The car arrived safe and sound, which I am grateful for. The driver didn't speak a LOT of English,…read morebut he was very nice, which I am also grateful for. I feel like Montway was a bit deceptive in the quote however. The initial quote was raised because the car was "modified", but in reality it had been stretched 1.5 ft in the front. This was not an issue for the transport, as the driver had a trailer that hauled 2-3 vehicles. Montway rep said on the phone that $200-$300 would be charged to my credit card and the rest would go to the driver, and I received an email stating that $1370 would be owed to the driver on delivery. In reality, Montway charged my card $499, and sent another email stating to only pay the driver $1,100, which I did, but it felt deceptive. I am guessing that Montway got a way better deal from the driver than they anticipated, and instead of passing some of that saving on to me, or explaining, they just charged my card double what the rep said they would and kept all of the profit. Also, the rep promised tracking, which never happened - we had to call the driver a couple of times to find out the delivery time, because he hit traffic (which I understand he cannot control) and got held up by a couple of hours. All in all, it is done, but Montway didn't leave the best impression overall as a transport broker. Grateful I had a better driver than some of these other reviews...

This review is based on being charged cancellation fee even though I clearly request cancellation…read morewell before anyone was dispatched. On Monday, June 15th, 2026, at 7:59AM PST time, I sent a cancellation request on my outlook email as specified exactly in there terms and condition as followed to the email of info@montway.com. Section 9: c. Cancellation of an Order by Customer must be submitted in writing via email sent to info@montway.com. Cancellations made via telephone, text, chat or any other medium will not be accepted by Montway. No one was dispatched yet when that email was sent that. I have uploaded the receipt of the email to this complaint On Wednesday. June 17th, 11:37AM PST, I received an email that a driver was dispatched even though my cancellation was well before that. I was told on call on Wednesday that I would be charged because someone was dispatched. Why was someone dispatched when I clearly cancelled the order well before that? As specified in their terms and condition: a. Customer may cancel an Order at any time at no cost or cancellation fees as long as the Order has not yet been accepted by a Carrier. They claimed on call they could not find the email record and claimed I will be charged the cancellation fee. I would be happy to work with Montway, the BBB, and outlook, to show proof of this email receipt that was was sent to their email at info@montway.com. I have provided them the receipt of the email record on the phone call and in chat and it was still not resolved. As of now this is also a filed complaint with the BBB and will be disputed with my bank if it comes to that. Edit: I see the reply below and you could message me at-least to find out my order. Why would I post the order number publicly? Edit 6/22/2026: In my BBB complaint reply by Montway, it was confirmed that I did indeed DID contact them before. I am getting my refund and will keep track of this. For everyone who has or will have this issue, please file a BBB complaint and attach Montway's terms of service in addition to your email as track record if you ever encounter this issue.

My driver was Oleksii. He was very professional. He contacted me to provide an ETA. He later stated…read morehe would be late due to the severe weather. I appreciated that he kept me informed. He delivered the vehicle at the time he promised. Thank you so much for the great service.

Did not make the appointment time, did not even call to say that they were running late.read more

Picked up and safely delivered a car from Arizona to Wisconsin. Great communication, appreciate…read moreall the updates. Would use again if needed. Thank you!

Date: Sept. 2019 Review for: Vehicle Transport - Carrier…read more Transporter/Driver: Victor Fitzhugh Vehicle Transported: 2013 Toyota Tacoma X-Runner Travel: CA to NM Communicative, Understanding, Courteous, Hospitable, and Professional....these are but a few of the High Values and Quality that can be found at the Midnight Movers Inc. I am truly appreciative of the support, help, and networking in providing an Enclosed Transport for my newly purchased 2013 Tacoma X-Runner. Highly Recommended and Highly Regarded. A Special Thank you to Mr. Victor for the thorough communication from pick-up to delivery and the various stages of ensuring a safe, courteous, and professional delivery. Again, Thank you for Professionalism and Hospitality in regards to your care, consideration, and communication. Best regards, Sean B.

Highly recommend anyone in the market for a used vehicle to check out Silver Auto. Large selection…read moreof vehicles to chose from and a team of people who make the process of buying a new vehicle as simple as it can be! Special thanks to Sam, Caleb, Brian and Ron for making this purchase EZ!!!!!

I bout an '07 Toyota RAV4 from a woman that carried herself extremely professionally and was open…read moreto a friend of mine taking the wheel on the testing process to negotiate to $8,000 usd [twice as much as a friend paid for same vehicle, diff color]. Safe buy. I don't recommend the optional additional warranty "service", though, it's like $2,197 usd extra and I never even got proof of Purchase about it or any information on what I paid for it to cover. The woman that represented the co was much more courteous than the man who owned it, in my opinion (as he sold me the warranty, she sold me the utility SUV). I found it more affordable to supplement with AAA; it more conveniently supplements the needs of your vehicle. As for the vehicle itself, the pre-existing issues were not disclosed to me. Luckily they weren't necessities for it to run. I paid cash, I got no discount for doing so. All in all, I'd recommend the place to someone who knows a thing or two about or is looking for a non-luxury foreign vehicle from the mid 2000's, just before 2010, for a little bit too much money. HAHA. There was a bunch of those in stock when I purchased my '07 Toyota RAV4 in August of '24. Overall: 6.5/10 *'s.

Amazing service. My cracked windshield was repaired quickly. I can barely see where the crack was…read more The repair man was efficient and personable.

Very satisfied with both the trip to my office to try to repair the chip (an incredibly reasonable…read more$65) before it starred (Tracey) and the in-shop replacement of the windshield by Walter (insurance deductible only). Discovered in the middle of a snowstorm five days later that my windshield wipers didn't work. I took the car back and it was fixed in FIVE MINUTES! Unfortunately I did have to schedule an appointment but warranty covered the cost.