Ruby easily gets a 5-star review in my eyes. Clearly it is not a 5-star restaurant but I truly believe it is the best Chinese Take-out/delivery spot in all of Philly. The prices are a little on the expensive side but I don't mind paying a few extra bucks for my meal, knowing it's going to be top quality every time. The Sesame Chicken and Sweet and Sour Chicken are so crispy and not like that soft, chewy, molasses chicken mix you get at alot of other Chinese Places. Their vegetables are always fresh and tasty too. Now a few things that really set this place apart from the rest. 1) Customer Loyalty Card - still not quite sure exactly how it works but you get money back on purchases over $30 when you bring this in 2) THEY DELIVER SO FAST 3) Their menu is so extensive with appetizing entrees I don't see at a lot of other places 4) THIS IS THE MOST IMPORTANT ONE.... They advertise NO MSG and they actually don't use it. They openly say they use another additive developed in Japan that is much better for you. I know so many Chinese places advertise No MSG but I can clearly tell that many of them use it anyway. I never get that bloated, stomach grumbling feeling after eating at Ruby. Clearly they are doing something different and I love it Check this place out and I promise you won't regret it. read more

Decent, but very overpriced. The food itself was pretty good and I'd say on-par with most good Chinese takeout places. Everything was ready very quickly, which was awesome. The cost is the issue here: two "entrees" (beef and broccoli and beef with garlic sauce) and 4 egg rolls was $34. That seems pretty silly for Chinese takeout. If the prices were more reasonable, This would probably get 5/5 stars. read more

I am utterly addicted to their Shrimp rolls. I go in for at least 2 every other day - if not every day. In fact, if I could I would eat them every day forever! The insides are bursting with fresh shrimp and stuff, and the outside is crispy fried, but not greasy. I've also had the sesame chicken, which is so good that I eat it every time - even though it has ginger in it and I'm allergic to the ginger. My only problem with it is that the rice is pretty dry and cannot be reheated - so if you're like me and order something with the intention of eating part now and part later, you're out of luck because it reheats poorly. But, on the shrimp rolls alone they are worth stopping by. read more

We won't order from anywhere else! Great food-fresh, flavorful, and tasty. Weve ordered from them a few times now and weve never been disappointed. Most recently, they got our order slightly wrong (only the wrong size, no biggie) and they brought back the right size AND a free order of crab rangoon! Great customer service. Pad Thai is good, spicer than I'm used to but still good. My husband LOVES the kung pao chicken. Portions are great and I love how obviously freshly made everything is. read more

It's decent, flavorful, and not as greasy as Lucky Garden. But despite a nice interior, it's fairly unmemorable. Definitely call ahead to avoid the awkward wait David N. mentioned. Also, maybe you like your Sesame Chicken to be cheap and greasy. I don't know. I'm not here to judge. Ruby will certainly give you a few extra sesame seeds on top to make up for the higher prices. I'm still trying to figure out the awards system that rated them a top Chinese restaurant. Kudos, I guess. read more

I cannot speak about the delivery problems that some yelpers have mentioned, but we have picked up orders here several times, and the food is always good. The quantities are crazy and the prices very reasonable. I don't know how they do it. Last night we got a quart of wonderful shrimp lo mein for under $10, and it is enough for two or three dinners. Eight large steamed dumplings also excellent, as was the hot and sour soup. All for about $20. Amazing! I don't understand how anyone could complain about this food and the prices, although I agree with the one person who said that all of the photos of the owner all over the wall are weird. Two or three would have made the point, but then again, we have a narcissistic megalomaniac for president, so I guess the owner of this restaurant might as well have an entire wall plastered with photos of himself. read more

Ordered vegetable rice soup, vegetable lomein and chicken schezuan today. Found a fly in the soup. My wife hated the lomein as well

I order from about once a week; best tasting food I have come across since moving to the area. Delivery is always on time with correct orders. Delivery charge is a little expensive in comparison to other places but I would rather pay their charge then get less superior good. Excellent choice if you decide to go here! read more

Placed an order for delivery. When the food arrived, my wife went outside to get it. The delivery man frantically honked at her and rolled down the window on the passenger's side of his car. He then had my wife reach into his car to grab the bag of food. He then drove off. I've never heard of this happening with a delivery. It just does not seem safe to have anyone reach into a random, unknown individual's vehicle at any time. Very disappointed with his attitude and the customer service. read more

Update: The foods pretty decent but that delivery wait is awful. The past few times it's been 90+ minutes

By far the slowest Chinese Store if you get food delivery it will take them at least an hour. After waiting 30 minutes I called to find out the ETA of delivery driver she told me it'll be there in 30 minutes and rushed me off the phone. read more

I've lived in Manayunk for 6 years now and New Ruby is my go-to for takeout Chinese. Good food and usually quick delivery via GrubHub.

This is mediocre Chinese food. I got the General tsos chicken and was not impressed. It just tasted not fresh and chemically. Would not recommend read more

Ordered the general Tso combo, the wonton soup, spring roll and called to ask for plastic wear to eat and napkins. My order was almost an hour late on delivery, the food was cold. General Tso dose not taste good when reheated and is a waste, as it is hard on opening. Did not receive requested utensils. I called when the delivery was as running late to find they hadn't even sent out the order yet. I would not recommend this restaurant unless you don't mind ordering for your pets. I doubt I will give them a shot again, as there are other better alternatives. read more

I've been searching for a Chinese take out place since I've moved here & I think my search is OVA!! The shrimp lo mein was seasoned and Not Dry but not Wet it was just Right!! The sesame shrimp were the perfect size and so good! Egg rolls on point and not greasy. I'm so full typing this but I didn't want to fall into a food coma without giving this place a positive review! read more

By far the best delivery in the Roxborough/Manayunk area. Their wonton soup is impeccable...I've never had such perfectly constructed wontons. Their combination platters are also very good- I recommend the broccoli in garlic sauce or the beef and broccoli. The staff is very friendly. read more

I have tried this place at least 3 times and have ways said I am not trying it again due to the costumer service and length of waiting; BUT I forget...so I end up going and realizing why I hadn't been there in a while. Food is ok. They missed an order of white rice and gave us 2 pork dumplings instead of chicken. I dont eat pork, so that's fun-at least other's did. Anyhow-I'm not a fan of this establishment. read more

Got an order from Grub Hub and it's was over an hour late to be delivered. I understand that these are chaotic times times and if we had been given notice it would take this long there would not have been an issue. However, after multiple phone calls to ask the status, we were told they would call the driver and get back to us but never did. The customer service was less than desired. The food was very good but the time it took to get it was a lot read more

This review is primarily to offset Jon A.'s inability to do math. He claims he was overcharged, but clearly forgot to add the delivery charge in when he became irate over the supposed miscalculation of the food price and tax. Generally places don't charge tax on the delivery fee so that would not be included on that line item even though it would factor into the total (I added it all up and it does in fact equal $29.12). So now I'm going to order something from them because anyone who gets trashed because of Ronald Reagan's destruction of the public school system deserves a try in my book. read more

Most Chinese takeout tastes the same, but New Ruby is a level up. It has never disappointed and it's now my preferred spot for quick but tasty Chinese food. The lunch specials are great value! read more

Best in ROX. I've had some gross Chinese around here but these guys knock it out of the park. No cat meat that I can tell. Delicious sesame chicken and general tso. Great egg rolls and usually fast delivery from an authentic Chinese man. Can't wait to try the pu pu platter. read more

Ordered chicken chow mein. I got the gelatinous chicken and celery mixture. Was not chow mein and there were no noodles. Called restaurant and they lady said we don't put noodles in our chow mein and hung up. Wtf!? Mein means noodles! Never ordering from here again! read more

Ruby Chinese Restaurant - Chinese Near Me - Philadelphia, Pennsylvania

Waited over an hour for a small delivery order. Called to see why it was taking so long no real answer from the child that was answering the phone . Finally came food was barely warm and I'm only 4 blocks away. $25 for a small Oder of sweet and sour chix with rice and an apple chix with no rice seem a bit much. I'll think twice before I order from them in the future . Just no value. read more

Been eating here since I was a kid. Food is always fresh and the staff are delightful. Goff or the crawfish and the salt & pepper shrimp. Definitely my favorite things offered at the joint! read more

Awful all around. From the customer service, to the delivery, to the food. Simple as that.

Chicken in chicken fried rice tasted like it had freezer burn; not edible. Steamed dumplings were gummy.

Over priced, and i got charged 2.00$ for nothing my total after tax was 26.92$ and my grand total was 29.90. my general tso chicken was 11.00 and under cooked i highly suggest you guys keep away read more

Ruby Chinese Restaurant - 24.66 + 1.97 does not equal 29.12 - Chinese Near Me - Philadelphia, Pennsylvania

I was going back and forth between 2 and 3 stars for this place. You see the food is pretty good, best in the area in my opinion. But the service is terrible. Don't bother ordering delivery because it'll take about 3 hours to get to your house. And when it does get there, you'll probably be greeted by one of their rude delivery drivers who just throws your order at you and speeds away. Oh, and don't bother calling to ask questions, they barely speak English and can't give you a straight answer when they try! Also, they're pretty expensive. I've order delivery now twice from them, to try to give them a chance to redeem themselves...waste of my time and money! Honestly, I probably won't order from here ever again, delivery or pickup. But if you want to head over to the actual store and pick it up, that's your best bet. Such a shame!! read more

I like that they come out to Lafayette Hill for deliveries. I put in my first order tonight, and thought that the food was really good. Their prices are a little high compared to my usual spot (Lucky Star), but not too terrible. Their spring rolls are definitely above average, but their wonton-egg-drop soup falls short. But, bonus, I somehow ended up with a free order of fried chicken wings, which were awesome. All in all, I would definitely recommend them. read more

This "restaurant" thinks that they are a restaurant. From all of their "trophies" and "awards" they fail to realize that they are in a strip mall not Chinatown or an independent sit-down waiter/waitress restaurant. The prices are high for what essentially is a TO-GO restaurant. All of the other local Chinese restaurants prices are lower and usually include extras for spending X amount of dollars. All of the "Top 100" posters and signs and awards are basically just a businessman (the owner) buying accolades not winning it on actual food contests by judges or public opinion polls. You can BUY a good review in the City Paper or PW for advertising in their paper. They just recently sent out a menu in the mail which resembles a small book not a circular. It looked so good that they hooked me back again after eating here a few times before and being underwhelmed. They were extremely busy with customers waiting inside for extended periods of time. I waited almost 38 minutes for my order. To be fair the food was good but not worth the price when comparable Chinese restaurants give extras like soup or egg rolls with your meal. Additionally what pissed me off after waiting that long is I asked for an extra egg roll after waiting almost 40 minutes and they charged me for it after I told them I was there that long just nervously laughing at me to deflect my complaint. Looking at the pictures of the owner on the walls and the video slide show you can see that the effort is on him and his perception of himself. read more

I'm not sure what Jonathon P is talking about, but Rubys is hardly a three star place let alone a five! The food is just okay, customer service is below par, and the prices are too high for the food standard. Go somewhere else. read more

Ruby is about as average of Chinese food that you can find. If you are hungry and craving deliciously greasy food Ruby hits the spot.

Horrible I ordered on Grubhub and after an hour of my food not arriving I called them. They proceeded to blame it on grubhub. The worker in there also had the audacity to hang up the phone on me. Long story short they are horrible and I'm disappointed in this type of customer service. read more

Order vegetable noodle soup When I got home I notice two containers one with both. I called to ask what the broth was. First I was told chicken after I was unhappy another person told me vegetable. Not sure what it was but since I ordered vegetable soup I hope that it was vegetable broth.the soup was good and was plenty for the price I hope it was vegetable! read more

DID NOT DELIVER ON DELIVERY I placed an online delivery order around 6:40 with delivery estimated to happen at 7:31, When that time came and passed I called the restaurant. The person checked, found my order and said the driver was already on his way. It is 8:56 now and they have not shown up. I contacted the online service and they refunded what I paid. Now I have to sort out what to have for dinner. Ruby Chinese fails to deliver read more

Don't waste your time or money here. Awful service, bad food. If you decide to roll the dice and eat here make sure you check your reciept because this place will try to pull a fast one on you. read more

Came round here with some pals while we were checking out the Halloween shop across the street and ordered myself some steamed dumplings (which are the best thing in the world if they're done right). The price was about two dollars more than what I'm used to paying, but it came with 10 dumplings, so I figured it'd be alright. It took a while for someone to actually realize we were there and we wanted to buy food. Like, an entire five minutes of standing there saying "hello?". Some guy came from the back kitchen, completely ignored us, and went into the bathroom. Okay. Finally a lady got off the phone from around the corner and took our order. Stared at some fish while we waited, and were somewhat turned off by the numerous "our food is amazing, best ever, so great" award posters that were put up around the small room. There was even a plaque up on the wall with a good secret shopper review. Like, an actual wooden trophy plaque. When I worked in food service, my bosses would just print that shit out on paper and stick it to the back fridge. So when our orders came up, I was surprised to see that my 10 dumplings had been put under some kind of shrink ray. They were at least half the size of the normal doughy type dumplings you usually get--and they were completely tasteless. Wow. So I guess those signs are really just there for the hype, huh? read more

I never write reviews, but ordering from here was such a nightmare that I had to do it this once. Even though Ruby Chinese is more expensive than any other Chinese places in Rox, they have online ordering available through their website so I decided to give them a try. I placed my order for delivery via their online ordering system, entered my credit card information, paid, and get an email confirmation saying that my card had been charged and my order was received. An hour and a half later, we still hadn't had our food delivered, so I called them up. They told me they had no record of my order. I told them that I had an email confirmation saying that they had received it, and they said there had been a mistake and took my order down again. A half hour later, my order finally arrived - and when I tipped the delivery guy, he asked for payment for my order. I explained to him that I had already paid online and there was a mix up. After he left, I received a call from Ruby Chinese saying that they needed payment from me. I explained the situation again, saying that I had already paid online and had the receipt and confirmation to prove it. They said that the manager would have to call me, which he did, a few minutes later. I explained myself yet again, and he asked that I forward him the email confirmation. I forwarded it to him, and when he got it, he said that the receipt "didn't count because they never received my order." Umm... okay. He insisted that I give him my credit card again, which I did, hoping that I wasn't being charged twice. When I checked my account a few days later, there was indeed only one charge on it, which was good. However, for all the hassle that they put me through there wasn't even an apology, much less any reparation, like a credit towards a future purchase (or even my meal for free). Poor customer service and business practices. I won't be ordering from them again. Oh... and in case you were wondering, the food was okay, but not great. Beijing Garden and and China House are cheaper, and the food is better. read more

heard lots of good things about their food, but it did nothing but fall short for me. It was way OVER PRICED& food was AWFUL. I had boneless spare rib tips & they were BURNT & OVER COOKED. The wanton soup tasted like stale beer, & the pork fried rice was OVER COOKED & had NO flavor. It was a big let down & i would NOT recommend this place to anyone!!!! read more

Food was ordered at 5:30 ... it's now pushing 8 o'clock - 3 separate phone calls placed to them inquiring about the order and was lied to each time that "food is on the way". Requested to cancel and receive a refund and told "but it's on the way". Mistakes happen but dishonesty and extreme incompetence without apology is completely unacceptable. read more