I had a great experience with this company. I had picked up my car in the Tivoli hotel location with a minimal wait and was able to return at the airport with no additional fee. For a small fee, I had a toll tag and it was billed directly to my credit card afterwards. The airport location was easy to find and seamless as far as the return was concerned. I pulled up and within minutes was on my way after the agent checked the car. The airport carts were nearby so we could load our luggage directly onto them. I was emailed a receipt almost immediately. I would recommend this company. read more

Terrible company and service. They will announce you a price a the counter that is very attractive, then they will take part of your deposit and add extra fees without letting you know. So you end up paying 2 to 3x what they announce you! Real scammers, make sure to go somewhere else. read more

Rented car at city center for driving trip around Portugal. Check in was slow and pressure to upgrade. Pick up location clean and easy to find. Drop off was quick and easy. Car was in good condition and ran well read more

They do not have an emergency #. Though tgey tell you tgey do. It's Sunday afternoon I have a flat tire & can't get any help from Europcar!!! read more

My recent experience with Europcar was the only black-mark on my trip to wonderful Portugal. The car pick up consumed 2.5 HOURS of my vacation time including giving me a car that required a software update in order to work properly. Much worse still, They have fabricated a series of false charges in order to keep the exact amount of my entire deposit of 300 Euro. Their customer service provides wishy-washy general responses. They are clearly trained to not get into any specific detail with customers. Absolutely avoid these scoundrels like the plague. They do business in English, right until they force you to sign a contract in Portuguese. This doesn't meet the legal standard of capacity for a contract to be valid. I sincerely hope they are burned by this very shortly. I am considering legal action. read more

Renting a car with them is an absolute nightmare. They make the process extremely stressful, try to disregard your prior agreement so they can charge whatever they want, and then unexpected charges show up on your credit card without any justification. Honestly, the whole experience is terrible. read more

The car was dirty, the right side passenger seat was broken and wouldn't move and we ran out of windshield wiper fluid partway through our trip. Then because we were a couple of gallons shy of full tank, we were charged a premium for the fuel and a $30 fill charge. Terrible attitude and terrible customer service. I would be never use them again or recommend them to anyone. read more

Professional scammers. Total crooks. They upsell the coverage and lie how they will bill.

worst car rental ever!!!!! they scam you and take your money. worst customer service. do not rent from them avoid this company!!!!!!

They just give you any random car. Usually cheaper but for the same price. I ordered VW multivan with separate sits and got MB Vito - cheap bus. read more

Why does it always take so long to get papers in order? We book the car months in advance and give ALL the details needed to secure the car. Yet when you get out of the airport, you are in a queue waiting for another 3 hours. Seriously, what does this company do? If not hire out cars all day long. Should they have better systems to deal with this? Very poor form Europecar. I also presented my digital license which is totally valid, but they would not accept it. My wife had her hard copy license handy so we decided she should hire the car, but then they said we needed to buy premium insurance in order to proceed. This almost doubled the cost of the car. Beware of the scam this company runs, have you paper work in order. There a handful of people arguing with the server on the other side. Looked like they were being screwed too. To top that off, when we got back to drop off the car, they did a thorough check and found a nic on the side mirror, but took the car away before I could check it. There were so many nic's on the car already. I wonder what they charge you for? They definitely don't use that money to fix those nic's. They did reach out after I submitted my review, but it was only so they look like they do something about it. What a SCAM!! read more

Nothing like booking a Benz and being given a Toyota. We were looking forward to taking a Mercedes out during our road trip in Portugal; however, to our dismay the representative stated they had no more Benz and the only thing of similar size with no additional price is a Toyota CHR... The rep saw the disappointed and offered us other cars (i.e. Volvo SUV, BMW 3 series, etc) - all for additional prices! We settled for the Toyota because didn't want to pay $30-$150 euro more per day. Then when we walked upstairs to the pick up, we noticed not one, but TWO Mercedes! One of the reps upstairs tried to ask the manager up there who said that the Mercedes were already reserved. We said we had already reserved them, but he said that senior customers take priority... I found it appalling that with so many cars on their lot they couldn't upgrade those senior customers and give us the Benz that we had on our online booking receipt OR even upgrade us to something in between. I don't know how much I believe that these two cars were booked - seemed to me that they were just hoping to get more money out of us and scum their customers. Absurd that these car rental companies can seem to get away with anything. read more

I left 2 hours later in floods of tears. Massive line, waited at least 30 mins after my reservation time. Only 2 staff in a tiny office. They want 300 euros deposit, which isn't clear on the booking email. Also it has to be on a physical credit card in your name, which again isn't clear and I didn't have enough credit to cover the deposit. I asked for a refund (booked online) and was told it couldn't be done in the office. I would have to email this department, etc. etc. Moved money around and ended up paying extra for this 'full protection' b*llshit. Paid for children's car seats and was promised on the desk they were available. Of course they weren't there when I got to the car. Now on the way to the airport to collect the car seats. Absolute nightmare from start to finish. DO NOT USE read more

Joao is the worst person I spoke before , with no customer service . Please don't rent with europcar is disaster in Lisbon Airport

Rude and incompetent. They don't know up from down and can't run a business. Bad communication and bad operations and no accountability. Also rude to foreigners, who make up the majority of their business! Curses to them! read more

Rented a bmw 2 series convertable. Returned the car (drop keys) before 6pm so no inspection. Top it up the deposit 5 min before delivery. They charged me for 14 litres of diesel (impossible) And extra charge for damages. All damages were pre existing as I have the pre inspection and photographs recorded. Try to get in touch with customer service but no reply Contract 51788542 read more

I wish I had checked reviews for Europcar before I rented a car through Hotwire. Nothing but a bunch of crooks. Booking and picking up and even returning my car was easy as pie. No problems at all. But when I got my invoice??? A difference of over $500 in charges was charged to my credit card over what they had originally quoted me for the vehicle. When I try to email? no response and it's been multiple attempts over a week. When I try to call? I'm always "disconnected" or I get hung up on because they "can't hear me" as soon as I mention I'm having a problem with an invoice. And apparently this is a VERY COMMON occurance. Never again, Europcar. Never again!!! read more

I rented a car for a trip in Portugal, once I return the vehicle europcar told me I was an hour late and they would have to charge me an extra $99.61. I spoke to the manager and the manager agreed to waive the extra fee when I got home from my trip I got a bill for $99.61. I ignored thinking it was an oversight on their part. But no, I was sent to try the collections department to tell them that it was a fee that was waived and removed from the invoice. But they told me it was out of their control and I had to pay the fee. At this point I just want to get rid of this company for my life. Terrible company! I highly advise you to seek another rental company. read more

Be prepared to get scammed. You'll be waiting for 2 hours, the reason is because they are telling everyone that they don't have the car that you reserved. And in order to get a car comparable to what you reserved you'll need to pay an additional 1.5 times the amount you already paid when you initially reserved the car. Therefore a $100/day rental turns in to $250/day. And because you've already invested 2 hours of your time waiting in the line, the last you want to do is try to explore other options at a different company. This is part of their tactic and the reason it's taking do long to get people their car is because they are up selling everyone. I've used Europcar in other locations in Europe and had better results but don't do business with the Lisbon Airport Europcar, when shopping online it looks like they have the better deals but in the end it will cost you considerably more. read more

I had completed the process and fully pre-paid online, including most or all of the add-on options offered. After waiting a long-time to be helped at the counter at the airport, the representative at the counter spent over an hour trying to sell me more add-ons and an even larger car, which would have been close to impossible to drive on the narrow streets of Portugal. I had been traveling for over 24 hours, wearing an N-95 mask, exhausted. I told the rep I was not feeling well and begged several times for him to just let me complete the process. When we finally went to the parking structure to get the car, the representative there was nice but could not answer any questions about how to operate the car, including the most basic questions. Also, we were not given the Wi-Fi device that we had requested and pre-paid. In addition, I had pointed out what seemed to be damage to the paint in a sizable area by the driver's and back doors. They said it was glue left from when they used to put stickers after cleaning the car during the pandemic. I ask that it be removed before we took possession of the car, but they would not do it. I took a photo. We were so exhausted by the process that we left a suitcase as we loaded the trunk. The reps had our contact information but did not notify us. We received a call that night from the airport police about our suitcase being found and had to return to the airport. When we returned the car, we were rudely accused of losing the car documents, which I have no recollection at all of being given. They rudely said we were being charged for the documents but would not tell us how much. I had to go to the Europcar counter inside the airport to find out how much they would charge us for the allegedly lost car documents. We waited to talk to a rep, who would not answer our questions. Then, we waited for a manager, who was rude and whose communication was so confusing that I just gave up because we were about to miss our flight. (Note that I speak Portuguese and English, yet, could not get clear answers.) What a negative experience. read more

Yelp, should have an option for negative stars, for europcar, at the airport! Beware of the scam they run here! I had a confirmed reservation for an A class Mercedes. Was told there were none available. If I wanted I could be upgraded for an extra 50 euros per day??? I said, no, my reservation was confirmed, I did it myself. Again, the vehicle is not available, but we have a Citroen for you. I'm a tall person and like the comfort and adjustability of the Mercedes seats. Well, I can reduce the charge to 20 euros says the counter person. I agree and he tells me that I am upgraded to a "B" class??? Paperwork is done and he hands me the keys and tells me where to find the car in the parking garage. The lady in the car pickup area was very nice and professional. She walked me through the vehicle we completed the paperwork and I was on my way. I noticed that the car looked like the Mercedes that i had originally reserved. After travelling for 19 hrs I just wanted to get to my destination, and said nothing about it. I checked the insurance and registration the next day. It was the A class that I had reserved. The counter people receive a commission on sales. The higher the bill the more money they make. The reason for the lies and high pressure "insurance" sales. This was confirmed when I returned the vehicle. I went to the rental counter and informed them of what I found. The agent tries to show me on his phone what a picture of a b class looks like and that is what I was given. I told him that I dont care what the picture is, the insurance, registration and europcar's own paperwork states that it is an A class. I was getting a little loud and he finally agreed and said that the "garage" made a mistake. He adjusted my invoice. How can the "garage" make a mistake when the counter is where you are given the keys? One of his colleagues asked him in portugese, if it was a mistake. He responded, in portugese, "you know what they do", "você sabe o que eles fazem". The agent had no clue that I understood him. I had spoken English the entire time. My primary language is English, my Portuguese in very good though. Watch out for the SCAM. read more

you make your reservation online and the website congratulates you on your good choice, rewarding you with a lower price than what you could have expected at the counter --- or so you think. a few weeks later you arrive at the airport to pick up the car of your category and the sales pitch begins -- an hour and a half later, after you've been offered various upscales to the luxury category (with a meager 500/week extra), or additions for an automatic or a convertible that you never had the desire to drive in the rain --- you feel beaten up but you have your car! hurray! but will you ever rent from them again? not me, thank you read more

It's the last time that I use Europecar ! every time it takes forever, they try to upsell you with a bunch of crap including insurance, a diesel car, gps or extra gaz.It takes longer then signing a mortgage contract.we should go there and pick up the keys...Not wait 30 minutes to get to a clerk and then another 30 mins looking at them entering data and asking a bunch of questions although everything has been provided online!!! what a waste of time. The clerk was very aggressive trying to sell me insurance, gps, a diesel car (an upgrade)...I had to tell her at the end : just give jme the car I booked online. When you rent a car in the US, everything is automated, you enter in the garage, there's a panel with your name and row number, you pick up the car and the keys are in it ! Why can't they do that in Europe? It took me 1 hour to get my car ? That's not a way to start a vacation? Europecar, you have ruined my experience... Expedia should not use you as a provider !!!never again for me !!! and you should see the terms and conditions they make you sign!! You cannot even read it ... it's too small ! A real scam ! read more

I'd sum up this business with one word: untrustworthy. First, as soon as I get to the airport I'm greeted by a smiling customer service representative that shares "Looks like we can upgrade your car". What would you think in this case? Per my experience with many other businesses, this suggested that they were offering an upgrade. But, ten minutes later, it was clarified that they were trying to sell me more stuff, event though I had already pre-paid online exactly to avoid wasting time. Second, after paying for the "toll pre-payment service", I still got a bill for tolls. I contacted customer service and they "would like to advise that even though you have paid for an electronic toll pass, you will still be charged for tolls" and to please look at "our Terms and Conditions". Not very interested in going through pages and pages of fine print, so no thanks! Third, I felt compelled getting the extra daily insurance because other reviews suggest they will go after your money even when these customers claimed they had nothing to do with the damage. I'd be inclined to believe the customers in this case. read more

Stay away from this business! Rented a car to go to the Algarve region from May 9 to May 12, 2015 taking the option for highway tolls. I was charged three times on my Visa the same rental to be refund twice except a lot of money was lost on the conversion euro/CAD$. When I checked their Web portal/online account, I was chocked to find out that non less than five different invoices were generated for the same rental. Instead of charging me separately the tolls, they just cancelled the previous invoices and payments made on my credit card and then charged back the new "total" amount... Doing it twice! They also charged me for the Additional Drivers fee when on my voucher this was already included. Really incompetent and unprofessional. Sent them two emails and obviously never received a reply from them. read more