Frankie usually just stops in for a manicure, which he hates, but Collette is the best: she is very…read moresensitive and skilled--making it as quick and calm as possible.

I brought my pet in today at 11 AM and he was not finished until 6 o'clock in the evening I…read moreunderstand it gets busy, but when I picked up my pet, he looked very choppy, looking as if it was a rushed job. His paw pads were not clean at all. They weren't even touched. Only his nails were trimmed, and he had a scar on the top of his nose that the owner claims she had no idea where that came from there. he's a golden doodle, and I specifically gave the owner a picture on how I would like for him to look, and he looked nothing like the photo at all I would not recommend this place.

This was my second time here and I gave officially made them my groomer…read more They do a great job with my doodle!

I contemplated not writing this because I don't like the thought of taking away someone's…read morelivelihood or hurting a small business but I truly cannot stand the thought of this happening to someone else's baby. We took our dog here randomly because we couldn't get an appointment at our regular before the holidays. I will say I was able to book an appointment quickly and obviously did not read the reviews. I asked for a simple bath, deshedding, and the usual ear cleaning. We have a mix with medium hair, not a malamute but not a pitty length. He was not matted, not was he shedding anymore than normal (not clumpy or undercoat). He has a gorgeous coat that we frequently get complimented on and is well taken care of. I took him out to get groomed in the afternoon and when I picked him up, I saw that he was chained to a grooming stand by himself with no more than 4 inches slack. I didn't think much of it at the time, since I know he doesn't go into a crate easily, paid and left. Upon getting home I noticed he smelled great and was clean. After a day I noticed he wouldn't eat and was flinching and whining when I would touch or pet him. I rushed him to the vet thinking something was seriously wrong. After spending over $1200 at the vet for an exam, testing, and multiple pain meds, we realized that he had been brushed so hard on his back that they tore skin. After a couple days, and now 2 weeks, he has a HORRIFYING amount of LARGE scabs up and down his spine from the very top of his head to the base of his tail. We concluded that this was from the deshedding brush. There are no scabs on his stomach or sides so I cannot show photos and because he is black, they're nearly impossible to see when I try to photograph. I cannot bear the fact that my sweet boy was brushed so hard for god knows how long that he was bleeding and in pain. This was not a mistake that went unnoticed. This is pure animal cruelty and they are honestly lucky I am not pressing charges. They should not be allowed to touch another animal. Lord knows what else goes on behind closed doors. Please do not take your babies here. I am devastated for my boy.

My Giuseppe ( Bernese Mountain Dog ) loves his adventures with Melissa and her team.......she is so…read moresweet and the best dog trainer !!!!! She truly loves dogs. I highly recommend !!!!!!!

This team have helped us pre-pandemic and all the way through. From daily walks to beach trips,…read morehikes, and all kinds of other adventures. Our sweet boy Dusty pins his nose to the window waiting for them. They are THE BEST. P.S. they always get the pups to pose like they're going to be on an album cover... I love it

Great experience from start to finish. Was able to schedule an appointment within days of calling,…read moreand Carlos took great care of my Golden Retriever. All of the staff were kind and patient. Happy to have found our go-to groomers from now on!

We came here a few times for our dog and had a good experience, although I find it odd you cannot…read moreuse a credit card. The grooming was done well, but the front desk person was not exactly polite. On our 4th or 5th visit our dog came home matted and clearly not brushed out so my husband called to speak with someone about it. The woman who answered the phone was extremely short, unapologetic and when he asked to speak to the manager she said they weren't available. When I tried to call back later that week, my calls just kept going to VM and my messages went unanswered. Very unprofessional business needless to say.

Lisa did an awesome job with our 5 months old Bichon .. cut is perfect..thanks Lisa!!read more

Lisa and her staff are absolutely wonderful! They are kind, welcoming and so patient when I bring…read morein my 64lb yellow English Lab, Peaches! They are truly professional and take great care grooming Peaches. This is the only shop that delivers Peaches back to me completely DRY! Thank you all so much!

Five stars for taste--all the dogs eat it up so fast! It is a bit expensive for a dog birthday…read morecake, but absolutely worth it because it's a crowd-pleaser for every pup. I'm on my second year of buying this and will absolutely keep the tradition going next year!

My 13year old Pom was given a 9 a.m. appointment the young man who opened the door told me she…read morewould be ready in an hour and a half. another dog came in after me. I waited until 10:30 and called to see if she was ready there was no answer so I walked back to pick her up. I was told by same young man that it would be an additional 25 minutes since she was not ready yet. I explained it takes me 15 minutes to walk here and I would wait. I asked how far along she was thinking if she was wet or needed to be brushed I could do that at home. At that point I I found out she was in cage the entire two hours and not even started. He stated they were backed up but they were working on a dog in back to add insult to injury the person who came in behind me initially was picking up her dog. No excuse could be given to me why my dog was still in the cage not started since I purposely made her the first appointment of the day. I took my dog home without being groomed.I have used them previously feel this never should have happened they never even apologized just said have a nice day as I walked out what an insult. Would give them a zero.

They did a great job on our pup. The staff were super friendly. This place will be our new go toread more

Dear Management,…read more Thank you for responding to my complaint, although I must express my disappointment that it took several weeks to receive a response. Such a delay is neither acceptable nor reflective of the level of professionalism I would have expected. To begin, if you intend to rely on surveillance footage as part of your response, please ensure that you are reviewing the footage from the correct date. I take accusations that question my honesty or integrity very seriously, and I was disappointed to read statements in your response that appeared to suggest my concerns were unfounded. Making such assertions without clear evidence is inappropriate and could be viewed as damaging to my character. My husband and I contacted your organization as soon as we noticed the bald spots on Ace. When we picked him up after his grooming appointment, his coat had been fluffed and styled, making it difficult to immediately notice the affected areas. Once we discovered them, we reached out simply to understand what had happened. We were not seeking a refund or discount--we were looking for an honest explanation and accountability. My review was never intended to harm your business or its employees. It was an honest account of my personal experience and was written to make your organization aware of our concerns while also allowing potential customers to make informed decisions. Every customer has the right to share a truthful experience, whether positive or negative. I respectfully request that you provide me with a copy of the surveillance footage you referenced, as I remain confident that Ace's condition was the direct result of the grooming service he received. For your reference, I have attached photographs clearly showing the bald spots that appeared after his appointment. What has been most disappointing throughout this experience is not only the condition in which my puppy was returned, but also the lack of empathy, accountability, and professionalism demonstrated in your response. As pet owners, we place an enormous amount of trust in those we choose to care for our beloved companions. That trust was broken, and your response has only reinforced our disappointment. I sincerely hope that you will reconsider how customer concerns are handled in the future. A willingness to listen, communicate honestly, and accept responsibility when appropriate goes much further than dismissing a customer's experience. Sincerely, Karina K.

This is the BEST dog salon I've ever been to for my shihtzu. His haircut everytime is beautiful and…read moreFernando takes amazing care of the pets. 10/10

Lucy always looks amazing when stepping out of Fluff Pup thank you for caring for her.read more