I dropped in yesterday evening to have my ring sent in for repair. First off, Tiffany greeted me…read moreright away- it may seem small but that is lost for a lot of customer service nowadays , so kudos for acknowledging my presence! She was training a new employee on the process of sending out jewelry for repair. The system was giving them a hard time, yet she was incredibly patient with the process, and thorough. I was so comfortable, I stuck around after they got me taken care of because I wanted to hang out and try on rings. I enjoyed talking with Tiffany so much that I will be a customer for life of hers. She displayed exemplary customer service and mentoring skills. Helzberg would only succeed in keeping her around, they better take care of her the way she took care of me. Tiffany is smart. Tiffany is funny and kind. Tiffany is knowledgeable and very good at her job. Keep Tiffany around.

We have frequented this store twice in the past couple of months and both times have received…read moreamazing service. The store itself is filled with wonderful items - a large selection and is very clean. Everyone we encountered was friendly but Cindy is the person that took care of us today and she was great! I came today because the hubby was here before Christmas and spoke highly of the service he received. He was right and I'll be back again!

A couple days ago, I went in looking to buy a specific pendant. My group, me and two others, were…read morethe only customers inside the shop. When we walked in, nobody greeted us. Someone eventually said "is there something you are looking for?" And then pointed in the direction of a case after we told him the type of pendant. They acted super dismissively towards us, and generally rude. Needless to say we did not purchase a pendant.

The staff are always so nice! My jewelry Consultant is Bapsma as she, is and has always been my go…read moreto person for over 8yrs even when she was located in Chandler Mall. Miss her being there to be honest! The entire staff here are really nice which was why I care about their safety as they had a ceiling located in the store, that had rain damage but looked like it could come crashing down on them at any given moment. I explained the seriousness of mold and damages that it could cause, if it were to cave down on the employees or customers. I'm happy to report that my noticing this and reporting it to corporate, has been addressed and is being repaired. Yoohoo!!! Moving on... I purchase most of my jewelry from here and Jared. Whenever, I have concerns or issues about my jewelry they have always been catering. I purchase warranty on most of my jewelry and have yet to have been disappointed! The sales and offers that you receive once becoming a customer are speechless as well! Keep up the great work guys!!!

Amazing place! I was super nervous about going in and looking at engagement rings with…read moreMy bf and they seriously helped me feel welcomed and comfortable ! Highly recommend this place they are professional and helped me so much in deciding my style and I'm picky!!! Super Happy with my experience!

Kashon was amazing! He was so friendly and kind. My mom and I got matching bracelets the prices…read morewere great. We will definitely be coming back! It was a plus he is a Christian.

Being our family jeweler for over 21 years, I can't recommend Barnes enough. They have taken…read morestellar care of our daily and heirloom jewelry, and they haven't increased their prices over time. l live in NW Phx now, but I continue to make the drive because they are trustworthy, polite, and friendly (no matter who is there)! Sometimes they are able to fix something same day, and they polish up my wedding bands for no charge. I do find their estimated repair times are inaccurate (LOL...because they always call 3-7 days SOONER than anticipated!) :D One other thing I like a lot is that if you see one of their custom pieces, they put it in the system under your name (like a registry)...in case your special someone wants to surprise you. If I ever leave AZ, it will be hard to find another jeweler like Barnes!

Quite literally the biggest waste of money ever! I paid $240 for my $5000 white gold tennis…read morebracelet to be rodiumed. Not only does the bracelet have a yellow hue to it still ... but as you can see they didn't even fully rodium the safety chain. It's half white and half yellow now. Total absolute garbage work. When I told the girl it looked yellow her response was "well that happens sometimes". Excuse me? I've had this bracelet for years and never had such a shotty rodium done on it. I cannot believe these people charged me $240 for doing nothing! The bracelet literally looks worse now.

Very good service + beautiful selection = an AMAZING shopping experience. I bought myself some…read moreitems and came to pick them up. Added some spacers and no escape chain for my Pandora bracelet, and some jewelry cleaner. I also bought two pretty rings and got a free chain necklace! I love my Pandora jewelry and it really keeps its value. I get lots of compliments on my Pandora jewelry and always tell people to check out the store as well as the website. I will always recommend Pandora for these reasons and more. Value is key and if you want jewelry totally worth their value, check out Pandora.

Came in one day talked to a staff member she inspected my ring I'm missing a couple of diamonds and…read morethe gold plate isn't keeping color they didn't have our size so she said to keep calling and they can switch it out when they do have our size. Drove an hr away thinking we were going to get new rings just to tell us to file a claim.Tried doing a claim and got denied..yet when I log in it's says (active) I paid for the extended warranty but you're going to deny it? Don't recommend going here, you would think it's "good quality " but nothing last here and you will waist your money.Employees tell us on thing then you talk to another person and they tell you another which is very frustrating and unprofessional. Don't spend your money here unless you don't care service BAD value BAD quality EXTRAAAAAA BAD

My 7 year old daughter got her ears pierced for the first time. The piercer was GREAT. So kind and…read moregentle. Explained everything and spoke to my daughter. BUT, the cashier was so incredibly unfriendly and just had the worst stink face and bad attitude. Should not be working in costumer service AT ALL. Really put a downer on the experience. Sad.

Good spot but expensive. At Rowan, they only have nurses do the piercings. I'm not sure if that…read morereally matters but it is nice to know a health professional is there in case something bad happens.... My 8 year old and I stopped into Rowan as a walk in. The place is cute and all the earrings are displayed as well as pricing info. There are two chairs in the back for the piercings. We were greeted by the girl up front when we walked in and asked if we had an appt. She said there were two appts scheduled ahead of us and asked us to go online to make an appt. I thought that was odd but no biggie. I asked the girl up front if the nurse could use the needle to pierce my daughter's ears instead of the gun since you can choose. I heard the needle is less damaging and painful than the gun so I wanted my daughter to have a good experience. The girl said sure but the nurse will check to make sure her lobes were compatible with the needle piercing. Nurse Naomi was nice and explained to my daughter what she was going to do. She did the whole sterilization and marker dotting for the piercing placement. Then she whipped out the gun and did a countdown. I was surprised to see the gun bc I asked for the needle piercing. But it was too late for me to say anything. At least it went well, my daughter said it was burning at first but it went away. Two days later, her piercings are doing well with no infections or irritations. So I don't know what the going rate is with kid ear piercings but wow this is pricey. It cost more than my own ear piercings. $50 for the two piecings, $60 for the little pink flower earrings, $20 for the cleaner ( you can get something cheaper for under $10 from Walgreens, $10.79 for tax and tip. My total was $160!!! *crying*....

Jordan and Katie are absolutely exceptional! These two are incredibly patient, genuinely love what…read morethey do, and it shows in every part of the experience. They make the entire process enjoyable and go out of their way to make sure you're getting the best deal possible. A huge shoutout to Michael , the store manager, as well. He leads a truly wonderful team and you can tell he cares about both his customers and his staff. They all go the extra mile every single time. Katie even made two of my bracelets look brand new. If you're shopping for jewelry or need anything cleaned or inspected, this is the team you want helping you.

Great service ! The store staff are very friendly and professional. We enjoy checking out jewelry…read moreitems there.

Highly recommend for repairs and purchases. Very transparent. Owner takes pride in his work.read more

Wonderful shop manned by Jack Wilson, the owner. He does it all. I took my Raymond Weil tri-gold…read morewatch in for battery replacement as I didn't trust leaving it with one of these "fast-fix it" watch shops. Took a day, but he had it ready at the appointed time, and I'm back in the "time business"!! He's also got a nice collection of diamond rings, earrings and other bpieces as well as some Rolex watches and other nice quality jewelry pieces. Really nice guy, you get a feeling of complete trustworthiness. If I'm looking for a jewelry gift, this will be my first stop.

Abby was so helpful, kind and patient! The whole experience was so much fun. It would be such a…read moregood date night or activity with friends.

Probably the worst customer service experience I've ever had. The team is incredibly slow and…read moreunhelpful, and your appointment time means nothing. In their store policy, it says if you're one minute late, they won't let you do the experience, but they were almost 30 minutes late to helping me with my service even though the shop was empty and I was 20 minutes early (so I had to wait almost an hour for an appointment I set a week in advance). And I still paid over $70 for a flimsy chain that's not even pure silver. None of the charm options they offer are pure or even hypoallergenic metals, but they promised me before scheduling and during the workshop that they were. This place is an absolute scam. Don't waste your time or money.

Great guy. Friendly and helpful/informative. Great service. Would highly recommend. Helped me sell…read moremy gold and silver jewelry.

Dan was great to work with I wanted to lab grown bling…read more He was able to source and set amazing certified diamonds at a savings over every other option. Super knowledgeable and great to work with. My new source for all my bling!