The staff was wonderful. We were only going to spend one night but then 12" of snow hit New Bern…read more I asked if we could extend and then extend again. They gave us the rate originally set for the first night and then made some calls for us regarding what was open or not. Everyone there went out of their way to make us feel welcome and be helpful. One young man even went out and helped my husband clear off the car. I can't recommend this Marriott enough.

Such an amazing hotel experience! The front desk team is very friendly, upbeat and professional!…read moreRooms very clean and well maintained.

As a Hilton Diamond member, I found this property somewhat disappointing given the nightly rate of…read moreover $200. The hotel appears to have been recently updated, and the renovations are appreciated. However, the guest rooms are quite small, and housekeeping is only provided every other day. At this price point, I would expect daily housekeeping service as a standard amenity. My biggest concern was the pool area. While the water itself was clear, there was visible mold and organic growth around the interior surfaces of the pool, giving the impression that routine professional pool maintenance is not being performed. This significantly detracted from the overall guest experience. The complimentary breakfast was mediocre at best, which unfortunately has become increasingly common across the Hampton Inn brand. The offerings felt heavily processed, particularly the omelets, and there were few healthier alternatives available. Even simple items such as hard-boiled eggs were absent. The chicken sausage was also an unusual choice that seemed out of touch with the preferences of many guests. Overall, the hotel met my basic lodging needs, but it fell short of the expectations associated with both the Hampton Inn brand and its price point. With greater attention to maintenance, housekeeping, and breakfast quality, ownership and management could significantly improve the guest experience.

This place is an active construction site. The workers start early in the morning, so if your…read moreflight got delayed and you got in late and slightly jet lagged, you can forget about sleeping in. There is not adequate parking because they have taken up most of the lot with storage containers and heavy machinery (although the VIP parking spaces are not blocked, just not available for you unless you're whatever status). There is no place to fill up a water bottle because they were installing the new fountain (see the exposed wiring in the picture). The fitness center is covered with construction materials, so there's no way to use that. If you had hoped to use the conference room, that's also filled with construction materials, but don't worry, they didn't put a "Do Not Enter" sign, so come on in I guess. There was no one at the front desk for most of the day, which left one of our group waiting for over 15 minutes to check in. Breakfast starts at 6, but the day we left (a Sunday) there was no coffee. I waiting until 6:20 before giving up on that. There is coffee in the room (enough for one person, not two), and they give you a bottle of water when you check in. Look, I understand that the place wants to stay open while doing renovations. Can't let the stockholders take a loss, amirite? But for the SUBSTANTIAL cost of the room, one would expect the amenities that are advertised to be available, or at least to not have to park at the hotel next door and walk across the grass. Six thumbs down.

The first aspect of this arrangement of course is guest services. Check in for hotels is 3pm as…read morestandard practice. I arrived into New Bern, NC at 10am and, after dealing with my bags not arriving to New Bern with me, I checked in at noon. They were really accommodating, and checked me in immediately. Lots of smiles and good vibes from the four people I interacted with there all weekend: Kim was one. The room was spacious enough. I got a River facing King with a balcony and sofa chair. Standard decoration for hotels. I've stated at a lot of large hotels. They tend to be in their own decor bubble, unless the chain goes out of their way to break the cycle. Something comforting about that though, like coming back to something familiar no matter where you are on the planet. The bed was very comfortable. I slept extremely well. It rained all weekend mostly, so I didn't get to enjoy the backyard this go around. When it stopped raining on Sunday, I got a bit of drumming in on the gazebo jutting out on the river. That was very cool. Others seemed to take the opportunity afforded by the sunshine to enjoy the deck and the pool. The location of the hotel is great. Most of the larger places to stay in New Bern are located around the perimeter of town along the water. The only other options are the B&B's within town, but the amenities are quite different. The hotel doesn't have a "bar", but their is a cafe downstairs open during "business hours": food, coffees, alcohol, dessert. They also provide a minibar for snacks and drinks around the clock.

Arrived at 2pm on 30JUL26 after a 6hr. drive. Official check-in is at 3pm. I was greeted by the…read morefront desk attendant "well, I'll have to see if your room is even ready". Not a, "I hope your travels went well", not "glad you selected us" not, "welcome to our Courtyard". More customer service training required. It happens that the room was ready. Unfortunately, this courtyard does not recognize Marriott Bonvoy status as typically you are thanked for being a member, gifted with a few bottles of water and an offer for a late checkout. None of this occurred. Yes, they did have my Marriott number as I reserved through my app. We stayed in room 319 where the tub would not drain well during a shower leaving about 3 inches of water when finished. Checked multiple times the drain was pulled open and it was. The housekeep failed to leave regular coffee in the room and we only had decaf. When I went to the desk to get a few bags in the morning the clerk was very kind and offered other items as well. The AC in the room was fantastic and the room was clean. The lobby area was also clean and had a glass of wine at the bar after returning from dinner and the bartender was also very kind. Location is great!

Certainly the most unique lodging I've ever had!…read more What happens when someone takes a 1950s style motel, updates the facility and gives the rooms themes? You get the Ziegler Hotel & Suites! I was working about 20 miles NE of New Bern, and was looking for options other than (a) the $100+/night hotel chains in New Bern or(b) a longer drive to Havelock for a room more in the company's acceptable expense range. Fortunately my internet search found the Zieglar, with rates at least $20/night less than the New Bern chains and comparable with Havelock rates. I stayed in the 1940.s themed room. Frank Sinatra photos and album covers are featured on the walls, along with other 1940's stars from radio, movies, and sports. Other rooms have as themes the 1950's, 1960's, Elvis & Marilyn Monroe, and even a Goth inspired room. Here's was impressed me. The room had all of the modern conveniences (hdtv, microwave, small refrigerator) but also included a DVD player with several movies in the room, and about eight books. I opened the drawer of the writing table and found a 1940's edition of LIFE magazine. The bed was comfortable with sheets having a colorful design - not your typical white hotel sheets. The towels and other linens were a higher quality than what you would find at most hotels. The heat/AC unit was a newer remote control design, and along with the ceiling fan kept the room comfortable on hot humid summer days. If I were looking for a comfortable quiet place where I want to indulge in a good book or two for a few days I would definitely suggest the Ziegler. Don't think it would be a good choice for a family on vacation on the business person needing a place for business meetings, But - if you want a quiet place that isn't your run of the mill lodging room and at a reasonable price - give 'em a try!

If you are a couple traveling to or through New Bern check out the Ziegler Motel. The Zig is a…read moreremnant of past years. Small, clean, quaint, quiet, and safe location. Very close to historic downtown New Bern without the high prices of downtown hotel chains. The rooms have all the expected amenities, TV, frig, microwave, king bed. Love sitting on porch and enjoying night air.

Beautiful boutique hotel. Close to everything with dedicated parking. All details well addressed…read more( loved the peanuts and old fashioned candy).

This is such a wonderful place to stay for exploring New Bern. It's a distinctive experience, and…read moreunless you absolutely must have an on-site restaurant and front desk then this will make a memorable stay different from the chain hotels and traditional B&Bs that are the other options. This is an e-boutique hotel. You will receive a code prior to your stay that opens the building and your guestroom doors. Assistance is only a text away, but I didn't need anything during my stay. The rooms are gorgeous, with designer furnishings and accents in soft blues and grays. It's elegant, yet also very comfortable with a supremely luxurious bed and two nice chairs making a reading nook. The bathroom has large floor space, thought the shower is a bit small. There's no closet per se, but there's a rack with plenty of hangers and shelving above, plus drawers in the bedroom for storage. I paid the small extra amount to book one of the rooms with a balcony. I would recommend going that route, as the balcony rooms are on the side of the building away from Front St. and facing toward the river and the sunset view. The balconies themselves are large, with a side table and two chairs that are comfortable for enjoying the view. Location is prime, and just about anything you're here to do will be within walking distance. Tryon Palace is just a few blocks down, and the main shopping and dining streets are even closer. The riverfront is just across a parking lot. There is on-site parking at The Harvey, with one space for each room. It's easy to access, and directly adjacent to the building. There are no elevators or bell staff to assist with bags, so there are considerable stairs involved unless you're on the ground floor. (There are three floors of guest accommodations.) Everything here is fresh and new and in impeccable shape, and there are many historic photographs the Harvey building and the New Bern area in the hallways and on the landings, but from the inside you would never guess the structure is well over 200 years old. My only frustration was with the TV, which is one of those things where I can never find "normal" channels -- for instance, I could not locate the Monday Night Football game on it. But maybe you're better with technology than I am. Otherwise, this was a terrific option and I wouldn't really consider anywhere else if returning to New Bern.

Stayed here overnight and was satisfied. Check in and check out was easy. Rooms were clean…read more Toiletries were from Dove and mounted on the walls. Each unit includes a small kitchenette with a sink, dishes, a full sized refrigerator, stovetop with two burners and a microwave. Beds were comfortable. Rooms had good lighting. Free Costa coffee was available 24/7 from a machine that freshly grounds it on demand. It is located in a small marketplace near the entrance where other snacks and drinks are sold. No complimentary breakfast here (as it is at all Candlewood hotels), but that is fine since the price was less expensive than similar hotels in the area that did offer breakfast. There is a fitness center here as well but I didn't get a chance to check it out. I'd stay here again if nearby.

I know we're in the middle of a pandemic, but come on, at least greet your guests. At that, most…read morehotels have a minimum of two personnel at the front desk. Yet, I was calm and patient as I waited for the clerk to return to the counter for my check-in. The room was clean, and dishes provided during my stay for the week. However, I noticed that the bed was a standard and not the queen that I had booked for my visit. Still, I wasn't overly concerned, but it might be an issue for a couple that specifically requests a queen-size bed. I even looked at my confirmation email, and it read, QN, which is a queen. FYI, a Queen is larger than a Standard. Oh yeah, no shower gel either. See photo. Luckily, I brought soap with me. Nevertheless, housekeepers shouldn't be overlooking the obvious. Hard to overlook an empty bottle. Next, I was informed that Candlewood Suites doesn't offer breakfast, which is fine since the room had a stovetop. Also, I thought I saw a sign that read, NO PETS. Well, I stayed on the second floor, and some lady across from me had one Weimaraner and a spotted German Shorthaired Pointer. Definitely, not small or medium size dogs, and I guess she snuck them into the hotel, which probably isn't difficult since they only have one person on staff at the front desk. Since I am deaf, I only noticed them because they were jumping on her as soon as she opened the door to her room. I cannot tell you if they barked all night or not. Sorry, I didn't get a photo of the dogs, but most hotels will place anyone with a dog on the first floor. Finally, as I loaded up my vehicle at 3 AM, there was no clerk in view. I made three trips to the room to make sure I wasn't leaving anything behind. On a side note, Harris Teeter grocery is right around the corner from this hotel, which was a nice plus, and there is a Panda Express directly in front of the hotel in the parking lot.

I was a little worried about the most recent reviews, but this hotel is fine. The front desk was…read morefriendly and accommodating. Our room was clean and had everything we needed. Super cold ac! Nice! This hotel also has a great breakfast buffet and cheap vending machines. I would stay here again.

My husband stayed in Room 414 on July 11, 2026. When he turned down the sheet there were bed bugs…read moreon the sheet and in the nasty carpet. It was midnight and he had spent the previous night in the airport due to a weather delay so he just slept in a chair. It was so gross. Due to exhaustion he did not say anything. He is 80 years old and is going to a Purple Heart Convention at a different hotel. I am going to call tomorrow so I can talk to a manager.

Excellent in nearly every regard. Clean, well appointed. The handicapped bathroom featured a tub…read morerather than a roll-in shower, and the bed was a smidge higher than ideal, but neither of those things was insurmountable. I recommend.

More like DISComfort Suites! The image I'm sharing is an email sent to me in response to the…read morefeedback I submitted to corporate rating my stay. Unbelievable. There's no way I would've ever stayed there again but apparently this is the way they deal with complaints so do yourself a favor and just keep looking elsewhere. We booked for 2 nights for our family reunion and have stayed here multiple times in the past with no problems whatsoever. Well, they must be under new management because they have gone way downhill. The first room we were assigned had a broken AC unit. Maintenance was supposed to come fix it but never did. The room smelled horrible like mildew and multiple stains on the carpet (I'd be willing to bet this hotel has been flooded but not repaired). We were eventually moved to another room only to discover that the door didn't fully lock. We had to use the latch to even feel somewhat secure. Other family members stayed in other rooms in the hotel and they had similar issues with rooms in poor condition. These rooms need some SERIOUS repairs and some TLC. It's UNETHICAL to keep collecting money for rooms that you KNOW are not up to par! Also, someone kept propping open the back door with a rock. I moved it several times and it seems like this is a common practice because no one else seemed concerned, yet it is extremely UNSAFE for obvious reasons. We also noticed that some of the staff brought their young children to work with them. I know times are hard but this is unsafe and likely an OSHA violation. So many disappointments. It felt like we were staying at a Motel 6 or Super 8. This is not the Comfort Suites that we had grown to love over the years and certainly not what I paid for or expected. It is obvious that there has been a change in management and/or ownership since the last time we stayed there and no one seems to care that they are ruining the Comfort Suites brand. We will NOT be staying again.