Recently, we had to replace our heating and air conditioning system.We received bids from 3…read morecompanies and Nelson's bid American standard equipment at a fair price. we selected them and it turned out to be a great decision. Everyone we dealt with was knowledgeable and made it an enjoyable experience. The sales personnel were able to answer all my questions. The 3 person installation team arrived on time and completed their work within 5 hours. Not only did they perform the expected work but without being asked fixed a problem which the system always had. The drain would back up and the previous contractor would tell me to pour bleach into the line. they went into the crawl space under the house and bracketed the line. This was fantastic. In summary, they did more than was expected of them, were always on time and all interactions were very pleasant. We will definitely use Nelsons in the future. t

Our hot water was not circulating .. no hot water on the opposite end of the house (from the water…read moretank). The tech said the circulation pump is dead - replacement would a couple of thousand dollars. I called someone else for second opinion - they came out and simply turned on the circulation pump (which was in the off position). Everything working fine !! Just a small charge for a service call. Unbelievable !!

Always had a great experience with them! They have fixed multiple things on our HVAC system over…read morethe years and always are great to deal with.

We had a leak coming from the bottom of our air handler, so I called A/C Masters -- a company we…read morehad used before and trusted -- to come out to our home in Newport News on June 13. Unfortunately, this experience was disappointing. While the technician who came was knowledgeable and professional, the issue lies in how the company conducts business, which ultimately left me $174 out of pocket for a service that didn't resolve the problem. After diagnosing the issue, the technician said the P-trap was clogged and vacuumed the drain line. She said water appeared to be draining properly and noted that some light dripping might continue due to wet insulation -- but we were relieved that the problem seemed resolved. Just a few hours later, the leak returned -- same spot, same amount. When I called the company the next day, I was told the line might still be clogged and that they could come back out, but I'd be charged another $85 labor fee -- even though the first visit didn't resolve the issue. I also learned their advertised "30-day guarantee" only waives the $89 diagnostic fee, not the labor, even for the exact same unresolved problem. After doing my own research, I realized that since they already knew the drain line was underground and made of metal, a quick vacuum was unlikely to solve the problem long-term especially because we don't have a condensation pump. It made me question and feel like they were just trying to get me to spend more money piece by piece. I tried speaking with the manager, Robert, before leaving a review to resolve the issue but was told it's simply "company policy" to charge a labor cost again. I won't be using A/C Masters in the future, and I would caution others to seek a company that stands behind their work and prioritizes fixing the problem the first time -- not charging again for unresolved issues.

Mike came out and changed the fixtures in my father's bathroom and did some work on his outside…read morespigot. He was professional, friendly and his work was well done. He also purchased the maintenance enrollment plan they offer.

Had an emergency weekend same-day call for AC that went down, Austin showed up to help us within…read moreeight hours of calling and was so courteous and professional. He checked all the things that could've been and provided some solutions as well as let us know that if we need anything to give him a call. Highly recommend for emergency calls on the weekends!

We were having problems with our air conditioner this Summer. It never went below eighty degrees in…read moreour home even though the outside temperature would climb up in the nineties. I called this company to come out and service our AC system. Adam came out and did a nice job of servicing our system, While he waited around for awhile to see the difference, there was no reduction in the house temperature. After a period of time he decided to check the ductwork condition. I told him I had just hired a company to replace any and all old sagging or missing insulation under our house. When he came out later dripping with sweat, he gave me bad news and good news. The bad news was there was a large hole in our ductwork at an elbow turn and the air or heat was not coming into the house, but coming out into the crawl space. That was why the temperature wasn't lowering inside. He said the good news is I repaired the leaking area for you. I couldn't just leave you in the heat. (we thought that was very considerate of him to do that). I thought, another bill for someone to come out and repair the hole. I was disappointed that the two men had failed to repair the hole or inform me about it. That's another story I will address later. We told Adam how much we appreciated what he had done to help us out with the temperature, for Summer and come Winter. He showed me pictures of what it looked like before and after he repaired it. I asked him if he would email them to me so I could show the other company what their men failed to do. We both thank this young man for his time and what he did as I said we are both Senior Citizens. I hope he didn't get in trouble for what he did. I highly recommend this company to anyone and thanks again Adam for a job well done.

These guys take care of my maintenance contracts for multiple homes and for my business and they…read moreare excellent! Always on time, great communication, and very honest about repairs and rates, up front. Very professional staff as well. (I use them for routine maintenance and they have also replaced an AC unit for me).

Called to make an appointment and the lady who answered the phone was so disrespectful I cancelled…read morethe service.

It was excellent service from phone call to repair. From the girl that answered the phone to Josh…read morethe plumber that replaced my water heater the entire service was 5 star. Thanks to Colonial our new water heater provides us with endless hot water. I highly recommend them for plumbing and will soon be using them for a furnace project.

Good customer service was once an expectation. This is no longer the case in this country. It has…read morebecome the exception, not the expectation. I can't begin to tell you all the experiences of poor or non-existent customer service my wife and I have had in the past year. We firmly believe in supporting small business, which is one of the reasons we chose Williamsburg Heating and Air Conditioning to install our new HVAC system in February 2018. We could not have made a better choice. The customer service we have needed since its installation has been prompt and professional. While on vacation this month, a neighbor monitoring our house informed us our air conditioning was not working. I called your company from Atlanta to get a service scheduled upon our return home. Your representative gave us an appointment time the morning after we arrived home. The service tech, Seth Betler, arrived in the time frame window that we were given and immediately conducted a diagnostic evaluation of the system. He discovered the AC compressor shorted out. He told us the compressor had to be replaced and would be covered under the warranty. Our first question was, "When do you think it can be installed?" He told us that Williamsburg Heating and Air Conditioning did not keep compressors in their parts inventory and he would need to get one from the distributor in Newport News. He made a phone call and found out that the distributor did not have one in stock. He said they would have to order one from the factory in Arkansas and it would not be here for 5 or 6 days. He would call when it arrived to schedule the installation. Needless to say, we were frustrated that we would be without air conditioning in 90-degree temperatures for 5-6 days. Customer service is a priority at your business! Within 90 minutes of leaving our house, Seth called to say that after making numerous phone calls, he had located a compressor in Elizabeth City, NC. In addition, he convinced the supplier to meet him half way to deliver the compressor and he would have it installed at our house that same afternoon. In today's world, that is INCREDIBLE customer service. In our eyes, the sign of a smart CEO is the quality of people with which he surrounds himself to make a successful business. Seth Betler was a great hire and I recommend that he be named employee of the year!! Mr. Johnson, we plan to tell this story to everyone we know and sing the praises of Williamsburg Heating and Air Conditioning, as it is well deserved. We plan on leaving on-line reviews wherever we can to let people know for their HVAC needs there is only one company they can trust and depend on: Williamsburg Heating and Air Conditioning. We recognize your team went above and beyond for us, and we can't thank them enough. We appreciate you and your staff for coming to our rescue on Friday, July 23, 2021. With gratitude, Phillip and Alison E.

Brennan from Williamsburg Heating and Air came yesterday to service our A/c system. It was a…read moreSunday so there was an additional service charge which Brennan explained before making the appointment. He came on time and also called when he was on his way. He diagnosed the problem and made the repair. He was extremely professional and explained all that he did. We have used Williamsburg Heating and Air for years. We are most pleased with their professionalism . You could not ask for a better tech than Brennan. Thank you.

Needed quick attention. Needed licensed professionals…read more Needed response to home inspection! ( Selling our home ) Needed affordable repairs. And Cyphers Plumbing delivered. and PLUS we got Excellent Customer Service and personal attention, Thanks Dori! ( Felt like I made a new friend! ) And thanks to the whole crew. They were on time, supportive, honest and professional. They knew exactly what they were doing and what we needed. Highest Referral from US! Thank you CYPHERS Heating & Plumbing.

Great people to work with. Dave was very professional, friendly, knowledgeable and responded to my…read morecall very quickly. I have already recommended these folks to a close friend who lives nearby and will also recommend Cypher Plumbing to my neighbors. I was impressed.

Responsive, safe, clean, knowledgeable, professional, consultative. Many words describing our use…read moreof Max's services over the years. I would recommend them to anyone that hasn't given them a chance, as they are more responsive than the "One Hour" folks and more value for what you pay! Thanks for all of the help! - John Haynes

I contracted Maximum Air to repair my AC unit that had a leak. It was necessaire to replace the…read morecoils and outside unit because of its age. I chose them because they had good reviews and a reasonable price. They communicated with me well and were on time. The job was well done. What made them really stand out was as follows. I had a condensate discharge pump that worked but was taped together. After the job was completed, the technician told his boss Mac about the pump. I was called and told that Mac would like to come out and replace the pump at no cost to me. Yes, he installed a new pump at no cost to me. Where else are you going to find that kind of outstanding service?