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Devon

3.0 (12 reviews)
ModerateShoe Stores
Closed • 10:00 am - 6:00 pm

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SoftMoc - SOFTMOC GUILDFORD TOWN CENTRE

SoftMoc

(2 reviews)

I bought Birkenstock's sandals last year, Aug 2019, I was then diagnosed with cancer at the end of…read moreAugust. I went through treatment which brought me to February I wore the Birkenstocks sandals for one month out of 2019 I bought the cork renew and used it diligently as I was told I would have a year warranty if I bought the cork renew. I didn't go in water or miss treat the sandals when June opened to sunshine I started wearing the sandals again, Reapplying the cork renew before use. On both sandals they started breaking when I took them back in August I was told I was three weeks past the year warranty date. I explained I had so much on my mind from the cancer as well as the pandemic I was afraid to come into the malls being more susceptible to covid 19. I talked to two employees there that told me the manager would be in the next day and that they couldn't do anything. When I talk to the manager she said Birkenstocks aren't a very good sandal and proceeded to show me a white sandal and was pulling at the seams and look at the yellowing in there and these are going to fall apart. She said that her cork sandals all fell apart like that as well and told me to buy this other brand that is a higher end sandals than Birkenstock. She said she couldn't do anything for me. I wrote to SoftMoc customer service which wrote back asking for information on size and date of purchase they then sent me an email stating that it was up to the store representative meeting the manager of the Guilford mall store to see whether the shoe was defective. Of course she said it wasn't defective and they were not going to stand behind the warranty. The customer service rep said they could not see the sandal so they can't make that decision. I offered to take a picture and send it to them which they intern declined and told me to take the sandal to another store and have them determine whether or not it's a defect. I really doubt another employee from another store will say this is a shoe defect if they don't know the scenario that the shoe was only worn for maybe three months out of the entire year and it was already breaking down. SoftMoc has crappy customer service and poor quality shoes I would not recommend anybody to go there in fact, When looking them up On the better business Bureau site they are not accredited. Five thumbs down to poor customer service and overpriced poorly made shoes

I had a very good experience here while getting a nice pair of boots. I was immediately greeted…read more by a sales associate and she was entirely helpful. The boots looked great, the price was right, and I left feeling quite happy.

Devon - shoes - Updated May 2026

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