Have used Peninsula Heating & Air for past five or six years for service. Our first use was to…read morediagnose and fix a unit installed by another company that had us on emergency heat all winter. Within five minutes PHA diagnosed the problem as improper wiring of the new system. Absolutely fantastic and professional customer service and quality work. When time came to replace one of our three systems their rep came out and presented a number of options at various prices and features - not emphasizing the most costly either. They installed the system within a very short time. Very neat and clean service staff and took away all old parts. Showed us how to use the system. Would definitely recommend them in the Hampton Roads area. Absolutely first class sales and service at a fair price.

Very knowledgeable and responsive however they do seem at the top of the price range for the area…read more Also wish they could get to all repairs on a unit the same day vs a separate large charge to come out another day for coil cleaning. Overall good though and I trust the quality of their work.

This review is about Ray Champion of Miller's Services. Our hot water heater died after about 30…read moreyears of service (we've owned the house for about 22 years and it was already old when we purchased the house). This was not a particularly easy job since our heater was a small system (~32 gal.) in the storage area of a converted attic room. Ray did a fantastic job, he explained everything he was going to do, and did it really well, and was friendly throughout. I recommend them (him) highly and without reservation. I'll also comment that we've had Miller's come out to do some electrical work and to clean out our septic tanks and were just as happy with their work.

The guys at Miller's were great with us, as people who were frazzled about having a slab leak in a…read morehouse we'd recently bought. Stephen was kind and friendly, making sure I understood everything they were finding and what they planned do it, all while making sure I didn't feel talked down to. They came by to let us know what the issue was, then, after we had the flooring ripped up after a leak detection company marked off where it was, they came with the jackhammer and tore up our cement. Unfortunately, the leak wasn't where detection had marked it. I'm grateful Stephen was find enough to come in on what was supposed to be his day off the next day to continue after we took up the rest of the wood overnight. They did a great job at locating the leak, fixing it, explaining what might have happened to cause it, filling the hole back up and covering it with cement. I highly recommend reaching out to them and hope you get Stephen as your guy if you ever have plumbing issues.

The heat is working way better than it did before. Thank you so very much for fixing our unit…read more The Rag Bucket LLC. We will be calling you for our future services.

Service was requested after purchasing a unit. After a year and a 1/2, it went out one night. And…read morewhen we called him, he said he wasn't coming out tonight. It is 80° on August 20th. In my house in virginia, and this man doesn't wanna come out. And help me, i'm a fifty eight year old woman, and my husband is seventy two. His excuse was he had something to do tonight? But it's okay to leave me in an eighty some degree house. When it's eighty five degrees outside. I never had an owner of a company. Tell me he didn't want to come out because he had personal plans. I do not recommend him at all.

I called CC because our Carrier unit failed and they're listed on Carrier's Web site. I was…read moredisappointed when he didn't even recommend a Carrier replacement but a more expensive Bosch IDS unit. I initially figured he was just trying to sell us a more expensive solution to get more money out of us but when I did my research I found out what Jason recommended was a great product and the perfect solution for us. CC is a bit more expensive but it's a smaller veteran-owned operation that focuses on quality. I didn't realize it until they were done but our quote included a surge protector (an industry recommendation due to the electronics in the outdoor unit) at the disconnect without us even having to ask for it. This level of service is valuable when, as a layman, you're not sure of everything you should be asking for. We have still a second Carrier unit and when it comes time to replace that we'll be contacting CC to put in another Bosch unit.

HAS THIS EVER HAPPENED TO YOU?! Your toilet goes out on a…read morehot day, so you call a professional company to come look at it. They show up, they spend five minutes looking at your outdoor toilet, and then they look you dead in the eye and demand HUNDREDS OF EXTRA DOLLARS for a standard part. You think you're paying for a high-quality toilet to get your system up and running again. BUT GUEST WHAT? YOU'RE NOT. They didn't install a real toilet. They installed one that is JUST FOR FARTS. I went outside to check their work, and the choke hole on the unit is completely microscopic. It doesn't even cool the house! It just hums and makes a loud squelching noise like a toilet bowl on a joke TV show. When I complained about the massive upcharge, the guy treated me like I was the crazy one! He basically told me I wasn't part of the Turbo Team and that I wasn't allowed to run on the field with them. Do not call this company! They will overcharge you, and replace everything with a fart part. But it will be your house's fault that the faucet leaks, because the floor isn't level. Sir, you cannot just change the rules because you don't like how I'm reacting to being ripped off! Zero stars!

Job was inspect, clean and repair, reglue 4 8" and 10" approx 16 ducts supply and return…read more Tidy (dress) them. Inspect for rodent openings, provide screen to block. (I did this) Nice response to texts and calls. Pricing fair.

From the owner: this company that puts the customer first. were on time and get the job done the way you want it,…read moreand you cannot say no to our low prices we will beat our competitors every time. when in doubt call.

I have had Riverside repair my heat pump a few times in the last couple of years at my home. they…read morewere prompt in returning calls and great at diagnosing what had been wrong. So when my heat pump wasn't working this week I called Riverside to come out and check and found to be low on Freon and had a leak in my system. Tech told me they charged 325$ to search for leak and locate. No problem. The problem is I assumed that he had already used his ultrasonic leak detector on heat pump where he had hooked his meters up and checking voltages. The leak detector is just a handheld device that detects Freon in the atmosphere. Well I was wrong and it cost me a locate plus service call. 415$ This just kinda hit me wrong. So when I was left with a decision to replace my heat pump I probably would have got them to replace even though Riverside was 1500$ more than who I got to replace. Just ask more questions and don't assume.

From the owner: HVAC contractor. Service & install all makes & models.read more

I requested an assessment of a leak, fully expecting to have to tear up my front lawn to repair the…read morepipe from the box to the street. Brandon came out and ran a series of tests that showed that it was simply a leaking toilet. He was highly knowledgeable, professional, courteous, honest, and thorough. He is extremely competent and I would highly recommend him. He literally saved me hundreds of dollars. I will not hesitate to use him again when the need arises. P.S. This is from Williamsburg, VA. Somehow Yelp listed me from CA!

They turned the water off to our house and NOT the house next door, which is what they were…read moresupposed to do. They were lazy, they did not wait for the water company to tell them where the neighbors meter was. If I could give 0 stars I would

Always had a great experience with them! They have fixed multiple things on our HVAC system over…read morethe years and always are great to deal with.

We had a leak coming from the bottom of our air handler, so I called A/C Masters -- a company we…read morehad used before and trusted -- to come out to our home in Newport News on June 13. Unfortunately, this experience was disappointing. While the technician who came was knowledgeable and professional, the issue lies in how the company conducts business, which ultimately left me $174 out of pocket for a service that didn't resolve the problem. After diagnosing the issue, the technician said the P-trap was clogged and vacuumed the drain line. She said water appeared to be draining properly and noted that some light dripping might continue due to wet insulation -- but we were relieved that the problem seemed resolved. Just a few hours later, the leak returned -- same spot, same amount. When I called the company the next day, I was told the line might still be clogged and that they could come back out, but I'd be charged another $85 labor fee -- even though the first visit didn't resolve the issue. I also learned their advertised "30-day guarantee" only waives the $89 diagnostic fee, not the labor, even for the exact same unresolved problem. After doing my own research, I realized that since they already knew the drain line was underground and made of metal, a quick vacuum was unlikely to solve the problem long-term especially because we don't have a condensation pump. It made me question and feel like they were just trying to get me to spend more money piece by piece. I tried speaking with the manager, Robert, before leaving a review to resolve the issue but was told it's simply "company policy" to charge a labor cost again. I won't be using A/C Masters in the future, and I would caution others to seek a company that stands behind their work and prioritizes fixing the problem the first time -- not charging again for unresolved issues.