Longtime customer and longtime annual storage only customer who they tried to FORCE into having Boat winterized there AFTER sending storage only contract! Then told me lot was full with service customers, drove by couple times , it wasn't, so they lost $700 in easy income for being stubborn! Lots of staff turnover, rudeness and lies! Bigger is definitely not better read more

Great people very good help you can ask any Question and get an answer. Quick easy service . They treat you like family

Thought I was going to have a great experience but they kept my money and haven't delivered my boat. It's been over 4 weeks now and all I get is excuses :( Update: received my boat two weeks later and the captain explained the weather kept him from the long delivery from Boston to RI It proved to be a great boat! read more

Last season I bought a small boat in NH and then purchased a motor from Russo Marine. This has been my entry into the boating world and I will tell you I could not have done it without the help and guidance of the staff at Russo. The boating world can be intimidating to land lovers like myself but the staff, especially Nathan and Kelly, helped me get set up and made everything more manageable. They answered everyone of my 50,000 questions over the 100 visits I made to the store when I was getting my feet wet. (Slight exaggeration..... SLIGHT). So I'm not an avid boater and wasn't buying a massive yacht - what do I know about reviewing boat shops? I know this: I thought a big boat shop like this wouldn't have time for a rookie with a tiny boat like myself, but they always did. They always had time to help me out and give it to me straight. I will always be grateful because they helped me make my way into the amazing and fun world of boating which has changed the way I look at trying new things, finding new adventure, and how I see our beautiful city of Boston now that I've seen it from a new perspective from the water. Thank you Russo Marine! read more

Thank Jeff for helping me to get all the parts that I need for my boat. He is friendly, attentive, and knowledgeable about boat parts. It took me about an hour drive but it worth the ride. I definitely come back whenever I need to. Thanks again Jeff in part department. read more

Very disappointed. For 10 years I have been buying my winterization\overhaul supplies from Russo. Always great. Two weeks back my Dad went to pick up my normal supplies, the parts gentleman said they did not have everything and would call him. We never got a call. I decided to just go there today. I checked the hours open before leaving. I got there and a 'gentleman' in the showroom told me the Parts Dept. was closed. When I mentioned their website and sign said 'open til 4', he just shrugged his shoulders at me. He made a half-hearted offer to get the parts I needed, but sighed that "it's not my job, I don't know how to do this". He made no attempt to locate anyone else, or offer alternative solutions. I realize I am not dropping $100K in there, and they don't need my $200, but it's a shame that the attitude is what it is. Russo's was always a great place to do business with. No longer. I will communicate my experience to the membership of my yacht club and my boating community and let folks decide if they want to do business at Russo's any longer. read more

I bought a 13ft Whaler from Russo Danvers. The sales team was great (that's why 2 stars). The service group is another story. I have had the boat serviced two times and both times its the same thing. Terrible comunacation. You can never get them on the phone and it takes days for them to return any voicemail messages. If you don't believe me just try to speak to someone in person (617-410-9304). If you leave your boat be prepared to call them two or three times a day until you get to speak to someone. And they won't even call you when your boat is ready to be picked up. Instead, you need to chase them down. I don't think they realize that most people have jobs and don't have the time to call several times a day just to speak to someone on the phone. I certainly hope that the quality of repairs is better than their customer service. read more

went down to my boat today and went to start it and nothing batteries were dead must have left something on to drain them called service dept at marine max spoke to kevin he said ill send your tech to your boat with new batteries an hour later zach my tech showed up at boat with another employee and put new batteries in and checked entire boat now i say where can you get that kind of service especially when it was 95 degrees out thank you marine max read more

I bought a brand new boat and could not be more happy until i put it into the water. The GPS part they installed leaked through the hull almost causing my brand new boat to sink first day. Horrible quality of service completely half assed. Bewaree!!!! read more

Double check the documentation it may have an error. I have purchased a boat in the past (7-8 years ) from Russo's. After getting into some hard times I needed to sell the boat. Because there was a note on the boat and it was going to be a short sale so I had to notify the bank. That is when I found out that Russo's was not totally correct on there documents. In attempting I resolve this issue I worked with Larry Russo SR. l don't know if he was having a bad quarter or what but he quite rude and short with me. When it was all said and done I was without a boat and out over $20000. It is important to say after my initial review that ripped Russo's apart and today Larry Jr and I spoke. The employees that helped in the mixup are no longer with the company. While Larry and I did not agree on everything we both ( in my opinion ) agreed that things could of been handled differently. In speaking to Larry Jr I felt he was a true gentleman. While he was unable to fix the problem he tried very hard to fix the customer. My original rating was a one for Russo's but after speaking with Larry Jr I have raised my ranking to a three. This change was made because of Larry Jr. If you do have an issue with a product they sell and you can't get it resolved you need to speak to Larry Jr and no one else before you do like I did and ripped them a new back side. While I am not happy with my experience I am not as angry with Russo's as I was yesterday. This was all because of how Larry Jr spoke to me. read more

A quick note to thank ALL Russo Marine for another great Aquapaloza 2015. Great dealer, great event read more

Russo Marine - Music boat with great tones - Boating Near Me - Danvers, Massachusetts

Watch your wallet! I've taken my boat here for regular service for years and the work always comes in more expensive than expected or estimated and always of questionable value. I've chalked it up to "well, boating is an expensive hobby". No more! Leaving aside the cost for a basic winterization this year - which was over $500, they tried to charge me $50 for an estimate to replace a mooring bow cover. The old cover was provided as a sample to be replicated. The answer to the estimate was "take it someplace else."- but that'll be fifty bucks for asking. Thanks Russo Marine! I also asked for an estimate for a floor hatch repair. That turned into "it's not worth fixing", "the manufacturer won't honor it's warranty". (Yes, they sell that brand.) "It's your fault. The boat got wet". Hmmm. (the boat is a completely open bowrider). Charge: $125. Thanks Russo Marine! So after that good news, I try to pick it up on a Saturday and I'm told that I can't because it's buried behind too many other boats and no one is working who can move them. Then, I get a call 2 days later saying that if I don't get down there between 9 and 5 by Friday, they will start charging me for storage because they are closing for a month. OK! So now I need to take half a day off from work to pick it up. Thanks Russo Marine! I arrive and my trailer is missing 2 hitch components, one of my speaker grills is gone, the boat is filled with leaves and sticks and a tech's dirty rubber gloves are on the floor. Thanks Russo Marine! Never again. I'll take the boat to the Cape for service if I have to before giving them my business again. You have been warned.... ****** 12/17/14 UPDATE Within less than 24 hours after posting my review above, I received a phone call from the owner of Russo Marine apologizing for the situation and asking me to return his call to discuss the matter. We spoke at length about my complaints. He listened carefully to every word I said and asked relevant questions. I believe him when he said that he wanted to use this opportunity as a learning tool and as a way to help improve his business. He addressed each and every one of my complaints during our conversation and answered each of my questions. I did not ask him for anything, much less a full refund. He offered that at the end of our discussion and I greatly appreciate it. He did not ask me to write this follow up. I feel like he heard everything I said and was interested in my opinion and the reasons I was upset. I have to say that this is the best, most satisfactory "customer service" that I have ever received on any level, in any context. He made it right. Thank you Mr. Russo. read more

I purchased my first boat from Russo Marine (now MarineMax) in the fall of 2015. The sales team was low pressure, the service was excellent and the boat was a joy; a 2015 Montauk 150 with a 60hp 4/stroke Merc. The service department took their time explaining how to run this boat (as I mentioned, this was my first). My wife and I felt safe and it handled like they said it would. We returned in the summer of 2016 and turned in our previous boat for an upgrade. They put us in a 2016 Sailfish, painted ice blue, 150 hp 4/stroke Merc, full touring package, and recreational seating all around. This one was a bit larger and primed for offshore fishing. The sales guys (Dave and Mike) were excellent and treated us with respect. The service department (headed by Mike) was also excellent. Treated us like gold. This is so important to a new customer. Boating is a whole new world, one with a steep learning curve for those interested in pursuing the details. We have truly felt like Russo (MarineMax) has been and is there for us when we have had questions. Oftentimes in any business relationship there are hurdles. The measure of a good company versus an average company is how hurdles are handled. I trust Russo of Danvers, Ma. (MarineMax) with my business. They are solid men and women who stand by their product and work very hard at producing excellent service. Great experience, and we will be back for the next upgrade, if I can convince my wife that is. read more

We purchased a used 2009 Sea Ray Sundancer 240 which was originally purchased new from Russo's. The previous owner highly recommended Russo's so when it was time to upgrade, we custom ordered a 2014 Sea Ray Sundancer 310. Mike V. and his sales team did a great job of explaining all the options and made sure we ordered exactly what we needed. The boat was delivered on the promised date even though it was rainy and cold. The boat has had zero running issues and their service staff continues to address all concerns no matter how minor they are. Linda C. handles all service / warranty claims professionally and works hard to make sure her customers are completely satisfied. We recently purchased a small outboard from their parts department at an excellent price! Highly recommend Russo Marine for all boating needs and marine service. read more

I know how you feel Anthony B, we purchased our boat in February, they have our money and haven't delivered the boat..at least you got excuses.. read more