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    Rugworks

    4.3 (39 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Rugworks

    Floor installation

    Floor restoration

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    Gap in the floor at cabinet

    Had Rugworks put in new laminate hardwood floors in our new home in Sonoma. They came with good reviews and we wanted to support local businesses during COVID. They came in at an expected price and said they could complete the job within a week. We closed on our house, paid half the flooring cost up front, and handed over the keys to an empty house. Little did we know they would hire out to a third-party installer who completely screwed up the entire install. Gaps between boards, broken pieces glued into place, uneven flooring, and saw cuts all over. John, the rep we worked with, sent Doug, the lead installer, back a week later to completely remove and reinstall the floor. We were under the impression they were sending the best they had to offer to redo the job. Turns out we had multiple people working, with seemingly no communication with one another and no Doug in sight. After about a month they said they were done and never did a final walk through. Over the next month, we waited for other installers to reinstall baseboards and doorway transition strips. There is still a large gap between the floor and baseboard in one room. A broken transition strip at the front door that they never completely secured and has completely fallen off. A two piece, poorly glued together transition strip because they were too cheap to put a complete strip on a second bedroom. After being asked for the remaining payment despite the job not being complete, I went in to speak with the owner about getting a refund or, at the very least, letting them keep the initial 50% deposit and washing my hands of their company. He argued, insisting on full payment and said we could do a third round of work to fix the remaining issues. Trust broken, I opted out. I didn't want to deal with anymore animosity and have them take it out on my house. If you want new floors, save yourself the headache and look elsewhere.

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    Ask the Community - Rugworks

    Review Highlights - Rugworks

    Tracy did an excellent job at estimating the absolutely correct amount of wood needed (almost nothing left over).

    Mentioned in 8 reviews

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    Mattie's Hardwood Flooring

    Mattie's Hardwood Flooring

    (51 reviews)

    I've hired Mattie's Hardwood Floors three separate times over the past six-ish years, and each…read moreexperience has been consistently excellent. Their craftsmanship is top-notch--they pay close attention to detail and clearly take pride in their work. It's obvious they care about the final result and making sure their clients are truly happy, not just "done with the job." John and his team are great communicators and have always been 100% reliable with timing. Georgio (one of John's team members) did my kitchen floor recently - he is very pleasant and trustworthy. Great combination of skill, professionalism, and kindness. I wouldn't hesitate to recommend Mattie's Hardwood Flooring again and highly recommend them to anyone looking for quality hardwood floor work.

    John and his team are absolutely exceptional. From initial contact, to quote, to service provided…read morewas a 3-day span. Incredible! I called on a Tuesday afternoon to inquire about fixing some buckling in my fixer-upper as my baby is due any day now, and we were running out of time to fix it ourselves. John came over promptly the next morning to assess. He was very honest and compassionate about our situation. Gave us a rough estimate and explained what costs would be should work go beyond the expected scope. He sent Jorge out the following morning to start the work. Of course whoever installed these floors previously didn't do a fantastic job, which created more work for Jorge. Nonetheless, Jorge did everything he could to make everything smooth and seamless (pun intended). He was here longer than anticipated, but we are so happy with the service and glad that the tripping hazard is no more! The invoice was sent over in the next couple of days, EXACTLY as anticipated with the extra hours. So nice that everything was transparent and no curve balls were thrown!!!!! We are extremely happy with how everything went and will definitely be calling John again in the future. John and team are the best!!!! You won't be sorry utilizing them.

    Hawkins Remodeling & Repair

    Hawkins Remodeling & Repair

    (16 reviews)

    In rare cases you find a company that truly cares about the quality of their work and are…read moreinterested in the thoughts and concerns of their clients. Uriah and his team are of that persuasion. Hired them to put in 24 recessed lights and a (very) large ceiling vent in the kitchen. It all came out looking amazing, my wife and I are very happy with the finished product. Go the extra mile, naw, they go the extra thousand. I would hire these guys back in a NYC minute!

    Now that the Holidays are behind us, I can finally write this review. Long story short, we had a…read morepipe break under our main bathroom which also involved sewage. Following the remediation work authorized by the insurance company, we decided that this unfortunate event gave us the opportunity to completely remodel our all original 1961 bathroom. I began looking for contractors and reading the reviews on Yelp. I selected three, two from Yelp and one which was a referral. Uriah, owner of Hawkins Remodeling & Repair, responded quickly to my request and set up a date and time that worked wonderfully with our schedule. He arrived as scheduled and we toured my complete wreck of a bathroom. He took measurements, pictures and we talked all while he took notes of everything including what our vision was. He asked questions and offered suggestions including installing a new bathroom door. Uriah sent back a proposal just a couple days later and while I was still waiting for the last contractor. In the end, we just liked everything Uriah and his company had to offer and selected them for the remodel. We agreed on a start date the Monday following Thanksgiving. Uriah asked if he could come over the on the weekend prior to drop of the dump trailer as the bathroom was going to be gutted with a lot of debris, so this made perfect sense. On Monday, Uriah and his team members, Carlos and Miguel, showed up promptly and right away began working by masking all the carpeted area with plastic sheeting where they would be travelling on. They also set up their 'shop' in our backyard for the duration of the project. Every day I came home to an extensive transformation. We had a lot going on in this little old bathroom including a faux divider wall removed, replacing the window with an obscure double pane window, which I asked for at the last minute. They were also moving electrical outlets and extending the plumbing height to accommodate our new fixtures but more so for all the tall bodies living in our house. They removed our existing cast iron bathtub, preserving it as we were having it refinished, so they removed it entirely so they could reinforce the main beams and redo the subfloor. Do you know how heavy those tubs are? Also, did I mention that this was a 1961 original AND was built on adobe? This means nothing in our home is level! Carlos and Miguel handled every challenge that was thrown their way. Uriah checked in with me on a regular basis and discussed any potential problems or issues that his team discovered and offered suggestions or solutions. It was very refreshing to know they just wanted it done right and for us to be completely satisfied. Near the end, we had the tub resurfaced and no one was allowed in the bathroom for two days following as it needed to cure. I didn't want to lose them for a that time, so I asked Uriah if they could replace our back patio slider, which too was old in need of replacing. He quickly gave me a bid, I accepted, and the team installed a beautiful new patio slider. It should be noted that it was pouring rain too! They came to finish up on the final pieces and what an amazing Christmas gift it was! I can't recommend Hawkins Remodeling & Repair enough. They truly transformed a "beast" into a "beauty". Thank you, Uriah, Carlos, and Miguel (The Hawkins crew)! We look forward to working on another project with you in the future!

    Universal Hardwood Floors Specialist - 3" x 2"  damaged segment of oak floor removed.

    Universal Hardwood Floors Specialist

    (8 reviews)

    Peter did a very good job two years ago of the oak floors throughout my 1424 sq ft house. He…read moreworked with me to find the best stain color and with his son got the job done in a week after everything was moved out. I chose him because he presented well in the first meeting, had much attention to detail, gave a better quote than two others, and the scheduled start date worked for me as well. All of the furniture moved out and moved back in was unscathed. He was professional throughout except for one item. In my bedroom there was a 2" by 1" spot by the wood register where the wood floor was a little jagged. It would've been good had he mentioned it to me. Once the sander went over the spot it raised up and got worse. I didn't see it until a week after the job was completed. Peter shared his concern that there may be termite activity but together we checked it and such was not the case. I would've preferred that he alerted me to it initially and warn that the sander could damage it further or tell me that it had happened instead of my finding it later. I understood that he would return to repair it and was willing to pay him but texts to him re this went unanswered. The job is small and will require some time but in the meantime found a small container of the same stain but have not found anyone yet that can/will do the job. Thus the four stars.

    Peter did our kitchen floors very quickly and at a great price. We had an initial quote from…read moreanother floor specialist that required more work than was actually needed, and Peter advised that the job would be much simpler, so we really appreciated his honesty and integrity. We're very happy with the completed work, and would gladly work with him again.

    Steve's Hardwood Floors - Brazilian cherry. Dry fast oil-based sealer.

    Steve's Hardwood Floors

    (11 reviews)

    I have been wanting to write this review for quite some time. We have lived in our home for 20…read moreyears and our maple hardwood floors were in desperate need of refinishing and we also wanted to extend the hardwood into the family room from the dining area. Two other contractors told us that they did not make that type of flooring anymore so we would either have to replace all of the hardwood, or live with it being two different kinds of boards. Then we found Steve. Talk about knowledgeable! This is a guy who really knows his stuff! And loves what he does! He found matching boards, quoted us a great and reasonable price, and got ready to start the job. Unfortunately, through no fault of his own, there were some hiccups. When he ripped up the carpet in the family room, it was discovered that the subfloor was too moist. We waited a week hoping it would dry out, but no luck. Other contractors I feel would just go ahead anyway, but Steve refused to compromise He did not want the floor to eventually buckle. So he paused the job and waited until we got a moisture barrier installed and some other repairs. He then spent almost two weeks meticulously installing, staining, and sanding all our hardwood (entry way, hall, kitchen, dining area, and now the family room). It was quite the feat! And when he was finished I could not even imagine how gorgeous it turned out! Far exceeded my expectations! Steve is a true craftsman and there are not many of those left! This was two years ago and the floors still look amazing! And believe me, we are hard on them! Dogs, cats, people, spills, etc! If you want hardwood floors installed or refurbished, Steve is the man for the job! Plus, he is one of the nicest humans I have ever met and like I said, really, really, really loves what he does! And how many people can say that!

    Steve's Hardwood Floors did a great job replacing old carpets with new maple floors in 3 rooms…read more Steve and his crew were skillful, dependable, and Steve finished the job quickly, with excellent results. We love our beautiful new floors.

    Rugworks - flooring - Updated May 2026

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