I bought some trail runners here a couple years ago. They were meh…read more The sales girl didn't know a lot about the shoe. She was more interested in the cute guy walking in. This time around, no one in store except maybe 3 employees and 2 of their friends. Possible off duty coworkers by their conversation. No acknowledgment when waking in and no customer service. I hope they improve.

the owner is very helpful and friendly. Always willing to go over and above to saw selections.read more

I visited the Langley location on Boxing Day to exchange a pair of boots I had received as a…read moreChristmas present. I had driven along this Fraser Highway strip multiple times, but I had never been inside. A cute tiny boutique that boasts a selection of shoes and boots that all look to be high in quality and fashionable at the same time. The whole experience from start to finish was great! Kim was working that day, and she went above and beyond to find the pair of boots in my size. There were a few other customers in the shop and she had such a wealth of knowledge and helped them find the pairs of shoes that worked best for them. It was a joy to watch her in action. I was happy with my exchange, and I'm sure my next pair of boots with be from this location.

I'm surprised I'm the first to review! I popped in here just to browse after walking past while…read morerunning errands in the area and was very pleasantly surprised at the selection of well-made and stylish options of shoes for both men and ladies. Many brands I'd never come across before. I left the store the proud owner of a stylish new pair of beautifully crafted "Rieker" ankle boots, which I'm sure to get many years enjoyment out of. Thoroughly pleased with my purchase, as well as the helpful in-store service . Will definitely be back to browse again soon. Was also told by the salesclerk that they have a location in Fort Langley as well.

Knowing that it's pandemic, fully understanding the store has protocols to limit customers in…read morestore. However, they should clarify well ahead that there should be only one parent who can accompany In the store. With my daughter shopping for her first point shoes, it's a big milestone for her, received email this morning confirming both parents can accompany to go inside, but then found out only one could go in at the door. Supposed to be an exciting event turned into complete disappointment.

My wife and I registered our 5 year old daughter for dance classes and needed to purchase the…read morerequired dancewear. After googling dancewear clothing stores in Surrey we chose Limbers Dancewear. Upon entering the store, we informed the kind lady (Julie) employee that we know nothing about dance, and gave her the list of clothing that our daughter required. Julie assisted us with our purchase, gave us lots of valuable information and even showed us how to tie the required ballet "bun" in our daughters hair! Our daughter is now ready for her first ballet class next week and we couldn't be happier with the service that we received at Limbers.

I have to say something about how helpful and friendly I found staff at this location. I ordered…read moreshoes online but the size was wrong. I called the store, they confirmed they had the right size, held it for me and I exchanged it at the store with minimum fuss or delay. Their online site is pretty good too, fast delivery and some good deals.

There are deals to be had here, when Walmart and Marshall's don't cut it…read more Parking is available in the parking lot warehouse. The place is literally as the name suggests. Bare walls and no trendy decor. This ain't Holt Renfrew. The shoe selection isn't the world's largest, but it's somewhat decent. They seem to carry mostly runners, though there's a bit of everything. I found what I was looking for, in the style and colour I wanted, at a good price. Sometimes 2 similar pairs of shoes will have 2 different discount rates. A bit of negotiation helps here. I left happy. Can't really go wrong with buying shoes here.

Every time I need a new pair of shoes, I would come here. The staff are friendly and patient with…read moretheir customers. They always get the shoe I'm looking for. Sometimes there are deals for good prices and I like that the company offers a rewards program.

I bought Birkenstock's sandals last year, Aug 2019, I was then diagnosed with cancer at the end of…read moreAugust. I went through treatment which brought me to February I wore the Birkenstocks sandals for one month out of 2019 I bought the cork renew and used it diligently as I was told I would have a year warranty if I bought the cork renew. I didn't go in water or miss treat the sandals when June opened to sunshine I started wearing the sandals again, Reapplying the cork renew before use. On both sandals they started breaking when I took them back in August I was told I was three weeks past the year warranty date. I explained I had so much on my mind from the cancer as well as the pandemic I was afraid to come into the malls being more susceptible to covid 19. I talked to two employees there that told me the manager would be in the next day and that they couldn't do anything. When I talk to the manager she said Birkenstocks aren't a very good sandal and proceeded to show me a white sandal and was pulling at the seams and look at the yellowing in there and these are going to fall apart. She said that her cork sandals all fell apart like that as well and told me to buy this other brand that is a higher end sandals than Birkenstock. She said she couldn't do anything for me. I wrote to SoftMoc customer service which wrote back asking for information on size and date of purchase they then sent me an email stating that it was up to the store representative meeting the manager of the Guilford mall store to see whether the shoe was defective. Of course she said it wasn't defective and they were not going to stand behind the warranty. The customer service rep said they could not see the sandal so they can't make that decision. I offered to take a picture and send it to them which they intern declined and told me to take the sandal to another store and have them determine whether or not it's a defect. I really doubt another employee from another store will say this is a shoe defect if they don't know the scenario that the shoe was only worn for maybe three months out of the entire year and it was already breaking down. SoftMoc has crappy customer service and poor quality shoes I would not recommend anybody to go there in fact, When looking them up On the better business Bureau site they are not accredited. Five thumbs down to poor customer service and overpriced poorly made shoes

I had a very good experience here while getting a nice pair of boots. I was immediately greeted…read more by a sales associate and she was entirely helpful. The boots looked great, the price was right, and I left feeling quite happy.

I've gone to several New Balance stores in Canada and the US and they've all been so helpful in…read morehelping me get proper runners. The Langley store is no exception. Their staff are very knowledgeable of the type of shoes I need for my hard to fit feet. First, they let me know what type of foot support I may need and then recommend several styles they have for my feet size, width and support. Their shoes are pricey but all the shoes I've bought from them have high quality material, have lasted me a long time and provided comfort and functioned as designed. They used to have boring colours and designs but they have stepped up their game and now have many stylish colours and material for some of their shoes. Unfortunately, the shoes I chose (1540V2) did not come in a newer and more stylish colour and material but it was perfect for my feet type which is more important. The store is located near Willowbrook Mall and has plenty of parking in the front of the store.

Well served by Margaret morning 11.02.2020. Well organized in consideration of Covid. Great Store!read more

Wow, what a great store. Comfortable hip shoes. AND they have layaway!…read moreFound the best sandals here with a wedge heel that are SO comfortable Nice owner too. Very good sales here. Check them out.

Very knowledgeable about the shoes they sell and how they effect posture and foot health. A great…read morelocal shop with pretty good selection, and good sales from time to time. My last few pairs of shoes have come from here, and I send my family and friends as well!