I'm giving this store 5 stars due to the dedication of the staff to running. This is a store that…read morereally knows their sport. The owner is a competitive runner, and he employs competitive runners. If you have a question, they are more than knowledgeable. Ask for Paul, if you don't think you're talking to the right person. Also, they host a very affordable Tuesday night clinic. $2 for the hour, which covers the cost of planning and organizing a group run (plus insurance, i'm sure). They do a rotation of intervals, pyramids, and hills so you can work on different aspects of your running. They have different speed groups, all the way down to a run-walk group, so you can go really slow and don't feel like you have to keep up with the faster runners. If you are interested, they have a marathon and half-marathon clinic that gets you ready for the May races. I just signed up for these this season, and I am amazed that I can run as far as I can now, and that I don't hate running. They do their best to keep it interesting and enjoyable. Great store with great people. oh - they have good stuff too. love my shoes. They fit your shoes to your running style, so you can get the most from them. And good selection, though I'm on my 3rd pair of the same shoes.

I'm an avid runner, so when my toe broke through the top of my running shoe last week, I had to go…read morebuy new shoes. The Runners' Den is the closest running store to my house, so I decided to check there first. First, the store itself is much larger than it looks from the outside. It has a very large selection of running shoes on the right side, and also stocks plenty of apparel, gels, and other run accessories. The staff are all long distance runners, The store also offers a variety of run clinics, ranging from walk to run to training for a full marathon. You can commit to 12 or 17 week clinics, or drop into a training session for $2. The sessions are set up for skill levels ranging from 10:30 min/mile up to 7:00 min/mile, which is great! While the store was busy, a staff member was quick to help me out. I had taken a picture of the size and model number of my previous pair of shoes, but I was open to changing shoe brands. From that original shoe model, he brought out 4 recommendations in my size that all cost a similar amount. He laced each pair of shoes up for me and suggested that I take the shoes for a short run outside, which was awesome! After years of running, I know what works and doesn't work for my foot, so I was very happy to find a great pair of shoes. Overall, the Runners' Den is a great local running store in Port Moody. Instead of ordering online, shop local and check them out!

I've been trying unsuccessfully for the past few years to get back into running. I'm kind of…read moreflat-footed and wider, that I can't go to foot locker or the others. So I did some research online and decided on a pair based on the advice I had gotten from the last running store I've been to. Since we were in the area, I thought I'd stop in and just check out their selection. The guys working, RJ and Phil, were very knowledgable and friendly. They took the time out to really assess and analyze my walking, find my right size and fit and even looked at my old pair's soles to find the proper shoe for me. They took out three pairs they felt were the best fit and I test drove each one. RJ explained to me the differences in construction and how that affected the feel. I'm kind of skeptical with everything but talking to him, asking him questions put me at ease. Phil explained the pains and issues I was having and how and why my older shoes weren't exactly the best for me. They were on the right path but not exactly correct. I finally decided on a pair of asics and to tell you the truth, I thought they were a lil too snug for me, but I'm new at running (the right way, that is). They told me about their 14-day trial, to just wear it around the house and try and get a feel for it. I wanted to make sure I'd be able to bring them back if the snugness got to be too much, so I tried not crease em and walked all over my carpet at home. I gave them a chance and they started feeling better, a lot more comfortable. The guys here were friendly, knowledgable and very professional. Very encouraging to me to keep at it. I'm even considering trying out a class or race they host. I wouldn't hesitate to come back here for my next pair. There's a lot of places out there that'll just show you a nice shoe, they'll ask how it feels, but if you don't know what's the best for you, what good is that shoe? And with shoes costing what they do nowadays, wouldn't you want the right one? Anyways, I'm glad I walked into here by accident. I've been running with my new shoes, twice already about 16kms and I love em!

I had the best experience at this Running Room on the weekend! I am very intimidated going into any…read moresports gear stores b/c I am not very sporty, but that doesn't mean I don't need good recreational shoes! Jessica, the manager, put me immediately at ease! She had me take off my shoes and then she did a comprehensive gait assessment. She asked me about any injuries, concerns I had, etc. We then tried out a couple of pairs of shoes, did some sizing, etc. We finally ended up with the perfect pair - but they didn't have the right size in stock (I needed an 11.5 and they only had an 11). She could have said "oh, the 11 will be fine" .. but she didn't. She offered to order them for me but it would be about 4 weeks. I told her I needed them next week b/c I was leaving on a trip and she wrote the name, model and size down for me and told me where to call to see who else in town might have them in stock. THEN .. when she learned we were headed to Kelowna, gave me some tips on some great out-of-the-way places. Jessica could have just wanted to make the sale and given me less-than-optimal shoes - but she didn't. She made sure I had the right shoes even if she didn't make the sale. AMAZING customer service. I found the shoes at another store, but next time I will make sure I shop well ahead of when I need them so I can make sure Jessica and this Running Room get the sale. She was awesome. If you need new or better sneakers, make sure you head out here and ask for Jessica. She was fantastic!

I went in yesterday looking for a pair of new runners…read more Jessica, the store manager was not only very professional and knowledgeable, she was very pleasant to deal with. I ended up buying a pair of Hoka Elevon 2s. I will definitely shop here again and appreciate the COVID precautions in place.

First time coming to this store and was looking for what my doctor has prescribed for me. Nathan…read morewas very helpful, patient and attentive. He was able to find what I needed and suggested few things for me to try. The service is topnotch. I havent had anyone sat on a stool, place the shoes and adjust them. Excellent customer service, highly recommend!

This was my first time at this store looking for proper fitting insoles due to foot pain. the two…read morestaff members I dealt with were knowledgeable, friendly, non pushy sales. Can't remember the last time someone sat on a stool opened up the shoe adjusted the lace's and placed on my foot. Truly Top notch personal service.

Foot Locker Metrotown has great sales. The customer service standard is consistent. The selection…read moreis great and the staff are friendly. We frequent both this location and Richmond Centre.

I was at Footlocker buying runners, I have foot problems ( bunions)…read moreAD the store manager was with me for over an hour selecting different shoes, having me try them and walking with the different shoes. He never rushed me, never pressured me to buy. I have been to other stores never have I had service like this. Thank you AD you've helped more than you'll ever know.

We purchased a pair of Nike shoes for $250, expecting quality and durability. Unfortunately, the…read moreglue started to fail just ten days after purchase. When I contacted the store to request an exchange, I was told the shoes would need to be mailed to their warehouse so they could determine who was at fault. When I asked for clarification, I was told, "Well, you may have worn them wrong. For example, a running shoe is not meant for basketball." I was shocked by this response. When I contacted the store to request an exchange, I was told the shoes would need to be mailed to their warehouse so they could determine who was at fault. When I asked for clarification, I was told, "Well, you may have worn them wrong. For example, a running shoe is not meant for basketball." I was shocked by this response. These were expensive shoes, worn only briefly and for their intended purpose. I paid for quality, and the product failed. Because of this policy--and the delay in verifying whether the defect was "valid"--my child had to go without shoes for school. That's simply unacceptable. To be fair, the in-store staff were friendly and kind. Most genuinely wanted to help but claimed the return policy left them powerless. I can't imagine how frustrating it must be to represent a company that offers no room for reasonable, case-by-case problem-solving. This experience has left me with low trust in both the product and the brand's customer service process. Overall, it was incredibly disappointing.

The girls who work here are so amazing ! They are so nice and sweet and helpful and went out of…read moretheir way today. From the one girl who helped me with the men's Cargo shorts, to the other girl at the front cash who helped me with hats ( Tasha ) - they both gave me hands down the best customer service I've had in a long long time. I was greeted in a friendly manor and asked if I needed assistance. I did need a size that wasn't on the floor, so she quickly went to the back and found it for me. Tasha not only assisted me with the hats, but explained the return / exchange policy and was polite and super friendly. I left happy. These girls definitely made my day ! A great shopping experience all the way around.

I went and bought a pair of shoes for my dad, and Sam Went above and beyond to help me out. I…read morewouldn't normally write a review but I was highly impressed by his service.

I went to foot Locker to buy a pair of adidas shoes. One of the guys named shake was their to help…read moreme. He found the right size for me and was really patient with us. I'd really recommend you this foot locker.

One afternoon I was perusing Metrotown mall for some nice, sensible winter boots. I wandered into…read moreDevon shoes and somehow ended up leaving with a pair of fire engine red 5 inch stiletto stripper boots. There was only one pair left! They were my size!! THEY WERE 60% OFF!!! Now don't get me wrong, Devon shoes DOES carry sensible shoes and boots (some really nice ones at that) but the store seems to be mostly stocked with more... exotic styles of foot wear. Stripper shoes, big stompy goth boots, cute little pinup heels - they've got it all! This place was PACKED when I went in (it was 2 days before Halloween) and the staff were working their butts off keeping the tiny store organized and attending to all the customers. I was also kind of surprised to see allot of name brands in stock. Not like, designer shoes or anything, but the Bordello, Demonia and such - all those middle of the road brands that are sometimes difficult to find in Vancouver.

I have been purchasing kids shoes here on a number of occasions. Their kids shoes selection is…read morefairly good. I just bought a pair of Crocs boots for my kid recently. Prices are average. If they carried BOGS, I do not have to go anywhere else to buy kids shoes.