We had a great 1-night stay at the DoubleTree by Hilton in New Bern. Our room was comfortable with…read morea great view; the staff was friendly and accommodating; the overall location of this hotel is superb! Our room overlooked the waterfront and all the local restaurants and shops were easily walkable right out of the hotel front door. There is also a great walking path along the waterfront from the back of the hotel. The breakfast buffet in the morning had a great selection of hot as well as continental buffet. Overall, if we were in New Bern again we would easily stay at this hotel.

The room was clean and I enjoyed th river front. The staff was weird and wouldn't always aknowdge…read moreyou at the front desk. The breakfast was not good. It was over priced and food didn't taste good. Go somewhere else if you can.

Very beautiful rooms and free breakfast prompt airport pickup all worked out great staying here…read more enjoyed using the pool and gym too

The staff was wonderful. We were only going to spend one night but then 12" of snow hit New Bern…read more I asked if we could extend and then extend again. They gave us the rate originally set for the first night and then made some calls for us regarding what was open or not. Everyone there went out of their way to make us feel welcome and be helpful. One young man even went out and helped my husband clear off the car. I can't recommend this Marriott enough.

As a Hilton Diamond member, I found this property somewhat disappointing given the nightly rate of…read moreover $200. The hotel appears to have been recently updated, and the renovations are appreciated. However, the guest rooms are quite small, and housekeeping is only provided every other day. At this price point, I would expect daily housekeeping service as a standard amenity. My biggest concern was the pool area. While the water itself was clear, there was visible mold and organic growth around the interior surfaces of the pool, giving the impression that routine professional pool maintenance is not being performed. This significantly detracted from the overall guest experience. The complimentary breakfast was mediocre at best, which unfortunately has become increasingly common across the Hampton Inn brand. The offerings felt heavily processed, particularly the omelets, and there were few healthier alternatives available. Even simple items such as hard-boiled eggs were absent. The chicken sausage was also an unusual choice that seemed out of touch with the preferences of many guests. Overall, the hotel met my basic lodging needs, but it fell short of the expectations associated with both the Hampton Inn brand and its price point. With greater attention to maintenance, housekeeping, and breakfast quality, ownership and management could significantly improve the guest experience.

This place is an active construction site. The workers start early in the morning, so if your…read moreflight got delayed and you got in late and slightly jet lagged, you can forget about sleeping in. There is not adequate parking because they have taken up most of the lot with storage containers and heavy machinery (although the VIP parking spaces are not blocked, just not available for you unless you're whatever status). There is no place to fill up a water bottle because they were installing the new fountain (see the exposed wiring in the picture). The fitness center is covered with construction materials, so there's no way to use that. If you had hoped to use the conference room, that's also filled with construction materials, but don't worry, they didn't put a "Do Not Enter" sign, so come on in I guess. There was no one at the front desk for most of the day, which left one of our group waiting for over 15 minutes to check in. Breakfast starts at 6, but the day we left (a Sunday) there was no coffee. I waiting until 6:20 before giving up on that. There is coffee in the room (enough for one person, not two), and they give you a bottle of water when you check in. Look, I understand that the place wants to stay open while doing renovations. Can't let the stockholders take a loss, amirite? But for the SUBSTANTIAL cost of the room, one would expect the amenities that are advertised to be available, or at least to not have to park at the hotel next door and walk across the grass. Six thumbs down.

The first aspect of this arrangement of course is guest services. Check in for hotels is 3pm as…read morestandard practice. I arrived into New Bern, NC at 10am and, after dealing with my bags not arriving to New Bern with me, I checked in at noon. They were really accommodating, and checked me in immediately. Lots of smiles and good vibes from the four people I interacted with there all weekend: Kim was one. The room was spacious enough. I got a River facing King with a balcony and sofa chair. Standard decoration for hotels. I've stated at a lot of large hotels. They tend to be in their own decor bubble, unless the chain goes out of their way to break the cycle. Something comforting about that though, like coming back to something familiar no matter where you are on the planet. The bed was very comfortable. I slept extremely well. It rained all weekend mostly, so I didn't get to enjoy the backyard this go around. When it stopped raining on Sunday, I got a bit of drumming in on the gazebo jutting out on the river. That was very cool. Others seemed to take the opportunity afforded by the sunshine to enjoy the deck and the pool. The location of the hotel is great. Most of the larger places to stay in New Bern are located around the perimeter of town along the water. The only other options are the B&B's within town, but the amenities are quite different. The hotel doesn't have a "bar", but their is a cafe downstairs open during "business hours": food, coffees, alcohol, dessert. They also provide a minibar for snacks and drinks around the clock.

Arrived at 2pm on 30JUL26 after a 6hr. drive. Official check-in is at 3pm. I was greeted by the…read morefront desk attendant "well, I'll have to see if your room is even ready". Not a, "I hope your travels went well", not "glad you selected us" not, "welcome to our Courtyard". More customer service training required. It happens that the room was ready. Unfortunately, this courtyard does not recognize Marriott Bonvoy status as typically you are thanked for being a member, gifted with a few bottles of water and an offer for a late checkout. None of this occurred. Yes, they did have my Marriott number as I reserved through my app. We stayed in room 319 where the tub would not drain well during a shower leaving about 3 inches of water when finished. Checked multiple times the drain was pulled open and it was. The housekeep failed to leave regular coffee in the room and we only had decaf. When I went to the desk to get a few bags in the morning the clerk was very kind and offered other items as well. The AC in the room was fantastic and the room was clean. The lobby area was also clean and had a glass of wine at the bar after returning from dinner and the bartender was also very kind. Location is great!

Awesome stay while we were in New Bern. Conveniently located close to downtown and pet friendly! We…read morestayed in a 70s themed room and loved it. My only complaint would be no ice anywhere - but that is an easy fix! The bed was comfortable. The decor was awesome. I need to find the VE Bus shower curtain!! Our pup loved the grass!

Certainly the most unique lodging I've ever had!…read more What happens when someone takes a 1950s style motel, updates the facility and gives the rooms themes? You get the Ziegler Hotel & Suites! I was working about 20 miles NE of New Bern, and was looking for options other than (a) the $100+/night hotel chains in New Bern or(b) a longer drive to Havelock for a room more in the company's acceptable expense range. Fortunately my internet search found the Zieglar, with rates at least $20/night less than the New Bern chains and comparable with Havelock rates. I stayed in the 1940.s themed room. Frank Sinatra photos and album covers are featured on the walls, along with other 1940's stars from radio, movies, and sports. Other rooms have as themes the 1950's, 1960's, Elvis & Marilyn Monroe, and even a Goth inspired room. Here's was impressed me. The room had all of the modern conveniences (hdtv, microwave, small refrigerator) but also included a DVD player with several movies in the room, and about eight books. I opened the drawer of the writing table and found a 1940's edition of LIFE magazine. The bed was comfortable with sheets having a colorful design - not your typical white hotel sheets. The towels and other linens were a higher quality than what you would find at most hotels. The heat/AC unit was a newer remote control design, and along with the ceiling fan kept the room comfortable on hot humid summer days. If I were looking for a comfortable quiet place where I want to indulge in a good book or two for a few days I would definitely suggest the Ziegler. Don't think it would be a good choice for a family on vacation on the business person needing a place for business meetings, But - if you want a quiet place that isn't your run of the mill lodging room and at a reasonable price - give 'em a try!

Stayed here overnight and was satisfied. Check in and check out was easy. Rooms were clean…read more Toiletries were from Dove and mounted on the walls. Each unit includes a small kitchenette with a sink, dishes, a full sized refrigerator, stovetop with two burners and a microwave. Beds were comfortable. Rooms had good lighting. Free Costa coffee was available 24/7 from a machine that freshly grounds it on demand. It is located in a small marketplace near the entrance where other snacks and drinks are sold. No complimentary breakfast here (as it is at all Candlewood hotels), but that is fine since the price was less expensive than similar hotels in the area that did offer breakfast. There is a fitness center here as well but I didn't get a chance to check it out. I'd stay here again if nearby.

I know we're in the middle of a pandemic, but come on, at least greet your guests. At that, most…read morehotels have a minimum of two personnel at the front desk. Yet, I was calm and patient as I waited for the clerk to return to the counter for my check-in. The room was clean, and dishes provided during my stay for the week. However, I noticed that the bed was a standard and not the queen that I had booked for my visit. Still, I wasn't overly concerned, but it might be an issue for a couple that specifically requests a queen-size bed. I even looked at my confirmation email, and it read, QN, which is a queen. FYI, a Queen is larger than a Standard. Oh yeah, no shower gel either. See photo. Luckily, I brought soap with me. Nevertheless, housekeepers shouldn't be overlooking the obvious. Hard to overlook an empty bottle. Next, I was informed that Candlewood Suites doesn't offer breakfast, which is fine since the room had a stovetop. Also, I thought I saw a sign that read, NO PETS. Well, I stayed on the second floor, and some lady across from me had one Weimaraner and a spotted German Shorthaired Pointer. Definitely, not small or medium size dogs, and I guess she snuck them into the hotel, which probably isn't difficult since they only have one person on staff at the front desk. Since I am deaf, I only noticed them because they were jumping on her as soon as she opened the door to her room. I cannot tell you if they barked all night or not. Sorry, I didn't get a photo of the dogs, but most hotels will place anyone with a dog on the first floor. Finally, as I loaded up my vehicle at 3 AM, there was no clerk in view. I made three trips to the room to make sure I wasn't leaving anything behind. On a side note, Harris Teeter grocery is right around the corner from this hotel, which was a nice plus, and there is a Panda Express directly in front of the hotel in the parking lot.

I was a little worried about the most recent reviews, but this hotel is fine. The front desk was…read morefriendly and accommodating. Our room was clean and had everything we needed. Super cold ac! Nice! This hotel also has a great breakfast buffet and cheap vending machines. I would stay here again.

This place accommodated my brother and I overnight in an emergency situation and we couldn't be…read morehappier to have found them. I was able to have my dog, plus my rescue, staying there for only $25 in pet fees. We did the 8 hour drive straight from Philly and found this place once we got to New Bern. The front desk was super nice and helpful and called to check on us once we were settled in. They gave us easy door access which led to the marina and docks, which was a stunning view. Check out time is NOON, they offer breakfast 6-9, pool for warm season, and CLEAN rooms. We typically don't need a hotel in New Bern, but this is one we will definitely be using/recommending in the future!

Excellent in nearly every regard. Clean, well appointed. The handicapped bathroom featured a tub…read morerather than a roll-in shower, and the bed was a smidge higher than ideal, but neither of those things was insurmountable. I recommend.

More like DISComfort Suites! The image I'm sharing is an email sent to me in response to the…read morefeedback I submitted to corporate rating my stay. Unbelievable. There's no way I would've ever stayed there again but apparently this is the way they deal with complaints so do yourself a favor and just keep looking elsewhere. We booked for 2 nights for our family reunion and have stayed here multiple times in the past with no problems whatsoever. Well, they must be under new management because they have gone way downhill. The first room we were assigned had a broken AC unit. Maintenance was supposed to come fix it but never did. The room smelled horrible like mildew and multiple stains on the carpet (I'd be willing to bet this hotel has been flooded but not repaired). We were eventually moved to another room only to discover that the door didn't fully lock. We had to use the latch to even feel somewhat secure. Other family members stayed in other rooms in the hotel and they had similar issues with rooms in poor condition. These rooms need some SERIOUS repairs and some TLC. It's UNETHICAL to keep collecting money for rooms that you KNOW are not up to par! Also, someone kept propping open the back door with a rock. I moved it several times and it seems like this is a common practice because no one else seemed concerned, yet it is extremely UNSAFE for obvious reasons. We also noticed that some of the staff brought their young children to work with them. I know times are hard but this is unsafe and likely an OSHA violation. So many disappointments. It felt like we were staying at a Motel 6 or Super 8. This is not the Comfort Suites that we had grown to love over the years and certainly not what I paid for or expected. It is obvious that there has been a change in management and/or ownership since the last time we stayed there and no one seems to care that they are ruining the Comfort Suites brand. We will NOT be staying again.

More pictures of this nasty place. I don't know why Wyndham doesn't remove them from the site.!read more

The staff who checked me in and out were friendly and helpful. The condo was so pretty. The view…read morefrom the screened in porch was awesome. I loved having morning coffee out there and again in late evening. They have a recreational center with a large variety of things to do. There is an indoor and outdoor pool. We had a great time there. It is situated in a great spot to visit New Bern, historical New Bern, and going to the coast. Great location. We loved the historical district of New Bern. Tryon Palace, the trolley tour. The great restaurants. I will definitely book there again.