Royalty Limo was recommended by my venue. I decided to go along with them because they were a preferred vendor. I must preface this review with the fact that I had not a single issue with the company, everyone was nice, but I like to give as much information as possible in my reviews so I have to further explain the reasons behind the three star rating. I just wanted everyone reading to know I did not have an issue with the company.
Their fleet is old. The limos are pretty beat up and if you're looking for something clean and prestine, this limo company is not for you. You will be disappointed.
Their classic cars are beat as well. The white wall on some of the tires is tattered, dings, scratches all over the place. Again, if you're looking for perfection this limo company is not for you.
Their office is a disaster. It's not a pleasant experience going there. It's all open, there seems to be a million things going on in there, you're almost afraid to give them credit card information. It's messy, it smells like cigarette smoke. The office experience was not a good time for me.
Their office hours are terrible. 9 out of 10 times that I called, they were closed. When you leave a message, no one calls you back. You HAVE to reach them when they are there. Very annoying.
They don't remember your information. They lost my original contract. Had to do it again. That wasn't very reassuring.
The day before my wedding, the classic car I wanted broke down. They did call me to tell me and they offered me another car at no cost. I appreciated it, but at the end of the day it wasn't what I wanted. That stunk but what can you do.
Their prices are very low. If you're on a budget, this is the company for you. But, you sacrifice quality of the limos for the lower prices.
I did use them for my bacherlorette party however and their limo was PERFECT for this night. We weren't looking for fancy or prestine, we just needed a ride for 10 people to the city. It was great.
Overall, I think this company is ok for a limo. I wouldn't "highly recommend" them to anyone but I'd probably pass their business card around for someone who was looking for a cheap limo for the night. read more