We were so excited to try this place as the reviews were glowing, unfortunately that was not our experience. Not at all.
My sister ordered the chicken strip basket and I ordered the chicken piccata.
The sauce of the chicken piccata had a very pungent smell as it was set on the table. I dipped the tip of my fork in the sauce and tried it. It was not something I could eat.
About 20 minutes later, I was able to get the attention of my waitress (Uma) and let her know that the dish just really wasn't for me. I asked if I could change out for the chicken strip basket as the dish was completely undisturbed, except for me tasting the sauce.
She became very defensive and said I could order another meal, but that the Chicken Piccata would remain on my bill. I was pretty surprised that I couldn't switch meals out, and declined getting anything else. I was willing to pay the $25 for the ($12)chicken strip basket if they would just switch the food out.
Another 15 minutes go by, the waitress brings out a "leftover chicken strip, that she would not charge me for." I wasn't comfortable eating the chicken strip as I wasn't sure what "leftover" meant.
As my sister finished up her meal, and we were waiting for the bill (we never received it at the table, we had to go to the bar for the host to track down our waitress for the bill) my sister wrote a note to one of the bussers that had her number on it, this may seem off topic, however this is important information.
I spoke with the manager who solidified that they would not be taking the chicken piccata off my bill, fine. I paid the bill and we left.
The next day, yesterday evening (04/07/2024), my sister receives a text message from the waitress and the busser of this restaurant cussing her out and being VERY ugly.
They were upset that we "did not tip, and that we were being a bunch of babies the whole time we were there" mind you, we were pleasant, and understanding about the unfortunate dish of chicken piccata.
We saw our waitress three times in the hour and half we were there. She was very unpleasant during those three interactions with us, and I was unhappy with the food quality.
Tipping is optional, and is dependent on a happy customer. In this instance, we did not feel that our experience warranted a tip.
To not be happy with the food quality or service is understandable. However, for your staff to reach out in a negative way through text, cussing at your customers, sending pictures, and saying explicit things is absolutely UNBELIEVABLE.
We were very excited about this place, however we won't be returning. read more