We visited the Rustic Cabin Restaurant this weekend with friends. We have been there before, and had always enjoyed it. I can truly say this was the worse dining experience that I've had in my 45 years of life. I ordered my food without gravy, and the server brought it out with gravy on it. They quickly corrected this for me. However, our friends ordered their food medium rare. After the server took their steak away from the table, the OWNER angrily approached the table and stated this meat is not "burnt." Our friend stated that she told the server it was under cooked, not over cooked. The OWNER said, "This is how our medium rare looks. I don't know where you've eaten steak before, but this IS medium rare." She did not offer to cook it more, or do anything to see that our friend was satisfied. Our friend replied, "Bullshit, that is not medium rare." Our friend said ok and tried to keep the steak, and the OWNER yanked it out of her hand. At this point our friends husband said, we will just leave as soon as our friends are finished eating. The OWNER stormed away from the table and returned with the check, and told our friends they were not to come back to her restaurant. He offered to pay the bill, but the OWNER said, "Your check has been paid. You are free to go!"
Whatever happened to the customer is always right? The owner made no attempt to satisfy the customer. She was very aggressive when she approached the table. Is this the way to run a business? We drive two hours to get to our place, and are aware that the weekenders help the local economy tremendously. This experience left a bad taste in our mouths that won't go away any time soon. We won't eat there again, neither will our friends and it was their first time. Nor will anyone we have a chance to speak to. read more