Update: limo showed up on time at 1045 and the pick hummer arrived! Frank the concierge was very nice. He didn't have a GPS cable but luckily my friend did. I was taken back by the dents in the body but I figure normal wear and tear. We roll in the limo and the interior is old and worn, coming away at the seams in areas. Floor and ceiling lights didn't work (lit up at corners but did not go across). Blue tooth radio worked though! Frank was professional and got us everywhere on time. Second stop, he went to open the lambo door and the handle broke... He fell backwards! He claimed he was fine and I had my friend who was a nurse speak with him privately, and he reassured us he was fine. Poor Frank! The main door was now out of commission and we had to use the back side doors which are labeled emergency exits, smaller but worked to get us in and out. We opted to have lunch with the tour and the food was good, but we had to set up a table outside to eat bc the wineries will not let you bring outdoor food in (I was warned about this but I was unaware I'd have to set up a table, like pull chairs and such) Also, although our tickets were waiting for us we noticed other wine tours had tables reserved which we did not. We stood on time and got to and from safely. As a service dispatcher, I found the person answering the phone to be less than friendly. When I called to confirm the night before he said, "yeah didn't you get the confirmation email?" I did, a few days ago. This was a big event so I was just checking... In summary; got the limo I wanted but it needs some TLC, great chauffeur Frank, handle broke- hope Frank's Ok!, wineries knew we were coming but no table reservations, just tickets. I'd try another company next time.
I'm currently in the process of booking my vineyard trip with Goldstar limousine specifically due to their pink hummer limousine. It's my moms 55th birthday and my dad is having shoulder surgery soon, so we didn't want people at the house or too much stress. I haven't booked a limo company in awhile but have had my fair share of dealings in the past, however I've never done a wine tour. Anyway, I've put the deposit down and picked out the wineries via their website. However when the contract came I was a bit taken back to see I would have to pay the balance in cash, which I'm told is to pay for the vineyard stops, ok maybe that's true but that's a lot of cash... Also the terms and conditions at the bottom have me unnerved... I am paying more for the pink hummer and using this company specially for that purpose but there terms say they can "substitute" due to circumstances out of their control... Yikes! So far the customer service has been good, I got the contract back within 2 days from making my deposit and emails have been answered almost instantly (and my mom has been wanting to change the time... She thinks I'm taking her to brunch...) So 5 stars, will update with pics of my first vineyard trip in a pink hummer limo and hopefully a glowing 5 star review :). read more