Great, exceptional customer service!!! If you need a good pair of running/hiking shoes, this is the best place you can come in Hawaii and get the proper consultation. I brought my daddy here for his bday gift (I know it's a lame B-day gift, but hear me out before you judge). My father has had a sciatica problem for several years now, and last year he has finally decided to start a healthy life (eating right, going gym, staying fit), yaaay!!! But since he has been running a lot and had improper shoes his sciatica comes back at times. Well just before his Bday his sciatica came back again :( and there I was sad that my daddy can't walk, he barely went to work and really couldn't walk (he limped) :(, so I had to do something about it. I thought he needed rest so he took a break form the gym, but as soon as he started feeling better he and I went down to The Running Room :) We walk in and within minutes we were greeted and asked if we needed any help, I said yes, and they answered someone will be with you in a bit. Great I was excited! :) It was really busy in the store and we really didn't wait long. We were helped within minutes, I wish I knew the name of the sales person because he was a GREAT help! Not only did he know everything about everything, but best thing was his father also had the same problem and he knew exactly what shoes would work for my dad. He brought out about five different pairs and told my dad to try and see which one of the shoes was the softest, my dad chose his pair and then the rep said lets go outside so I can see how you walk in them, everything was fine, the shoes fit my dad very well, and we were ready to purchase :) both of us left with a smile on our face. So far its been a month now and my daddy loves his shoes, he hasn't been having any problems at all, and he said they feel great!!! I'm so so so happy he finally found the right shoes I guess we never thought about getting proper consultation, I guess it is really worth it.. I know I'll be back here if I need a new pair of running shoes, and I will def recommend, eventho this place is already known to be one of the best. Mahalo for the great service, you guys really know your stuff and did a great job giving my dad the right pair of tennis shoes. read more

Extremely knowledgeable staff. They were able to suggest how makes and brands for Pose style running. Great selection of shoes. Good amount of free parking and nice clean restrooms. read more

Fantastic customer service! Mami worked with me patiently to choose my new running shoes- tried on 10+ pairs! Lacing and running around the shop until I finally decided to go with the new Brooks Levitate. Unfortunately what felt like running in clouds during my trial that late afternoon turned into painful plantar fasciitis after 2 weeks and approximately 40 Miles later. I was determined to make my new shoes work, but the pain was unbearable. I spoke to to Gaston over the phone - extremely helpful! He told me to bring the shoes in and ask for the manager on duty. I have never had to return running shoes. I threw away the box and receipt. Mami was on duty. Despite not having my original receipt and shoe box, she was able to pull up my receipt by my cell number. Though having the box and original receipt is encouraged when making a return, I was able to return the shoes...Brooks has a 90 day money back guarantee...this helps! The Running Room will be able to return the shoes to Brooks! I love great customer service! I will continue to shop at The Running Room!!! read more

They have a little parking lot in front of the store, very convenient for customers. It's usually no problem to find parking. It just gets really busy when they have packet pickup there for a race. From my very first visit here, I have received awesome customer service. This is the place to go to when you're looking for running, trail running, and other sports shoes, as well as whatever you need for running - apparel, nutrition, tools, books, etc. I was looking for a good quality pair of running shoes. They have good selection for you to try on. You can test it by going outside and doing a little run in front of the store to make sure these are for you. If you're not sure what your shoe size is supposed to be, they have the foot measuring tool to use. You feel valued as a customer here. My existence was acknowledged when I entered the store, I was asked if I was looking for something or if I need help with anything, and they did help me find my true running shoes. At the time, I was running with the cheaper Sports Authority shoes. The staff here are all super friendly and willing to help. No, seriously, when I was searching for "the one" pair. They brought out several for me to try on. I had shoes laid out on the floor in front of me. Tried some on, didn't like how some felt, rejected those, test ran with the ones I liked, and was able to determine what I wanted. Then they put away all those shoes they took out. I kind of felt bad because they brought out so many shoes, but they were willing to help! Just from the customer service, this is my go-to store for running shoes! read more

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Like everybody else has said already: SUPER customer service. Every single employee at the Running Room knows what he's doing and will go out of his way to help you find the perfect shoe for YOU. I always feel bad for shoe people because they handle your gross, already used shoes with their bare hands (they're probably immune to all kinds of communicable diseases by now, though), but these guys don't even flinch. Nor do they sigh with boredom while they wait for you to insert your custom orthotic into each shoe you try on. Their patience is admirable. Then, on top of just the basic stuff, they somehow seem familiar with every shoe in every brand they carry, which is mind-boggling if you've seen their selection. And they never make you feel stupid! I don't even run (I just like running shoes), but if I wanted to start, I'd probably come to these guys. I've heard them offering advice to people who seem like my level of Extreme Beginner, even on basic topics like how long to stretch each muscle. Don't even bother going anywhere else for running (or walking) shoes. They're open 'til 7:00 on weeknights, so you can stop by after work on your way to Leonard's -- I mean, BEFORE YOUR RUN. And, if you have the Isle Discount card (iDcard), you get 10% off all running shoes (20% of Mizuno brand shoes), which is especially handy because good shoes don't come cheap. Oh, and they have lots of parking. Once you go to the Running Room, you won't believe you've tolerated the foot/shoe ignorance and overall poor customer service you experience nearly everywhere else! read more

About two years ago I started jogging. I HATE it but it keeps me in shape. The "I hate running" t-shirt was made with me in mind. At the recommendation of a friend, I was referred here. This was my first experience at a store specializing in running shoes. After a ton of probing question about my running, they looked at the wear patterns on my current shoes and observing my gait. I tried on about ten different pairs of shoes. I ran in two different models of shoes at the same time to compare how different they felt while I ran. I'm very happy with the advice I received and it has encourage a reluctant jogger to exercise more. read more

After doing the Great Aloha Run in the worst fitting shoes ever, I was ready to get some help from a specialty running shoe store! No more cheapo shoes for me! We were greeted right away by an employee named Ryan. I told him what kind of running shoe I was looking for - extra cushioning of course! He found a pair of shoes in my size. Wow, a perfect fit! I probably would have never given the shoes a second thought in other stores if I hadn't walked in here. Thanks! I like that they have several benches spread out where you can try on your shoes. Feels very feng shui or something. And they have a clean restroom inside the store, too! Yay! I also noticed their pineapple running tops. He said they were sold out in womens tops at the time. He said they could call me back when they get more in stock. Yeah, I've played that game before, kiddo. Well, this happened back in March and they did call me back later in June! And they offer a 10% military discount! Thanks for the excellent customer service, the new shoes, and the cute pineapple tops! read more

Running Room - Pineapple top! - Sports Wear Near Me - Honolulu, Hawaii

I just got back into running after a long hiatus and after a few months realized my feet were not doing great during long runs. I popped into this place just to see what they had for inventory and ended up getting amazing service. I can't remember the guys name but he was awesome. He watched me walk and run to see how my foot landed then looked at the wear on my current shoe both outside and on the inner padding. From there he determined I needed a shoe with more support. He brought out 8 different pairs of shoes and we methodically went through each one and compared them until I found a pair of brooks that were a perfect fit for me. They also happened to be the cheapest pair I tried on! Went for a 7 mile run the next day and my feet feel amazing! Never had service like this and they will get all of my business from now on. read more

Running Room - Best pair of running shoes I've ever had. - Sports Wear Near Me - Honolulu, Hawaii

I just started running, and I couldn't have found a better place to get me going. The service here is amazing. Right away, after two steps - Ryan (I believe that was his name) came up to me and asked if I needed help. He got right into measuring my feet, and explained that when buying running shoes - you always want one size larger than what you wear. Then, he watched me walked across the store to figure out which shoes would be the best for me. I have pretty high arches, so it's important to me that I have the right shoes. He immediately went to the stockroom and came back with 8 pairs of shoes! He let me try them on and run for a little outside on the sidewalk to feel what it'd be like on harder surfaces. Awesome! I settled on one style and ended up being a little bratty and asked if they had different colors. He wasn't even phased and brought back two other colors in that style for me. What's even more exciting is that my shoes ended up being 40% off! I even asked about dri-fit socks, and he showed me the stock and what he preferred and why (ended up getting Feetures). Definitely recommend whether you're a beginner like me or a well-seasoned runner. Located on Kapahulu, it has its own parking lot - but keep an eye out for it, or you'll miss the turn. read more

My first bad review. Zero customer service or help!! Employees were on the floor learning best practices (which is good) but your doors open up at 10:00am and you had customers in your store after 11:00. Not until your store became somewhat busy, did you start greeting people as they walked in. Sorry, we were not tourist so our money went elsewhere...... read more

I've been here a couple times for running shoes over the years, but I had a sort of backwards, sporty Cinderella experience here last week that was especially worth sharing... Came in needing a new pair of running shoes for my upcoming marathon in February. Told the guy which shoes I've been using this year and that I was looking for either the same model in the latest version or something similar. When he found that they were out of the newest Mizuno Wave Alchemy in my size, he proceeded to bring out I'm pretty sure 8 pairs of the same type of shoe (motion support for flat-footed folks like me) in all the different shoe brands (Saucony, Asics, Nike, etc). He told me to try on the first pair and take a 5-second run outside the store. When I got back, he asked me how I liked them, and I told him I did. He then instructed me to keep one side on, put on the opposite side of any of the other pairs he had set out (so that I'd have two different shoes on at the same time), and take another quick run outside. When I returned, he told me to keep on the shoe I liked better and replace the other one with a new shoe. I repeated this process 8 times to find out which shoe I liked best (in the process totally working off my lunch at Tenkaippin, score). Ironically, in the end it turned out to be the first pair I tried on (the Brooks Adrenaline GTS), which I had left on the whole time but just felt awesome. Plus, they happened to be last year's model (which I didn't care about by that time since they were clearly my perfect Cinderella slippers), so I got them at 20% off the base price which was even more awesome! It was such a great deal and amazing experience in customer service that I had no problem picking up a new pair of Superfeet brand support insoles, an 8-pack of Nuun electrolyte tablets, and a white Brooks running cap as well, all of which I needed anyway. Just like Prince Charming, I left super happy. You totally won't regret choosing this local running shoe store over its cheaper [at times] online competitors. The shoe DEFINITELY fits! read more

Kudos to you Running Room! You have earned my respect for life. My dear husband will probably get mad at me for writing this review, but I just have to. After our grueling marathon, my husband and I realized our running shoes were dead. It was time to get new ones. So we made use of the 20% marathon sale. It's always good to bring your old running shoes so the workers at The Running Room can see how you're wearing out your shoes. Wellllllll, let's just say my dear husband's running shoes had major halitosis a.k.a toe jam. Oh, it was pretty rancid. But that dear sweet young man who helped us at The Running Room said with a smile, "No problem, let me take a look at your shoes." He proceeded to carefully turn the shoes upside down to inspect them all with a smile on his face. And he wore no gloves or gas mask while handling my dear husband's shoes. I just stood there and stared with awe. That is excellent customer service. The young man then helped to explain to my husband how he was wearing out his shoes and proceeded to get him fitted with a couple shoes. My husband even got to test run the shoes and needles to say, he walked away with an awesome pair of running shoes for a pretty good price. The Running Room has two sales every year, one for the Great Aloha Run in February and the second for the Honolulu Marathon in December. These are great times to stock up on quality running shoes. My husband and I are happy owners of brand new running shoes matched to our feet. We're looking forward to kicking okole in the Great Aloha Run! I feel a Personal Record coming! read more

These people are so nice!! I met the manager at a meeting once and she was extremely pleasant. I met another manager who's friends with my cousin.. again, super nice. I know what you're thinking: duh, they have to be nice. they're the managers! Well, to put it to the test I went to the running room with my girlfriend who needed help and advice with new shoes. The sales associates were so accommodating and helpful in finding what she needed and the concerns she had. She ended up purchasing a pair of shoes and was then told that if its in salable condition that she could return them if they don't meet her needs. Not once were we uncomfortable or felt that we needed to leave with something. This is definitely something that people will appreciate. The one bad thing about this place is that the selection of shoes are quite limited. I wish they had more to choose from. If they did, I'm sure I would buy from them all the time. They do carry products that Sports Authority and other places don't so make sure you call them or stop by if you can't find what you need elsewhere. I found my CEP compression socks there! read more

I prefer the running room over runner's route solely because I felt like the sales associates actually took time to look at my gait and fit my foot. The only problem? They're selection seems a bit small. I needed a running shoe and left with nothing whether it was because they didn't have my brand or size. Pretty frustrating but I'm sure if they're stocked, it'd be a great place to go! read more

Great range, great service and good prices can't be beaten at the Running Room. Today I ran all over town from Sports Authority at Ward to Neiman Marcus at Ala Moana trying to find a sports bra that I can run in. I should have gone straight to the Running Room, which is where I ended up. They have a great range of the "Moving Comfort" brand of sports bras. They had my bra style, my size, my colour and the bra was $3 cheaper than the RRP! I'll be sure to head there first next time I need something for my renewed running fever. read more

The ONLY place to get running gear in Hawaii. Period. The staff ALL know what's going on with the latest gear and can help fit you with what you NEED. Not only do they match you to equipment (read: shoes) that'll help you get the most out of your running adventures, you'll also be happy with the aesthetics of what you purchase. Everyone is always patient and more than willing to take the time to help you get new shoes, clothes, energy drink/chews/gels, etc. Their pineapple-logo is classic! Swing down there and leave with happy feet! See you running :-) read more

Great selection of running products and a great staff. I've been here many times before and each the experience has been the same, great. The staff although young looking is very friendly and eager to help. Most of the time when I come across youngsters, they are preoccupied talking amongst themselves or just don't want to help you. Not here, I was greeted at the door and asked if I needed any help and told to freely ask them if I did since I declined the help. I was in just to buy a hat since mine was haggard and needed to retire. I admit, the hat selection was not as much as you would find in Sports Authority, but those hats were just the hats I were looking for. I found a hat that suited me best and decided to look around to kill time before lunch. If you need socks, they have a plethora of socks along their wall. If you need running apparel, they have a nice selection. If you need shoes, selection is of course not at much as Sports Authority but, you have a staff that knows running. They can pair you to the right shoe and that makes a big difference in the world. My shoes are still running strong at the moment. I will definitely buy a new pair from The Running Room soon after running this year's Honolulu Marathon. read more

The staff here are SO helpful and knowledgeable!! I have been training for a half marathon and recently had a foot injury a couple of months ago. It got to the point where I couldn't even run 2 miles without intense pain in my feet. To save myself a trip to the doctor's and some money, I decided to see if my shoes were the issue. Sure enough, that was it. One of the employees gave me 3 different shoes to choose from, answered all my questions, and I was able to get a pair of cute new running shoes. The next day, I was so excited to try out my new shoes, that I ran 5 miles PAIN FREE. Keep in mind that I had not gone running in about two months. It was such an unforgettable feeling and I would highly recommend coming to this store for shoes and running gear in general. I would also consider myself a newbie to the running world, so I found the employees to be very encouraging and kind, even when I asked a million questions. Something cool I didn't know was that they have a 30 day return policy. I believe as long as you have your receipt and the shoes + box, you are able to return them even if they are worn. Thanks so much to the awesome staff here, I will definitely be coming back! read more

Sweet! I found a running store in Hawaii. . . friendly KNOWLEDGEABLE staff. . . I'll be back. :o) I didn't buy anything that I needed help w/, but I'm sure if I needed the help, they'd have helped me. :o) This store has everything running related. . . shorts, tops, electrolytes, hats, sunglasses, shoes, etc. Really. Everything. When I was there, there was a guy who was buying shoes. . . the salesperson did the same tests that my store (Run With Us) back at home did. . . walk around the store, watched him walk. . . they even let the guy try on the shoes outside! The neatest part about this store/website, is that they list running routes, and upcoming marathons. Love it! :o) read more

I may be the only non-runner reviewing this place. I also am probably one of the few people if not the only one who comes here to find shoes that are cute not caring about the shoe's running capability. My husband's new passion has been running. He has run a marathon and a bunch of shorter races since we got together... and now he can't get enough so he needs shoes every so often. We came here numerous occasions and the last time was this past weekend when they had 20% off all shoes. AWESOME! We both bought a pair of shoes and they even accepted our PlayHawaii vouchers on top of that. Woot! Their sales people are always nice but sometimes when they're busy, it's hard to flag anyone down. I try to support local businesses especially when do speciality things like running shoes for my husband since he needs stability type shoes. He loves the people because they're always willing to help him and they always tell him to try running in them to make sure they're okay. I am sad that my feet don't cooperate so I could get a pair of five finger shoes but that's okay. Parking is kinda tricky since there's so many people coming and going but there's always a spot opening up. PS. If you follow them on Facebook, there's annoucments for their sales and specials... yay! read more

4.5 stars. Knowledgeable, helpful staff. Their items are not cheap but happy with their running shoes. We have been consistent customers for the past several years. Get a few pairs annually. Small parking on the ocean side of the store. YELP 365 -114/365 read more

Running Room is conveniently located on Kapahulu Ave - a neighborhood which I think is the heart of all Running in Honolulu. This is a great place to stop by on your way to Kapiolani Park for a run to pick up some Gel Packs. Running Room has a wide variety of running shoes and also a good place to stock on your Running gear such as gel paks, gels, accessories, etc. The store also has it's own parking lot so never a problem to get in and out. Again, this is one of few stores on Oahu to stock up on running gear. Check this place out! If you are a hard core runner, don't go to Sports Authority. If you really want to get a running shoe that fits your style, go to the Running Room! read more

I will start by saying that I have problem feet and my exercise is walking so it is important to have the right shoes. For years I have used Nike Pegasus Zoom and I had no problems. But the recent Nike Pegasus has changed in design and is no longer comfortable for me. I was so frustrated trying to find another replacement shoe, even purchasing shoes and having to return them. My friend suggested I go to the Running Room. I am so glad that I did. Gaston, who is the manager of the store is wonderful! He really takes the time to listen to your needs/concerns and knows the appropriate shoe that will suit you. He even insists that you wear the shoe outside of the store so that you can actually feel if the shoe is comfortable for your activity. I don't know of any other store that will allow you to do this. He is so knowledgeable about foot ailments and the shoes he sells. He doesn't rush you and takes his time, making certain that you find the perfect shoe for your needs. Thanks to Gaston I am back to walking again with a comfortable shoe!!! read more

I am hardly a competitive runner (maybe tortoise-ing a 5k here and there, and GAR), but the Running Room is very open to those of all ability levels (or sub-levels!). It's small with a high-quality selection, and the staff are the antithesis of a shoe saleman persona. I felt at my leisure browsing and received help when asked (rather than in response to hovering). The fact that the store's located within walking -- or running, as may be the case -- from my house makes it that much more convenient to update my sneaker inventory. Do ask for deals! I was able to use my boyfriend's military discount to pay for my own shoes -- how accommodating is that? read more

Gaston was soooo helpful! He really took the time to help me find just the right fit for my new shoes! He asked lots of questions about my activity and what specifics i was looking for in order to cater the type of shoes he brought out for me to try on! I'm so happy with my new kicks! Thanks again Gaston! read more

Great selection of running/athletic clothes. They have clothes and shoes for men, women, and children. They also have great running socks, equipment bags, and a pretty killer sales rack in the back by the dressing rooms. The staff have always been both friendly and helpful. They have a very strict return policy, but as long as you hang on to the receipt and don't wear the clothes, it's not a problem. We had to exchange out an outfit two different times and ended up having to return it, and they were really patient with us. I loved shopping here, and I look forward to returning the next time I'm in Oahu! read more

This review is based purely on a phone call to the Running Room. What a knowledgeable staff person who helped me. I complained of my heels rubbing my shoe while walking; the staff person shared a different shoe-tying technique. I am disappointed in the store not having children's sizes (which I take). The website stated that they could meet various running and walking needs. However, according to the staff I spoke with, the store has only three walking shoes. Still, to the store's credit, the person offered to size me when I did find a pair of children's shoes to walk in. Thanks! It's great having local businesses focused on helping people face-to-face. read more

It was two days before my first marathon and I had read reviews on the the service and products. I was so mad with the traffic I turned around three miles away in rush hour and turned around again and said I am already down here. I am SO glad I did. When I entered I forgot the gentleman who helped me but he was THE BEST. I told him it was my first marathon and asked what I need. He showed me what gel packs and gave me the pros and cons of getting them. Since I had never used them, he advised me not to start experimenting, well I got them anyways(paid off in the end) He then showed me the options of fanny packs or shorts with built in pockets to carry my gels. He even let me do test runs outside to see if I likes the nylon or elastic band. Then I bought a body glide stick. I saw they had Vibriams which I already have and he showed me the New Balance with Vibrim bottom and explined the beneifts. He was very knowlegable and patient. I was encouraged by his personal stories and fstayed in the store an hour and a half. I will definitely go back! read more

Well everyone seems really nice at the store. I wanted to pick up some ASICS running shoes for my wife for a Christmas gift. When you go to ASICS website they list Running Room as having them in stock and one of the places I could buy locally. ASICS site had them for $99 I called Running Room and they wouldn't give me the ASICS price and said they are $150. If you wonder why box stores are going out of business? If your going to be competitive you really need to do what the other stores are already doing with price matching. I try to support local but I also can't just throw $50 away. Buying online. read more

My gf came here to find shoes to run in for the marathon. The staff is a big help and very knowledgeable but i found many of their shoes to be over priced. Maybe $10-$20 dollars more than you might spend at sports authority. I believe i saw some Japanese brand shoes their. My gf told me they are some of the best quality shoes you can find. They also have an assortment of running shorts and shirts for men,women, and children. Sports bottles, and marathon gel packs. The parking is very scarce. I just parked down one of the side roads and checked on my vehicle regularly. read more

Just stopped in to pick up some souvenir running clothes. They had one style of men's running shirt with a pineapple and "Hawaii" written on it, and two styles of socks with either "the Running Room" logo or "Hawaii" on them. I wish there had been a better selection of running clothes that had a Hawaiian theme, a hibiscus or Polynesian print or something to take home. read more

We just went to go get some energy tablets and when we were there we saw that there wasn't a huge selection of shoes. We saw there were lots of nice running shirts and energy tablets / gu / powder. read more

My running partner went in today in an attempt to register for an upcoming half marathon and to pick up some hydration equipment. He left without his questions answered re registering (the website directed us to this place) and with this to say: "service was lame, so - so at best". Thankfully we were able to register online. It's unfortunate that no one seems concerned enough about the mediocre service at a this place to do something about it. Either that or we are just catching the employees on bad days. ? Idk I tend to expect that these type of specialty shops would be more 'customer service oriented' than the larger chain type stores. I guess it depends on how much the individual owners are concerned about their business, oh well. read more

Found a great pair of Brooks Ravenna 6 on the clearance rack for only $50. The color is rather bright but I actually like it! Nice people and great selection. read more

Best running shoe store I've found on Oahu! Great at analyzing your gait to get you in the right set of shoes. Large selection of running apparel! Well worth the drive to downtown! Leaps and bounds better in larger selection & getting into right shoes compared to Runners Route and Runners HI locations in Aiea. read more

Great place! The staff is knowledgeable and professional. Prices are perfect and customer service is exceptional.

Great customer service and election of the latest running shoes. Really can't complain at all! Support local business and choose this store over the big box places. Prices differ by an average of 10% but you are getting exactly what you need for your foot as opposed to what looks good. 10% military discount as well! read more

I like to run. I LIE. I hate to run. I want to like to run. So I'm coming back here next week. I need someone to give me "the slap" and tell me what I need in running. My shin splits sure aren't telling me that part. I have confidence in this place. Well organized. read more

This past weekend I had the best experience ever in my 10 plus years of buying running sneakers! Gaston my salesperson was extremely knowledgeable about running and everything sneakers!! He was patient and kind while listening to my concerns about my current sneakers. After listening to me and checking my sneaker wear pattern he brought out 4 different pairs for me to try. Gaston throughly explained the differences between the sneakers and why my current ones were causing me issues. Excellent service! Thank you read more

I love running. It makes me happy. It makes me feel good. It's therapeutic. When I first started running, I didn't run very long or very far. But since I've upped my miles and time... I realize how important it is to have the right running shoes. Without the right shoes, trust me, you can't go for long because you get blisters, pains, aches, shin splints, etc. etc. All running shoes are not the same. At the Running Room, they help you to find the right shoes for you. The people here are awesome. They take time to analyze your running form and then bring out a variety of shoes for you to try. Then they tell you to get outside and run on the concrete to test the shoes to see how it feels. I mean, really, you get to run in the shoes before you buy it. Doesn't get much better than that. read more