Great store !!! Many different items like shirts, pants, sandals, boots, sneakers, jewelry, underwear, perfumes, cologne, phone accessories, purses, scarfs, and hats. Great discounts all the time and good customer service !!! read more
I love rue 21, and this location is convenient! No mall just an easy location to pull up to with plenty of parking spaces. It's been nice having a place to buy affordable tank tops (usually on sale) that fit over my pregnant belly perfectly! And the perfumes smell awesome! The staff is always friendly and store is usually not too crowded. read more
I had a bad customer service experience with this store, initially when I went in to shop it was ok. I purchased a bathing suit (2 piece) when I got home I decided that I wanted to check out other stores for other bathing suit options. I ended up getting something I liked much more so I went back to rue 21 to return the suit. The cashier was the same guy I had purchased from the previous day, he wasn't very friendly to begin with so I didn't expect much from him this time either. I had my receipt and the top and bottom both had original tags as well as the protective hygienic liner on the bottom, unfortunately he was quick to say he wouldn't accept the bottom because it was "store policy" I retorted with the return policy on the receipt to which he still insisted that he wouldn't allow me to and points to some print out of a store policy where it mentions nothing about my particular return. He began to get snarky and rude, I asked for a manager he said he was one to which I wanted a store manger. He said well I'm a manager refusing to give me any other information. I asked for the store manager's name and left. I was upset but I kept my cool. I got to my car and my husband and kids where waiting on me I explained the situation. My husband walks into the store points out the policy on the receipt again and the guy returned the bottom. Why would he put me through all the for nothing? I will not shop at that location because of this experience. read more
I love the store!!! Only thing is Custumer service is bad at this location. There's this young lady who wouldn't even smile u can tell easy she long like her job lol read more