I can't say enough good things about the customer service at Nick's furniture store in Peoria. My…read morehusband and I were on a tight timeline, we needed to buy a couch in one day because we had family coming into town the very next day. From the moment we walked in, George was friendly and respectful. After we chose a couch, we had some hesitation about affordability, and that's when William stepped in with thoughtful advice and practical options that truly helped. Since it was Sunday, it initially looked like delivery wouldn't happen until Tuesday but William went above and beyond and made arrangements for same-day delivery. To top it off, George delivered the couch himself. Because of them, my home was ready in time for my family. This was genuinely the best customer service experience. They both made a stressful situation easy and pleasant.

This place is so much more affordable than any furniture place my husband and I've been to. (We've…read morebeen to MANY) and the people that work here are great! Also got free curbside delivery which was a HUGE help! We got our furniture so quickly! Highly recommend

We had a really good experience at American Furniture Warehouse. The service was extremely friendly…read moreand knowledgeable with each product. Nobody was trying to press us, or pressure us into buying something we didn't want. We got an item that was on special clearance so we got a really good deal on it, and we are thankful for the promptness that the crew showed. We'd recommend to anyone looking for furnishings!

Very disappointed with my mattress purchase from American Furniture Warehouse…read more The mattress has caused ongoing back aches and other body pain instead of providing proper support. A mattress should improve sleep, not create health issues. The warranty claim process was extremely difficult and frustrating. Filing a claim took far too much effort, and when an inspector was finally sent out, it felt like the decision had already been made before he arrived. My claim was denied because he said he found a stain on the mattress, which came across as a convenient reason to reject the warranty rather than a fair inspection. I would not recommend American Furniture for mattresses or major purchases. As a social media influencer with millions of followers, I believe in sharing honest experiences, and I will be releasing a full video soon detailing this experience so others can make an informed decision. ----------------- Response to AFW comment: Hello, Thank you for the response, but I respectfully disagree with how this was handled and would like to clarify a few points. While the mattress is over five years old, that is exactly why a long-term warranty matters. Normal use over time should not automatically invalidate a warranty claim, especially when the primary issue is loss of support causing back pain and physical discomfort. Also, to be clear, there was no major stain on the mattress. The claim was denied based on a minor mark that does not affect the structure, support, or performance of the mattress, which was the actual concern being reported. When customers purchase a mattress with a warranty, it is the store's responsibility to clearly explain what can void that warranty at the time of sale. It was never explained that a minor, non-structural mark could result in a complete denial years later, regardless of the defect being claimed. The issue here is not whether mattress covers are recommended. The issue is that the warranty process felt designed to deny claims rather than fairly evaluate them. The inspection appeared predetermined, and the stain was used as a blanket reason to dismiss the complaint without addressing the actual problem of support failure. Saying this is "industry standard" does not make it acceptable. Customers reasonably expect a warranty to protect them from defects, not to be nullified by common, non-structural issues after years of normal use. I am sharing my experience so others can make informed decisions, and I will be releasing a full video soon detailing this process and why it felt unfair and dismissive.

Jean is super nice and this store has good prices! I would recommend coming to buy mattress and…read morecouches

If you are looking to buy furniture, look no further than Furniture Express in Glendale. Jean, the…read moreowner, not only carries an excellent selection of inventory, but will make you an awesome deal as well! To top it off, if there are any questions or concerns down the road, she stands by her products and will make sure you are completely satisfied. As I live out of town, she also assisted with arranging transport of the table and chairs that I purchased. Thanks, Jean! You are the BEST!

Hello, my name is Blanca Guzman. I went in on Monday the 15th and purchase two bedroom sets with…read moreKAREN and approval by Juan over the weekend. I had an accident in California and called Karen to cancel the order. I had not yet received the merchandise. KAREN assured me that the bedroom sets would be canceled as it was not delivered yet today I log into my Acima account and it shows that it was activated. Please cancel this immediately as I never received the merchandise and called the store to cancel. Please call me back as soon as possible to confirm that this order has indeed been canceled. Thank you.

This furniture store has some VERY unique furniture that we had not seen in the dozens of furniture…read morestores that we had recently visited!! We were VERY impressed with the prices too!! I honestly could not stop looking at the beautiful and unique furniture options!! We didn't find exactly what we were looking for displayed on the floor because we were looking for super low budget furniture for a movie room that teens would be eating and drinking on while on it, but we were WOWED by this store!! Our sales guy was Alexis Ozuna. He was beyond helpful and relaxed, not pushy. He had a lot of suggestions based on our description of what we wanted/needed. He did research after we left, and he called me with more options within hours!! Their website is updated hourly!! We were very impressed with our experience!! We will look at the additional options online that were provided to us by Alexis!! We likely will find what we want/need with Alexis' help! My hubby and I agreed that we both really liked this experience. We liked the prices and the uniqueness of the items displayed!! We liked Alexis too! Not all salespeople are likeable. LOL

Amazing selection, service, & value. When we got our table it had a small chip on it. When we asked…read morethem to repair it Mr. Steiner opted to make us a whole new table. It is so nice to see a company that cares so much about its customers. I cannot recommend them enough! Their selection of real wood & custom stains is amazing! If you want beautiful heirloom furniture this is the place to go.

When they tell you that this furniture is "made for life", believe it. I have purchased a dining…read moreroom set, hutch, breakfast nook set, TV trays, and recently, a chair bed. I have worked with Ellen for all these purchases, and she has been very helpful. The quality of this furniture is unmatched.

We purchased a sofa from this store . After delivery and installation we notice some problem and…read morecall the store immediately . Action was quick and professional . The warehouse manager came to our house hoping he could correct a seat position but decided sofa was defective. . He contacted the store of our next move . We went back to the showroom and picked a different couch ....This modern version escaped our vision during our previous visit . previous We were so happy to have found a better couch for us . Great value. The return , the purchase were done within 1 hour .....So easy ! Everyone was very professional including delivery crew ! Scandinavian designs should be in your basket list . Visit them before any furniture purchase . They stand behind their merchandise and will keep you happy . This is Scandinavian Designs in Surprise!

In addition to the hole torn in my rug by their delivery men, the 2 Voss reclining sofas were of…read morepoor quality. One had a bent frame on the bottom front edge and therefore the leather edge band detail appeared crooked and the other sofa did not line up where the 2 seat cushions met together in the center. Unfortunately, we found them to be very uncomfortable as well. They didn't recline very far back and we both nearly slide off of them in the reclining position. Luckily, they have a 14 day return policy and we were able to return both of them.

Gloria was so sweet and helpful on the phone, it's hard to find good associates anymore…read more Very impressed with her CS Love the variety of merchandise in this store.

Lots of great products for your home and the prices are also very reasonable. There are things for…read morethe inside and out.

Plan to spend some time looking up, down and all around. Items range from traditional furniture to…read moreDisney collectibles to random, unique unexpected items. The longer an item is in the store, the lower the price goes. We stop in periodically since inventory changes regularly. If they are busy, service will be minimal but at a slower time, grab someone to dig into the jewelry cases or collection of bags. There's definitely hidden treasures in here.

Love the store but the owner is extremely rude. If you try to ask questions she is dismissive and…read moreabrupt. If you ask to look at something in one of the cases she acts like it is an inconvenience. Her husband tries and seems embarrassed by how she speaks to him in front of customers. Buyer and sellers be aware. Good luck hope you go on a day when she is not working.

Tried to contact 5 different estate sale companies, only one was willing to come look at a 2…read morebedroom condo. Hired them to do a clean out. They did a fantastic job and finished in 3-1/2 hours leaving a spotless job. Highly recommend 360 Estate Sales, speak to David at 623-297-2328.

As a realtor, I need to have my clients complete satisfaction with my recommendations and thank…read moregoodness for 360 Estate Sales! David Quinn and his team went above and beyond to make my clients estate sale easy easy, which is saying a lot when there are so many pieces to the puzzle Because of David, my client were able to have no stress no worries and a Very Profitable sale! I highly suggest you check them out !!