I had a great experience with this company. I had picked up my car in the Tivoli hotel location…read morewith a minimal wait and was able to return at the airport with no additional fee. For a small fee, I had a toll tag and it was billed directly to my credit card afterwards. The airport location was easy to find and seamless as far as the return was concerned. I pulled up and within minutes was on my way after the agent checked the car. The airport carts were nearby so we could load our luggage directly onto them. I was emailed a receipt almost immediately. I would recommend this company.

Complete rip off. Offered a free upgrade then they charged for us…read more Upon return rushed us out as they had cars backing up being and then claimed there was damage which wasn't pointed out upon return. Claimed we refused to sign. Complete crooks.

Tourist trap. I…read morereserved online at a specific price. At pickup, I was told only two cars were available and was given a different vehicle. I was not informed that this would result in a €600 upgrade charge, nor was the upgrade presented as optional. The rental rate itself matched my reservation -- the issue is the undisclosed €600 upgrade, which I did not request or knowingly agree to. I was under extreme stress due to my husband being very ill at the time, which made the lack of clear disclosure even more concerning. Do not rent from Hertz Lisbon Airport.

Avis Car Rental. Do your homework before you pickup car at airport…read more Arrived at the airport only a few minutes wait and chose Avis as the office was in the airport itself.. Very friendly staff at both pickup and drop off. We paid £48 for 4 days hire thru British Airways. Of course, when you get to the airport, they try and sell you all the extra's but it was not a hard sell. I already expected this and politely declined. If you need a child booster cushion only, best to take one with you otherwise it is around 10 euro's per day. Just a word of warning when considering insurance. I am a very experienced driver, driving both coaches and buses in Europe. The driving in Lisbon is very chaotic and busy. The driving standards are not like in the UK. If you are not used to driving on the left hand side of the road, I would advise you to take out insurance before you go as it will be cheaper. We then went to the car park to pick up the car. VERY IMPORTANT. Check the car thoroughly. There was a lot of minor damage not listed on the sheet you have to sign. Luckily, I know what to look out for so made sure all the damage was properly listed on the document you sign. They are not looking to stitch you up, but spend a few extra minutes doing a proper inspection of your car as it will save you time (and money) later. In conclusion, would recommend but make sure to follow the points I have raised. You will be glad you did.

We had the worst experience ever with this rental. It took us hours to check in. We ended up buying…read moreinsurance (worst decision ever). When we walked over to pick up the car it was wedged between two pillars. We had to enter the back seat and pull the car totally out of the stall for us to get in and load our luggage. There was no one there to assist in anyway. The pick up spot was way to dark to take pictures of the vehicle. When we returned the vehicle it was chaotic to say the least. The people directing us didn't ask which car rental place so we had to circle the airport. Once we were there they took photos of the car. (Amazingly the lights were very bright as opposed to the dark pickup area). They found some light scratches smaller than a pen tip (which we believe were already there) What should have cost us less than $200 ended up costing us over $1,200. This was the worst experience we ever had with any car rentals! Big rip off. I will never use them or recommend them ever again.

Terrible experience with this rental company in Lisbon/Tivoli. I rented a Mercedes S-Class and…read morehalfway through my trip the car displayed a warning that it would shut down because the AdBlue tank was empty. How does a premium rental car even leave the lot without something so essential? I lost nearly four hours waiting for roadside assistance, missed important reservations, and then was forced to pay the technician in cash for AdBlue--even though I purchased full roadside coverage with zero deductible. To make matters worse, the company later recharged my credit card for the same expense. I've emailed them several times with no response. Zero accountability, zero customer service. For a company renting "luxury cars," this was anything but a luxury experience. Save yourself the stress--rent elsewhere.

Beware of Sixt Rent a Car. They are attempting to charge me 650USD for a small tear to the sidewall…read moreof a tire. I am certain this did not happen on my watch as it is the kind of damage that happens in parallel parking or running too close to a curb. This did not happen. I believe it was there when I picked up the car or happened after I dropped it off. They claim I should have inspected the car before I drove off, but this tear was not visible to the naked eye, especially in the dimly lit airport garage. When I asked for a photo, they had to circle the tear in fluorescent magic marker (otherwise it couldn't be detected). They also violated their own policy because their rep is supposed to complete a "return checksheet" with the renter at the drop off point. This was never done. Instead, this guy walked around the car, looked inside, and said "You can go".

Doesn't car rental RESERVATION mean you have a car ready for me. Like why did I F-ing reserve it…read more Car not ready at the kiosk they give us a drink ticket. 20 minutes later STILL not ready. Why am I spending my vacation standing outside SIXT. Do BETTER.

We had a confirmed reservation to pick up a car at the Rua. Jos Estevo 3 location. This was the…read moreabsolute worst car rental experience we have ever experienced. Upon arriving, there were about 20 people waiting and one clerk working. We put our reservation number into the waiting que machine and it couldn't find the reservation. Tried twice more, wouldn't take it. We were told to take a ticket representing we didn't have a reservation. Waited an hour, then called the 800 number. They said to try the number again, it was valid. Put the number in the machine, the reservation was found and we got a valid waiting ticket. Even though we were issued a ticket at 10:00am, they wouldn't honor it. In total, we waited about 2.5 hours & missed the tour we were driving to, which had non-refundable tickets.

Prepare to spend 2 hours in line to get your pre-booked rental…read more The representatives are really polite but the office is terribly understaffed.

I wish I had checked reviews for Europcar before I rented a car through Hotwire. Nothing but a…read morebunch of crooks. Booking and picking up and even returning my car was easy as pie. No problems at all. But when I got my invoice??? A difference of over $500 in charges was charged to my credit card over what they had originally quoted me for the vehicle. When I try to email? no response and it's been multiple attempts over a week. When I try to call? I'm always "disconnected" or I get hung up on because they "can't hear me" as soon as I mention I'm having a problem with an invoice. And apparently this is a VERY COMMON occurance. Never again, Europcar. Never again!!!

BEWARE!! SCAMMERS here!! You will rent one type of car online only to find out it's either…read moreunavailable or "being returned soon" then they up charge you to take a car that's on their lot. Totally a scam to make more money. When we rented the total was around 350 usd, but since that wasn't available and the "only" option was something else this rental turned into all most 1000.00 usd rental. Yes a thousand dollars!!! Even for the highest tiered member of this company you will get no one. service was poor, people were rude and disrespectful upon returning the car. I'd highly suggest renting from another company. Enterprise, Almo and National all the same and I'd stay away!! Definitely not like the service in the US or the car classes for the money paid.

Had the worst experience here. There was a small stain on the back seat when we picked up the car…read moreand I didn't bother recording it as it's not the first time I would rent a car with old seat stains (not a new car). Spent 30 minutes documenting all other existing damage on vehicle. Upon returning the car, they insisted we were responsible for the seat stain. More importantly, TIAGO INACIO, was extremely demeaning and hurled insults at me when I advised that the stain was present at pickup. There's a reason this outfit has poor reviews. It's a thinly veiled extortion racket where they hope they can get you to pay for stuff that has nothing to do with you. And they have the worst customer service I have encountered at a car rental. If you have a choice, avoid this dumpster fire of a company. If you don't, then dedicate 45 minutes documenting even the tiniest marks on the car (inside and out). Otherwise, expect to be cheated and scammed by these guys!

Olivauto is the only car rental company I use. It is rare to find a company like this! No hidden…read morecosts, no extra charges, just pay what they quote. My advice to simplify things: Take their simple insurance and get a V card for tolls. They have won my trust over the 8 times I have returned to them. Daniel was a very friendly and helpful team member who made my experience this time great. The other company I trusted up until recently was BeRent but they charged me to wash the car on return. I can't recommend Olivauto enough!