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BridgePointe Hotel & Marina

2.8 (53 reviews)
ModerateHotels, Marinas
Open Open 24 hours

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View from our room

We pulled in late at night after driving all day. The staff was friendly and the room/hotel was clean.. a little warn but comfortable. The breakfast was average. Enough to fill you up but not great. Scrambled eggs were hot but watery and the sausage was cooked but not appetizing. The cereal, bread, yogurt drinks and hotcakes were good. We would stay again. The bast part, when we woke up and looked out the window, a beautiful view was in front of us. You can also walk to the marina and over the bridge to downtown New Bern Reasonable price compared to the upscale the other hotels tried to do.

Milissa G.

It was an all right hotel a little pricey, but it was a last-minute book the staff was very nice the morning breakfast was OK. The elevator stopped working, and we had to use the stairs a little while our power went out but it came back on the rooms are a little. The room reminded me of the Renaissance, which was cute and cozy, but a little different to modern day room.

Stained dirty blanket

The fourth floor smells like cigarette smoke. The first few floors smell like urine. Dirty rooms. Long black hairs folded into the bathroom towels. Dirty stained blankets. Yuck

Thick Dust Layer on the Furniture & Lamps

**DISGUSTING HOTEL. NO REFUNDS** The white sheets & comforter looked clean but there was something black on one of the white pillowcases. The nightstands & computer desk lamps were covered in thick layers of dust. The bathroom wasn't any better: the sink & countertop looked wiped down, but the toilet seat & underneath were not clean, & there was hair on the bathtub. I called the front desk (and the phone looked like it hadn't been cleaned/wiped off in quite some time), housekeeping arrived promptly & "cleaned" the bathroom. As I was setting up my laptop on the computer desk, I pulled out the office chair to sit down & the black seat was visibly covered in what appeared to be human bodily fluids. This was absolutely filthy & totally unacceptable. After housekeeping left, I looked at the bathroom & the toilet seat still wasn't clean. I gathered all my belongings, went downstairs to the front desk, told the clerk the room was not clean enough to stay in & I checked out. I requested a full refund, which she absolutely refused. I emailed the manager & she also refused a refund stating they could've given me another room. No, thanks!! If one's this dirty chances are the others are just as bad. Manager said my reasons aren't "valid". So, a filthy room is not a good enough reason to refund a customer. I booked thru Expedia, and because the General Manager, Jennifer Michels, refused a refund I paid about $150 for a filthy room that I was in for 30 minutes. DON'T STAY AT THIS HOTEL!!!

View from the hotel of the riverfront and historic downtown
Jeff R.

Great location across the bridge from the historic downtown. Easy free parking. Hotel is average and little dated but our room was clean. The heat/ac unit was very noisy but we thought it was OK for a night or two. Free breakfast was good, get there early. Vending machines, drink machines, very small exercise room, not much there. No restaurant or pool and the marina is closed. We liked the location mainly. They do charge your card an addition $100 deposit in case you mess up the room then you get refunded if everything is OK when you leave. Still not sure if this got refunded yet since we were just checking our past Sunday (not a fan of that).

Mold in the toilet that they didn't clean once in 14 days

If I could give fewer stars I would. The good: The staff is all really kind (for the most part) especially the gals at the from desk & the location is ideal. That's the only positive. The bad: Cockroaches are just considered normal in this hotel We woke up to find young cockroaches in the room the day before we were supposed to check out; the general manager said that there is nothing they can do about it (no discount or anything like that) because we booked through Agoda. The general manager sounded like she didn't care & as though we were simply bothering her by letting her know they have cockroaches. She didn't even say they would take measures to prevent it for future guests or anything. They serve breakfast daily, thank gods we haven't eaten anything there. After talking to the hotel a bit more a few hours later, we've been told the general manager just won't do refunds for ANY pests seen in the hotel. We were told she thinks it's normal to have cockroaches in a hotel (that also serves food) because of the environment. We were told that she isn't concerned about them despite the health hazard they pose to people. There are a few other issues beyond the roaches though as well. The sink has black mold running from the pipe down the wall a good 5 inches at least, from what I assume is a leak they never fixed. When we have made sure often to not have the 'do not disturb' sign up the room still often isn't touched by staff at all. There is mold growing in the toilet, it has been there the past 3 times they 'cleaned' the room. It hasn't been dealt with & there is nothing in the room for us to be able to clean it with. There is mold all around the walls & ceiling in the bathroom as well. Nobody has dusted the room since long before we got to it or at all since we've been here, the lightbulbs in the lamps were all covered in thick dust when we arrived. The wall air conditioning unit is plugged into an extension cord instead of the wall as well but that's obviously the least of my issues.

Chrissy A.

Beautiful view from our room. Comfortable bed. Older hotel that has been updated. Found a great deal online making it a better value than being in Historic New Bern. The continental breakfast was tasty. The staff at check-in was very friendly, but the guy at check-out was definitely lacking in friendliness. Would absolutely stay here again.

Above toilet

I will never stay here again! It is filthy! There was a hole in the ceiling in our bathroom above the toilet, our shower curtain had brown stains on it. I requested a new one but it was never brought to us. The sides of our mattress had stains all over it. Was concerned about walking in the room without shoes on the floors were gross. This place needs new management and a thorough cleaning. A lady in the elevator told my husband she had to ask for a new room because hers had mold in it.

Room with two queens
Kathleen S.

Let me start off my saying that I am probably being overly generous with my three stars if I'm basing my review solely on accommodations, but due to the nice staff and great views I'm settling. I should mention that we didn't choose this hotel on our own, I was previously booked at a Marriott in which they had overbooked their rooms and thought they were being helpful by arranging accommodations for me here - therefore, with several other hotels already sold out, I didn't have much choice. I wasn't given the best impression initially when our Uber driver told us it was probably the lowest hotel on the totem pole, however he wasn't far from the truth. The 'lobby', if you can even call it that, is small and outdated. The halls and elevator smell of mold. Upon first sight, the hotel room itself looked nice..but upon closer inspection it couldn't be farther from the truth. The walls were scratched and missing paint, there were stains on the blankets, rug, and chair as well as mold on the bathroom ceiling. There was garbage and old food under my bed, and I *might* have had a mouse as a roommate, though I didn't want to look below the bed further to confirm. The room does has a refrigerator, microwave and coffee pot which could be convenient but I didn't trust the cleanliness of them after seeing the other room conditions. The only pros of this place were the nice views of the marina and the continental breakfast was pretty decent, there were eggs, bacon, yogurt, fruit, waffle maker, cereal, coffee and juices. I would not choose to stay here again unless management did a complete remodel - the potential is there, they just have to put some TLC into it!

The marina. ..and sunset

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6 months ago

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11 months ago

The Manager is very rude. She seems to be more concerned with showing off her power than having compassion or understanding.

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Review Highlights - BridgePointe Hotel & Marina

All of the staff, Katie and Scott at the front desk and General Manager Jennifer Michaels sought to make our visit a positive one.

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Northwest Creek Marina - Fixed docks

Northwest Creek Marina

(2 reviews)

Great marina. Remote. I know the new ownership, Oasis Marinas is making a strong effort to spruce…read moreit up. I hope they are successful. However when they took over they raised prices 25% for this very remote marina that has fixed docks and far from everything. So, they really need to match services to price and still keep the hometown feel of it. They're spending money on upgrades and we have high hopes. Great location on the River if far from town.

This marina is in the middle of nowhere, if you are in a car...relatively speaking. It seems that…read morenothing is easy to get to around New Bern because of all of the bridges. You can be 5 minutes away from hubs of commerce and activity and it looks like you are in the middle of nowhere. My brother had bought a boat and it was docked at the marina. I spent about 10 days here and had a fairly good time. There is a little store that sells wine and beer and snacky-type foods. A laundry with washers and dryers is in the clubhouse. Adjacent to the headquarters is a restaurant/bar (they didn't have their liquor license yet when I was there) where the food is decent, if it is still extant. Lots of dock..._lots_ of dock. The slip was almost as far away from the parking lot as you could get. The marina has wheeled carts that you can load your gear into to facilitate loading your boat. That helped, but I swear, it was like a quarter-mile round trip to return the buggies so other folks could use them. Unless you're a raving asshole and just leave them parked on the pier. I saw some of that. Helpful folks running the place. I had occasion to talk to them several times and they were friendly and helpful. No pretentiousness or aloofness. If you are in the area, toodle on over and check it out. It is quite a drive from New Bern proper, but if you are starved for recreation, you could do worse.

BridgePointe Hotel & Marina - hotels - Updated May 2026

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