Avis Car Rental. Do your homework before you pickup car at airport…read more Arrived at the airport only a few minutes wait and chose Avis as the office was in the airport itself.. Very friendly staff at both pickup and drop off. We paid £48 for 4 days hire thru British Airways. Of course, when you get to the airport, they try and sell you all the extra's but it was not a hard sell. I already expected this and politely declined. If you need a child booster cushion only, best to take one with you otherwise it is around 10 euro's per day. Just a word of warning when considering insurance. I am a very experienced driver, driving both coaches and buses in Europe. The driving in Lisbon is very chaotic and busy. The driving standards are not like in the UK. If you are not used to driving on the left hand side of the road, I would advise you to take out insurance before you go as it will be cheaper. We then went to the car park to pick up the car. VERY IMPORTANT. Check the car thoroughly. There was a lot of minor damage not listed on the sheet you have to sign. Luckily, I know what to look out for so made sure all the damage was properly listed on the document you sign. They are not looking to stitch you up, but spend a few extra minutes doing a proper inspection of your car as it will save you time (and money) later. In conclusion, would recommend but make sure to follow the points I have raised. You will be glad you did.

We had the worst experience ever with this rental. It took us hours to check in. We ended up buying…read moreinsurance (worst decision ever). When we walked over to pick up the car it was wedged between two pillars. We had to enter the back seat and pull the car totally out of the stall for us to get in and load our luggage. There was no one there to assist in anyway. The pick up spot was way to dark to take pictures of the vehicle. When we returned the vehicle it was chaotic to say the least. The people directing us didn't ask which car rental place so we had to circle the airport. Once we were there they took photos of the car. (Amazingly the lights were very bright as opposed to the dark pickup area). They found some light scratches smaller than a pen tip (which we believe were already there) What should have cost us less than $200 ended up costing us over $1,200. This was the worst experience we ever had with any car rentals! Big rip off. I will never use them or recommend them ever again.

Doesn't car rental RESERVATION mean you have a car ready for me. Like why did I F-ing reserve it…read more Car not ready at the kiosk they give us a drink ticket. 20 minutes later STILL not ready. Why am I spending my vacation standing outside SIXT. Do BETTER.

We had a confirmed reservation to pick up a car at the Rua. Jos Estevo 3 location. This was the…read moreabsolute worst car rental experience we have ever experienced. Upon arriving, there were about 20 people waiting and one clerk working. We put our reservation number into the waiting que machine and it couldn't find the reservation. Tried twice more, wouldn't take it. We were told to take a ticket representing we didn't have a reservation. Waited an hour, then called the 800 number. They said to try the number again, it was valid. Put the number in the machine, the reservation was found and we got a valid waiting ticket. Even though we were issued a ticket at 10:00am, they wouldn't honor it. In total, we waited about 2.5 hours & missed the tour we were driving to, which had non-refundable tickets.

I had a great experience with this company. I had picked up my car in the Tivoli hotel location…read morewith a minimal wait and was able to return at the airport with no additional fee. For a small fee, I had a toll tag and it was billed directly to my credit card afterwards. The airport location was easy to find and seamless as far as the return was concerned. I pulled up and within minutes was on my way after the agent checked the car. The airport carts were nearby so we could load our luggage directly onto them. I was emailed a receipt almost immediately. I would recommend this company.

Complete rip off. Offered a free upgrade then they charged for us…read more Upon return rushed us out as they had cars backing up being and then claimed there was damage which wasn't pointed out upon return. Claimed we refused to sign. Complete crooks.

BEWARE!! SCAMMERS here!! You will rent one type of car online only to find out it's either…read moreunavailable or "being returned soon" then they up charge you to take a car that's on their lot. Totally a scam to make more money. When we rented the total was around 350 usd, but since that wasn't available and the "only" option was something else this rental turned into all most 1000.00 usd rental. Yes a thousand dollars!!! Even for the highest tiered member of this company you will get no one. service was poor, people were rude and disrespectful upon returning the car. I'd highly suggest renting from another company. Enterprise, Almo and National all the same and I'd stay away!! Definitely not like the service in the US or the car classes for the money paid.

Had the worst experience here. There was a small stain on the back seat when we picked up the car…read moreand I didn't bother recording it as it's not the first time I would rent a car with old seat stains (not a new car). Spent 30 minutes documenting all other existing damage on vehicle. Upon returning the car, they insisted we were responsible for the seat stain. More importantly, TIAGO INACIO, was extremely demeaning and hurled insults at me when I advised that the stain was present at pickup. There's a reason this outfit has poor reviews. It's a thinly veiled extortion racket where they hope they can get you to pay for stuff that has nothing to do with you. And they have the worst customer service I have encountered at a car rental. If you have a choice, avoid this dumpster fire of a company. If you don't, then dedicate 45 minutes documenting even the tiniest marks on the car (inside and out). Otherwise, expect to be cheated and scammed by these guys!

They do not need to make you wait this long, it's cruel to start a vacation waiting four hours for…read morea car. I appreciate they have good prices, clean cars, but they can expedite this process.

DO NOT USE. Staff at this location are some of the rudest and most arrogant I have dealt with…read more Having my son tell the agent to not speak to his mother the way the staff member who's name I'll be polite enough to not publicly place here and his manager did at the counter was enough for me. How dare they treat customers they way!

If you're looking for an affordable rental car in Portugal, DON'T SLEEP ON GUERIN…read more I was hesitant to book with them. My dad had a bad experience, and after reading review after review online, I almost thought about cancelling; however, I'm glad I gave them a chance. The airport pickup wasn't exactly a great first impression. Everything is done through a kiosk, which can be frustrating if you're not tech-savvy. I also felt a bit pressured to purchase their insurance, even after explaining that I'd already purchased coverage through Expedia. The vehicle pickup itself wasn't the smoothest experience either. That said, the Leiria location completely changed my opinion. The staff there were PHENOMENAL! Not only were they friendly and patient, they were genuinely helpful. I needed to extend my rental, and every employee took the time to walk me through the process and made sure everything was handled. They clearly explained my rental, insurance coverage, and all of my options. If the Leiria branch had its own Yelp page, it would easily earn five stars from me. They turned my experience around.

I rented a vehicle through Auto Europe and was later charged an additional €150 by Guérin, even…read morethough this charge should have been covered under my rental agreement. I contacted Guérin several times requesting a reimbursement, but they refused to resolve the issue. The lack of accountability and poor customer service were extremely frustrating. I expected the company to honor the rental agreement or, at a minimum, properly investigate the matter. Instead, I was left paying an unnecessary charge. Unfortunately, based on my experience, I cannot recommend Guérin.

We have used this company exclusively in the US and are Emerald Club members. This particular one…read moreat the Lisbon airport has the longest line which is a good sign as it means it is a popular business. We tried asking about 5 airport employees where the Emerald Club was, no one knows. When we ask Enterprise employees where the EC is, they don't answer. They ask us to show us our membership and reservation then ask us to proceed to the 2nd floor. For Emerald Club members, you will have to hunt around for instructions - which says proceed outside to 2nd floor at Enterprise cabin. We walked upstairs, and outside around the airport. After half an hour, we realize that it was located on the 2nd floor in the rental car parking lot. Such an extensive headache for a service that should have taken the most 15 minutes in the US. We got our car an hour and 10 minutes after getting our luggage.

The worst car rental experience we've ever had. Waited 2 hours after getting a number. Another 45…read moremins to locate a car after we reserved and prepaid. The car we got should have been half the cost of what we paid for. Tough start to the trip after easily going through the airport.

Our 10-day Dollar rental (under the Hertz group) from the Lisbon Airport turned out to be an…read moreongoing disaster. First, they tried to get us to upgrade and when we declined, they upgraded us anyway. The BMW required both hands and a hard push in order to shift into reverse, and it was very, very low to the ground. Upon return, an employee checked the car, finding no damage. Then the counter person came out and was on her hands and knees, crawling around the car in search of damage. She found a thumbnail scratch on a hubcap, and charged us 227 Euros! We are contesting this charge with our credit card. The investigator has yet to receive any information from Dollar, probably because they cannot show that the scratch repair cost 227 Euros. In the meantime, Dollar added a $20 charge from Madrid, and $3.50 from Oklahoma! There is no explanation whatsoever as to what they are for, and these charges are a mystery. We feel very ripped off, and advise people to stay away from the Lisbon Airport Dollar/Hertz company.

We've rented a few cars now (3 completed and 2 in progress) from Centauro in Lisbon and it's been…read moregreat! Booking directly with them has been helpful as (off-season) prices are amazing and we've been able to make changes as we need them. I wish we could extend over the phone as we've been staying an hour away, but that's fine. They've been really friendly and kind, no pressure around insurance or any unexpected charges. We got the auto-toll thing and it's great to have it automated. It's been so nice to have a few cars for our family to explore Portugal!

Appalling, literally terrible. Easily 30 patrons waiting on…read morea Saturday morning, 1 staff on desk, zero communication. Check in system keeps dropping. Now a very agitated wait room and becoming hostile. 2 hours and waiting. AVOID AVOID AVOID