Tourist trap. I…read morereserved online at a specific price. At pickup, I was told only two cars were available and was given a different vehicle. I was not informed that this would result in a €600 upgrade charge, nor was the upgrade presented as optional. The rental rate itself matched my reservation -- the issue is the undisclosed €600 upgrade, which I did not request or knowingly agree to. I was under extreme stress due to my husband being very ill at the time, which made the lack of clear disclosure even more concerning. Do not rent from Hertz Lisbon Airport.

It was easy to hire with them and comparison of different deals almost takes 2 minutes to select…read morethe best deal.

DO NOT RENT FROM THIS AVIS…read more They will charge you for non existent damage to the car and there is zero opportunity to dispute it. It's pure extortion I feel terrible even putting 1 star. Somehow it should be negative

Avis/ budget , the worst car rental ever, they charge me over $1100 for 10 days without my…read moreknowledge, the worst customer service very rude, they are not honest they lie to my face, anyway please stay a way from budget/Avis they are sooooo bad. (Over charging and they are liars) the worst car rental company budget/avis. very baaaaad

Prepare to spend 2 hours in line to get your pre-booked rental…read more The representatives are really polite but the office is terribly understaffed.

I wish I had checked reviews for Europcar before I rented a car through Hotwire. Nothing but a…read morebunch of crooks. Booking and picking up and even returning my car was easy as pie. No problems at all. But when I got my invoice??? A difference of over $500 in charges was charged to my credit card over what they had originally quoted me for the vehicle. When I try to email? no response and it's been multiple attempts over a week. When I try to call? I'm always "disconnected" or I get hung up on because they "can't hear me" as soon as I mention I'm having a problem with an invoice. And apparently this is a VERY COMMON occurance. Never again, Europcar. Never again!!!

Terrible experience with this rental company in Lisbon/Tivoli. I rented a Mercedes S-Class and…read morehalfway through my trip the car displayed a warning that it would shut down because the AdBlue tank was empty. How does a premium rental car even leave the lot without something so essential? I lost nearly four hours waiting for roadside assistance, missed important reservations, and then was forced to pay the technician in cash for AdBlue--even though I purchased full roadside coverage with zero deductible. To make matters worse, the company later recharged my credit card for the same expense. I've emailed them several times with no response. Zero accountability, zero customer service. For a company renting "luxury cars," this was anything but a luxury experience. Save yourself the stress--rent elsewhere.

Beware of Sixt Rent a Car. They are attempting to charge me 650USD for a small tear to the sidewall…read moreof a tire. I am certain this did not happen on my watch as it is the kind of damage that happens in parallel parking or running too close to a curb. This did not happen. I believe it was there when I picked up the car or happened after I dropped it off. They claim I should have inspected the car before I drove off, but this tear was not visible to the naked eye, especially in the dimly lit airport garage. When I asked for a photo, they had to circle the tear in fluorescent magic marker (otherwise it couldn't be detected). They also violated their own policy because their rep is supposed to complete a "return checksheet" with the renter at the drop off point. This was never done. Instead, this guy walked around the car, looked inside, and said "You can go".

We had a confirmed reservation to pick up a car at the Rua. Jos Estevo 3 location. This was the…read moreabsolute worst car rental experience we have ever experienced. Upon arriving, there were about 20 people waiting and one clerk working. We put our reservation number into the waiting que machine and it couldn't find the reservation. Tried twice more, wouldn't take it. We were told to take a ticket representing we didn't have a reservation. Waited an hour, then called the 800 number. They said to try the number again, it was valid. Put the number in the machine, the reservation was found and we got a valid waiting ticket. Even though we were issued a ticket at 10:00am, they wouldn't honor it. In total, we waited about 2.5 hours & missed the tour we were driving to, which had non-refundable tickets.

We recently rented a car from Sixt - the original rental was from 2-22-25 to 3-5-25. We received…read morethe first car and we immediately had problems with the car. Turned around and had to return to Sixt to get a new car - waited 2 hours till they got a new car that worked. When we returned the car in 3-5-25 we had to wait 2 hours before we could return the car. They were completely backed up. We were happy to be returning the car because of the poor service from rental to returning the car. When returned home we received a bill 2 months later saying we owed another $176 - because we returned the car a day late. We have our paperwork showing on the rental agreement but they keep on saying we own them the money. We will keep fighting with them until they stop. I would never rent from Sixt again.

We were in Lisbon the end of July 2024 on a cruise. Rather than take the overpriced underwhelming…read morecruise tours we chose the Chill Out Lisbon Free Walking Tour. This was the best decision of our cruise. Jose' led us on a tour of the real Lisbon. A former school teacher the tour involved culture, history and great food recommendations. It truly was the highlight of our vacation. If you want to actually see the city, learn its history and experience a little of its actual culture, book this tour. If you have a larger group (ours was 8) you can book a private tour by pre-paying a tip and have the incredible experience we had. Jose' will customize the tour to your interests and physical ability. Be aware Lisbon is very hilly. Our tour involved climbing both of the major hills in the city. I was thankful there was not a third hill.

An absolute must if you come to Lisbon!!!…read more This review is way overdue but we had the best time, and learned so much about the city on this tour. Our guide was the head honcho of this operation, and gave us a true "locals" insight on the lay of the land. Unlike some tours, each Chill Out Lisbon is different, as they prioritize catering to each specific audience. Before you step out on your FREE tour, they'll ask questions to see what you really want to see and learn about the city. How awesome is that. We saw several of the main landmarks, but even more of the "roots" of Lisbon. My favorite parts being the Alfama district, and the grand finale. I won't spoil the grand finale but I'll say it's most definitely worth staying to the end. Thanks to our wonderful guide, I believe their name was Jose, but pardon me if I am mistaken. If you can, please tip your lovely guide; they will most likely let you know they are open to receiving tips.