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RPZL

3.9 (221 reviews)
Closed 8:00 am - 7:00 pm
Updated 1 month ago

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Services - RPZL

Blowout

Chemical treatment

Haircut

6 More Services

Applying hair extensions

Hair extension coloring

Reapplying hair extensions

Hair extension removal

Hair extension services

Hair styling

RPZL Photos

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Recommended Reviews - RPZL

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My experience with RPZL was not one I can recommend. TLDR version: This business seems friendly and a tad aggressive before they get your money, but once they have it you are not relevant and they don't care if the job was done well. I had extensions for a short time, which ended up ripping out and destroying my natural hair. The owner was unresponsive and unhelpful in the process. I was excited to get keratin extensions and booked with their "top stylist". From the start, a few things were not great, but I rolled with it. 1. The color did not match my hair despite sending photos ahead of time. I was told to "tone it myself". 2. I booked a half head which I thought was enough for my thin hair. I was upsold to buy the full set for $1000+ upon arrival. Half was used and the stylist appeased me by saying I could keep the rest for the next appt. However, when I returned for them after using the restroom, I was told they were "thrown out". 3. I am not fussy about salon experiences. I expect average service at high turnover place. However this was an uncomfortable, unfriendly experience. They stylist was noticeably condescending as if I didn't know anything about hair or what I wanted bc I was new to keratin. At the end, she was weirdly pushy about the Venmo tip and hovered over me until I sent it which made me uneasy. (I always tip) I still was happy to have my extensions and wasn't fussed about the experience. The texture was unruly when I left but I figured I could fix at home. After leaving, I texted the stylist a simple question and didnt respond, despite being very responsive pre appt. Within 2 weeks my hair was very frizzy. They were supposedly remy hair but the texture felt synthetic. When it got unmanageable I emailed the owner for advice. I also expressed concern that a few extensions fell out in the first two week, taking my real hair with them. She offered no advice, but said it must be "my fault because no one complains about frizzy extensions" (clearly is not true based on other reviews). The suggestion was that I come in to get it styled. I returned despite living far away, was treated like an annoyance; the stylist said the only solution was to cut the frizzy extensions. I left with hair that was 4 inches shorter and the same length as my natural hair, completely defeating the purpose of $1000 extensions. I asked to replace the few that fell out ; she said that it was normal to lose a few but couldn't replace them because she had none on hand. She confirmed i was caring for them properly. Essentially I drove 4 hours for a 10 minute appointment and left with a lot less hair. Upon following up with the owner she said she couldn't do anything and I should just take them out since they were "almost ready to be removed anyway". (It was a few weeks in and these are meant to last 3months+) A few weeks later after 15-20 fell out and ripped more of my hair, I reached out again to Lisa and essentially asked if they could just take them out. I got no response. I at least expected they would take them out for me but they still charge $220 for removal. I went elsewhere to get them removed and the stylist was appalled. She explained the bonds were way too large/heavy for my thin hair ,too close together, and RPZL should have fixed it immediately after the first fell out. It took hours to get them removed since they had started to mat. I left that appointment with about half of my natural hair and really devastated. I obviously did not count on losing my hair in this process and now have bald patches and broken hair all over my head. It will take years to grow back. No one gets extensions because they have hair to lose. For now I'm using luxy clip ins and super happy with the texture. This is not a business I would revisit or recommend to anyone. I'm sure they treat their high profile clients better, but normal clients its horrendous. The owner clearly goes AWOL whenever people raise concerns. It's a very unprofessional response when people are paying thousands of dollars for a service.

14 hours post blow out!
Mindy T.

Lisa was absolutely amazing in helping set us up with our appointments. I've had blowouts all over the city, but will never go anywhere else again. Thank you, Lisa and RPZL team!

This is my "updo" immediately arriving back in my hotel room from the salon. I had asked for a bun... not sure what this lopsided mess is.

DO NOT COME HERE!! I had a terrible experience at this sham of a business. I booked an updo for an event. I corresponded multiple times via text (iMessage specifically) with Lisa Richards from the salon about my appointment, the location, etc. When I went in for the service, there were some stylists working but no management or front desk. My "stylist" washed and dried my hair and then I showed her a photo of what I wanted. It's attached. It's a romantic, loose bun. She got to work. Immediately, I was concerned. I could tell from looking straight on at the mirror that whatever she was doing was a hot mess and not at all what I wanted. It was lopsided and messy from the front. I kept asking her to let me see what she was doing in the back as I had a sense we needed to regroup and start over, but she insisted I just let her keep going. Multiple times I pointed to random bulges on the side of my head and asked her what it was and she just kept adding more and more pins. You can see from the pictures that at no point did she even create a bun shape. Hanging down on one side of my head there is something circular sort of resembling a bun... but why is it on the side? What shape is the hairdo I got? It's like a messy beehive? It is so terrible. I knew how bad it was while it was happening and when it was done, but the stylist had made it clear that she didn't have time to fix it and there was no management, front desk or other staff there for me to discuss with. I just had to walk out dissatisfied. When I got back to the hotel and met up with family and friends, everyone broke out laughing at how bad it was. I immediately had to take it out and was forced to wear my hair in a ponytail for my event as I didn't have time to do anything else. Within an hour of the end of my appointment, I texted Lisa Richards in the text thread and said I was completely dissatisfied with my service and requested a refund. I sent a whole bunch of photos of my hair. I have texted and called multiple times and have been ignored - the business won't communicate with me. How gross and unprofessional. I would caution anyone to stay away!

Amazing blowout with Stephanie.  She took fantastic care of my extensions.  I'll be back!

Stephanie did an amazing job on my blowout. She took fantastic care of my extensions and I'm thrilled with how wonderful it came out! I will definitely be back next time I'm in the city.

Allison S.

This place was a strong 5 stars until they moved to their new location - now within a different hair salon. It's still great - but I just preferred the original location. I also liked the products at the old spot better, but whatevs. I'm still a huge fan and will continue to go back for blow outs often. Dori & Stephanie = the best. I have a LOT of long, thick hair, and both of them can give me an epic blow out in 30 mins or less. Great things they do that all blow out spots should copy: - Appts available for 7am = genius. Nothing feels better than a blow out before work. - All stylists accept tip over Venmo - Online booking = easy - They often do bundled packages on Gilt which I'm a huge fan of Dori did my hair for my wedding and I've never looked better. Don't take my word for it - peep these perfect locks in the photos below!

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5 days ago

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1 year ago

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4 months ago

Stephanie is PHENOMENAL... The ultimate professional and beyond talented! Consistently PERFECT hair.

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1 year ago

Stephanie was so helpful and understood what I wanted without adding bits and making it complicated.

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5 years ago

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3 years ago

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2 years ago

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2 years ago

Such a great experience from the unique relaxing space to the stylists! I spent the day taking photos! Will definitely be back again!

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2 years ago

The best! Talented staff , amazing extensions. Speedy and efficient. Love the location.

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2 years ago

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8 years ago

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4 years ago

Service was not provided. Hairdresser was not available at appointment time. I am waiting for reimbursement for pre-payment of service.

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9 years ago

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3 years ago

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3 years ago

The techs were both super friendly and did a great job. We had to move the appointment a couple times and they were very accommodating.

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Review Highlights - RPZL

I wish Stephanie would move to California because no one else can get my hair to look so beautiful and last for days!

Mentioned in 33 reviews

Read more highlights

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People searched for Hair Extensions 9,038 times last month within 15 miles of this business.

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Luxury PR Hair Extensions Suite - #hairextension_salon_nyc #hairextensions_for_short_hair #hairextensions_for_thin_hair #hair_extensions_tape_in @prhairextensions.com

Luxury PR Hair Extensions Suite

5.0(9 reviews)
0.3 miMidtown West
$

Got extensions put in to lengthen my hair and they look amazing!!! Kaliopi and Anh both worked on…read moremy hair and used a combination of fusion and sewin wefts to match the thickness of my hair and the length I wanted. they took almost 6 hours to work on my hair and not once did they seem as though they were rushing to finish. both hair stylists took the time to fully figure out the most natural way my extensions could fit into my hair and gave me helpful tips on managing, washing and even sleeping with my new extensions. kaliopi even gave me a little extra hair because my natural hair was so thick! both Kaliopi and Anh were very sweet to chat with and i was given complimentary tea and coffee which was a nice touch. will definitely be coming back! the only issue i had is the length of the hair. i wanted a couple inches longer than what i have now but Kaliopi said it would be best if i had this length now because it would look most natural. next time, I definitely want to go longer!

Wonderful personalize experience! Kaliopi was extremely knowledgeable. She helped me decide the…read morebest hair extensions and style given my hair. I loved how comfortable and welcoming she made me feel. I left my appointment with gorgeous hair that feels life changing! I've never felt more confident about my hairstyle as I do now! Loved the entire experience! I highly recommend going to Kaliopi!

Photos
Luxury PR Hair Extensions Suite - Enjoy your summer with @virginiavarinelli 2018 fashion and style @chanelofficial

Enjoy your summer with @virginiavarinelli 2018 fashion and style @chanelofficial

Luxury PR Hair Extensions Suite - Enjoy your summer with @virginiavarinelli 2018 fashion and style @chanelofficial 
@theuglytruthv

Enjoy your summer with @virginiavarinelli 2018 fashion and style @chanelofficial @theuglytruthv

Luxury PR Hair Extensions Suite - Verginia Varinelli photo shoot @chanelofficial @chanel
www.theuglytruthv

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Verginia Varinelli photo shoot @chanelofficial @chanel www.theuglytruthv

HKS HimitsuKichi Salon

HKS HimitsuKichi Salon

4.7(58 reviews)
0.3 miTheater District, Midtown West
$$

I visited HKS himitsukichi salon on a weekday morning. I was able to get reservations through their…read morewebsite. They are located on the third floor and one has to take stairs up, so not the most easily accessible. However, the salon is charming and I loved the Tokyo vibes. :) my haircut took about an hour and I left feeling refreshed. Especially loved their deep conditioning massage. My hair feels soft and the head massage felt so relaxing. Will be back!

5 stars for cut (long hair, long and shorter face framing layers) with Takumi, i.e., (Im already…read moretrying to rebook 10-12 weeks from now, and will as soon as their appt book for those weeks opens, I switched to Takumi fr Misa after Misa moved back to Japan and the transition fr one HKS stylist to another HKS stylist went perfectly ! also, 5 stars for their wash, blow dry and styling (all stylists and assistants do this very well), and, 5 stars for the scalp spa treatment (can't find name of stylist who assists on cuts, she's excellent with scalp spa treatment, they have separate room for this and I recommend it 100%. In general, I 5 star this salon because they just always do - I'm now a 3 year client - such perfect work, and because when something doesn't feel, flip around quite right they're extremely easy to discuss with and make any changes or decide not to. I went to Misa for length of her time in USA and when she moved (I got last appt she had Christmas Eve, her cuts were that perfect for my long hair, long and shorter face framing layers cut) I am so happy that Takumi maintained the cut Misa had worked-cut my hair into over 2 years and he made slight adjustment so it's another version of the same perfect. Obv, I highly recommend for * cuts, * wash blow dry (I do 'natural' glossy wavy without using any tool hotter than a blow dryer and minimal product) & styling, and the * scalp spa treatment.

Photos
HKS HimitsuKichi Salon - Loved the interior

Loved the interior

HKS HimitsuKichi Salon - With Ki

With Ki

HKS HimitsuKichi Salon - After

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After

RPZL - hair_extensions - Updated May 2026

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