Came for an eyebrow wax. Not the first time, been coming there for years. When the wax was done,…read morethey didn't offer a mirror. After I left, I saw that a large chunk of my eyebrow was missing! A totally bald spot! I went back, not even to get my money back, but just for an apology. The women proceeded to tell me that "it was like that". Um, absolutely no the hell it was not! It took a third time going back to get my $14 dollars back, still no apology. Needless to say, won't be going back and refuse to be gaslight by the fresh pond nail salon. Bye!

Very nice salon! My first time here, and I chose it for the reasonable pricing and good reviews. As…read moresoon as I came in I was greeted and offered the first available technician. They helped me pick a color (I'm so indecisive!) and let me test it out to be sure I liked it on my toes. Everyone was so polite and made small talk with me and the other clients so everyone felt like their most important customer. They have a great selection of polish and gel colors and the space and tools are very clean. Will definitely come back here!

Always love visiting here! Every nail technician is kind and does an excellent job. Highly…read morerecommend!

I came in with a very clear inspiration photo and explained that I wanted pink milky nails…read more Unfortunately, the final result (my nails after) was very disappointing. The nail tech seemed unsure about their own polish colors and struggled a lot with color matching. Instead of the soft milky pink look I requested, the nails ended up looking purple and gradient-like, which was not what I asked for at all. To make matters worse, after only 3 days (with no excessive or rough activity), my thumb and ring finger chipped. I went back for a repair, but then after the repair, the middle finger and pinky chipped, and shortly after that, the rest of the nails chipped as well. I paid $98 for nails alone, which is very expensive for this kind of outcome and durability.

This is not about the quality of work, because overall, I like the work that the young ladies do…read more It's about poor customer relations. I had been getting my nails done here since a little before the pandemic. I always noticed that the manager was standoffish and unfriendly, particularly, with the few black women who came in, and who did not speak Spanish. I happen to be Central American, Black-Latina, who speaks fluent Spanish, but I never felt that I needed to prove anything to her. I did speak Spanish with the nice manicurists. About two weeks ago I was in the neighborhood at the bank and suddenly had to pee (I am 54 yr old and going through the changes). I went across the street to the salon and asked the manager, who was at the desk (no customers in the salon since it was around 3:30 pm on a Wednesday) and after stating that I am a regular customer, asked, in Spanish, if I could use the restroom. She looked at me and with a malevolent smirk, said, "No." I repeated that I was a customer (I am sure she recognized me) and she again, said, "No." This is not only bad practice as a manager but despicable as a woman. I have since found another salon as I refuse to have any of my money go to her paycheck. -------------------------------------------------------------------- No se trata de la calidad del trabajo, porque en general me gusta el trabajo que hacen las jóvenes. Se trata de malas relaciones con los clientes. Me hacía las uñas aquí desde un poco antes de la pandemia. Siempre noté que el gerente era distante y antipático, especialmente con las pocas mujeres negras que entraban y que no hablaban español. Resulta que soy centroamericana, negra-latina, que habla español con fluidez, pero nunca sentí que necesitaba demostrarle nada. Hablé español con las simpáticas manicuristas. Hace unas dos semanas estaba en el banco del vecindario y de repente tuve que orinar (tengo 54 años y estoy pasando por cambios). Crucé la calle hacia el salón y le pregunté a la gerente, que estaba en el mostrador (no había clientes en el salón ya que eran alrededor de las 3:30 pm de un miércoles) y después de decirle que soy una cliente habitual, pregunté en español , si pudiera usar el baño. Ella me miró y con una sonrisa diablada dijo: "No". Repetí que era cliente (estoy seguro de que ella me reconoció) y ella nuevamente dijo: "No". Esto no sólo es una mala práctica como gerente sino también despreciable como mujer. Encontré otro salón porque me niego a que parte de mi dinero vaya a ella.

Amazing as always. Fast service, made a reservation the night before. I came with my daughter and…read morehad a lovely experience. I got a pedicure and she got an acrylic nail fill. Welcoming relaxing vibe, very skilled nail techs, and nice workers.

I absolutely love my nail tech Yami!!! she just gets me! I…read morecome with my ideas and photos and she always delivers! my sets usually last me about 4-6 weeks. Which is great.

I've been going to Karina for the past two years for SNS manicures, and during that time, she…read morealways blamed the product for my nails becoming weak and my cuticles constantly breaking. Wanting to give my nails a break, I went to Lifetime Spa for a regular manicure, and to my surprise, my nails looked healthy again. I decided to give Karina another chance and went back for a regular manicure and pedicure. While the pedicure was amazing--thorough and well done--the manicure was a different story. She cut my cuticles way too low, which caused a burning sensation and discomfort. It's clear that she is overworked, and unfortunately, it affects the quality of her work. I hope management steps in to address this because clients should leave feeling pampered, not in pain.

My go to spot for a mani and a pedi for over two years! The decor is so cute and the salon is…read morealways very clean. I've never left the salon unsatisfied with my nails.They are very considerate,gentle and detail oriented.Cătălina helped my indecisive self so many times to choose the right shade of nail polish! There is a nice array of colors you can choose from with matching regular,gel and powder colors.

I have been coming to get structured gel manicures for a few months now and I love my nails every…read moretime! All the girls do such a great job!!

Six years later and I STILL love it here! I've since moved to Maspeth. I found a new salon but I'm…read morenot as satisfied as I was with Rainbow. Kelly and Yo-yo are the best for SNS. They scrub your feet well here - at my last place they barely scrubbed and my feet need a ton of scrubbing :( I drive 15 minutes but leave super happy so it's well worth it!

I went in for a removal of hard gel and to get a regular manicure. They took me in right away. I…read morewas seated and they thought I had powder. I advised them that I did not have powder, I had hard gel. I would presume is the owner. She was rushing to take off the polish and she was burning my nail bed with the e file. I advised her that it was burning and to please let the remover sit. She proceeded to yell and get nasty with me. When I said I was going to leave because they clearly didn't know how to remove hard gel, which is fine I would have preferred you were honest and said you didn't know how to remove it. She began to scream in my face and insisted I paid for a service I did not receive or that they completed. I said I would stay for the removal but after that I am leaving because I genuinely felt like I had no other option. She was very aggressive, I genuinely thought she was capable of standing between me and the door. During my service, I watched them use the same acetone bowl that they used for me for someone else. That is extremely unsanitary and a violation of the department of health. I remember I use to come here as a kid and they were always full. Now I understand why they're empty. The owner lacks professionalism. There is no reason why you should be screaming in a clients face. I have been in customer service in a long time and I would never.

I came to this place 3 times, and they had a lot of acrylic color and the acrylic was spot on. They…read morehad great massages too!!

New to the neighborhood, I came to this place twice! I have visited two other locations and didn't…read moreappreciate the customer service. Thank you to The owner who was beyond sweet and Maria who twice has done a great job! I got a mani and SNS gel love love love this place!!

Jennifer was caring, conscientious, clean, and professional. She did not rush and asked questions…read moreabout my comfort level throughout the process. Unlike other places, they are also not pushy in trying to sell you other products and services that may not be of personal value.

One week later with a broken nail. I was typing on my work keyboard and off it flew . I will not be…read morereturning to this establishment. I'm once again on the lookout for a good nail salon in NYC .