We have always had good service here with any of the rugs we've brought to them for cleaning…read more Recently, we brought them one of our largest rugs for service. It is a Persian hand-knotted wool rug that was made in the 1950s. It is both excellent quality and still in excellent condition. We love this rug, the colors and design. It was time for it to go in for an inspection and cleaning. The staff here is extremely knowledgeable about not only the care and repair of rugs but can inform you of the likely country of origin, age and value of your rugs if these things are unknown to you. I think the prices are reasonable but that does not mean they are inexpensive. But for high quality rugs this is the place to take them to be assured of knowledgeable care, handling, and repair if needed. There is a reason that high quality rugs hold up over time. They are generally made well to begin with created from sturdy and quality natural materials like wool and often are hand-knotted. Hand-knotting differs from hand-tufted rugs and it goes without saying is vastly different than machine made. A hand-knotted rug is woven by hand using a loom. The rug maker ties each knot of the rug entirely by hand. This is a labor intensive and time consuming but wonderful rug making technique. Hand-tufted rugs are made by hand using a tool. The rug maker in this case uses a tool to push tufts of material through the back of a cotton canvas. This is a quicker process and doesn't require a high level of expertise. In fact, as a teen I learned how to make small rugs in this manner. It was a fun craft for me for a few years. If well care for, a hand-knotted rug generally will stand the test of time. They are often handed down in families becoming in many instances more valuable and precious with time. It is important to ensure any carpet is cleaned regularly and professionally but it goes without saying that a hand-knotted wool rug should get specialized care. This is not a situation where one should consider a DIY approach or using rug chemicals from a can bought from Home Depot or the supermarket. We are fortunate to have Grillo nearby to provide the kind of care precious rugs/carpets deserve. They are very busy bees here...Once we dropped off the rug we were told it could take up to a month to get it back...and indeed they had it for a month. That was fine with is. This isn't slap dash service. During that time we were able to enjoy the pristine hardwood floor underneath the rug that we never see. Lol! Grillo has pickup and delivery service as well but since we have a pickup truck and thankfully are both strong, we were able to drop off and pick up on our own...(I subscribe to "use it or lose it"). One of the (burly) guys working here does come out to your vehicle though and with amazing deftness and talk about strength, brings the rug singlehandedly (I might add), into the shop as well as reloads it back in your vehicle at pickup.

I called these folks for an estimate. I originally spoke with someone named Pam who was nice, but…read morethen an older man got on the phone and was rude, dismissive and ultimately refused my business. I was trying to explain a particular cleaning concern involving mod spore exposure (not direct mold damage) and he accused me of "changing my story" in a way that was just bizarre. I don't know if this man has cognitive impairment or some sort of other neurocognitive personality change but the exchange was bizarre and upsetting. He ultimately said he would not clean my rugs. My understanding is that they have a good reputation for cleaning but this customer service experience was one of the worst I've even encountered. Downright hostile.

My carpets had not been cleaned in awhile... The young man that came to my home was diligent,…read morepleasant, and did the job quickly with wonderful results. I wouldn't hesitate to highly recommend this business. Oh, they also traveled to Melrose from Needham.

Great service from start to finish, I have three young kids and wanted something durable. They…read morenever tried to sell me on a more expensive product and explained to me the best option and why. Very happy!!

Mike is true professional. Prompt response and excellent communication. Clearly explains what…read morestains may be difficult to remove but works diligently to provide best service and outcome. Strongly recommend. Fair price awesome service.

I recently had a Turkish carpet cleaned by Tilton's and am extremely happy with their service…read more Initially a few small stains which weren't pointed out to them weren't removed, so they took it back immediately and redid the job very quickly. I highly recommend this company for getting items cleaned quickly, providing great customer service and having a very reasonable price.

Alec's Carpet & Upholstery Cleaning is one of the best businesses I've worked with here on Cape…read moreCod. They picked up and returned my Karastan wool carpet for cleaning. The delivery person was respectful and professional. He placed the carpet under the dining room table and measured to ensure it was even. They are great at communicating with the customer and kept me informed of the status of my rug cleaning. The cost was very reasonable. The best part is their professionalism and customer service. After cleaning, my 17-year-old Karastan wool carpet looks brand new! I've also had them clean my wall-to-wall carpet. I highly recommend Alec's and will use them again.

Once again, Bill at Alec's Carpet & Upholstery Cleaning to the rescue! He and Alec's team have now…read morerestored my white wool Stark rug (how did I think that was a good idea w/2 little kids!?!) twice, cleaned moldy/mildew carpet in the mudroom after a humid spell, removed stains from various spills (cat throwup, tea and coffee, leaked DampRid anti-humidity chemicals bag, leaked freezer bag, rust stains). Easy to schedule, reasonably priced and professional.

After 20 years of coming to Superior Cleaners, I just realized I'd never written the review they…read moretruly deserve. This is a consistently excellent, well-run local business. Prices are fair and reasonable--especially knowing they don't own the property, which makes the value even more impressive. The owners, George and Chris, are regularly on site and genuinely hands-on, always available to help and make things right. Toli does a fantastic job with alterations--reliable, precise, and fast. And a big thank-you to Rima, Eliena, and Lu, who are always warm, welcoming, and professional at the counter. They make every visit pleasant. Trustworthy, consistent, and personal service for two decades says it all. Highly recommend.

Brought sheer draperies for our 12 foot slider ti be cleaned. Superior did a great job and price…read morewas reasonable. Would recommend this business!

The hardest working carpet cleaners. They cleaned my stairs (thank goodness ... they needed it)…read moreand a chair this time. Both were so much cleaner and nicer looking after they cleaned. I was a little worried about having the chair cleaned since we love the chair and this was the first time we had it cleaned. it was a relief to see it was dry when they left and brighter. I highly recommend this company and their very hard working employees!!

I can't say enough about the carpet/grout cleaning we had done by Red Carpet. Brian was incredibly…read moreefficient, meticulous, and the results of his work are amazing. I highly recommend this company--the owner and his crew are too-notch!!!

We had Josh come to our dance studio in Sudbury to clean. He cleaned the carpets in waiting area,…read morestairs, runners and our offices. These areas are high traffic areas and after Josh was finished the carpets looked fantastic! I highly recommend Josh and Amcho Carpet Cleaning to anyone! Thank you Josh, Doug M.

Josh (professional cleaning tech) did an OUTSTANDING job cleaning my living room, den, hallway, and…read morestair carpets. Traffic dirt at entrance to kitchen from front stairway in split entry home was especially heavy and is now GONE! Carpeting is light grey purchased over 30 years ago and now looks like it was just installed. (Yes, there is some signs of 30 years of foot traffic, but just barely.) Josh arrived as scheduled and was very careful not to damage any of the existing woodwork or home furniture. Great personality, very efficient, and focused on providing superior results. I highly Recommend this carpet cleaning service!!!

WORST CLEANERS IN SOUTHBAY. I am relatively new to the SB area in Torrance. I took my shirts to be…read morelaundry cleaned at this cleaners and it was the worst mistake ever. Prior to handing my clothes to the owner I inspected each article of clothing and identified any stains. The owner witnessed this. When I picked up my shirts. The owner quickly wanted me to pay but I inspect all clothes from the cleaners. I soon discovered an issue with my dress shirt. The owner and her husband was quick to say it was due to my SWEAT GLANDS. I told them I don't sweat especially during the fall/winter weather here and I wear under shirts. Then he was quick to blame me on putting an oil on my shirt. I stated this was caused by your shop as I inspected all my clothes prior to handing them over. The wife/owner just smiled and said PAY. I wonder if I had been a Caucasian male or female had the outcome been different. It's SAD that they were quick to say it's my fault rather than say they would try to get it out as other PROFESSIONAL cleaners might have done. Not in this case. These days BUSINESSES ARE QUICK to earn a buck. Well the BUCK stops here. I will not be returning to this cleaners EVER again. And I advise everyone else to do the same. Seems like I should have read past reviews before bringing my business to this place.

Sharon Cleaners is always reliable and provides great service! We've been using this business as…read moreour main dry cleaners for five years now and Teresa and her crew have never disappointed.