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Royalty Limousine

3.1 (8 reviews)
Closed • 10:00 am - 5:00 pm

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Services - Royalty Limousine

Limos

Party bus rentals

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Peninsula Limousine Service - Norman Smith -Owner since 1970

Peninsula Limousine Service

(8 reviews)

If I could give 0 stars, I would. I have tried to get Norman, who seems like a nice man, to work…read morewith me, but he's refused. He's yelled at multiple members of my family who have stepped in and tried to help us get this refund and have all been unsuccessful. Norman was supposed to pick up myself, my now husband, and our entire bridal party for our recent wedding and showed up over 30 minutes late. As a result, we had to pay for additional car service, couldn't ride together, and were late to our own wedding photographs as a result. When Norman called me that afternoon, as I was already riding in another car, frantic to get to our wedding, I told him I no longer needed his services and unfortunately had to hang up as he seemed to have bad service or trouble understanding me and I was LATE to my own wedding and had to go. For some reason, Norman showed up with limos in the evening to pick up our wedding party, even though it was made clear we were no longer using him and had gone with someone else on the phone that morning. Members of my family instructed him to please leave the premises. When I reached out the next day to ask for a refund, Norman CHARGED ME for the return trip of the limos to our venue and refuses to refund me. My bridal party has called. My father-in-law has called. My friends have gone down in person. I have emailed, texted, and called. I have PLEADED with Norman to help us because we are out HUNDREDS OF DOLLARS for a mistake that we did not make. Norman says he wants to do "anything he can" to make it right, but refuses to refund us all of our money. We never used his service. Not one fingertip of anyone in our bridal party or wedding so much as touched the outside of his limo. I have asked Norman to make it right, offered to leave a 5-star review, and have spent WEEKS trying to work this out in a civil manner via email. Norman has proven he doesn't care about his struggling customers who LOST OUT ON TIME AND PHOTOS AND MONEY because his company was over half an hour late to pick them up for their wedding, easily the biggest day of our lives. To top it off, we were getting married in New York but live in California, so much of our bridal party had no knowledge of the area, no other recommendations, no cars. It's not like we had other options waiting around. Having no transportation to our wedding ruined a huge portion of our day and set a stressful tone for myself and my husband and our guests that had to spend their own time and money to get to our wedding ALREADY LATE. Don't do business with this company or trust Norman as he doesn't care about his customers and won't do anything to make it right.

I've been using peninsula and Norman for over 6 yrs now…read more Cant say enough on their professionalism, dedication . Wouldn't even consider using anyone else EVER !! Teddy karagiannis Dix hills.

Royalty Limousine - limos - Updated May 2026

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