We had a confirmed reservation to pick up a car at the Rua. Jos Estevo 3 location. This was the…read moreabsolute worst car rental experience we have ever experienced. Upon arriving, there were about 20 people waiting and one clerk working. We put our reservation number into the waiting que machine and it couldn't find the reservation. Tried twice more, wouldn't take it. We were told to take a ticket representing we didn't have a reservation. Waited an hour, then called the 800 number. They said to try the number again, it was valid. Put the number in the machine, the reservation was found and we got a valid waiting ticket. Even though we were issued a ticket at 10:00am, they wouldn't honor it. In total, we waited about 2.5 hours & missed the tour we were driving to, which had non-refundable tickets.

We recently rented a car from Sixt - the original rental was from 2-22-25 to 3-5-25. We received…read morethe first car and we immediately had problems with the car. Turned around and had to return to Sixt to get a new car - waited 2 hours till they got a new car that worked. When we returned the car in 3-5-25 we had to wait 2 hours before we could return the car. They were completely backed up. We were happy to be returning the car because of the poor service from rental to returning the car. When returned home we received a bill 2 months later saying we owed another $176 - because we returned the car a day late. We have our paperwork showing on the rental agreement but they keep on saying we own them the money. We will keep fighting with them until they stop. I would never rent from Sixt again.

Terrible company and service. They will announce you a price…read morea the counter that is very attractive, then they will take part of your deposit and add extra fees without letting you know. So you end up paying 2 to 3x what they announce you! Real scammers, make sure to go somewhere else.

Lousy cars, worse customer service…read more Try calling them or emailing and you'd be lucky to get a hold of anyone. Look at their reviews, I'm not alone. PLEASE RENT FROM OTHER COMPANIES, IT WILL BE WORTH YOUR TIME

BEWARE!! SCAMMERS here!! You will rent one type of car online only to find out it's either…read moreunavailable or "being returned soon" then they up charge you to take a car that's on their lot. Totally a scam to make more money. When we rented the total was around 350 usd, but since that wasn't available and the "only" option was something else this rental turned into all most 1000.00 usd rental. Yes a thousand dollars!!! Even for the highest tiered member of this company you will get no one. service was poor, people were rude and disrespectful upon returning the car. I'd highly suggest renting from another company. Enterprise, Almo and National all the same and I'd stay away!! Definitely not like the service in the US or the car classes for the money paid.

Had the worst experience here. There was a small stain on the back seat when we picked up the car…read moreand I didn't bother recording it as it's not the first time I would rent a car with old seat stains (not a new car). Spent 30 minutes documenting all other existing damage on vehicle. Upon returning the car, they insisted we were responsible for the seat stain. More importantly, TIAGO INACIO, was extremely demeaning and hurled insults at me when I advised that the stain was present at pickup. There's a reason this outfit has poor reviews. It's a thinly veiled extortion racket where they hope they can get you to pay for stuff that has nothing to do with you. And they have the worst customer service I have encountered at a car rental. If you have a choice, avoid this dumpster fire of a company. If you don't, then dedicate 45 minutes documenting even the tiniest marks on the car (inside and out). Otherwise, expect to be cheated and scammed by these guys!

They do not need to make you wait this long, it's cruel to start a vacation waiting four hours for…read morea car. I appreciate they have good prices, clean cars, but they can expedite this process.

Got charged 217€ por a small scratch on a rim (less than 1cm) that was already there and i have…read morevideo proof but nobody wanted to see as they just wanted to scam me. Reservation number 28730150 from Goldcar portugal

For starter, it is very affordable. The waiting in line is extremely slow or are they just being…read morevery thorough? I sure hope that is the reason. However, it did feel like it was longer than it should have. Now, some run in diesel like the car I got. It's a standard tiny "cleo" made by Renault. It runs okay on flat surfaces and little hills but struggled on higher grounds. Now, I have to say some roads of Sintra are very narrow and very confusing but I managed well with the help of the navigation system. It wasn't efficient enough though that I have to advice you guys to have google within your reach. It will save you some time. Anyway, they offer very good insurance coverage for your entire rental if you choose it. I know I did because I never know the future. They bring the car with full gas, clean and ready to go but they also expect to get the car back filled with gas. They will clean the car again upon return for the next person. Returning process was much faster. I still recommend this place because it worked out very well for me in my opinion. You're welcome and Obrigada!

My $250 euro rental ended up close to $625.00. They upgraded…read moreus without permission, and it was to a lesser car than reserved. Then the extra charges started hitting my CC. They said to advise on return, I did, they did nothing and were extremely rude. These people are thieves. AVOID!!!!

We have used this company exclusively in the US and are Emerald Club members. This particular one…read moreat the Lisbon airport has the longest line which is a good sign as it means it is a popular business. We tried asking about 5 airport employees where the Emerald Club was, no one knows. When we ask Enterprise employees where the EC is, they don't answer. They ask us to show us our membership and reservation then ask us to proceed to the 2nd floor. For Emerald Club members, you will have to hunt around for instructions - which says proceed outside to 2nd floor at Enterprise cabin. We walked upstairs, and outside around the airport. After half an hour, we realize that it was located on the 2nd floor in the rental car parking lot. Such an extensive headache for a service that should have taken the most 15 minutes in the US. We got our car an hour and 10 minutes after getting our luggage.

The worst car rental experience we've ever had. Waited 2 hours after getting a number. Another 45…read moremins to locate a car after we reserved and prepaid. The car we got should have been half the cost of what we paid for. Tough start to the trip after easily going through the airport.

Our 10-day Dollar rental (under the Hertz group) from the Lisbon Airport turned out to be an…read moreongoing disaster. First, they tried to get us to upgrade and when we declined, they upgraded us anyway. The BMW required both hands and a hard push in order to shift into reverse, and it was very, very low to the ground. Upon return, an employee checked the car, finding no damage. Then the counter person came out and was on her hands and knees, crawling around the car in search of damage. She found a thumbnail scratch on a hubcap, and charged us 227 Euros! We are contesting this charge with our credit card. The investigator has yet to receive any information from Dollar, probably because they cannot show that the scratch repair cost 227 Euros. In the meantime, Dollar added a $20 charge from Madrid, and $3.50 from Oklahoma! There is no explanation whatsoever as to what they are for, and these charges are a mystery. We feel very ripped off, and advise people to stay away from the Lisbon Airport Dollar/Hertz company.

Talk about a confusing and frustrating experience! There are too many other places to rent from…read more Save yourself the headache.

Centauro Lisbon Airport Booking Number: PR25059249 I am…read morewriting to formally express my dissatisfaction with the service I received from Centauro Rent a Car at Lisbon Airport during my recent rental experience.  I rented a vehicle from your location on Lisbon Airport on May 28, 2025 and returned it on the same location on June 6, 2025.  Unfortunately, my experience was far below the standard I would expect from a professional car rental company. Upon arrival at the Lisbon Airport office, the staff member who assisted us was noticeably rude and unhelpful. We had arrived just as the office opened, and it appeared that assisting us interfered with her plans to go for breakfast with her colleagues. She charged us an additional €209, which she explained consisted of a €100 fuel deposit (refundable if the vehicle was returned with a full tank) and €109 for the Via Verde toll system (also to be refunded upon return of the vehicle). When I questioned why the fuel deposit would only be refunded 10 days after the vehicle was returned, I was told it was due to the need to verify the fuel level and calculate charges. This explanation did not make sense to me, particularly because the Via Verde system is automatically tracked and settled, and should therefore be processed in a similar timeframe. To make matters worse, the representative gave us the wrong car key and left the office immediately with the rest of the staff. We were to turn in the car due to wrong key she gave us  or get assistance for nearly 30 minutes, as there was no one present in the office. This lack of professionalism and preparedness was unacceptable. When we returned the car, which had been refueled completely, the staff member who received the vehicle was extremely rude and dismissive. He refunded only €88.51 and refused to explain why the full €100 was not returned. Instead of providing clarification, he mocked me for accidentally saying "dollars" instead of "euros" and offered no meaningful assistance. I was on a tight schedule to catch my flight and had no choice but to leave without resolving the issue. Upon reviewing my account later, I realized that the €88.51 was not a refund of the fuel deposit at all -- it was the Via Verde refund, minus toll charges incurred during our trip. Additionally, I noticed a charge of €13.20 for tolls from our last day that appeared after the return. This amount should have been deducted from the €100 fuel deposit, meaning that I am owed a refund of €86.80. It has now been almost a moth since the return of the car, and I have yet to receive this refund. I have emailed the company several times and received only automated replies stating that the fuel deposit would be refunded within 10-12 days. I have also called the office multiple times and left voicemails, none of which have been returned. At this point, not only do I feel disappointed and frustrated by the poor customer service I experienced, but I am also still awaiting a refund that the company is obligated to process. I kindly request that Centauro immediately refund the outstanding amount of €86.80 and provide a written confirmation of this action. I hope you will treat this matter with the seriousness it deserves and ensure that no other customer is subjected to the same level of unprofessionalism and disregard. I hope I receive the refund they own me of €86.20 soon

Loved my Lisboa car rental! It was a new Mercedes that rocked my world! We headed out from Lisboa…read moreto Porto, Portugal. The car handled beautifully & I played my tunes off my iPhone all the way there!

This pathetic car rental company is German based run by brothers Alexander & Konstantinos SIXT -…read morethis operation uses scamming and lies to upsell. They scammed me out of $400! Told me my pre-selected VW Polo was only good for city driving not Hwy. Assholes - check out their multi national lawsuits as well as past employees comments on their corruption!