Ordered 2 pairs, supposed to be ready in 2-3 days... took almost 10. Only 1 pair showed up, and…read morethey literally sold it to someone else then just canceled my order like nothing. Messy and unprofessional. Never trusting their online orders again.

What the heck has happened to this store? I went in with an expectation to buy. I explained my…read moreneeds, past purchases and injuries. Her recommendation was: "spend the most money". Sorry that's not an endorsement. She brought out a selection of HOKA but couldn't measure my foot because "we don't have a tool for that". I said, you sell shoes, right? Sorry not dropping $200 just so you can meet your sales targets. Gonna go somewhere that the sales reps actually care about providing service to back up the products.

Foot Locker Metrotown has great sales. The customer service standard is consistent. The selection…read moreis great and the staff are friendly. We frequent both this location and Richmond Centre.

I was at Footlocker buying runners, I have foot problems ( bunions)…read moreAD the store manager was with me for over an hour selecting different shoes, having me try them and walking with the different shoes. He never rushed me, never pressured me to buy. I have been to other stores never have I had service like this. Thank you AD you've helped more than you'll ever know.

I went in yesterday looking for a pair of new runners…read more Jessica, the store manager was not only very professional and knowledgeable, she was very pleasant to deal with. I ended up buying a pair of Hoka Elevon 2s. I will definitely shop here again and appreciate the COVID precautions in place.

I got a pair of Sauconys during their tent sale for $100. Not exactly cheap but they are almost $70…read moreless than the current version. Indeed they are from two years ago, a fact for some reason the lady helping me pointed out only when I was paying for them. Yeah thanks for reminding. Also no exchange/return on sale items is truly an outdated policy.

Good selection of gear with the main brands covered. Lots of sale items but boutique pricing maybe…read morenot as cheap as chain store but worth supporting small business. Staff is helpful without pressure.

I came to North American sports late Saturday afternoon and the shop…read morewas busy. I needed some studs for my cleats and the store manager went out of his way to find them. He sold me a set of studs from a new pair of cleats because he had none in stock. What great service and worth the drive from Tsawwassen.

I had actually found this place by accident as I was visiting the business next-door. I am…read morecurrently visiting Abbotsford from the island and know the local store in the Comox Valley, so I was excited to see this one on my travels today. After doing business in the other store, I came to visit Valhalla and I was greeted by Markus who ended up being fantastic to me. He helped me look for a particular type of pants that I was looking for, and although they did not have it, he suggested some brands that may carry the hiking pants that I wanted. Later on, I was looking at the shoes and he came by and pointed out some that were on sale from last season and I ended up buying a pair of hiking sandals that I absolutely love. He helped me try them on and I knew immediately they were coming home with me. The store has a huge selection of outdoor stuff and I will definitely be buying more from them in the future.

Nice specialty store, carry a handful of boutique, more expensive stuff than MEC…read more Luggage/travel stuff is my favourite, located left side along walls with portable kitchen goodies too, like foldable spoon/fork. Bags in the back, mens cargo pants right at front.

Atmosphere: everything is laid out that it was easy to access by type. it does get busy sometimes…read morebut the few times i have been i had no issues navigating the store. price: market value on basic items. customer service: super helpful and she answered my questions. i was looking for a specific color of back pack as i wanted to put some heavy metal and punk patches on them and they did not have it in stock, however, the lady was kind enough to look in her system and try and find other locations as well as other alternatives. additional notes: they're willing to bring items from one location to another.

Usually I love MEC, they have an awesome selection of outdoor gear and have a superb return policy…read morewith adequate prices. I went in to purchase a back pack for myself today and the cashier had made a strange comment about my nationality- asking how I felt about Trump trying to take over Greenland. Not only was this comment out of pocket and inappropriate, it could've also ended poorly for the cashier who had asked it, if it had been asked to a different person. I wish she would've just scanned the tag and let me pay for my back pack instead of making me feel awkward about asking me about my political beliefs. This is the second strange interaction I've had with this cashier, hopefully 3rd times the charm.

These guys are great down at Sports Replay. The customer…read moreservice is 10 / 10. If you need anything in the way of bike parts, these guys have it all. You just can't go wrong with their prices and service!

Staff are very friendly and helpful. Knowledgeable about the variety of sports they cater to.read more

There are deals to be had here, when Walmart and Marshall's don't cut it…read more Parking is available in the parking lot warehouse. The place is literally as the name suggests. Bare walls and no trendy decor. This ain't Holt Renfrew. The shoe selection isn't the world's largest, but it's somewhat decent. They seem to carry mostly runners, though there's a bit of everything. I found what I was looking for, in the style and colour I wanted, at a good price. Sometimes 2 similar pairs of shoes will have 2 different discount rates. A bit of negotiation helps here. I left happy. Can't really go wrong with buying shoes here.

Every time I need a new pair of shoes, I would come here. The staff are friendly and patient with…read moretheir customers. They always get the shoe I'm looking for. Sometimes there are deals for good prices and I like that the company offers a rewards program.