knowledgeable, patient, and made sure I found exactly what I needed without any pressure. If you're looking for great value and top‑tier service, Nick's Furniture -- and especially Will -- is the place to go.

I can't say enough good things about the customer service at Nick's furniture store in Peoria. My…read morehusband and I were on a tight timeline, we needed to buy a couch in one day because we had family coming into town the very next day. From the moment we walked in, George was friendly and respectful. After we chose a couch, we had some hesitation about affordability, and that's when William stepped in with thoughtful advice and practical options that truly helped. Since it was Sunday, it initially looked like delivery wouldn't happen until Tuesday but William went above and beyond and made arrangements for same-day delivery. To top it off, George delivered the couch himself. Because of them, my home was ready in time for my family. This was genuinely the best customer service experience. They both made a stressful situation easy and pleasant.

Love the store but the owner is extremely rude. If you try to ask questions she is dismissive and…read moreabrupt. If you ask to look at something in one of the cases she acts like it is an inconvenience. Her husband tries and seems embarrassed by how she speaks to him in front of customers. Buyer and sellers be aware. Good luck hope you go on a day when she is not working.

Plan to spend some time looking up, down and all around. Items range from traditional furniture to…read moreDisney collectibles to random, unique unexpected items. The longer an item is in the store, the lower the price goes. We stop in periodically since inventory changes regularly. If they are busy, service will be minimal but at a slower time, grab someone to dig into the jewelry cases or collection of bags. There's definitely hidden treasures in here.

Quality work! We had our bar stools and dining chairs upholstered. Great pricing and completed…read morequickly. This family owned business is professional and courtesy. Don't pass up!!!!!

We used Roberto's to recover our outdoor furniture set. They Picked up and delivered for a price…read more Which was a great service. The cushion material was special order and they were very accommodating. The turn around was about 2 weeks as we had a lot of cushions. When they delivered the cushions they were in plastic bags for protection. I also had asked them for ties on each cushion. Was no problem for them. The long and short.... Professional service, great customer service, great price. You always have to wonder when someone who you never met takes your stuff will get your stuff back. With these guys, rest assured.

Amazing selection, service, & value. When we got our table it had a small chip on it. When we asked…read morethem to repair it Mr. Steiner opted to make us a whole new table. It is so nice to see a company that cares so much about its customers. I cannot recommend them enough! Their selection of real wood & custom stains is amazing! If you want beautiful heirloom furniture this is the place to go.

When they tell you that this furniture is "made for life", believe it. I have purchased a dining…read moreroom set, hutch, breakfast nook set, TV trays, and recently, a chair bed. I have worked with Ellen for all these purchases, and she has been very helpful. The quality of this furniture is unmatched.

We purchased a sofa from this store . After delivery and installation we notice some problem and…read morecall the store immediately . Action was quick and professional . The warehouse manager came to our house hoping he could correct a seat position but decided sofa was defective. . He contacted the store of our next move . We went back to the showroom and picked a different couch ....This modern version escaped our vision during our previous visit . previous We were so happy to have found a better couch for us . Great value. The return , the purchase were done within 1 hour .....So easy ! Everyone was very professional including delivery crew ! Scandinavian designs should be in your basket list . Visit them before any furniture purchase . They stand behind their merchandise and will keep you happy . This is Scandinavian Designs in Surprise!

In addition to the hole torn in my rug by their delivery men, the 2 Voss reclining sofas were of…read morepoor quality. One had a bent frame on the bottom front edge and therefore the leather edge band detail appeared crooked and the other sofa did not line up where the 2 seat cushions met together in the center. Unfortunately, we found them to be very uncomfortable as well. They didn't recline very far back and we both nearly slide off of them in the reclining position. Luckily, they have a 14 day return policy and we were able to return both of them.

Nest home and co is my happy place. I always find fun stuff. My whole house is decorated with…read morenest home goodies

My go to shop in the area for unique gift items and home goods. I appreciate the quality of…read moreselections offered. Staff is always delightful.

I came in with an elderly friend who was looking for a chair for his sweetie. It was after 5pm and…read morethe doors were open. The gentleman inside said they were closed and that they hadn't received the updated sign for the front door, but he didn't mind if we took a look around. I wasn't really interested at first glance. Everything seemed dark and outdated. We have a few friends who homes are still Tuscan and look absolutely beautiful. The quality of the pieces were nice. They do have a lot of pieces that are timeless. A designer or furniture refurnisher would enjoy. They had some fun items too. We didn't make a purchase, but they were thoughtful enough to still let us gander. I would like to come back again to see if anything speaks to me.

Found some great quality couches and a unique dresser. They even delivered and negotiated a good…read moreprice.

What a cute consignment shop. Clean, well -organized and the wonderful holiday fragrance and aroma…read morewafting thru the store put my husband and I in the Christmas spirit! We looking for some furniture 'finds' but couldn't resist purchasing a cute Santa ornament and a plate. What made the experience so welcoming was they wrapped them in holiday tissue and put them in a nice Christmas bag. Great customer service! For these reasons, we will definitely be stopping by in the future - who knows, we may come across that 'one of a kind' piece of furniture for our new home. Thanks again to the staff of What Goes Around!

David and his team are absolutely the BEST... our kitchen is amazing... they did such an…read moreexceptional job.

Thank you! Thank you! You restored our family cedar chest! Love it! Great work-I'm sure it was a…read morechallenge!