Brutal experience, no thank you. I'm surprised customer service is this terrible. My reviews have always been honest and rarely do I give 1 star, but this was an atrocious retail experience. Here is my story:
Walked in to find a specific pair of boots, unfortunately it turns out they didn't carry them. They offered to order them in for me. I needed them by a specific date for an event (this was discussed in detail) and they promised they would arrive Dec 5th at the very latest. I told them if this could not be delivered by this date then I was going to order them online, they promised me.
I paid upfront and was told they would call as soon as they in. Dec 5th rolls around & no calls. I HAVE TO CALL the business to find out where the boots are. Initially the woman tells me there's no receipt from these! Luckily I heard a girl in the background who had been working when I ordered them in the store telling the woman she remembers me ordering and paying so they must have a receipt. After 45 minutes (I requested a call back as this was taking too long) they determine the boots are not here and should be in the store at the end of next week....they think. ok, seriously???? I ordered them for the dec 5th date as there is an event & this is WAY WAY WAY WAY past this date. UGH! They have to confirm they arrive by this date. Still nothing until a day later when they say they think they will be in by the end of next week. UNACCEPTABLE!!!
This is ridiculous given the boots end up costing $250.00!! Eventually they arrive at the end of the week and this is what happens. I speak to the owner's son who was the one to place the order and he tries to go back on what he said stating that he said he hoped they would be in by dec 5th. LIAR!!! I brought a friend who had been there during the purchase & she confirmed he had PROMISED!!!! First I paid upfront, then it's promised and doesn't arrive, I have to call the business for information, I'm told there's no receipt, I have to call again, then deal with this situation where he straight up lies. There's 0 compensation for this huge screw up.
I would highly suggest not shopping here, you will not get my business. This is terrible customer service.
I would highly recommend going to Deadly Couture for shoes that are a lot cheaper and WAY BETTER SERVICE!!! I read more