We have frequented this store twice in the past couple of months and both times have received…read moreamazing service. The store itself is filled with wonderful items - a large selection and is very clean. Everyone we encountered was friendly but Cindy is the person that took care of us today and she was great! I came today because the hubby was here before Christmas and spoke highly of the service he received. He was right and I'll be back again!

I dropped in yesterday evening to have my ring sent in for repair. First off, Tiffany greeted me…read moreright away- it may seem small but that is lost for a lot of customer service nowadays , so kudos for acknowledging my presence! She was training a new employee on the process of sending out jewelry for repair. The system was giving them a hard time, yet she was incredibly patient with the process, and thorough. I was so comfortable, I stuck around after they got me taken care of because I wanted to hang out and try on rings. I enjoyed talking with Tiffany so much that I will be a customer for life of hers. She displayed exemplary customer service and mentoring skills. Helzberg would only succeed in keeping her around, they better take care of her the way she took care of me. Tiffany is smart. Tiffany is funny and kind. Tiffany is knowledgeable and very good at her job. Keep Tiffany around.

A couple days ago, I went in looking to buy a specific pendant. My group, me and two others, were…read morethe only customers inside the shop. When we walked in, nobody greeted us. Someone eventually said "is there something you are looking for?" And then pointed in the direction of a case after we told him the type of pendant. They acted super dismissively towards us, and generally rude. Needless to say we did not purchase a pendant.

The staff are always so nice! My jewelry Consultant is Bapsma as she, is and has always been my go…read moreto person for over 8yrs even when she was located in Chandler Mall. Miss her being there to be honest! The entire staff here are really nice which was why I care about their safety as they had a ceiling located in the store, that had rain damage but looked like it could come crashing down on them at any given moment. I explained the seriousness of mold and damages that it could cause, if it were to cave down on the employees or customers. I'm happy to report that my noticing this and reporting it to corporate, has been addressed and is being repaired. Yoohoo!!! Moving on... I purchase most of my jewelry from here and Jared. Whenever, I have concerns or issues about my jewelry they have always been catering. I purchase warranty on most of my jewelry and have yet to have been disappointed! The sales and offers that you receive once becoming a customer are speechless as well! Keep up the great work guys!!!

Amazing place! I was super nervous about going in and looking at engagement rings with…read moreMy bf and they seriously helped me feel welcomed and comfortable ! Highly recommend this place they are professional and helped me so much in deciding my style and I'm picky!!! Super Happy with my experience!

Kashon was amazing! He was so friendly and kind. My mom and I got matching bracelets the prices…read morewere great. We will definitely be coming back! It was a plus he is a Christian.

Lovely people, great inventory Staff helped me pick out the perfect gift for my daughter's…read morebirthday. A beautiful necklace with a diamond in the center flanked by two blue stones representing 2 December birthdays.

Quite literally the biggest waste of money ever! I paid $240 for my $5000 white gold tennis…read morebracelet to be rodiumed. Not only does the bracelet have a yellow hue to it still ... but as you can see they didn't even fully rodium the safety chain. It's half white and half yellow now. Total absolute garbage work. When I told the girl it looked yellow her response was "well that happens sometimes". Excuse me? I've had this bracelet for years and never had such a shotty rodium done on it. I cannot believe these people charged me $240 for doing nothing! The bracelet literally looks worse now.

Very good service + beautiful selection = an AMAZING shopping experience. I bought myself some…read moreitems and came to pick them up. Added some spacers and no escape chain for my Pandora bracelet, and some jewelry cleaner. I also bought two pretty rings and got a free chain necklace! I love my Pandora jewelry and it really keeps its value. I get lots of compliments on my Pandora jewelry and always tell people to check out the store as well as the website. I will always recommend Pandora for these reasons and more. Value is key and if you want jewelry totally worth their value, check out Pandora.

Came in one day talked to a staff member she inspected my ring I'm missing a couple of diamonds and…read morethe gold plate isn't keeping color they didn't have our size so she said to keep calling and they can switch it out when they do have our size. Drove an hr away thinking we were going to get new rings just to tell us to file a claim.Tried doing a claim and got denied..yet when I log in it's says (active) I paid for the extended warranty but you're going to deny it? Don't recommend going here, you would think it's "good quality " but nothing last here and you will waist your money.Employees tell us on thing then you talk to another person and they tell you another which is very frustrating and unprofessional. Don't spend your money here unless you don't care service BAD value BAD quality EXTRAAAAAA BAD

I had a positive experience at this Rowan location…read more My piercing was done at another location (out of state), but I was having trouble getting my initial earrings out, so I scheduled a "post change" appointment online and headed over. I walked in, glanced around, and ended up selecting some new earrings to change out my inital ones with. Ty (sp?) helped me out. She had a special tool to remove the bell shaped backings from my initial piercing (which made me feel better that I couldn't get them out on my own). It was seamless and didn't hurt at all. I ended up purchasing a little earring case and a new cleanser spray and was in and out within 15 minutes. Thanks Rowan!

I am usually NOT a person to give bad reviews, but my experience was awful. They pierced my conch…read moreand that one was okay. It has been painful for a while but that might just be normal. I do not remember the piercer I had, but she was not very friendly. All I know is she has glasses and brown hair. I went in a second time and I booked and asked for a mid helix and she gave me an upper lobe. And it has healed horribly. It's been months and right from when she did it I could tell it was crooked. I took it out recently to clean it and it immediately started bleeding everywhere. It took me fifteen minutes to get the earring back in because it was very painful and crooked and I could not find the other side. She also did not tell me I needed to come in for a downsize. I was new to piercings so I did not know you had to get a downsize in order for it to heal properly. Piercings are expensive and not only did I have a bad experience, a painful, slow, and incorrect healing process, but I ALSO did not even get the piercing I wanted. I don't think this should affect the entire business but I did not have a good experience with that piercer.

Jordan and Katie are absolutely exceptional! These two are incredibly patient, genuinely love what…read morethey do, and it shows in every part of the experience. They make the entire process enjoyable and go out of their way to make sure you're getting the best deal possible. A huge shoutout to Michael , the store manager, as well. He leads a truly wonderful team and you can tell he cares about both his customers and his staff. They all go the extra mile every single time. Katie even made two of my bracelets look brand new. If you're shopping for jewelry or need anything cleaned or inspected, this is the team you want helping you.

Great service ! The store staff are very friendly and professional. We enjoy checking out jewelry…read moreitems there.

I experienced great service when I came in for some repairs on my sterling silver jewelry. All the…read morerepairs were done quickly and with great expertise!

Wonderful shop manned by Jack Wilson, the owner. He does it all. I took my Raymond Weil tri-gold…read morewatch in for battery replacement as I didn't trust leaving it with one of these "fast-fix it" watch shops. Took a day, but he had it ready at the appointed time, and I'm back in the "time business"!! He's also got a nice collection of diamond rings, earrings and other bpieces as well as some Rolex watches and other nice quality jewelry pieces. Really nice guy, you get a feeling of complete trustworthiness. If I'm looking for a jewelry gift, this will be my first stop.

LOVE THIS PLACE!!!!!!!!!! Request Lauren as your silver…read moresmith!!!!!!!! I cannot say enough amazing things about GEM Studios! From the moment you walk in, you're treated like family. The customer service is absolutely unmatched--everyone is so kind, welcoming, knowledgeable, and genuinely passionate about helping you find exactly what you're looking for. The jewelry is beyond stunning. Every piece feels unique, high-quality, and carefully chosen. Whether you're shopping for a special occasion, a meaningful gift, or just treating yourself, GEM Studios has something that feels personal and special. I've purchased several pieces from them, and I constantly receive compliments every time I wear them. What truly sets GEM Studios apart is the experience. They don't make you feel like just another customer--they make you feel valued and cared for. You can tell they put their heart into every detail of the business. Finding a shop that combines beautiful jewelry with such incredible customer service is rare, and GEM Studios exceeds expectations every single time. If I could give more than five stars, I would. GEM Studios has become my go-to jewelry store, and I recommend it to absolutely everyone. The quality, the atmosphere, and the people behind the business are simply exceptional. Shopping here is always a wonderful experience, and I leave feeling happier every time.

The gem studio is wonderful! I made a ring I absolutely love and appreciated the guidance from…read moreKenley on the design. From start to finish I enjoyed the experience. If you haven't done a silver smith class I highly recommend

Great guy. Friendly and helpful/informative. Great service. Would highly recommend. Helped me sell…read moremy gold and silver jewelry.

Dan was great to work with I wanted to lab grown bling…read more He was able to source and set amazing certified diamonds at a savings over every other option. Super knowledgeable and great to work with. My new source for all my bling!