A wholly unprofessional, bait and switch experience with a "tax" on our estimate.
Long story, so hang in here.
We called Rush Glass in the fall of 2017 for some shelving and provided *exact* measurements. We were quoted $160 for the six shelves we needed. This was a great price, so we decided to use them.
We put our project on hold because we had travel plans. We wanted Rush to make an appointment to come by to take exact measurements.
In Nov. 2017, we emailed Rush to set up an appointment. We made sure the following info was in the email:
6 shelves, each measuring 28 3/16" x 11 3/8", 3/8" (recommended thickness) with sanded edges - $102 total. Polished edges will be $3 -$4 more per shelf .... $160 for all work, plus delivery.
We then emailed Rush three more times, each time including the same info above regarding the measurements and verbal quote. We never received an emailed response although Rush did call back to confirm our appointment.
In early 2018, we were supposed to meet with Rush with a one hour window. After about half an hour passed by, we called to see if they were still going to show up. Omar called back and asked if he could reschedule since the snow from a couple of days prior had thrown off the schedule. Um, okay. It would have been nice and professional if we had been told the day before that they had scheduling problems.
We then met with Omar who took measurements. He later texted the actual price.
Wait for it.
***$550!!***
Wow.
When we called Omar, he asked if he sent a written quote. We replied no, it was all verbal, but we had sent numerous emails with the quoted info, a price that *he* quoted. Not once did he ever reply or call and say "Hey, wait a second; this is the wrong price. The cost will be 3.5 times more."
Omar also created a convenient loophole and said that the quotes were only good for thirty days, something he never mentioned on the phone. When queried as to why he didn't respond to ANY of the emails, he said that he doesn't look at emails that often. Unacceptable.
We have no idea how a business can operate by providing a verbal quote they can't keep, not checking emails and failing to notify a customer of a schedule change. Just an utter waste of time.
Omar could not explain what happened, but we have a feeling he felt that we were more than able to pay a higher price and added a "tax" to our quote.
Far too many excuses. Stay away.
FYI, here are our notes from our initial conversation:
glass shelves, polished edges SET UP APPT
Rush Glass - (443) 840-7874
3/8" (recommended thickness) with sanded edges - $102 total
Polished edges will be $3 -$4 more per shelf
$160 for all work, plus delivery. Email - rushglassandmirror@gmail.com read more