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Royalton Ace

3.1 (11 reviews)
Open • 8:00 am - 6:00 pm

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Lowe's Home Improvement

Lowe's Home Improvement

2.0(33 reviews)
4.9 mi
•$$

Soooo.... I have been here twice. The first time I visited I had a subpar experience, but my…read moresecond visit was so spectacular it made up for it. I live across the street from this location so I imagine I will be going there a lot. This week I backed up my garbage disposal. After speaking with my apartment's management company and learning that no one would be able to come out for days, it was off to Lowe's for a DIY fix! I was really stressed and frazzled when I got there. On top of my garbage disposal issue I was a young woman walking into a hardware store alone. I really had no idea what kind of treatment to expect. I got a cart and headed toward plumbing, anticipating that I would need to buy a lot of different things. As I was walking back toward plumbing, a gentleman named Aaron asked me if I was doing alright. I told him that actually I could really use some help. He stopped what he was doing immediately and asked me what was up. He consulted with another employee and they helped me together. The other gentleman's name was Joe or Jim, something like that. I feel terrible that I can't remember because he was so great! They both really made me feel calm and confident that I could get the job done without talking down to me at any point. I went home, followed their instructions exactly, and voila! It was actually a very easy fix thanks to their guidance. I really appreciate their help and the way they treated me. I want to add a little bit about my prior experience to justify the four-star rating. I went to the garden section and walked around for quite awhile and no employees in sight. I needed help so finally I went up to the register where I saw three employees hiding behind the stand playing on their phones and talking. This was obviously really annoying. I want to end on a positive note because really I had a very positive experience last time I was there. Aaron and J, thank you both so much!!!

Liz from customer service was the worst experience I've had and so little help. She was rude and I…read morewill be going to Home Depot for now on. Lowe's you can do better

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Royalton Ace - hardware - Updated May 2026

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