I went to this tailor for the first time on June 29, when I brought in six pairs of men's chino…read moretrousers. I needed the waists altered. The proprietor and his teenage son were there. Both were pleasant with me. Since my request was pretty basic, the tailor didn't have any problem with accommodating me, complete with promising a fairly quick turnaround, namely the following Monday, July 6. When I retrieved my items, they were folded neatly and placed in the shopping bag I used to bring them in. More importantly, when I tried my pants, they were perfectly tailored. Couldn't be happier with the quality of the job done. So, why the one-star deduction? It has to do with when I picked up my order on July 8. I had to wait a couple of extra days because when I arrived on July 6, I found a hastily written sign taped to the inside of the front door saying that the shop would be closed until 7/7. Needless to say, the lights were out. A bit disconcerting, to say the least. I tried calling, in addition to going back again the next day, all to no avail. Fortunately, when I returned again on the 8th, everything was back to normal. The son greeted me, then found my order. The tailor, in turn, came out to say hello. Like before, both were quite pleasant with me. Plus, I received a small discount. I guess, as they say, all's well that ends well.

I never write this much for a review but you all need to know all the details. I would give 0 stars…read moreif I could for this establishment. I went here because years ago the seamstress that was working there did a great job on alterations. Since then this establishment has been taken on by new ownership or the owner lost the seamstress they had. I went here on the 16th of April with three items that needed alterations. As I was heading to the store, there was a man smoking outside who gave me a bit of the side-eye. I wasn't sure why but I walked right on in with the hopes of seeing the lady who did alterations for me before. Once I got in, that same man followed me into the store and asked me how he can help me. I didn't sense much of a customer service attitude but it is what it is. I went over the clothing that needed adjustments. One was a skirt that needed the inside lining hemmed and side stitched, a pair of pants that needed to be hemmed, and a fancy blouse that needed its neckline opened up wider and sleeves tightened a bit. While looking over the blouse, the owner, Ahmed, immediately pulled off a beading on the neckline stating that the beads were glued on and I would lose the beading if he adjusted the neckline. I asked him why he pulled it off and whether he would be glueing it back on. Seriously, who does this? He could have easily just explained that the beading is glued on. Then I gave him a sample blouse to use as reference for the neckline. He immediately showed me a much lower neckline because he was measuring the reference blouse from the waist up rather than from the shoulders down. I was concerned but figured with the positive reviews he had that he knew what he was doing. I corrected him and said the measurements should be made from the shoulders down, not from the waist up of the other garment. He then said it would take over a month to get all this done and quoted me $125 for the three items! This is when I should have left. Honestly, I was a bit confused as to whether this person was the actual seamstress or just someone working the front desk. I decided to still go for it. I told him I needed it sooner because I was leaving the state for a wedding and needed these items. He then gave me a pickup date of 5/9. So the seamstress had from 4/16 - 5/9. Still three weeks for completion. 5/9, Saturday, gets here and my husband accompanied me for pickup because he knew I was a bit nervous on how the blouse would turn out. We got there a little after 11 a.m. and the child manning the front of the store could not find my items. He went to the back to talk to his dad. The owner then comes out and immediately addresses my husband and doesn't even acknowledge me. He starts off with "My brother...I'm not done. I need more time." He was so nice to my husband. Totally different from my experience on 4/16. My husband asked if it would be done by the end of the day and the owner wasn't confident that it would be. Then my husband asked if Monday would be okay for pickup to which the owner agreed with and thanked my husband. Monday gets here and I call at 12 to ask if the items are ready for pick-up since it would take me 30 minutes to get there. Owner states that the skirt and pants are done but he hasn't started on the blouse. At this point, I told him to forget it. There's no way he would be done altering this intricate of a blouse on this same day. I told him that I would just take the blouse back in its original state because I have to leave in a couple days for the wedding. The next day I go to pick up the items and he tells me to check out the pants and the skirt. The pants were fine. The skirt lining was hemmed but there was still a gaping hole going down the side! When I pointed this out, the owner chuckled it off, apologized, and went to the back to fix it right away. Then he went on to gaslight me as to why I chose to not have him fix the blouse because he was just waiting to ask me some questions on the alterations before he started working on it. Mind you, I called HIM for an update - he never called me with questions. He then said that he was there working till 6:30 on Saturday because a man came in and asked for help with his pants for work so he prioritized the pants and ended up staying past his normal 5 pm end time. Why is this my concern? If you didn't have the skillset to fix the blouse, just say it. I could have went somewhere else instead of waiting close to a month to find out it wasn't even touched. Hire someone for help if you can't handle the number of customers coming to you for support. Now I can't even wear this outfit for my nephew's wedding because of the lack of integrity and work ethic from "Seams to Be.." Seams to be a let down! If you are thinking about going here, save your money, time, and frustrations and go somewhere else.

I have been a custom of Permanent Cleaners and Baha…read more This business is one of the best I have ever been to. They listen and understand individual needs, the prices have always been competitive. This week, I took in my comforter after an accident with a new puppy and they cleaned it and had it done next day. Excellent people, excellent work and great customer service.

Really disappointing customer service experience…read more At 6:42 PM, I called ahead as a courtesy to ask whether I could still drop off clothes since I knew they were close to closing. The phone was picked up, I heard some fumbling and a "hold on" that was clearly directed at someone else in the shop, and then the call was ended within about three seconds. I never got a chance to say a word. Thinking it might have been an accident, I called right back. That call was declined immediately. I attempted a third call but canceled it myself, figuring there was no point. I understand the end of the day gets busy, but hanging up on a paying customer who is actively trying to be respectful of your time isn't acceptable. A simple "sorry, we're closing in a few minutes" would have gone a long way. Won't be returning.

I can't say enough about the customer service at this place. I needed a dress hemmed the same day…read morefor an event that evening, it had an asymmetrical hemline. It was not an easy job. They not only did it the same day, but they ironed the dress so it would be ready on time. They went out of their way to exceed expectations, and the work was done beautifully. I'm extremely grateful. I highly recommend this place. They take great care of their customers.

I had paid $300 for 10 zippers to be installed onto some stuffed animals. The zipper quality and…read morethe actual sewing quality was very poor. The first time I went to use the zipper one of the stop stitches came loose, 3 of the zippers broke, and one of the stitch lines was poorly sewn.

The altered trousers have mismatched leg lengths; I can't wear them and have to get them altered…read moreagain.

Frendly staff willing to explain the complexity to complete Quality work at a fair price.read more

I am so thankful and lucky that my husband found H-Alterations & Tailoring online to hem my…read moredaughter's comp jeans just days before competition. Heidi is so accommodating and so nice that she got the jeans done so fast! She hemmed 2 pants for my daughter and her friend. Definitely recommend her to anybody that needs any alterations done. Amazing work and very affordable. Thank you Heidi! Arlene

Excellent service & quality work. I am a repeat customer and also appreciate their late hours for…read morepickup.

I had such a good experience here. I brought in two uniform dresses that needed to be hemmed 2…read moreinches above the knee. I paid $130 total, $65.00 each alteration/hemming for my 2 dresses. The quality of the stitching was amazing. The color of the stitch matched my uniform dress. Everything looked very professional and you can tell they paid attention to detail. I also appreciated how transparent the man who took in my dress was from the beginning. Gave me exact pricing, payment on the spot with credit card reader, and told me exactly 10 days from the day I dropped it off will be ready for pick up. Once alterations were completed. He gave me a text to come pick up. Great job.

They've moved! This business is now upstairs on the second floor of Chandler Fashion Mall…read more Directly above their previous location. My daughter needed alterations for her work uniform this week so we stopped by the new and expanded store to be measured up. Her scrub slacks were done professionally, completed on time and at a fair cost. It is a pleasure to deal with Dave. He is so personable and kind. Five stars!!!!!

Before you choose Sweet Lana for alterations, I recommend that you read this. I'd hate to be that…read moreperson who writes a bad review but this deserves to be shared. Svitlana is unprofessional, unorganized, and treated my wedding dress carelessly, which ended up with black stains on my dress. I purchased my wedding dress at LUV Bridal in Tempe. They provided me a list of 3 seamstress who could do my alterations. The woman who sold me the dress raved about Svitlana, who was first on the list for recommended alterations. Svitlana has great reviews on Yelp and Google so I didn't bother looking elsewhere. I visited Svitlana a total of 4 times. The first couple times were fine but she was ALWAYS late. When I arrived to my 3rd appointment, she wasn't even home yet and the door was locked. I waited outside for about 10-15 minutes until she came home. When I tried on my dress, I noticed multiple black stains in the front of my wedding dress. One of them looked like black oil stains. I asked her where the stains came from but she had no idea. From the day I purchased my dress, I never took it out of the bag until I took it to her for alterations. Svitlana claimed that the black stains came from the LUV Bridal bag. But when I called LUV Bridal, they were not aware of wedding dresses getting stained from the bag. She said she'd try to get the stains out but she's not a professional. I didn't even trust her to clean it. I added sleeves to my dress so I needed to stop in for a 4th time. The sleeves were too tight and I could barely move my arms. By the time I picked up the dress, I had to leave for my flight for my wedding that week, so I couldn't ask her to adjust the sleeves. She tried to clean the stain and it ended up with a lighter white ring around it, and the stain was still there. She played it off saying that the stain is small and took a picture to show that it's not noticeable from afar. I'm upset that I had multiple black stains on my dress in the first place. I understand that my dress will get a little dirty at some point, but that should happen AFTER the wedding, not before by a seamstress. When I found a dry cleaner in Houston that would try to clean my wedding dress, she told me that the black stains appear to be burn stains, so they couldn't take it out. I was horrified. When I tried on my dress at the dry cleaners in Houston, she noticed that the lining of my dress was not properly altered so she did a rush job for me. Thankfully, my dress was ready just 2 days before my wedding day. I paid so much money to get my wedding dress altered, and I had to do even more work to it afterwards. I'm disappointed and upset beyond belief. I called LUV Bridal to explain the whole story, and it turns out a few other brides have experienced similar issues with Svitlana. She has now been removed from the list of recommended seamstresses. I hope this review helps future brides.

She did such an amazing job with my wedding dress couldn't recommend here enough! She also got it…read moredone in a timely manner I was so impressed

highly recommend this place! needed my mother of bride dress altered size to big many places turned…read moreme down because of the embro design and details, they were able to get it to my right size perfect! amazing job. happy customer.

What a hidden gem in South Phoenix! We had pants, a dress…read moreand a child's suit all hemmed and the suit jacket sleeves shortened. Everything was done perfectly and quickly! Quality, professional service and up front pricing. We will be returning for all our tailoring needs!