Don't waste your time or money here. Awful service, bad food. If you decide to roll the dice and eat here make sure you check your reciept because this place will try to pull a fast one on you. read more

My favorite local Chinese spot. Not extra greasy. Always gets my order correctly. Good service. Clean and friendly environment. Good prices. And they now sell boba teas read more

I had to wait two hours for delivery. I called three times and each time I was told 20 more minutes and each time a different excuse. The food was average at best and lukewarm when it did arrive. The whole family was drinking water from the MSG and salt afterward. We will never order here again read more

Came round here with some pals while we were checking out the Halloween shop across the street and ordered myself some steamed dumplings (which are the best thing in the world if they're done right). The price was about two dollars more than what I'm used to paying, but it came with 10 dumplings, so I figured it'd be alright. It took a while for someone to actually realize we were there and we wanted to buy food. Like, an entire five minutes of standing there saying "hello?". Some guy came from the back kitchen, completely ignored us, and went into the bathroom. Okay. Finally a lady got off the phone from around the corner and took our order. Stared at some fish while we waited, and were somewhat turned off by the numerous "our food is amazing, best ever, so great" award posters that were put up around the small room. There was even a plaque up on the wall with a good secret shopper review. Like, an actual wooden trophy plaque. When I worked in food service, my bosses would just print that shit out on paper and stick it to the back fridge. So when our orders came up, I was surprised to see that my 10 dumplings had been put under some kind of shrink ray. They were at least half the size of the normal doughy type dumplings you usually get--and they were completely tasteless. Wow. So I guess those signs are really just there for the hype, huh? read more

I never write reviews, but ordering from here was such a nightmare that I had to do it this once. Even though Ruby Chinese is more expensive than any other Chinese places in Rox, they have online ordering available through their website so I decided to give them a try. I placed my order for delivery via their online ordering system, entered my credit card information, paid, and get an email confirmation saying that my card had been charged and my order was received. An hour and a half later, we still hadn't had our food delivered, so I called them up. They told me they had no record of my order. I told them that I had an email confirmation saying that they had received it, and they said there had been a mistake and took my order down again. A half hour later, my order finally arrived - and when I tipped the delivery guy, he asked for payment for my order. I explained to him that I had already paid online and there was a mix up. After he left, I received a call from Ruby Chinese saying that they needed payment from me. I explained the situation again, saying that I had already paid online and had the receipt and confirmation to prove it. They said that the manager would have to call me, which he did, a few minutes later. I explained myself yet again, and he asked that I forward him the email confirmation. I forwarded it to him, and when he got it, he said that the receipt "didn't count because they never received my order." Umm... okay. He insisted that I give him my credit card again, which I did, hoping that I wasn't being charged twice. When I checked my account a few days later, there was indeed only one charge on it, which was good. However, for all the hassle that they put me through there wasn't even an apology, much less any reparation, like a credit towards a future purchase (or even my meal for free). Poor customer service and business practices. I won't be ordering from them again. Oh... and in case you were wondering, the food was okay, but not great. Beijing Garden and and China House are cheaper, and the food is better. read more

heard lots of good things about their food, but it did nothing but fall short for me. It was way OVER PRICED& food was AWFUL. I had boneless spare rib tips & they were BURNT & OVER COOKED. The wanton soup tasted like stale beer, & the pork fried rice was OVER COOKED & had NO flavor. It was a big let down & i would NOT recommend this place to anyone!!!! read more

What this establishment lacks in authenticity of Chinese food, it makes up for in authenticity of its Chinese owner. I came for the food, I stayed for the art. read more

Favorite Chinese food spot in the area. Nice take out spot or quick eat in spot. Tables are nice, clean, and friendly service. Steamed Food tastes on spot and brown rice was made just right. read more

I am shocked to see all the negative reviews on Ruby's. I've never ordered delivery(also live within 10min driving distance involving only 1 traffic light and 1 stop sign) so I can't comment on their delivery. However, I CAN talk about their food. I am not a big fan of chinese take out. I only crave for them about twice a year but I can also always count on Ruby's whenever I don't feel like cooking. Their food is less greasy than other chinese joints, reasonably priced, and quick service. read more

Coming from Newtown Bucks County I only had one Chinese Restaurant to eat at, so that was what Chinese was. It still is! I have been in Philly now for yeaaaarrrrsss and have not found a chinese restaurant outside of china town that has decent food. And non of them deliver. Anywho this place is like a dream come true. Great food, a little pricey for dinner, but they deliver to my house. $3 deliver charge but whatev. I feel that my last two reviews will fall on deaf ears but I don't write for them, or do I? Huh. read more

I do like this place a lot, and the employees are super nice. However, I was very disappointed in my veggie delight - the veggies were soggy. Also, the sesame chicken usually comes with a few pieces of broccoli and it came with one gross piece. Spring rolls are delicious though!!! read more

I have ordered from New Ruby Chinese many times. The first few times my largest thing would be delivery always takes for ever. They say 30-45 minutes but typically it is closer to an hour or more. Even though I live about 1/2 a mile away. So this last time I placed a large order. I had company in from out of state and we did not feel like cooking or going out. So I ordered through Grub Hub. The delivery took about an hour and when it showed up parts of our order were missing. So I called back and informed them that we were missing parts of our order. They did not offer an apology, but offered to get it on our next order. I informed them that was not an option as my company did not get there food. So I asked it they could delivery it, they at first said no will be added to next order. So I asked them to refund me since I did not get it. They again said this was not possible. Finally they offered to delivery it but said it would be another hour. I explained that I live 10 minutes away and this would not be okay. That at this point I would like them to delivery the meal and refund me. They still refused, I did inform them that I will never order from there again and will be posting a bad review as that was poor customer service. I had to contact GRUBHUB who then called the restaurant and at that time they said they would refund the portion of my order that I did not get. Bad experience, bad customer service especially for food that is nothing to right home about. read more

I dont write many reviews on here cuz the places I look up normally already have alot of reviews and I tend to agree with them. But Ruby has only I review here and I wanted to add some things. First of all in the area its the best chinese hands down so that alone tells u what's up if u live near this great little spot. Second they give good portions and I never finish one at one sitting so left-overs! Then they have a huge menu with stuff I've never even heard of b4, so whenever I go i like to try something new. My G/f is chinese and shes super picky about her chinese food and she loves this place. Shes says in addition to the ameicanized chinese they have authentic dishes her family back home makes. So I hope that helped, 4 starts b/c its not the best u can have in the world and the language barrier is still there. read more

They all say it's the #1 restaurant in Philadelphia, or something outstanding like that. I think it's a little out rated though. However, the food is still very good, and the service is ok. It's not like typical service. You awkwardly go up to the desk and ask for food, go back down and, after long waiting, the food is informally brought out to you. Good decor, small, and, once again, great food. read more

As of this writing, I've been waiting 2 hours for delivery. One dinner, a soup and fried wontons. I called the store and the girl on the other end put me on hold as she talked to her friends. When I asked if the food was on its way, she cut me off and asked for my address. I hadn't finished telling it to her when she told me that it was on it's way. That was half an hour ago, and since she was so curt, I have no idea if she was telling the truth. I think I'm done with New Ruby. I've ordered from them before because of the convenience, not because of their food. It's pricey and just okay. I think in the future, I'll just get off my ass and go some place good. read more

I always get a little nervous with 'Chinese' restaurants, but Ruby seems to be clean and consistent. It's become my go-to Chinese take out place. read more

This place used to be good, but the last TWO orders were so bad that they were totally inedible. I got a boneless spare ribs that was so dried out that it was like eating leather. I actually got a pork splinter stuck in my gums. I gave them another chance and tried again a few weeks later. I got beef with garlic sauce that was totally raw. I had to cook it more myself (so much for taking a night off from cooking). The portion of beef was also very lacking. When I called to complain, they said that they don't believe me and they would send their driver to come and inspect my food, and then maybe they'll give me a replacement. That's totally unacceptable. It was already late, I didn't feel like waiting another hour or 2 for them to get their crap together (since they generally take over an hour to deliver). read more

Good average Chinese food. Cool fish tank with giant fish.

My son wanted to go to a buffet. His father & I wanted to reward him for being a honor roll student. I asked my husband to search nearby spots. He found this place which was over rated 3.5 stars which is still actually bad! We decided to go there anyways. At 1st glacé I seen it was dead inside on a prime sat evening. That alone was a tale tale sign to leave! Against my better judgement we stayed anyways. The place was dim & dark! I couldn't see where we were seated. When we got up to the food selection, it was horrific! I couldn't believe it. It was such a small selection of food! That wasn't even the main issue. The food was in general! It was horrible! It tasted like dog shit! I wouldn't feed that slop to a person dying from hunger! They'll be sure to die after tasting that trash! Nothing there was edible! The waitress took away full plates of that dog shit! If I could rate this a negative 0 I would! This is highway robbery! This place needs to be shut down! The food wasn't fresh! Their was foul order emanating from the kitchen. Which transferred onto the main food floor. I even tried to eat a salad & some fruit! Needless to say that noting there was edible! I advise everyone to not be like us! Use your better judgement! Leave right a way. Better yet! Don't even drive by that place! Please read these reviews! The only person who ate anything was our young son. We were over charged! If you ever happen to stop by this place dont! Runnnnnnn‼‼‼‼‼‼. I'm reporting them to the health inspector/ food industry Monday Morning‼‼‼‼‼ read more

This is the best Chinese! There lemon chicken is so good. I have eaten here several times. This place is a hidden gem. Give yourself more time during dinner hours. They get very busy. read more

Somehow this place received high marks in a newspaper review and has been resting on its laurels every since. I'm not sure if they were putting out good food before that article, but the stuff they make now is complete crap. The food is bland, unfilling, and strewn together. I guess they feel they can charge out the A because they made it in the newspaper because their prices are well above normal crappy Chinese "restaurants". $2.59 for a pint of bland, watered down wonton soup????? Laughable... read more

Ruby is your basic Chinese take-out. It's not better or worse than the other places. I had ordered from them before and found the food to be good, but expensive. Last night I wanted to order in again because I was sick and didn't want to call anywhere. GrubHub had a deal for $5 off your first order and since I never used the service before I jumped. Ruby was the only Chinese restaurant that delivered to my address. I ordered the sesame chicken with fried rice and egg drop soup. I also ordered some wonton soup and white rice. The delivery took over an hour, which I don't know if it was Ruby or GrubHub that caused it to take that long. When the food arrived it was still hot (a plus) but I was surprised that the bag didn't have any forks, spoons, etc. I was also surprised that there was no fortune cookie in the bag. Again, the food was good but nothing special. The prices are a little on the high side for take-out, but sometimes you pay for the convenience of delivery. read more

The vegetable lo mien was great! The wings were good too , not much seasoning but nice and crispy.

Eh not all that great. I've had much better chinese food. This guy, Mr. Ruby is an egomaniac. If you walk into the place and/or see the menu, the guy is doing nothing but praising himself. I really don't see all of that self praise translating into good food. I've ordered from here probably close to 5-6 times(only due to convenience) and I've never been blown away by the food. It's pretty average at best. The prices are also very high for chinese food and certainly not worth the price. I will definitely be trying some other places in the area to see if I can find better. But based on what I've eaten here it should be relatively easy. read more

We ordered, off of grubhub, two combos 20 min before they closed. Delivery was fast and food was hot. I got the sesame chicken which was so good! This was my first time ordering from here and I think it's gonna have to become my staple Chinese spot from now on. Can't wait to order from here again to try more stuff! =} read more

General Tsos and vegetable Lo Mein were on-point especially for takeout. I expected greasy mushy standard dive Chinese take-out but these two dishes certainly exceeded our expectations. The General Tsos was still crispy when I got it home and opened it. I will definitely order from Ruby again the next time I have a Chinese food hankering. read more

Surprised by how GOOD the food was! We had coconut shrimp and orange rice. Cooked just roght and beautifully plated. Service was fine.

Not sure how to rate this so here goes... they delivered in an awful site storm, so five stars for that. However, the food was not what I had expected after reading these reviews. The wonton soup was so salty, I could barely eat it. Bbq spare ribs were the same. The streamed dumplings were ok. Nothing to jump for joy about. They are over priced for mediocre food. Ill stick to chinawok from now on. read more

food was good egg roll was above average and hot and sour soup was good but the prices are high which is a problem because even though the food is good its not worth the price read more

one word : bugs don't ever ever eat from here. was so excited to eat and right as i sat down to eat i see something moving in my rice.. nope read more

They used to be good when I moved to the area over 2yrs ago. Unfortunately during that time frame, their food has become greasy and bland. There's better places to eat around manayunk/roxy. read more

This place is great. Delivery is always on time and the food is hot. Best Chinese I've found since moving to the area.

Hands down the best in the area for takeout! Always on time and great food. Price is average for the area

i had their sesame seed chicken i was horrible and left a weird after tastes. The reason i ordered because i wanted to try a different place . Well it wasn't worth the price and i am going back to my usual spot down the street from them. read more

This is my neighborhood chinese food restaurant, and I've been coming here since I was 7. Their food is always consistently good. My fav's are their sesame chicken, vegetable lo mein, and pork fried rice. The constructive criticism I could givethem would be to please add more broccoli to said sesame chicken :) read more

The staff is incompetent and rude. I ordered online through their website and when my food came, the boneless spare ribs that I had already paid for were missing. When I called and explained it to them, the girl put me on hold and then said she had to call me back and hung up. She then called me back and said she's see that i ordered it but they forgot to send it and asked if I wanted a credit. I said no that I just wanted my food delivered. She huffed and with an attitude said it's easier to credit. I then asked to speak to her manager. She told me she would send the food. I again said that I wanted to speak to her manager. She said she's busy right now and hung up. I called back and magically the manager was now available. I gave her a run down of the story. She said the food is being delivered. She never apologized for the way her employee spoke to me. I told her that I felt that their reactions and lack of apology were completely unacceptable and that if they feel it is ok for their employees to treat customers that way, than I would never order from there again. read more

Ordered from them online. For each dish, specified certain requests- like no onions, no scallions, well done etc. When I received the order, every dish had the exact things I requested be eliminated or done a certain way. I e-mailed the online place back and forth but they they made me contact the restaurant. Contacted the restaurant. Each person I told the problems to made me speak to someone else as if they didn't understand the problem. After speaking with four people, all they offered was a "credit for next time." I said, no, there isn't going to be a next time. I suggested they come pick it up and refund my order. They said they would. After making me wait a long time and I called back to see where they were, some older woman said, "you are credited and don' ever call here again." I asked for an e-mail receipt showing the credit, but they refused. Next day, still no credit receipt! Go somewhere else. read more