I went to 1916 to get my watch serviced & repaired and I have never been treated like a sub class…read moreperson... They sent me to OliverSmith Jeweler, now with my watch repaired & proudly on my wrist... If you take it to 1916 be prepared to get your watch rebuilt & not original... Matt was a gentleman & honest man... Service is back, you just have to look for it!!!

Rude and dismissive to my questions and needs. Came across overly pretentious and above anyone…read moreshopping there. Sales associates thought they worked at Graff in London or JAR in Paris...

Super nice people there and very helpful. Their prices also seem reasonable and I will definitely…read morebe back.

Really nice jewelry store and great customer service. Dominick offered to clean my jewelry at no…read morecharge. Sparkled it up and it looks great. Sheena the manager was so pleasant and willing to show me pieces I was admiring. They did a repair for me and I'm very pleased with the result. Great place to do business. I highly recommend Scottsdale Fine Jewelers.

Yet again, more amazing works of art and perfection! Old Town Jewels never fails to create…read moresomething special and beautiful.,

Simply the best: service, selection, prices, knowledge, jewelry repair, custom work, wouldn't go…read moreanywhere else. Thank you Mr. Kelly and Shalea for making my visit to AZ so special!

I stopped in to get damage to my fiancée's ring evaluated and was helped by Andrea. She was kind…read moreand knowledgeable and offered polishing services that resolved our issue. We look forward to considering The Diamond Guys for our wedding bands due to the quality of care and attention we were given. Thank you, Andrea.

I was very pleased they were able to size my ring in about 1.5hrs. The lady I worked with was very…read morenice and made sure I chose the correct size. My ring fits perfect and the sizing was seamless. I perused the store and they had some really beautiful pieces. Would go check them out if I was in the market for something.

I dropped my wedding ring off to redesign the style. I absolutely love the ring that James helped…read moreme create. He provided 3-D renderings and a wax of the final design to make sure it was exactly what I wanted. Living out of state meant a lot of conversations and he was so patient and responsive to all my questions. The new ring is exactly what I wanted and I am so happy with their work. I highly recommend James Elliott - they exceeded my expectations and the staff were amazing to work with as well.

James Elliott Jeweler is hands down the best in the city. James is meticulous in all he designs…read more Carol and Ryan are hands down the very best. They treat you like family the minute you walk into the store. This has been may experience for the last 19 years. I absolutely love my custom ring, it was Love at First Site, not to mention James worked secretly with my husband to make it the surprise of a lifetime! Thank you!

I cannot recommend Estate Watch & Jewelry enough. My fiancé went there for my engagement ring, and…read moretheir team helped him find the most beautiful ring at a very fair and reasonable price. I will forever be grateful for their assistance with such a meaningful purchase. The store is lovely and has a wide variety of unique and stunning pieces. The entire team is incredibly trustworthy, professional, and extremely knowledgeable. I wouldn't go anywhere else in Scottsdale for future purchases! Thank you to the whole team for the amazing service and care.

If you're in the market for anything jewelry then Emily is your new best friend! She did a…read morebeautiful job helping my husband and I update my 30 year old wedding rings. We were so happy that I referred a friend who needed a ring resized and some earrings repaired. Not only was Emily helpful again, but her kindness and customer service are out of this world. Emily is a rock star and the only person I'll go to now!

Lovely people, great inventory Staff helped me pick out the perfect gift for my daughter's…read morebirthday. A beautiful necklace with a diamond in the center flanked by two blue stones representing 2 December birthdays.

Quite literally the biggest waste of money ever! I paid $240 for my $5000 white gold tennis…read morebracelet to be rodiumed. Not only does the bracelet have a yellow hue to it still ... but as you can see they didn't even fully rodium the safety chain. It's half white and half yellow now. Total absolute garbage work. When I told the girl it looked yellow her response was "well that happens sometimes". Excuse me? I've had this bracelet for years and never had such a shotty rodium done on it. I cannot believe these people charged me $240 for doing nothing! The bracelet literally looks worse now.

I was highly recommended to the diamond vault by a client and I am extremely happy with Oren…read moreknowledge and expertise. Not only he crafted my setting with such meticulous details, but he truly hears your needs and wants. His pricing is very competitive, if anything I found him to be much reasonable than any other jewelers I was going to.His knowledge alone was priceless. He takes his time with you and makes sure you're always happy. He found the perfect diamond size and cut for an oval diamond for me. I was worried about the bow ties effect and he made sure that was very minimal to the naked eyes. I can't expressed how much I love my ring. Pictures and video just don't do it justice.

diamond vault gave me the fastest, best quote and is not charging me extra to shorten the chain…read moresince they have to solder it anyway

This is what a store and customer service should be like. Wonderful selection of artisan made…read morepieces with a wide variety of styles. Staff was very helpful and allowed me time to look around and offered to help if I needed it. When I asked questions they knew the pieces and were able to explain them. Helped me look through many works and offered to show me other pieces they thought I would like, again helpful, knowledgeable, and friendly. I never felt pressured to buy and uncomfortable. I would come back here again, great selection of art works and awesome staff. It is staff that makes the difference, come in and you will see why.

The Silver Star is the first shop we stepped into and the only shop where purchases were made:)…read moreAndy was great help and so kind. we might have had him running around the store so we could try on all of the things! The Silver Star has a wide range of designs and stones. I was even able to leave my favorite turquoise bracelet behind to have a broken stone replaced....and have it shipped back to me. Lots of good service with a lovely smile. Thanks, Andy!!

Came into ED Marshall today and their remodel looks amazing. Very bright, very clean and…read moreprofessional. Had 5 batteries replaced in watches and a link removed from a Rolex. Service was outstanding Very impressed Thanks EDMarshall We appreciate it

1 Star -- Extremely Disappointing Experience…read more I'm extremely disappointed with my recent experience at E.D. Marshall Jewelers, especially because my family has been doing business with them for three generations. On March 7th, I had an appointment to have my Rolex appraised. Sergio assisted me and provided two options: an outright purchase price or a consignment price. I chose to consign the watch based on the information he gave me, including his assurance that he believed the watch would sell within about a month. When I left my Rolex with them, I was given an extremely generic receipt. There was no detailed description of the watch, no itemized breakdown, and no clear consignment terms--literally just my name and a handwritten quoted price. Looking back, I should have questioned this immediately, especially considering the value of the item I was leaving in their possession. One month turned into more than five months. By August 15th, my watch still had not sold. What made the experience even worse was the lack of communication. I would email Sergio and sometimes go weeks without receiving a response. When you entrust a business with a Rolex, you should not have to repeatedly chase someone down just to get an update. Before picking up my watch on August 15th, I asked Sergio if E.D. Marshall would honor the original outright purchase price I had been quoted in March. He declined and offered me approximately $2,000 less, telling me that gold prices had gone down. I found that explanation extremely disappointing, especially since my original appraisal and consignment involved a Rolex watch--not simply scrap gold. When I arrived to pick up my watch, Sergio was there. After more than five months of waiting and poor communication, I expected at least some acknowledgment of how the situation had been handled. Instead, he simply retrieved my watch and sent me on my way. This is especially disappointing because I'm the third generation of my family to purchase jewelry from E.D. Marshall. There was a history and level of trust there, which made this experience even more frustrating. Unfortunately, that relationship ends with me. Based on my experience, if you're considering selling or consigning a valuable watch, I would recommend going somewhere else. Five months of waiting, little to no communication, inadequate paperwork, and then an offer $2,000 below the original quote was a complete waste of my time. E.D. Marshall is not the business I remember it being, and I will not be returning.