DO NOT RENT FROM THIS AVIS. They will charge you for non existent damage to the car and there is zero opportunity to dispute it. It's pure extortion I feel terrible even putting 1 star. Somehow it should be negative read more

Avis/ budget , the worst car rental ever, they charge me over $1100 for 10 days without my knowledge, the worst customer service very rude, they are not honest they lie to my face, anyway please stay a way from budget/Avis they are sooooo bad. (Over charging and they are liars) the worst car rental company budget/avis. very baaaaad read more

Poor customer service and deceitful. Waited over 2 hrs for a car. Claimed that they sent Quick pass which never was sent. Then received a hybrid. Twenty minutes on the road to a birthday celebration, the electrical engine on this car failed stranding us on a busy expressway waiting for over 1.5 hrs for a tow truck and then a taxi taking us back to airport (see photo). MORE THAN 6 hours later, finally given a new car but missed a planned birthday celebration. They promised "total compensation" (see attached photo) but did not follow through. They further claimed damages on return for "fender/bumper" scratch (see photo) demanding ~€1000. "Steer clear" of AVIS/BUDGET! Read the other reviews below which confirm similar experiences. read more

If I could give 0 stars I would. Very fraudulent Avis location. Arrived with 3 children after a very long international flight which had several delays and lost connections. Prepaid for a premium car. Only addition I asked for was a car seat. They added several hundred euro for an upgraded premium car (which I had already paid for premium) which was only demonstrated on the final rental agreement I was emailed after leaving the center. I was also told by the local Avis rep to take pictures on drop off (since I would be returning the car at 3am) as often times damages are claimed which are non existent and/or fraudulent. Several hours later after arriving in Paris, I was emailed a document claiming damages costing 300euro. Unfortunate for them, I had pictures and a full 360 video of the car without damages. I have escalated to Avis customer service who said this could take 30-45 days to resolve. Do not rent from this location. Try Hertz instead. read more

You need to rent the absolutely smallest car possible if you have any intentions on driving in the urban areas. I was "upgraded" to an SUV and it was a huge mistake. The Streets are super tiny. Parking spaces are at a premium. This includes in some parking garages. Also gas as of this writing is about $8 per gallon so renter beware. read more

I picked up from Lisbon airport a 1-week SUV rental from Budget. I made the reservation a month earlier, directly from Budget's website. I've been using car rentals (business & pleasure) in the US and internationally for over 35 years now, and I have to admit Lisbon was my most pleasant experience - I'm really surprised by all negative reviews. 1) 2-3 days before my trip, Budget/Lisbon called my mobile (I was still in NY), to let me know that as a FastBreak member they'll have my car ready for me, and I should skip any lines at the counter. 2) At the airport, I was greeted by an intelligent and pleasant young employee, who spoke English well, and indeed had my car & paperwork ready. 3) I was given a new (3,000 KM), clean SUV, without any pressure for upgrades, insurance etc. 4) Returning the car was an equally good experience. read more

We are in Lisbon for one day and just spent it in line waiting for a car we booked months ago. Worst service ever.

Big scammers - extremely dodgy operation. Within 15 minutes of leaving we received an incident report for pre existing damage with an already produced quote for damages. In 15 minutes? They are running a scam to charge you for existing damage to their cars. The so called owner (David) appears to own other franchises in Portugal (refer to Faro reviews), this is clearly a set up to fleece customers out of money for non existent damage after they have dropped off the vehicle. They don't respond to emails nor provide any supporting information (I'm still waiting for my rental agreement). Dispute the charges and refer this business to the Portuguese and EU consumer authorities, I have with mine and already received a response. It's blatant fraud and the Avis Budget Group should be ashamed to have such individuals attached to their brand. read more

I canceled my Lisbon Avis reservation even though it cost me $150 because of all of the bad yelp reviews! I think it will be cheaper in the long run. I won't pre-pay next time. Thanks yelpers! read more

I wish I had read the negative reviews before renting. Like many others, I was charged an additional €250 for a minor scratch on a rim upon returning the car, which I am certain I did not cause. The size and nature of the damage seemed negligible, yet I was billed for it. Despite my complaints, the response from AVIS was standardized and unhelpful. Future renters, be vigilant and consider documenting the vehicle condition thoroughly before driving off. read more

Be wary of Lisbon Avis rental. They charged us 750 euro for a hairline scratch that was already on the car. We saw two other groups of disgruntled customers who were likely experiencing the same issue. It spoiled are vacation. You won't have time to dispute when you are trying to catch your flight. The dispute resolution at head office is a joke. They have zero respect for the customer. I would avoid Avis, particularly at this location. Other customers are reporting similar issues. read more

Avis - Car Rental Near Me - Lisbon, 11

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Where do I begin! We rented a 9 seater and were given a 9 seater that was ALL scratched up and dented. No reverse cameras no sensors or anything on this massive car. If you are looking for a large vehicle with safety features I would not recommend AVIS. When we contacted them to complain it took a week to get a response and nothing was done. In addition, our diesel vehicle was provided with little to no adblue fluid which we had to go and buy on our own to refill, 2 weeks into our trip. And no windshield wiper fluid which we also had to buy and refill. In addition, 2 weeks in the car also alerted us that it needed maintenance done. So we were basically given a car that was not maintained at all. We then got a flat tire while driving north from the algarve. We called Avis and they were great and told us to wait 30min or less and we'd have some help to change the tire and we'd be on our way. We waited an hr and then called the towing company they sent us the number to and the towing company told us they were extremely busy and we would have to wait for approximately another hour. When the tow truck driver contacted us he asked who was picking us up as he was instructed to pick up the car and take it in. This caused another mess and there was so much miscommunication between Avis and the towing company. We are travelling with two small children and this is incredibly irresponsible. The tow truck driver got here helped change the tire and then he informed us that we would need to get the tire fixed in case we got another flat tire and it would be coming out of our pocket. Another thing to put a dent in our plans. We were also charged for the tow truck and for them to fix the tire. We then called customer service for guidance on what to do with a vehicle that doesn't have a spare tire, the flat tire and all the extra things the car was asking for. We were told to go to an AVIS and get a new car. We called 3 locations which never answered and one of them hung up on us. We then had to call the airport location which never answered and customer service, Renato seems to be their only customer service rep said we would have to go to the location and check if they had any vehicles available, but driving to the airport from our accommodation was incredibly far. In comparison to sixt which I used when travelling around Ireland this has been such a horrible experience. With sixt we had A NEW car delivered TO US within an hr and we were on our way. No extra charges or anything, what we were quoted is what we paid no need to pay for a tow truck. AVIS basically had us going around in circles to get anything resolved. Come to returning the car we were charged an extra €1000 euros from our quote, plus a bunch of fees that we were never informed of. I wouldn't advise AVIS, look around at other rental places even if the cost is a bit more expensive at least you can rest assured you won't be sat on the side of the road waiting for for an unknown amount of time to get help and most likely a more reliable company. You will also not be charged an extra arm and leg that you weren't quoted for. This has been our first and last time ever renting from AVIS, I strongly advise anyone looking to rent a vehicle steer clear of AVIS. read more

Booked a rental with them and used a credit card with rental protection. Upon return they charged me with a few scratches with I agreed with the premise that all the charges will be put on the original card. They instead charged a different card I have on profile which now caused my credit card to refuse the damage. I called and asked for the charge to be moved over. They refused. read more

Avis charged me for full tank even though I returned it almost full. I was told when I rented that as long as I bring it back more than 75% full there is no charge. I brought it back at 90% and was charged 88 EUR refueling charge. Misleading agents! They make more money from scamming people than from rentals. read more

Absolute WORST Avis experience. DO NOT BOOK at this location. They are fraudsters. Rented a car for just 8-9 hours and brought the car back intact. The employee who received our car at the return couldn't care less to commuicate with us, but slapped us with a 500-euro damage charge. Before filling the report, he kept circling the car trying to find anything to mark as damage. He marked a light scuff on the passenger door as a scratch and claimed it as a 500-euro worth of repairs. I went over to check the door and found that I was was able to lightly rub it off until there was absolutely nothing left. I showed the employee that there was nothing else left and he refused to change his report. I have been going back and forth with AVIS customer service for several days now and they are extremely unhelpful and it's all falling on deaf ears. **DO NOT BOOK WITH THEM**. read more

Customers should be very cautious about the Avis located at Marques Pombal in Lisbon. This location of Avis tried to charge roughly 260 euros for a hairline scratch measuring roughly one centimeter long, and about the thickness of three sheets of typing paper. The attendant did not accompany me to inspect the vehicle when I picked it up, and without glasses the alleged damage would not be noticeable to most people. When I returned the car several days later, the same attendant accompanied me to do a return inspection and walked directly and purposefully right up to the trunk area to point out the alleged damage. He seemed to know exactly where the damaged area was AHEAD OF TIME and suggested that I not worry because the insurance on my credit card would probably cover the cost of the damage. I became immediately suspicious and told him so. His response was this: well, you should have checked the car more closely when you picked it up. It is almost impossible that I could have caused this damage. For one thing, I never used the trunk area. No luggage was placed into the car at any time and each evening, the car was kept in a gated area with 24 hour surveillance. The rest of the time I was responsible for this car, I was mainly driving on highways. The best explanation I have is that the tiny little scratch on this vehicle was there long before I rented it. I have used Avis many times for well over a decade, all over the world. I trust this company and that's why I keep coming back (and why I took the time to write this review). This is the first time any Avis - worldwide - has ever tried to cheat me and I hope it will be the last time. At a minimum, I hope other customers don't encounter the same experience I had - particularly if you are from out of town or less familiar with the appropriate steps to take to report a business for poor service (or, in this case, petty fraud). If you must use Avis in Lisbon, make sure to look for hidden scratches, knicks or dents - especially in less obvious parts of the vehicle. Customers should assume that the smaller the scratch is, the more likely it will be that the people at this Avis already know it is there and hope you won't notice it when you pick up the car so they can surprise you with a very exorbitant charge for damage you did not cause. The attendant I worked with seemed friendly, polished and shrewd and his behavior was practiced - suggesting my experience is probably not the first of its kind. read more

Avis - Avis in Lisbon, at Marques Pombal, charged me over 250 Euros for this tiny knick I didn't cause. Inspect your vehicle before renting. - Car Rental Near Me - Lisbon, 11

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We had to rent a car in Mexico for 17 days and we chose discoverycars because we knew that booking with a third liability party was mandatory in this country and discoverycars had this service included. The reservation was made between discoverycars and AVIS and as soon as we arrived at AVIS to pick up the car we were told that discoverycars had not made the reservation with third liability party and we had to pay the service separately and pay and extra of $363.04, otherwise we wouldn't be able to lift the car. We showed the contract with discoverycars, we called discoverycars directly, who spoke to AVIS and explained that the third liability party was included in the contract, we tried to speak to the store manager, we tried everything, but AVIS refused to deliver the car as long as we did not accept the extra regarding the third liability party. Unfortunately, after more than an hour and a half of discussions and calls to UK via Mexico, we were advised by discoverycars service to pay the extra amount requested and to file a complaint later. It was 5pm, we had a 2 year old baby and we had no choice but to accept the extra service for the third liability party. When the trip ended we filed a complaint with discoverycars. We presented all the evidence we had in our possession: Contract with discoverycars where it says that the third liability party is included, and reservation with AVIS, where it says that discoverycars did not reserve the third liability party service and what is our surprise when We received a response from discoverycars saying that the service that AVIS charged us for, is not third party liability but rather an extra service that would be optional and that is why they are not refunding our money. ATTENTION DO NOT BOOK WITH DISCOVERY CARS BECAUSE THE CONTRACT YOU SHOW FROM DISCOVERY CARS DOES NOT GUARANTEE YOU ANY PROTECTION FROM THE COMPANY THAT WILL RENT YOU THE CAR AND YOU WILL HAVE TO PAY EXTRA FOR A SERVICE THAT SHOULD ALREADY BE INCLUDED. read more

Be wary of the vehicles state at pick up, they seem very happy to rent clunkers. I accepted a more than 10 bad scratches and dents on a van but did not get to test everything and worst of all the window wipers. When it actually rained the back window wiper was scraping and falling off. Forgot about it and returned the van at 5 am without anyone to talk to. Then got charged euro 150 and told that it is my fault. Got it. I used to respect Avis. read more

Avis - One of many scratches at pick up. Clunkers. With Avis! - Car Rental Near Me - Lisbon, 11

Worst car rental experience we ever had: we were charged for a large paint scratch that was already on the car and documented when we rented it. We provided documentation and pictures to their customer service, they were reviewing (?!), and without any report back just charged our card. Avis should consider what kind of business they give their name to. read more

Avoid at all costs !! We had made a reservation through Expedia. When we got to the desk there are five employees who are completely overwhelmed and understaffed. The lines look like desperate people trying to catch the last flight out of a rebel besieged capital. You can almost hear the artillery in the distant. I digress. Don't come here, seriously. I have been in line nearly an hour and see no hope in sight. The manager of the National Car Rental company walked by, shook his head in disbelief; not making this up. The other car rentals are running efficiently and smoothly. If most people have a reservation, why the delay? This should be a ten minute transaction at most. I assume that they are asking people to sign contracts in Cuneiform with clay tablets and then translating said tablets into whatever language you speak. I think the rebels may have won and we are all caught off behind enemy lines.... help! read more

Been here online about one hour waiting. service extremely slow. If You don't want to get stressed on your vacation then chose another car rental company! read more

It seems like Avis can't figure out how many reservations they have at a given time period (Saturday morning in this case) - since the cue to get a car is huge and the service is anything but fast. Would prefer a smaller company that has a faster service, like the people that awaits for the costumer with a sign outside arrivals ...I bet they would get me a car faster. Always liked Avis but it seems like they are cutting corners here. Costumer service should be a priority "we try harder" is not being taken seriously from my perspective. 25" waiting for a car. Really?? read more

Avis - Car Rental Near Me - Lisbon, 11

Unbelievably poor customer service at the Avis Lisbon Airport counter in September 2022. Rented through United and have Avis Presidents Club although that made absolutely no difference at all. Went to the Preferred line first and after finally getting to the counter was told because you rented with United we won't honor Presidents Club "so go ticket and wait on the other line". Finally got the counter after 90 minutes and it took about 20 minutes to go through all the rental stuff. Spent over 2 hours total to get the car and can't understand why when the car was pre booked. Contacted United to advise of the poor service and they were no help. Will never use again despite the United and Avis status read more

Terrible experience so far. Totally understaffed. We have been waiting 45 minutes and still an indeterminate number ahead of us. I say indeterminate because even though you need to take a number like a bakery it is coded by your company. So a may be Avis and b budget. Not sure what c and d are - they seem to service Payless here? Anyway we are b27. When we got here they were servicing b19. They are now up to b21 - 45 minutes later. This is just unbelievable. Update: it is now more than 1 hour and 45 minutes. Still no car. We reached the desk. They told us our car was being washed but it would be ready by the time we reached the lot. When we reached the lot they told us another 15 minutes. Then 29 minutes went by. They say they have no idea how long it will take. They say it's the front desks fault. Avoid these people!!!!! read more

Complaining about the location at Mundial Hotel in Lisbon : There were only two people working the counter (cut down to one when one of them disappeared). The lineup was out the door in one of the busiest parts of Lisbon. We have been waiting an hour and haven't made it to the counter yet. Surely there's a more efficient way to handle this situation. Also, we can still see people waiting for their cars to be driven up. Never have his issue with Hertz. read more

Avis Car Rental. Do your homework before you pickup car at airport. Arrived at the airport only a few minutes wait and chose Avis as the office was in the airport itself.. Very friendly staff at both pickup and drop off. We paid £48 for 4 days hire thru British Airways. Of course, when you get to the airport, they try and sell you all the extra's but it was not a hard sell. I already expected this and politely declined. If you need a child booster cushion only, best to take one with you otherwise it is around 10 euro's per day. Just a word of warning when considering insurance. I am a very experienced driver, driving both coaches and buses in Europe. The driving in Lisbon is very chaotic and busy. The driving standards are not like in the UK. If you are not used to driving on the left hand side of the road, I would advise you to take out insurance before you go as it will be cheaper. We then went to the car park to pick up the car. VERY IMPORTANT. Check the car thoroughly. There was a lot of minor damage not listed on the sheet you have to sign. Luckily, I know what to look out for so made sure all the damage was properly listed on the document you sign. They are not looking to stitch you up, but spend a few extra minutes doing a proper inspection of your car as it will save you time (and money) later. In conclusion, would recommend but make sure to follow the points I have raised. You will be glad you did. read more

At the moment of checking in was offered the electronic tolls device. They told me that cost 7 dollars per day. Calling to the customer service in US, I found out that was only 1,20 per day and the rest was for road assistance that I never asked for. SCAMERS!!!!! read more

There were 12 people waiting for their prepaid cars, and it took us 1 hour 40 minutes to get our car. It should have been a 5-minute operation. If only computers had been invented! Then Avis could have known in advance that there will be people getting cars, and they could have hired enough people to deal with the paperwork. An extra 1,5h wait in a non-airconditioned office hall at 40 degrees Celcius = that's a solid one-star car rental. I'd give zero stars but the scale doesn't allow it. Sami Jarvinen, Helsinki, Finland read more

Whatever you do, avoid Avis at Lisbon airport. We have be n waiting over an hour with an indeterminate wait remaining. The process is antiquated. All the other rental agencies have processed their customer efficiently. If I could give zero stars, I would! read more

We rented a small bus from Avis Lisbon Airport for a period of four weeks. It took us 2 1/2 hours waiting time to get the keys! Crazy for professionals. At the end of the rental period the return seemed pretty easy and was done in 10 minutes and we were told everything is in order. However three weeks later my credit card was charged with two amounts ( 1200 and 350 €) without any explanation or detail. Still today - three months after renting) - no details have been provided neither to me nor to rental.cars which would cover any supplementary cost through supplementary cover. But without any answer from AVIS they cannot process the claim. Just an horrible experience ! Still waiting to get an answer and my money back. Never again ! read more

Having pre-booked, we were told to 'take a ticket' (a bit like being in a deli) and wait...probably for an hour, maybe longer. We were asked whether we were executive club members and replied that we weren't sure / did that matter / how could we find out? The staff member simply pressed a button and gave us a ticket. After an hour's wait with dozens of other infuriated customers, we spotted our names on a digital list on a board and asked what this meant. We were then told - after a very quick check (which could presumably have been done when we first enquired) - that we were indeed exec.club members and could have collected our car immediately. The staff member kindly pointed out that this was really our fault. That went down really well. I'm not sure why anyone - exec club or otherwise - should expect to wait 1-2 hours for a car they have pre-booked. The people at the desks were taking over 20 mins to process every client. This was atrociously poor, inefficient and a complete waste of time. Returning the car was less time consuming but equally inefficient as cars queued around the block. A 5-year old could organise this better. read more

Longest lineup I have ever experienced in my life. Bad service at counter and ineffective computer system that can't find your reservation. Sloppy and inefficient processes wasting time. Completely disorganized. Was Overcharged. Will never rent from this location ever! read more

It took 4 hours to get my rental car. There were no instructions or anyway to communicate with the folks at the desk, and only a kiosk with confusing options. When I finally got a car and drove to my hotel, it had problem. I called the service number and a technician came and examined it, and told me it was not fixable and that AVIS would give me a new car. When I called Avis they lied and said the mechanic told them the car was fine, and said he did not tell them it was unfixable but only that it would seize up and stop working within the next 600 kilometers, but I should take it anyway. I then drove back to the airport and asked for a new car. They again were unhelpful and said nothing was wrong but that I put the wrong gas in the car. I pointed out a mechanic from AVIS had come to check and told me it needed to be changed. Oh, and I hadn't put any gas in the car. They refused to give me a new car until I showed them a photo of the mechanic with the car and told them I wanted my money back. After about an hour - I got a new car. I would NEVER recommend AVIS after this experience. I booked via United Mileage Plus who I reached out to and they take zero responsibility for contracting with and recommending AVIS. Be forewarned if you choose AVIS at the Lisbon Airport. read more

Awful experience. Waited almost 2 hours to get my car and then returned my car at 3am and when I got home to USA I have triple of the charges and is taking me forever to get a hold of someone that to dispute my bill. Nightmare! read more

I had terrible service at this Lisbon location. It took 4 hours and I left without a car! I had an existing reservation and they wouldn't allow me to add a person to this reservation since my friend forgot the form of payment that they required. They wanted me to cancel my existing reservation which would mean a 68 euro charge and then book a new reservation that cost twice my original amount. THEY WERE CRAZY! read more

An appalling customer service. Called the main office to ask about the specific fleet of cars they have in a given car group that I had booked. The agent answering was just extremely condescending and insulting, and behaves like she has never dealt with a customer in her life. At the end of the call, I went back online and just cancelled my reservation. Shame on you Avis. Being such a global company and yet haven't figured out the most basic aspects of the business. No wonder you have given up your "We try harder" moto. You obviously came to the conclusion that it was a way too high a benchmark for you read more

I am in car rental hell. Avoid at all costs. Can I do negative stars?? Beware of added costs and charges after your rental. To make it short, I rented a car, the car broke down later that same day an hour from Lisbon. Missed plans for that day, lost hotel costs for where we were heading and had to be taxied back to Lisbon for a new car but then on our merry way. Returned the new car as planned 5 days later, an hour ahead of schedule. But now my credit card was charged for an extra day, late fee, roadside assistance and airport tax since we had to get the new car from the airport (which I had been trying to avoid). Expedia/AARP is trying to help and we now have a complaint case going. But beware. I will not rent from them again anywhere. Charges at this point are almost $200 more than the original quote. read more

Reviews Avis Lisbon. Excellent 5 stars! From beginning to end, the entire rental process was excellent. We originally rented from Sixth but after reading so many bad reviews, I decided to cancel it and rent with an American company so if there were ever disputes, it would be easier to resolve. We rented from the city center office and dropped off at the airport. David, our rep was very courteous and explained everything thoroughly to us. He didn't push to sell us the insurance like most companies do in the US but rather just explained what are the coverages if I were to use the Visa MasterCard coverage. We opted for the toll prepaid option which saved a lot of time and headache. Most of the time you can pay at the toll stops but it's just a hassle. I think we paid something like 2.50 euro per day for covering all the toll charges throughout Portugal. It's a great option since there are many many tolls. There's no need to get a GPS as we just used waze on my iPhone. It's just as fast as in the US. Rarely were there time where there's no reception. If great if you have Tmobile since they have u limited data overseas. If not, you can go buy a local SIM card from Vodafone for maybe 10 euros. David also explained how to use the car, etc. very thorough, 5 star customer service. The return was hassle free as well. At the airport. The rep only checked the fuel level. He did not give us the nightmare of pointing it small scratches or whatso ever to charge you more. The entire return process took no more Han 5 min. Tip: I rented from Auto Europe which offered significantly lower rates than Avis directly. I rented from the city center location and dropped off at the airport and Avis didn't charge extra for that. Finally, if you call in to make the reservation, you have until the day of the rental to cancel with no penalty. If you rent online, you have to cancel 24 before. read more

I rented a car through my employee discount program online which included insurance. When I got to the counter the agent informed me that I had no coverage and that I would have to buy coverage if I wanted to be insured. I did so to be safe and when I told him I should already be covered in my contract he advised that I could take the matter up with Avis when I returned to the United States. After contacting Avis they refused to return the additional 103 euros I was charged. Never again Avis. You got my money this time but you've lost all future business and I'll be sure to tell everyone I know. read more

The worst. Rented from Avis Downtown Lisbon. They are a bunch of crooks. First they rented me a car with no AdBlue in the tank. After they told me not to worry about that. Then I had to decipher Portuguese to figure out why the car was beeping. Then go to a garage on my vacation and figure it all out. Barely an apology. Then they dinged me with a huge charge- about 400 Euros because they said I scraped the bumper. Total BS. The worst customer service on the planet. Rent from anyone else. read more