UPDATE: I am BRUISING on my hand from where she went over the bones.
This place is a joke. I've never felt worse after a massage until today. I didn't know it was possible. Avoid at all costs or at least until there's new management or something.
Called yesterday to make an appointment for a long-overdue couples massage that evening. We showed up, the the gal at the desk said she "forgot" about us and to come back tomorrow; then she said she made it for the next day and we came at the wrong day?? I figured it was the language barrier and decided to come back because of the good reviews, and I hadn't had a massage in years.
From here I don't even know where to go. It was a train wreck. A woman placed my husbands hot stones and my cups, and after we sat alone for 15 minutes she came back and started massaging my husband while I just waited with the cups on my back. I have had fire cupping before and this was NOT it. I had to mention twice they were uncomfortable before she took them off. My husband continued to get a massage for 20 minutes while I waited. When I finally asked if I would be getting a massage the lady said there wasn't anyone else, and that she'd get to me. She asked if I wanted stones too and I said no, I wanted a massage. About 40 minutes in, we heard several people come in. One came to our room and our gal and this other lady proceeded to yell at eachother and a third person came in and began to "massage" me.
This was not a massage. This was rubbing oil on me. No pressure. When I asked for more pressure this person put pressure ON MY BONES. It was clear this person was completely inexperienced and I suffered as a result. She went over the bones in the top of my hand too hard (ouch), stepped right on the back of me knees (ouch), and overall just yanked me around while not actually doing anything therapeutic. On top of that, I have an incredibly obvious injury- I am literally missing my right elbow instead have an 8 inch scar- and this. woman. Went. Over it. Like she had no understanding of anatomy. I literally had to stop her because she didn't pick up on my squirming. The fact that this wasn't the only time I had to stop her because she was HURTING ME was staggering. At no point did any of my knots- which my husband said feel like steel cables- get worked on.
Meanwhile, whoever was working on my husband apparently did a great job. I got to sit there alternately having my bones rolled over or getting oil rubbed on me while she did a fantastic job working on my husbands knots and finding issues he didn't know existed. Honestly, this is the only reason they get 2 stars. Otherwise it would be 1 only because I can't give 0. I am bitter af but am truly happy he had a good massage.
Around the top of the hour my husbands masseuse left the room and mine continued to work on me as if to make up for the time I spent waiting earlier... while my husband just waited and waited. I was so angry I tried gently to tell the woman to just stop and let us go, but the language barrier must have been such that she completely did not understand and just waited for me to stop talking for her to continue. I'm not gonna raise my voice or be a jerk so all I could do was shut up and wait for it to be over.
The massage continued to be awful. The way she bent me around roughly mixed with a "scalp massage" that is just gentle scalp scratching...was just a bad joke.
When we left they asked how we felt, and when i said it wasn't great the two women literally just laughed.
This massage was so bad and so disappointing that I literally just started crying when we got to the car. I was hurting in ways I didn't know I could and was out $140 ($120+tip, because were not *ssholes who don't tip). I have never ever been so angry, sad, in pain, and completely futile before as a result of patronizing someone's business.
I want to make sure it's clear that I don't think these two women were terribly at fault here. The first one seemed apologetic and frantic that she had two people to work on, and I truly, EARNESTLY believe that the second was thrown in there with little to no training. Whatever angry conversation was had when the other people finally came seemed to lead to this woman giving a massage that she wasn't ready to give. I was just a casualty.
Please find somewhere else go to. I am not a very emotional person but this experience brought it out of me in the worst way. Save yourself the time, money, and health. read more